NHTSA owner reports · September 18, 2026 snapshot.
Fuel/propulsion System complaints
13 reportsClear category filterMileage unknown · Jan 20, 2025
Fuel/propulsion System
The fuel pump failed and self destructed internal parts of the pump in turn putting metal into the fuel lines resulting in a $15,000 repair bill. The vehicle is available for inspection and has not been repaired. This occurred in November 2024 and has not been driven since due to the costly repair bill. The problem has been conf…
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The fuel pump failed and self destructed internal parts of the pump in turn putting metal into the fuel lines resulting in a $15,000 repair bill. The vehicle is available for inspection and has not been repaired. This occurred in November 2024 and has not been driven since due to the costly repair bill. The problem has been confirmed by the dealership and independent service center. The only indication of the issue was when the check engine light illuminated. No other preemptive warning.
NHTSA ODI #11637202
Mileage unknown · Dec 27, 2023
Fuel/propulsion System
I spoke with Ford about the service bulletin for the EGR Cooler that expired in April 2023. They said because of the low mileage, to contact you to see if the recall, (21M04), could be added back to this vehicle for repairs.
NHTSA ODI #11562027
288,000 miles · May 4, 2021
Fuel/propulsion SystemFire
TL* THE CONTACT OWNED A 2011 FORD F-350. THE CONTACT STATED WHILE DRIVING 62 MPH, THEIR WIFE WAS IN THE VEHICLE AND HEARD A POP NOISE. THE CONTACT CONTINUED TO DRIVE WHEN HIS WIFE NOTICED FROM THE REAR VIEW WINDOW THAT THE VEHICLE WAS ON FIRE FROM UNDERNEATH THE CAB OF THE TRUCK. THE CONTACT PULLED OVER TO THE SIDE THE ROAD. THE…
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TL* THE CONTACT OWNED A 2011 FORD F-350. THE CONTACT STATED WHILE DRIVING 62 MPH, THEIR WIFE WAS IN THE VEHICLE AND HEARD A POP NOISE. THE CONTACT CONTINUED TO DRIVE WHEN HIS WIFE NOTICED FROM THE REAR VIEW WINDOW THAT THE VEHICLE WAS ON FIRE FROM UNDERNEATH THE CAB OF THE TRUCK. THE CONTACT PULLED OVER TO THE SIDE THE ROAD. THE CONTACT AND HIS WIFE GRABBED THEIR BELONGINGS AND EXIT OUT OF THE VEHICLE TO MOVE A GREAT DISTANCE WHILE THE VEHICLE WAS IN FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. NO ONE WAS INJURED AND NO MEDICAL TREATMENT WAS NEEDED AT THE SCENE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN IMPOUND YARD. THE VEHICLE WAS DEEMED AS A LOSS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 288,000.
NHTSA ODI #11415101
125,000 miles · Jul 12, 2020
Electronic Stability Control (esc)EngineFuel/propulsion System
DRIVING ON HIGHWAY AT 70 MPH, HIT BUMP IN THE ROAD AND THE WHOLE FRONT END STARTS WOBBLING SO BAD AND HAD TO SLOW WAY DOWN TO GET IT TO STOP. WAS ALMOST REAR ENDED BY VEHICLE BEHIND ME AND CAR PULLED BESIDE ME AND WAS POINTING AT FRONT OF TRUCK, SO I THOUGHT I HAD A FLAT. PULLED OFF ROAD AND NO FLAT, SCARED ME SO WAITED A FEW MI…
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DRIVING ON HIGHWAY AT 70 MPH, HIT BUMP IN THE ROAD AND THE WHOLE FRONT END STARTS WOBBLING SO BAD AND HAD TO SLOW WAY DOWN TO GET IT TO STOP. WAS ALMOST REAR ENDED BY VEHICLE BEHIND ME AND CAR PULLED BESIDE ME AND WAS POINTING AT FRONT OF TRUCK, SO I THOUGHT I HAD A FLAT. PULLED OFF ROAD AND NO FLAT, SCARED ME SO WAITED A FEW MINUTES AND PROCEEDED ON. THIS HAS HAPPENED ON A COUPLE OCCASIONS, ALWAYS WHEN HIT A BY SPOT IN ROAD, ONCE GOING OVER SMOOTH RAILROAD TRACKS. ALSO WILL BE DRIVING AND FOOT ON GAS PEDAL AND ALL OF SUDDEN HAVE NO POWER. TRUCK WILL LOOSE ALL POWER OUT OF NOWHERE WHILE DRIVING AND OTHER TIMES WILL DRIVE JUST FINE. HAVE HAD TROUBLE IN THE ELECTRICAL SYSTEM WITH IT STARTING, HAVE REPLACED BATTERIES TWICE AND PERIODICALLY WILL NOT TURN OVER, IT'S LIKE THE BATTERIES ARE COMPLETELY DEAD WHEN THEY ARE NOT.
NHTSA ODI #11338885
115,600 miles · Feb 9, 2018
EngineFuel/propulsion SystemPower Train
WHILE DRIVINGMY FORD F350 CREW CAB LONGBED DIESEL 4X4 AT 70 MPH ON INTERSTATE 10, A 4 LANE HWY IN EACH DIRECTION, THE TRUCK LOST ALL ENGINE POWER AND POWER ASSIST TO THE BRAKES AND POWER STEERING. LUCKILY THE TRAFFIC WAS LIGHT AND I WAS ABLE TO MANEUVER THE OFF THE HWY WITHOUT COMING IN CONTACT WITH ANOTHER VEHICLE. THE TRUC…
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WHILE DRIVINGMY FORD F350 CREW CAB LONGBED DIESEL 4X4 AT 70 MPH ON INTERSTATE 10, A 4 LANE HWY IN EACH DIRECTION, THE TRUCK LOST ALL ENGINE POWER AND POWER ASSIST TO THE BRAKES AND POWER STEERING. LUCKILY THE TRAFFIC WAS LIGHT AND I WAS ABLE TO MANEUVER THE OFF THE HWY WITHOUT COMING IN CONTACT WITH ANOTHER VEHICLE. THE TRUCK WAS TOWED TO A FORD DEALERSHIP AND IT WAS DETERMINED THAT THE HIGH PRESSURE FUEL PUMP CAME APART AND PUT METAL SHAVING EVERYWHERE THROUGHOUT THE FUEL SYSTEM. FORD RECOMMENDED REPLACING ALL OF THE HIGH PRESSURE SYSTEM THIS INCLUDED ALL NEW FUEL INJECTORS. THIS REPAIR COST $9,000.. A SEARCH OF THE INTERNET REVEALED THAT THIS IS A KNOWN FAILURE. I HAD AN INDEPENDENT LAB TEST THE FUEL. THERE WERE NO CONTAMINANTS IN THE FUEL EXCEPT THE METAL SHAVING FROM THE PUMP. ( THE FORD FUEL SYSTEM RECIRCULATES THE EXCESS FUEL BACK TO THE TANK) THE TRUCK HAS 115000 MILES. I HAD THE FORD MAINTENANCE AGREEMENT WITH THE 5000 MILE SERVICES OPTION. FORD HAS PROVIDED ALL OF THE SERVICE INCLUDING THE ONES AFTER THE MAINTENANCE AGREEMENT ENDED. THIS IS A VERY EXPENSIVE REPAIR TO UNDERTAKE ON A 7 YEAR OLD VEHICLE. ENGINEERING CHANGES COULD HAVE PREVENTED THE EXTENT OF THE DAMAGE. A POST PUMP FILTER OR SCREEN WOULD HAVE PREVENTED THE REST OF THE HIGH PRESSURE SYSTEM FROM NEEDING REPLACEMENT. AN ADVISORY ABOUT THE POTENTIAL PUMP FAILURE AND REPLACING THE PUMP BEFORE FAILURE WOULD HAVE COSTED LESS THAN $2000. HAD I BEEN TOWING NEAR FULL GCWR, 21,000 LBS AND COME UP ON LOS ANGELES STOP AND GO TRAFFIC, THIS COULD HAVE BE A TERRIBLE ACCIDENT.
NHTSA ODI #11071983
61,000 miles · May 9, 2016
EngineFuel/propulsion System
STARTED THE TRUCK AND WAS RUNNING ODD. DECIDED TO START DRIVING TO SEE IF THE PROBLEM WOULD WORK IT SELF OUT AND STARTED TO SMELL LOTS OF DIESEL FUEL. PULLED OVER AND FUEL WAS EVERYWHERE UNDER THE HOOD AND ON THE GROUND AND ALSO A VERY STRONG DIESEL SMELL INSIDE THE CAB. HAD IT TOWED TO THE DEAL AND TURNS OUT THAT A FUEL INJECTO…
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STARTED THE TRUCK AND WAS RUNNING ODD. DECIDED TO START DRIVING TO SEE IF THE PROBLEM WOULD WORK IT SELF OUT AND STARTED TO SMELL LOTS OF DIESEL FUEL. PULLED OVER AND FUEL WAS EVERYWHERE UNDER THE HOOD AND ON THE GROUND AND ALSO A VERY STRONG DIESEL SMELL INSIDE THE CAB. HAD IT TOWED TO THE DEAL AND TURNS OUT THAT A FUEL INJECTOR CLAMP FAILED. WE ALSO FOUND OUT FORD HAS ALREADY IDENTIFIED THESE PARTS AS DEFECTIVE, AND HAVE STARTED USING A NEW PART WITH A NEW PART NUMBER. THIS SHOULD BE A RECALL. THIS TRUCK ONLY HAS 61,000 MILES ON IT. THE FUEL IS ATOMIZED IN THE SPRAY FROM THE INJECTOR, THIS IS A SERIOUS SAFETY ISSUE THAT COULD HAVE RESULTED IN A FIRE, OR WORSE.
NHTSA ODI #10863873
35,000 miles · Feb 3, 2016
Electrical SystemFuel/propulsion System
FUEL TANK COLLAPSED. HAD A 2011 F350 AND THE FUEL TANK COLLAPSED ON ITSELF THE TRUCK IS A SERVICE BODY, TOOK TO THE DEALER AND THEY SAID WE DAMAGED THE TANK AND TRIED TO COVER IT UP BY PUTTING A NEW SKID PLATE ON IT. NOT THE CASE THE TRUCK HAS NEVER LEFT THE PAVEMENT SO WHATEVER THEY RECOMMEND WE REPLACE IT SO WE DID, THIS IS A …
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FUEL TANK COLLAPSED. HAD A 2011 F350 AND THE FUEL TANK COLLAPSED ON ITSELF THE TRUCK IS A SERVICE BODY, TOOK TO THE DEALER AND THEY SAID WE DAMAGED THE TANK AND TRIED TO COVER IT UP BY PUTTING A NEW SKID PLATE ON IT. NOT THE CASE THE TRUCK HAS NEVER LEFT THE PAVEMENT SO WHATEVER THEY RECOMMEND WE REPLACE IT SO WE DID, THIS IS A (STEEL TANK MIND YOU) THE NEXT DAY IT DID IT AGAIN SO WE TOOK TO DEALER AGAIN, THEY SAID THE VENT VALVE SOLENOID WAS PLUGGED SO THEY REPLACED THAT AND PUT A NEW TANK IN IT NEXT DAY IT DID IT AGAIN TOOK BACK TO DEALER SAT THERE FOR ALMOST SIX MONTHS AND THEY SAID THE ECM OR PCM WAS BAD, THEY WOULDN'T COVER ANYTHING IN PARTS SO FAR SO WE PAID FOR THAT TOO. GOT IT BACK RAN GREAT FOR SIX MONTHS AND NOW HAS THE SAME ISSUE. DON'T WANNA DUMP MORE MONEY INTO IT AS WE SPENT CLOSE TO 9,000 THE TIME AND THE DEALER WONT COVER IT AGAIN. SO HAS ANYONE ELSE HAD THIS ISSUE? THE DEALER SAYS ITS NEVER HAPPENED ANYWHERE TO ANYONE BEFORE.
NHTSA ODI #10823932
62,000 miles · Jan 28, 2016
Fuel/propulsion System
TL* THE CONTACT OWNS A 2011 FORD F-350. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED, THE FUEL INJECTOR CLAMP FRACTURED CAUSING A FUEL LEAK. THE VEHICLE WAS TOWED TO THE DEALER TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000. UPDATED 05/06/16*LJ *J…
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TL* THE CONTACT OWNS A 2011 FORD F-350. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED, THE FUEL INJECTOR CLAMP FRACTURED CAUSING A FUEL LEAK. THE VEHICLE WAS TOWED TO THE DEALER TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000. UPDATED 05/06/16*LJ *JS
NHTSA ODI #10822919
57,109 miles · Oct 21, 2015
Fuel/propulsion System
TL* THE CONTACT OWNS A 2011 FORD F-350. AFTER REFUELING THE VEHICLE AND DRIVING APPROXIMATELY 60 MPH WHILE HAULING A FIFTH WHEEL TRAILER, THE VEHICLE LOST POWER, STEERING AND BRAKING POWER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT WATER ENTERED THE DIESEL FUEL SYSTEM AND FURTHER DIAGNOSTIC TESTING WAS REQU…
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TL* THE CONTACT OWNS A 2011 FORD F-350. AFTER REFUELING THE VEHICLE AND DRIVING APPROXIMATELY 60 MPH WHILE HAULING A FIFTH WHEEL TRAILER, THE VEHICLE LOST POWER, STEERING AND BRAKING POWER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT WATER ENTERED THE DIESEL FUEL SYSTEM AND FURTHER DIAGNOSTIC TESTING WAS REQUIRED TO DETERMINE WHAT PARTS NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE WATER INTRUSION WARNING INDICATOR FAILED TO ILLUMINATE TO INDICATE THE FAILURE, THE WATER SEPARATOR SYSTEM FAILED, AND THE DIESEL FUEL FILTER FAILED TO KEEP ANY CONTAMINANTS OUT OF THE SYSTEM. THE DEALER DID NOT ADDRESS THE FACT THAT THE COMPONENTS FAILED. THE MANUFACTURER WAS NOTIFIED THE FAILURES. THE INSURANCE COMPANY WAS ALSO GOING TO INVESTIGATE THE FUEL STATION THE CONTACT RE-FUELED FROM AND THE INTERNAL FAILURE TO THE DIESEL FUEL SYSTEM. THE CONTACT WAS WAITING TO DETERMINE THE REMEDY TO REPAIR THE VEHICLE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE. UPDATED 1/15/16 *CN UPDATED 4/24/18*JB VIN AND FAILURE MILEAGE AVAILABLE UPDATED 5/17/18*JB
NHTSA ODI #10784996
27,770 miles · Jul 27, 2015
EngineFuel/propulsion System
WHILE TRAVELING NORTH BOUND ON THE MAINE TURNPIKE AT MM 34 I EXPERIENCED A LOSS OF POWER. I WAS IN THE LEFT LANE WITH HEAVY TRAFFIC. I MADE MY WAY SAFELY TO THE RIGHT HAND BREAKDOWN LANE. I NOTICED WHITE SMOKE COMING FROM UNDER THE HOOD. I HEARD A POPPING SOUND. AFTER I STOPPED, THE ENGINE WAS STILL RUNNING, BUT SMOKE WAS COMING…
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WHILE TRAVELING NORTH BOUND ON THE MAINE TURNPIKE AT MM 34 I EXPERIENCED A LOSS OF POWER. I WAS IN THE LEFT LANE WITH HEAVY TRAFFIC. I MADE MY WAY SAFELY TO THE RIGHT HAND BREAKDOWN LANE. I NOTICED WHITE SMOKE COMING FROM UNDER THE HOOD. I HEARD A POPPING SOUND. AFTER I STOPPED, THE ENGINE WAS STILL RUNNING, BUT SMOKE WAS COMING FROM UNDER THE HOOD AND STARTING TO ENTER THE CAB ON THE RIGHT SIDE. I SHUT THE ENGINE OFF AND BUT ON MY EMERGENCY FLASHERS. TRAFFIC WAS VERY HEAVY. I EXITED THE CAB AND LOOKED UNDER THE HOOD. THERE WAS NO FIRE, BUT I COULD SMELL DIESEL FUEL. THE TRUCK HAS THE 6.7 LITER FORD DIESEL. I NOTICED FUEL LEAKING ONTO THE FRAME ON THE RIGHT SIDE BEHIND THE FRONT TIRE. I CALLED FORD ROADSIDE ASSISTANCE AND WAS TOWED TO THE FORD DEALER IN PORTSMOUTH, NH WHERE I BOUGHT THE TRUCK. WHEN I GOT HOME I DID SOME RESEARCH ONLINE AND FOUND OUT THE HOLD DOWN CLAMP FOR THE FUEL INJECTORS HAD BEEN REPLACED BY A NEW PART NUMBER. THESE CRACK AND CAN ALLOW THE INJECTOR TO BLOW OUT OF THE CYLINDER HEAD. THEY SPRAY FUEL IN THE ENGINE COMPARTMENT AFTER EXITING THE HEAD. FORD HAS ISSUED A TSB 12-3-4 ON THE MATTER. OTHERS HAVE EXPERIENCED THIS PROBLEM. WHY HAS THIS NOT BEEN RECALLED IS BEYOND ME.I WAS SURPRISED I DID NOT HAVE A FIRE! FORD WILL ONLY REPLACE THE AFFECTED PART, NOT ALL 8. I HAVE OPENED A CASE WITH FORD TO HAVE ALL 8 REPLACED. AT THIS POINT IN TIME THE PART IS BACK ORDERED. THE DEALER DID LOCATE 1 AND WILL BE INSTALLING IT TOMORROW. I ASSUME THIS IS A REDESIGNED PART.
NHTSA ODI #10744045
Official recalls
4Aug 13, 2014
PJ's Truck Bodies & Equipment Co., (PJ's) is recalling certain 2009-2013 Ford F-350, F-450, and F-550 Super Duty chassis modified by PJ's and equipped with certain Muncie Power Products PTO Assemblies. In the affected vehicles, oil may leak from the PTO pressure switch onto a thermal blanket covering the exhaust.
Consequence & remedy
Consequence: The leaking oil may soak into the thermal blanket covering the exhaust, which when combined with heat from exhaust, may result in an increased risk of fire.
Remedy: PJ's has notified owners and dealers will install a new pressure switch kit that moves the switch away from the exhaust system, free of charge. The recall began on August 28, 2014. Owners may contact PJ's customer service at 1-866-475-8782.
Oct 30, 2013
Ford Motor Company (Ford) is recalling certain model year 2011-2012 F-350/450/550 Ambulance Package vehicles manufactured February 22, 2010, through October 19, 2012 and equipped with a 6.7L diesel engine. Due to an exhaust sensor problem, the vehicles may experience loss of power followed by an engine stall.
Consequence & remedy
Consequence: An unexpected engine stall increases the risk of a crash. Additionally, if this were to occur when the ambulance is transporting a patient, there is an increased risk of injury to the patient.
Remedy: Ford will notify owners, and dealers will replace the exhaust gas temperature sensor, free of charge. The recall began on November 25, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S10.
Feb 24, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2011 FORD F-150, F-250, F-350, F-450, F-550, EDGE, AND LINCOLN MKX TRUCKS MANUFACTURED FROM OCTOBER 25, 2010, THROUGH NOVEMBER 20, 2010. THESE VEHICLES WERE INSPECTED USING INTEGRATED DIAGNOSTIC SYSTEM (IDS) THAT HAD A CUSTOM SOFTWARE ROUTINE TO READ THE SUSPECT BODY CONTROL MODULE (BCM) SERIAL NUMBER. BASED ON THE SERIAL NUMBER THE BCM WAS EITHER NOT AFFECTED OR REPLACED. THE CUSTOM SOFTWARE ROUTINE WAS NOT READING THE CORRECT SET OF CHARACTERS, AND WAS NOT ABLE TO IDENTIFY A BCM THAT REQUIRED REPLACEMENT AFFECTED BCMS MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH COULD RESULT IN A VEHICLE FIRE.
Remedy: DEALER WILL INSPECT THE BODY CONTROL MODULE AND IF NECESSARY REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 7, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Dec 29, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2011 F-150, F-250, F-350, F-450, F-550, EDGE AND LINCOLN MKX VEHICLES. DURING A SIX-DAY PRODUCTION PERIOD, THE SUPPLIER OF THE BODY CONTROL MODULE MANUFACTURED MODULES THAT MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH CAN RESULT IN AN UNATTENDED VEHICLE FIRE.
Remedy: DEALER WILL REPLACE THE BODY CONTROL MODULE IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 11, 2011. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1RQ14005 · Vehicle Commanded Engine Shutdown
Opened Jan 13, 2015 · Closed Mar 15, 2016
Status: closed (inferred from source dates) · Electrical System:software; Engine; Engine And Engine Cooling:engine:diesel; Engine And Engine Cooling:exhaust System; Engine And Engine Cooling:exhaust System:emission Control
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Additional source detail variants (5)
Electrical System:software
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Engine And Engine Cooling:engine:diesel
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Engine And Engine Cooling:exhaust System:emission Control
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Engine And Engine Cooling:exhaust System
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Engine
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
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