NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
149 reports31,000 miles · Apr 8, 2015
Vehicle Speed Control
I WAS DRIVING 2012 FORD F350 6.7L AND TOWING A 28 FOOT TRAVEL TRAILER. WE WERE SOUTHBOUND ON INTERSTATE 5 IN ENCINITAS, CA WHEN ALL OF THE SUDDEN THE TRUCK POWERED DOWN AND AN ALERT APPEARED ON THE DASH: "STOP SAFELY NOW". I HAD VIRTUALLY NO POWER DESPITE DEPRESSING THE GAS PEDAL. I WAS FORCED TO THE RIGHT SHOULDER OF THE RO…
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I WAS DRIVING 2012 FORD F350 6.7L AND TOWING A 28 FOOT TRAVEL TRAILER. WE WERE SOUTHBOUND ON INTERSTATE 5 IN ENCINITAS, CA WHEN ALL OF THE SUDDEN THE TRUCK POWERED DOWN AND AN ALERT APPEARED ON THE DASH: "STOP SAFELY NOW". I HAD VIRTUALLY NO POWER DESPITE DEPRESSING THE GAS PEDAL. I WAS FORCED TO THE RIGHT SHOULDER OF THE ROAD WHERE I AS ABLE TO PARK WITH ONLY INCHES SEPARATING MY VEHICLE/TRAILER AND THE FREEWAY TRAFFIC. AS SOON AS I PLACED IT IN PARK, THE VEHICLE COMPLETELY SHUT DOWN. MY WIFE AND TWO YOUNG CHILDREN WERE WITH ME AND FOUND MYSELF IN A HELPLESS AND DANGEROUS SITUATION. I KNOW FROM READING OTHER POSTS THAT SOME WHO EXPERIENCED THE SAME EQUIPMENT FAILURE FOUND THEMSELVES UNABLE TO MOVE TO A SAFE LOCATION AND WERE LEFT STRANDED IN THE MIDDLE OF THE ROADWAY. MY COMPLAINT STEMS FROM THE KNOWLEDGE THAT FORD IS AWARE AND HAS BEEN AWARE FOR SOMETIME OF THE ISSUE OF BAD EGT SENSORS WHICH WHAT WAS ULTIMATELY DIAGNOSED AND REPAIRED ON MY VEHICLE. HOWEVER THERE ARE FOUR SUCH SENSORS AND FROM READING OTHER COMPLAINTS REPLACING ONLY ONE (WHICH IS ALL FORD WOULD DO UNDER WARRANTY) ONLY DELAYS THE INEVITABLE FAILURE OF ANOTHER OF THE REMAINING SENSORS. I'M AWARE OF A RECENT RECALL OF AMBULANCES BY FORD FOR THE EXACT SAME REASON. I ONLY SPECULATE THAT FORD SAW THE LIABILITY IN HAVING AN AMBULANCE STALL IN A PRECARIOUS SPOT WITH A PERSON IN NEED OF MEDICAL ATTENTION ON BOARD. I FEEL MY EXPERIENCES AS WELL AS COUNTLESS OTHERS WOULD RISE TO THE LEVEL OF A SERIOUS SAFETY CONCERN AND ARE NO DIFFERENT THAN THAT OF THE AMBULANCES WHICH FORD HAS ACCEPTED RESPONSIBILITY FOR. MY REQUEST IS THAT FORD TAKE RESPONSIBILITY FOR THIS KNOWN ISSUE AND AGREE TO REPLACE ALL SENSORS WITH WHEN ONE GOES BAD OR REPLACE ALL OF THEM REGARDLESS. *TR
NHTSA ODI #10704414
38,500 miles · Mar 4, 2015
Engine And Engine CoolingPower Train
RADIATOR FAILED AT 37,500 MILES DUE TO LEAKING. ENGINE OVERHEATED. THIS IS A COMMON PROBLEM WITH THIS PARTICULAR VEHICLE AND FORD IS AWARE, AS THEY EXTENDED THE WARRANTY ON THE 2008 (SAME MODEL RADIATOR) AND HAVE SINCE CHANGED THE DESIGN ON THE LATEST MODEL. THEY WILL NOT COVER THIS ITEM UNDER THE 100K MILE POWERTRAIN WARRANTY, …
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RADIATOR FAILED AT 37,500 MILES DUE TO LEAKING. ENGINE OVERHEATED. THIS IS A COMMON PROBLEM WITH THIS PARTICULAR VEHICLE AND FORD IS AWARE, AS THEY EXTENDED THE WARRANTY ON THE 2008 (SAME MODEL RADIATOR) AND HAVE SINCE CHANGED THE DESIGN ON THE LATEST MODEL. THEY WILL NOT COVER THIS ITEM UNDER THE 100K MILE POWERTRAIN WARRANTY, AND WILL NOT EXTEND THE WARRANTY ON A COMMON FAILURE ITEM. FAILURE OF THE RADIATOR CAN NOT ONLY CAUSE ENGINE DAMAGE BUT CAN BE A SAFETY CONCERN IF ENGINE SELF DESTRUCTS WHILE DRIVING DUE TO OVERHEATING. *TR
NHTSA ODI #10692059
53,000 miles · Feb 25, 2015
Engine
DRIVING ALONG COLD WINDY WINTER DAY, I GOT A MESSAGE ON THE DASH "STOP SAFELY NOW". MOTOR IMMEDIATELY WENT INTO LIMP MODE, COMPLETE LOSS OF ENGINE POWER TO THE POINT WHERE I HAD ALL I COULD DO TO GET OUT OF TRAFFIC. AS SOON AS TRUCK CAME TO A SLOW CREEP, MOTOR SHUT OFF. TRUCK HAD POWER HOWEVER ENGINE WOULD NOT TURN OVER, BASICAL…
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DRIVING ALONG COLD WINDY WINTER DAY, I GOT A MESSAGE ON THE DASH "STOP SAFELY NOW". MOTOR IMMEDIATELY WENT INTO LIMP MODE, COMPLETE LOSS OF ENGINE POWER TO THE POINT WHERE I HAD ALL I COULD DO TO GET OUT OF TRAFFIC. AS SOON AS TRUCK CAME TO A SLOW CREEP, MOTOR SHUT OFF. TRUCK HAD POWER HOWEVER ENGINE WOULD NOT TURN OVER, BASICALLY THE TRUCK LEFT ME STRANDED ROADSIDE. CALLED FORD ROADSIDE ASSISTANCE, THEY SAID IT WOULD TAKE UP TO AN HOUR TO GET A TOW (UNACCEPTABLE). I WAS LEFT INSIDE THE TRUCK WITH NO HEAT. ENDED UP CALLING A FRIEND TO TOW ME TO A BETTER LOCATION. THIS IS A HORRIBLE DESIGN FLAW SHUTTING THE MOTOR DOWN LIKE THAT. DRIVER SHOULD BE ABLE TO KEEP MOTOR RUNNING TO KEEP HEATER ON. DRIVER SHOULD BE ABLE TO PROCEED A FEW MILES PER HOUR TO GET OUT OF A DANGEROUS SITUATION (STUCK IN AN INTERSECTION, STUCK ON RAILROAD CROSSING, STUCK ON BRIDGE, ETC). MANY OF THESE VEHICLES ARE DESIGNED AND USED TO PULL LARGE TRAILERS, RV TRAILERS ETC. I CANNOT IMAGINE PULLING A LARGE TRAILER AND HAVING THAT SITUATION OCCUR WHILE DRIVING 65MPH ON A FOUR LANE HIGHWAY. VERY DANGEROUS SITUATION. MY INVESTIGATION IS THAT FORD RECALLED ALL THE F SERIES THAT CAME EQUIPPED WITH THE AMBULANCE PACKAGE HOWEVER THEY DECIDED NOT TO RECALL ALL THE OTHER F SERIES TRUCKS THAT DID NOT HAVE THE AMBULANCE PACKAGE. EVIDENTLY FORD BELIEVES THAT AMBULANCE DRIVERS AND PASSENGERS ARE MORE IMPORTANT THAN ALL THE OTHER F SERIES DRIVERS WITH THE SAME ENGINE AND COMPONENTS. SOMEONE IS GOING TO GET KILLED OVER THIS FLAW AND FOR WHAT, A $ 60.00 SENSOR?. THESE TRUCKS ARE 50-60K NEW AND TO BE LEFT STRANDED OVER A SIMPLE LOW COST PART IS UNACCEPTABLE AND DANGEROUS. LOOK AT ALL THE CRASHES THAT OCCURRED WITH GM WITH THE IGNITION SITUATION. THIS SITUATION IS AS DANGEROUS BY ALLOWING THE ENGINE TO COMPLETELY SHUTDOWN. OWNER IS LEFT HELPLESS AND MORE THAN LIKELY IN A DANGEROUS SITUATION.
NHTSA ODI #10690508
71,000 miles · Feb 1, 2015
Steering
ON I-81 THRU HARRISONBURG, VA CROSSING A BRIDGE WITH SEVERAL BUMPS IN IT. THE STEERING WENT INTO UNCONTROLLED VIBRATION LIKE IT WAS COMING APART. I HAD TO SLOW DOWN TO 20 MPH TO GET IT TO STOP. 20 MPH AT NIGHT ON AN INTERSTATE IS HARDLY SAFE. ANOTHER TIME IT OCCURRED WHILE ENTERING AN ON-RAMP TO AN INTERSTATE. AGAIN, I HAD T…
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ON I-81 THRU HARRISONBURG, VA CROSSING A BRIDGE WITH SEVERAL BUMPS IN IT. THE STEERING WENT INTO UNCONTROLLED VIBRATION LIKE IT WAS COMING APART. I HAD TO SLOW DOWN TO 20 MPH TO GET IT TO STOP. 20 MPH AT NIGHT ON AN INTERSTATE IS HARDLY SAFE. ANOTHER TIME IT OCCURRED WHILE ENTERING AN ON-RAMP TO AN INTERSTATE. AGAIN, I HAD TO SLOW DOWN TO 20 MPH TO GET IT TO STOP. THE GUY BEHIND ME, ALSO TRYING TO MERGE, ALMOST HIT ME. THE VIBRATIONS HAVE OCCURRED SINCE THE TRUCK WAS ALMOST NEW. THE FORD DEALER SAYS THIS IS NORMAL. I THINK IT REPRESENTS AN ACCIDENT WAITING TO HAPPEN. IT ONLY OCCURS UNDER SPECIFIC CONDITIONS AT SPEEDS OF 50-60 MPH, A SLIGHT TURN AND ROAD BUMPS OF A CERTAIN FREQUENCY TO INITIATE THE SHAKING. UNDER THOSE CONDITIONS, A MECHANICAL RESONANCE WITH POSITIVE FEEDBACK SEEMS TO CREATE THE UNCONTROLLABLE SHUDDER. *TR
NHTSA ODI #10680339
40,461 miles · Jan 19, 2015
Engine
THE TRUCK DASH DISPLAY READ STOP VEHICLE SAFELY. I IMMEDIATELY LOOKED FOR A DRIVEWAY AND FOUND ON ABOUT 50' ON THE LEFT. I BARELY MADE IT INTO THE PARKING LOT I HAD CHOSEN WHEN THE ENGINE SHUT DOWN. I DID NOT MAKE IT TO A PARKING SPOT, BUT I WAS OFF THE ROAD. VEHICLE WAS TOWED TO DEALER AND PROBLEM WAS FOUND WITH THE EGT EXH…
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THE TRUCK DASH DISPLAY READ STOP VEHICLE SAFELY. I IMMEDIATELY LOOKED FOR A DRIVEWAY AND FOUND ON ABOUT 50' ON THE LEFT. I BARELY MADE IT INTO THE PARKING LOT I HAD CHOSEN WHEN THE ENGINE SHUT DOWN. I DID NOT MAKE IT TO A PARKING SPOT, BUT I WAS OFF THE ROAD. VEHICLE WAS TOWED TO DEALER AND PROBLEM WAS FOUND WITH THE EGT EXHAUST TEMP SENSOR. IT WAS REPLACED. I WAS BILLED $86.20 FOR THE WORK. AAA PAID THE TOW, BUT IF I HADN'T HAD THAT, I'D BE OUT THAT AS WELL. *TR
NHTSA ODI #10676478
36,000 miles · Jan 15, 2015
Power TrainSteeringSuspension
THE FIRST TIME IT HAPPENED TO ME I WAS ON A TRIP IN CANADA FROM TEXAS. THE ROAD WAS A LITTLE BUMPY (FARM ROAD) I WAS DRIVING 30 M/H ACCELERATING TO GET TO 60 M/H WHEN ALL OF SUDDEN THE TRUCK STARTED SHAKING SO BADLY MY HEAD HIT THE SIDE WINDOW. I COULDN'T STEER THE TRUCK AT ALL I SLOWED DOWN TO 0M/H PUT IT ON PARK THEN STARTED …
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THE FIRST TIME IT HAPPENED TO ME I WAS ON A TRIP IN CANADA FROM TEXAS. THE ROAD WAS A LITTLE BUMPY (FARM ROAD) I WAS DRIVING 30 M/H ACCELERATING TO GET TO 60 M/H WHEN ALL OF SUDDEN THE TRUCK STARTED SHAKING SO BADLY MY HEAD HIT THE SIDE WINDOW. I COULDN'T STEER THE TRUCK AT ALL I SLOWED DOWN TO 0M/H PUT IT ON PARK THEN STARTED ROLLING SLOWLY AND IT WAS GONE. IT DID IT TO ME 3 TIMES ON A 3 WEEKS PERIOD. SINCE THE ROADS ARE BAD UP THERE I KINDA LEFT IT AS THAT AND TOLD MY HUSBAND ABOUT IT WHEN I CAME BACK TO TEXAS. WE HAD THE TIRES ROTATED AND THEY COULDN'T SEE ANYTHING ELSE WRONG UNDER THE TRUCK. I WAS MONTHS WITHOUT HAVING ANYTHING SIMILAR HAPPENING TO ME AND YESTERDAY I AM ON I-10 ROLLING ABOUT 65M/H AND THERE IT GOES AGAIN AND IT WAS WORST THEN THE OTHER TIMES I FELL MY TRUCK WAS ABOUT TO EXPLODE FROM UNDER ME SHAKING TO NO END AND NO STEERING CONTROL AT ALL EVEN WHEN LETTING GO THE GAS IT KEPT GOING AND SHAKING AND MY TRUCK SHAKE ITS WAY FROM ONE LANE TO ANOTHER ONE AND FINALLY STOPPED 3 INCHES FROM THE RETAINING WALL OF THE OVERPASS. I COULD HAVE KILLED MYSELF. I HAD NO MORE CONTROL AT ALL ON THIS TRUCK WHICH IS A (2012 F-350 KING RANCH WITH ABOUT 40,000 MILES ON IT) LUCKELY FOR ME I WAS ALMOST ALONE ON THE HIGHWAY. I CALLED MY DEALER AND THEY TOLD ME TO BRING IN THE TRUCK NEXT TUESDAY TO SEE WHAT IS WRONG WITH IT. I ASK IF THERE WAS A RECALL AND THEY DID NOT SAY YES OR NO JUST TO BRING THE TRUCK IN. I GOT ANOTHER 2012 F-350 LARIAT AND MY HUSBAND SAID HIS TRUCK DID IT TO HIM ONCE A WHILE BACK. I WRITE UP THE OUTCOME AFTER THE VISIT AT THE DEALER. *TR
NHTSA ODI #10672741
15,505 miles · Jan 1, 2015
Engine
ON TWO DIFFERENT OCCASIONS NOW, MY 2012 F350 6.7 POWERSTROKE ENGINE IS SHUTDOWN DUE TO A EGT SENSOR FAILURE. WHEN THIS HAPPENS, YOU LOOSE POWER WITHIN SECONDS. IF YOU ARE NOT IN A POSITION TO PULL OVER AT ONCE, YOU ARE STRANDED IN THE ROAD OR HIGHWAY. THIS IS A FATALITY WAITING TO HAPPEN, IF IT HAS NOT ALREADY. FORD WITH REPLACE…
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ON TWO DIFFERENT OCCASIONS NOW, MY 2012 F350 6.7 POWERSTROKE ENGINE IS SHUTDOWN DUE TO A EGT SENSOR FAILURE. WHEN THIS HAPPENS, YOU LOOSE POWER WITHIN SECONDS. IF YOU ARE NOT IN A POSITION TO PULL OVER AT ONCE, YOU ARE STRANDED IN THE ROAD OR HIGHWAY. THIS IS A FATALITY WAITING TO HAPPEN, IF IT HAS NOT ALREADY. FORD WITH REPLACE THE SENSOR FREE IF UNDER 36,000 MILES BUT THEY HAVE NO LONG TERM CORRECTIVE ACTION TO RESOLVE THIS. THEY JUST KEEP ON REPLACING THEM AGAIN AND AGAIN. THIS IS A MAJOR ISSUE WITH THOUSANDS OF OWNERS AT RISK EVERYDAY. JUST READ THE REVIEWS UNDER "FORD 6.7 EGT SENSOR PROBLEMS" FROM WHAT I AM TOLD BY MANY FOLKS, FORD HAS NOT INTENTION OF RESOLVING THIS LONG TERM. I HAVE A $65K TRUCK THAT I CAN NOT DEPEND ON AND EVEN WORSE COULD GET MY FAMILY INJURED OR KILLED. PLEASE HELP! *JS
NHTSA ODI #10669465
20,000 miles · Dec 15, 2014
SteeringSuspension
FIRST INCIDENT AT 20K MILES: AS I WAS DRIVING DOWN AN INTERSTATE HIGHWAY I CROSSED A BRIDGE JOINT AND THE FRONT END STARTED TO SHAKE VIOLENTLY. THE HORIZONTAL STEERING STABILIZING SHOCK ABSORBER FAILED. SECOND INCIDENT AT 49K MILES. AS I WAS DRIVING DOWN AN INTERSTATE HIGHWAY THE FRONT END STARTED TO SHAKE VIOLENTLY. THE HOR…
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FIRST INCIDENT AT 20K MILES: AS I WAS DRIVING DOWN AN INTERSTATE HIGHWAY I CROSSED A BRIDGE JOINT AND THE FRONT END STARTED TO SHAKE VIOLENTLY. THE HORIZONTAL STEERING STABILIZING SHOCK ABSORBER FAILED. SECOND INCIDENT AT 49K MILES. AS I WAS DRIVING DOWN AN INTERSTATE HIGHWAY THE FRONT END STARTED TO SHAKE VIOLENTLY. THE HORIZONTAL STEERING STABILIZING SHOCK ABSORBER FAILED. 99.9 PERCENT OF THE MILES ON THIS VEHICLE ARE ON HIGHWAYS. THIS VEHICLE DOES NOT GO OFF-ROAD. THE FAILURE OF THE HORIZONTAL STEERING STABILIZING SHOCK ABSORBER IS A SERIOUS SAFETY HAZARD. HAD I BEEN ON SLIPPERY ROADS OR TOWING A TRAILER WHEN THE SHOCK FAILED, LOSS OF CONTROL AND SERIOUS INJURY COULD HAVE OCCURRED. *TR
NHTSA ODI #10664333
58,000 miles · Dec 13, 2014
Engine
TURBO CHARGER TUBE FAILED AT THE PLASTIC CONNECTION JOINT ON THE TURBO. PLASTIC CONNECTION BROKE CAUSING A SUDDEN LOSS OF POWER AT HIGHWAY SPEED. 4-FAILURES IN FLEET TRUCKS WITH THE SAME ISSUE. ONE TURBO HOSE HAD A CRIMP BAND JOINT FAILURE. THIS COULD RESULT IN A REAR END CRASH ON A TRUCK PULLING A TRAILER. FORD SAID ITS…
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TURBO CHARGER TUBE FAILED AT THE PLASTIC CONNECTION JOINT ON THE TURBO. PLASTIC CONNECTION BROKE CAUSING A SUDDEN LOSS OF POWER AT HIGHWAY SPEED. 4-FAILURES IN FLEET TRUCKS WITH THE SAME ISSUE. ONE TURBO HOSE HAD A CRIMP BAND JOINT FAILURE. THIS COULD RESULT IN A REAR END CRASH ON A TRUCK PULLING A TRAILER. FORD SAID ITS NOT A PROBLEM. 6.7 ENGINE EQUIPPED. *TR
NHTSA ODI #10664069
68,178 miles · Oct 24, 2014
Engine And Engine Cooling
TL* THE CONTACT OWNS A 2012 FORD F-350. AFTER THE CONTACT STARTED THE VEHICLE, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE EGT EXHAUST TEMPERATURE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE A…
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TL* THE CONTACT OWNS A 2012 FORD F-350. AFTER THE CONTACT STARTED THE VEHICLE, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE EGT EXHAUST TEMPERATURE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 68,178.
NHTSA ODI #10649756
Official recalls
4Aug 13, 2014
PJ's Truck Bodies & Equipment Co., (PJ's) is recalling certain 2009-2013 Ford F-350, F-450, and F-550 Super Duty chassis modified by PJ's and equipped with certain Muncie Power Products PTO Assemblies. In the affected vehicles, oil may leak from the PTO pressure switch onto a thermal blanket covering the exhaust.
Consequence & remedy
Consequence: The leaking oil may soak into the thermal blanket covering the exhaust, which when combined with heat from exhaust, may result in an increased risk of fire.
Remedy: PJ's has notified owners and dealers will install a new pressure switch kit that moves the switch away from the exhaust system, free of charge. The recall began on August 28, 2014. Owners may contact PJ's customer service at 1-866-475-8782.
Oct 30, 2013
Ford Motor Company (Ford) is recalling certain model year 2011-2012 F-350/450/550 Ambulance Package vehicles manufactured February 22, 2010, through October 19, 2012 and equipped with a 6.7L diesel engine. Due to an exhaust sensor problem, the vehicles may experience loss of power followed by an engine stall.
Consequence & remedy
Consequence: An unexpected engine stall increases the risk of a crash. Additionally, if this were to occur when the ambulance is transporting a patient, there is an increased risk of injury to the patient.
Remedy: Ford will notify owners, and dealers will replace the exhaust gas temperature sensor, free of charge. The recall began on November 25, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S10.
Aug 23, 2013
Manning Equipment Inc. LLC (Manning) is recalling certain model year 2012 Ford F-350, F-450 and F-550 gasoline engined dual rear wheel chassis vehicles manufactured October 2011 through June 2012. The tailpipe on the exhaust system does not extend out beyond the edge of the body, allowing heat to build up in rear curbside storage compartment.
Consequence & remedy
Consequence: Excessive heat build up in rear compartment could result in fire.
Remedy: Manning Equipment has notified owners, and dealers will install tailpipe extensions free of charge. The recall has already begun. Owners may contact Manning Equipment at 1-502-426-5210.
Dec 8, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2011 F-150 VEHICLES MANUFACTURED FROM SEPTEMBER 9, 2011, THROUGH SEPTEMBER 22, 2011, AND MODEL YEAR 2012 F-250, F-350, F-450 AND F-550 HEAVY DUTY VEHICLES MANUFACTURED FROM SEPTEMBER 12, 2011, THROUGH SEPTEMBER 22, 2011. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NUMBER 114, THEFT PROTECTION. THE TRANSMISSION CAN BE SHIFTED OUT OF THE PARK POSITION WITHOUT PRESSING THE BRAKE PEDAL DUE TO BRAKE SHIFT INTERLOCK SWITCH PROBLEM.
Consequence & remedy
Consequence: THIS WILL ALLOW THE OPERATOR TO INADVERTENTLY SHIFT THE VEHICLE INTO GEAR WITHOUT THE BRAKE PEDAL BEING DEPRESSED, INCREASING THE RISK OF A CRASH OR INJURY TO A NEARBY PEDESTRIAN.
Remedy: FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE BRAKE SHIFT INTERLOCK SWITCH FUNCTION AND REPLACE THE SWITCH IF NECESSARY, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON DECEMBER 22, 2011. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1RQ14005 · Vehicle Commanded Engine Shutdown
Opened Jan 13, 2015 · Closed Mar 15, 2016
Status: closed (inferred from source dates) · Electrical System:software; Engine; Engine And Engine Cooling:engine:diesel; Engine And Engine Cooling:exhaust System; Engine And Engine Cooling:exhaust System:emission Control
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Additional source detail variants (5)
Electrical System:software
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Engine And Engine Cooling:engine:diesel
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Engine And Engine Cooling:exhaust System:emission Control
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Engine And Engine Cooling:exhaust System
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Engine
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
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