NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
11 reportsClear category filter345,000 miles · Nov 19, 2025
Electrical System
Odometer Fraud. The contact called on behalf of his client, who purchased a 2011 Ford F-350. The contact stated that while the client was in the process of selling the vehicle to a dealer, the dealer retrieved the Carfax report and informed the client that the odometer had been rolled back and that the vehicle could not be sold.…
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Odometer Fraud. The contact called on behalf of his client, who purchased a 2011 Ford F-350. The contact stated that while the client was in the process of selling the vehicle to a dealer, the dealer retrieved the Carfax report and informed the client that the odometer had been rolled back and that the vehicle could not be sold. The vehicle was a private sale. At the time of the purchase, the mileage was 128,530, and a dealer later informed the client that the mileage on the Carfax report was 345,000. The current mileage displayed on the odometer was 147,000. No other agency was contacted.
NHTSA ODI #11700270
150,000 miles · Nov 27, 2020
Electrical System
THE INTERIOR WIRING HARNESS SHORTED VIA THE SEATBELT AND MELTED THE ENTIRE WIRING HARNESS. THE CAR WAS IN MOTION AND A CITY STREET AND STARTED SMOKING FROM THE DRIVER SEATBELT HOUSING. NO FUSES BLEW FROM THE SHORT WHICH CAUSED THE HARNESS TO MELT.
NHTSA ODI #11376702
87,000 miles · Feb 5, 2020
Electrical System
TL* THE CONTACT OWNS A 2011 FORD F-350. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO ELDER FORD OF ROMEO LOCATED AT 633000 VAN DYKE, WASHINGTON, MI 48095, (586)838-1250, ON SEVERAL OCCASIONS IN THE PAST FOUR MONTHS IN REGARD TO AN ELECTRICAL SYSTEM FAILURE. THE CONTACT STATED THAT THE BCM (BODY CONTROL MODULE) WAS REPLACED O…
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TL* THE CONTACT OWNS A 2011 FORD F-350. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO ELDER FORD OF ROMEO LOCATED AT 633000 VAN DYKE, WASHINGTON, MI 48095, (586)838-1250, ON SEVERAL OCCASIONS IN THE PAST FOUR MONTHS IN REGARD TO AN ELECTRICAL SYSTEM FAILURE. THE CONTACT STATED THAT THE BCM (BODY CONTROL MODULE) WAS REPLACED ON THREE OCCASIONS HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 87,000
NHTSA ODI #11307215
72,000 miles · Nov 12, 2019
Electrical System
TL* THE CONTACT OWNS A 2011 FORD F-350. WHILE DRIVING 20 MPH, THE CONTACT HEARD AN ABNORMAL NOISE AND SMELLED AN ELECTRICAL BURNING ODOR. IN ADDITION, AN UNKNOWN IDLE SYSTEM WARNING MESSAGE ILLUMINATED ON THE INSTRUMENT PANEL. ALSO, THE WINDOW AND DOOR LOCKS FAILED TO FUNCTION. THE CONTACT WAS ABLE TO PARK IN A NEARBY PARKING L…
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TL* THE CONTACT OWNS A 2011 FORD F-350. WHILE DRIVING 20 MPH, THE CONTACT HEARD AN ABNORMAL NOISE AND SMELLED AN ELECTRICAL BURNING ODOR. IN ADDITION, AN UNKNOWN IDLE SYSTEM WARNING MESSAGE ILLUMINATED ON THE INSTRUMENT PANEL. ALSO, THE WINDOW AND DOOR LOCKS FAILED TO FUNCTION. THE CONTACT WAS ABLE TO PARK IN A NEARBY PARKING LOT. THE VEHICLE WAS TAKEN TO LIBERTY BAY AUTO CENTER (LOCATED AT 20201 FRONT ST NE, POULSBO, WA 98370, (360) 697-4066) WHERE IT WAS DETERMINED THAT THERE WAS A SHORT IN THE BODY CONTROL MODULE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 11V128000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 72,000. *LN CONSUMER STATED THEY ARE UNABLE TO HONOR RECALL DUE TO MY VEHICLE NOT ON THEIR LIST OF AFFECTED.*JB
NHTSA ODI #11279641
70,000 miles · Nov 9, 2019
Electrical System
RADIO LIGHTING DISPLAY IS OUT ALONG WITH TRANSMISSION LIGHT DISPLAY IS OUT TO SHOW WHAT GEAR YOU ARE IN. 12 V PLUG HAS BEEN OUT SINCE I OWNED IT IN 2014.
NHTSA ODI #11279120
112,102 miles · Mar 22, 2018
Electrical SystemEngine
TL* THE CONTACT OWNS A 2011 FORD F-350. WHILE DRIVING 30 MPH, THE VEHICLE STALLED AND LOST POWER. THE SERVICE ADVISORY INDICATOR ILLUMINATED. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE; HOWEVER, THE ENGINE FAILED TO CRANK AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT …
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TL* THE CONTACT OWNS A 2011 FORD F-350. WHILE DRIVING 30 MPH, THE VEHICLE STALLED AND LOST POWER. THE SERVICE ADVISORY INDICATOR ILLUMINATED. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE; HOWEVER, THE ENGINE FAILED TO CRANK AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 112,102.
NHTSA ODI #11080911
40,000 miles · Mar 7, 2016
Electrical SystemEngine
TL* THE CONTACT OWNS A 2011 FORD F-350. THE CONTACT STATED THAT THE ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS INCLUDED IN A RECALL INVOLVING THE SENSORS WITH THE EXHAUST SYSTEM. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT INFORMED THE DEALER WHO SCHEDULED ANOTHER REPAIR. THE VEHICLE HAD NOT BEEN R…
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TL* THE CONTACT OWNS A 2011 FORD F-350. THE CONTACT STATED THAT THE ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS INCLUDED IN A RECALL INVOLVING THE SENSORS WITH THE EXHAUST SYSTEM. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT INFORMED THE DEALER WHO SCHEDULED ANOTHER REPAIR. THE VEHICLE HAD NOT BEEN REPAIRED. THE CONTACT FOUND THAT NHTSA ACTION NUMBER: RQ14005 (ELECTRICAL SYSTEM, ENGINE, AND ENGINE COOLING) DIRECTLY RELATED TO THE RECALLS RECEIVED AND INCLUDED THE VEHICLE'S YEAR, MAKE, MODEL, AND ENGINE REFERENCED IN THE INVESTIGATION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
NHTSA ODI #10840223
35,000 miles · Feb 3, 2016
Electrical SystemFuel/propulsion System
FUEL TANK COLLAPSED. HAD A 2011 F350 AND THE FUEL TANK COLLAPSED ON ITSELF THE TRUCK IS A SERVICE BODY, TOOK TO THE DEALER AND THEY SAID WE DAMAGED THE TANK AND TRIED TO COVER IT UP BY PUTTING A NEW SKID PLATE ON IT. NOT THE CASE THE TRUCK HAS NEVER LEFT THE PAVEMENT SO WHATEVER THEY RECOMMEND WE REPLACE IT SO WE DID, THIS IS A …
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FUEL TANK COLLAPSED. HAD A 2011 F350 AND THE FUEL TANK COLLAPSED ON ITSELF THE TRUCK IS A SERVICE BODY, TOOK TO THE DEALER AND THEY SAID WE DAMAGED THE TANK AND TRIED TO COVER IT UP BY PUTTING A NEW SKID PLATE ON IT. NOT THE CASE THE TRUCK HAS NEVER LEFT THE PAVEMENT SO WHATEVER THEY RECOMMEND WE REPLACE IT SO WE DID, THIS IS A (STEEL TANK MIND YOU) THE NEXT DAY IT DID IT AGAIN SO WE TOOK TO DEALER AGAIN, THEY SAID THE VENT VALVE SOLENOID WAS PLUGGED SO THEY REPLACED THAT AND PUT A NEW TANK IN IT NEXT DAY IT DID IT AGAIN TOOK BACK TO DEALER SAT THERE FOR ALMOST SIX MONTHS AND THEY SAID THE ECM OR PCM WAS BAD, THEY WOULDN'T COVER ANYTHING IN PARTS SO FAR SO WE PAID FOR THAT TOO. GOT IT BACK RAN GREAT FOR SIX MONTHS AND NOW HAS THE SAME ISSUE. DON'T WANNA DUMP MORE MONEY INTO IT AS WE SPENT CLOSE TO 9,000 THE TIME AND THE DEALER WONT COVER IT AGAIN. SO HAS ANYONE ELSE HAD THIS ISSUE? THE DEALER SAYS ITS NEVER HAPPENED ANYWHERE TO ANYONE BEFORE.
NHTSA ODI #10823932
82,000 miles · Jan 27, 2015
Electrical System
2011 F350 WITH 6.7L DIESEL. TRAVELING AT 60 MPH AND LIGHT COMES ON TO SLOW DOWN. I APPROACH INTERSECTION AT 4 LANE AND ENGINE SHUTS OFF IN MIDDLE OF INTERSECTION AND WILL NOT RESTART. MY MECHANIC FOUND A FAULTY EGT EXHAUST TEMPERATURE SENSOR AND I READ IN MANUAL THAT TRUCK IS SUBSEQUENTLY PROGRAMMED TO SHUT OFF BELOW 3 MPH IF…
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2011 F350 WITH 6.7L DIESEL. TRAVELING AT 60 MPH AND LIGHT COMES ON TO SLOW DOWN. I APPROACH INTERSECTION AT 4 LANE AND ENGINE SHUTS OFF IN MIDDLE OF INTERSECTION AND WILL NOT RESTART. MY MECHANIC FOUND A FAULTY EGT EXHAUST TEMPERATURE SENSOR AND I READ IN MANUAL THAT TRUCK IS SUBSEQUENTLY PROGRAMMED TO SHUT OFF BELOW 3 MPH IF OVERHEATED CONDITION EXISTS. THE AUTOMATIC SHUT OFF IS A DANGEROUS FEATURE, AS IN MY CASE STRANDED ME IN THE MIDDLE OF AN INTERSECTION. HAD THIS HAPPENED WHEN I WAS ON THE INTERSTATE IT WOULD HAVE CAUSED A COLLISION. I INFORMED FORD OF THIS INCIDENT AND THERE ONLY RESPONSE WAS TO TAKE IT TO THE DEALER. *TR
NHTSA ODI #10679121
59,000 miles · Nov 19, 2013
Electrical SystemVisibility
MY 2011 F-350 TRUCK'S HEATING SYSTEM SUDDENLY WOULD NOT SWITCH LOCATIONS. IT WAS STUCK ON DASHBOARD HEATING, AND WOULD NOT SWITCH TO THE FLOOR OR TO THE DEFROST. THE TRUCK IS 2 YEARS OLD. AT THE BEGINNING OF WINTER, DRIVING WITHOUT DEFROST IS RATHER HAZARDOUS AS IT IS DIFFICULT TO DEFROST THE WINDSHIELD. I HAD TO PAY TO GET IT F…
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MY 2011 F-350 TRUCK'S HEATING SYSTEM SUDDENLY WOULD NOT SWITCH LOCATIONS. IT WAS STUCK ON DASHBOARD HEATING, AND WOULD NOT SWITCH TO THE FLOOR OR TO THE DEFROST. THE TRUCK IS 2 YEARS OLD. AT THE BEGINNING OF WINTER, DRIVING WITHOUT DEFROST IS RATHER HAZARDOUS AS IT IS DIFFICULT TO DEFROST THE WINDSHIELD. I HAD TO PAY TO GET IT FIXED, AND IT COST ME $1862.37. I FEEL THAT ANY VEHICLE'S HEATING SYSTEM OUGHT TO OPERATE WITHOUT ISSUES FOR A DECADE OR MORE, SO IT WAS RATHER FRUSTRATING TO HEAR THAT FORD WOULD NOT COVER IT ON MY 2 YEAR OLD VEHICLE. BESIDES THE COMMON SENSE FRUSTRATION FACTOR, IT COULD BE A SAFETY CONCERN IF IT IS A COMMON OCCURRENCE IN THAT PEOPLE MAY NOT BE ABLE TO DEFROST THE WINDSHIELD, WHICH COULD RESULT IN EXCESSIVE FROST BUILDUP IN NORTHERN CLIMATES, WHICH CAN BLOCK THE DRIVER'S VISION AND RESULT IN A CRASH. *TR
NHTSA ODI #10552935
Official recalls
4Aug 13, 2014
PJ's Truck Bodies & Equipment Co., (PJ's) is recalling certain 2009-2013 Ford F-350, F-450, and F-550 Super Duty chassis modified by PJ's and equipped with certain Muncie Power Products PTO Assemblies. In the affected vehicles, oil may leak from the PTO pressure switch onto a thermal blanket covering the exhaust.
Consequence & remedy
Consequence: The leaking oil may soak into the thermal blanket covering the exhaust, which when combined with heat from exhaust, may result in an increased risk of fire.
Remedy: PJ's has notified owners and dealers will install a new pressure switch kit that moves the switch away from the exhaust system, free of charge. The recall began on August 28, 2014. Owners may contact PJ's customer service at 1-866-475-8782.
Oct 30, 2013
Ford Motor Company (Ford) is recalling certain model year 2011-2012 F-350/450/550 Ambulance Package vehicles manufactured February 22, 2010, through October 19, 2012 and equipped with a 6.7L diesel engine. Due to an exhaust sensor problem, the vehicles may experience loss of power followed by an engine stall.
Consequence & remedy
Consequence: An unexpected engine stall increases the risk of a crash. Additionally, if this were to occur when the ambulance is transporting a patient, there is an increased risk of injury to the patient.
Remedy: Ford will notify owners, and dealers will replace the exhaust gas temperature sensor, free of charge. The recall began on November 25, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S10.
Feb 24, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2011 FORD F-150, F-250, F-350, F-450, F-550, EDGE, AND LINCOLN MKX TRUCKS MANUFACTURED FROM OCTOBER 25, 2010, THROUGH NOVEMBER 20, 2010. THESE VEHICLES WERE INSPECTED USING INTEGRATED DIAGNOSTIC SYSTEM (IDS) THAT HAD A CUSTOM SOFTWARE ROUTINE TO READ THE SUSPECT BODY CONTROL MODULE (BCM) SERIAL NUMBER. BASED ON THE SERIAL NUMBER THE BCM WAS EITHER NOT AFFECTED OR REPLACED. THE CUSTOM SOFTWARE ROUTINE WAS NOT READING THE CORRECT SET OF CHARACTERS, AND WAS NOT ABLE TO IDENTIFY A BCM THAT REQUIRED REPLACEMENT AFFECTED BCMS MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH COULD RESULT IN A VEHICLE FIRE.
Remedy: DEALER WILL INSPECT THE BODY CONTROL MODULE AND IF NECESSARY REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 7, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Dec 29, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2011 F-150, F-250, F-350, F-450, F-550, EDGE AND LINCOLN MKX VEHICLES. DURING A SIX-DAY PRODUCTION PERIOD, THE SUPPLIER OF THE BODY CONTROL MODULE MANUFACTURED MODULES THAT MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH CAN RESULT IN AN UNATTENDED VEHICLE FIRE.
Remedy: DEALER WILL REPLACE THE BODY CONTROL MODULE IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 11, 2011. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1RQ14005 · Vehicle Commanded Engine Shutdown
Opened Jan 13, 2015 · Closed Mar 15, 2016
Status: closed (inferred from source dates) · Electrical System:software; Engine; Engine And Engine Cooling:engine:diesel; Engine And Engine Cooling:exhaust System; Engine And Engine Cooling:exhaust System:emission Control
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Additional source detail variants (5)
Electrical System:software
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Engine And Engine Cooling:engine:diesel
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Engine And Engine Cooling:exhaust System:emission Control
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Engine And Engine Cooling:exhaust System
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Engine
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
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