2021 Ford F-350 Sd

The contact's son owns a 2021 Ford F-350. The contact stated that while her son was driving at various speeds, the vehicle would shut off without warning. Initially, her son was forced to reset the vehicle by unhooking the battery; however, the vehicle often struggled to remain running after restart the vehicle. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 88,000. VIN tool confirms parts not available.

The contact owns a 2021 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving on the interstate at 75 MPH, the vehicle started to lose motive power. The contact veered to the right to exit the highway while the vehicle was losing power and eventually stopped. The check engine warning light was illuminated. The vehicle was towed to the dealer to be diagnosed. The dealer diagnosed the vehicle with a fuel system shutdown and high-pressure fuel pump failure. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle would not be repaired until the second quarter of 2025. The failure mileage was approximately 113,000. VIN tool confirms parts are not available.

The contact owns a 2021 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the upper fuel filter had been leaking diesel fuel. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that the failure was linked to the recall. The contact was informed that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 180,000. VIN tool confirms parts not available.

Ford knew there was an issue back in 2021 as they so filed with your agency. Yet waited. Then warranty claims continued. Now, four years later they file as a safety issue, BUT have told me twice in phone calls that I can drive the truck, despite it could shut down on it's own while driving. I tow donated RV trailers to the North Carolina disaster, now I cannot as my dealership advised I not go on long trips. Ford refuses a like loaner, or any loaner at all. This is a Ford issue, not mine nor the dealership and Ford needs to either replace all suspected parts, have a resolution now or proved no charge loaners of like kind to all owners. This approach by Ford is totally unacceptable as they in two phone calls to corporate never once said to not drive the truck and the letter I received said they are not advising we park the truck

The contact owns a 2021 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving on the highway at 55 MPH, the vehicle decelerated to 40 MPH, lost automotive power, and stalled. The contact stated that the message “Please Slow Down – Engine Protection Mode” was displayed. The contact pulled over to the side of the highway and restarted the vehicle; however, the vehicle started shaking abnormally before shutting off independently. The vehicle was towed to a local dealer to be diagnosed, and the contact was informed that the fuel pump was faulty and had caused damages to the engine. The contact was informed that the engine and the fuel pump needed to be replaced. The vehicle was not repaired. The approximate failure mileage was 108,000. VIN tool confirms parts not available.

The contact owns a 2021 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while depressing the accelerator pedal after stopping, the vehicle was slow to respond. The contact stated that there was several minutes before the vehicle responded as needed. The contact stated that the failure occurred after coming to a full stop. The contact stated there was no warning light illuminated. Additionally, the contact stated that while towing a loaded trailer, the vehicle was losing traction, and the rear end was swaying to the right and to the left. The contact had not taken the vehicle to a dealer to be diagnosed or repaired. The contact stated that during the failure there were several unknown warning lights illuminated. The contact stated that 3 months after purchasing the vehicle, the vehicle experienced brakes failure. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that all four brake pads and calipers needed to be replaced. The vehicle was repaired; however, the contact stated that the failure recurred while depressing the brake pedal, with an abnormal metal-on-metal sound coming from the brakes. The contact stated that the brakes were independently slowing the vehicle. The failure mileage was approximately 37,000. VIN tool confirms parts not available.

The contact owns a 2021 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel) however, he had had a failure of the diesel fuel pump prior to receiving the recall letter. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact was observing that the check engine warning was illuminated and that he was having engine misfires. The contact stated that he was also hearing abnormal noises from the engine compart all prior to receiving the recall letter from the manufacturer. The contact stated that the failures were reoccurring until he was no longer able to start the vehicle. The contact had the vehicle towed to a dealer who diagnosed the vehicle and determined that the high-pressure diesel fuel pump had failed. The fuel pump and the fuel system needed to be replaced. The vehicle was repaired. The failure mileage was approximately 128,000. VIN tool confirms parts not available.