Subject: Formal Customer Complaint – 2025 Ford F-150 Powertrain Malfunction / Reduced Power I am requesting that Ford Motor Company open a formal Customer Relationship Center case concerning an unresolved powertrain malfunction affecting my 2025 Ford F-150. Vehicle: 2025 Ford F-150 VIN: [XXX] Mileage: Approximately 19,215 mile…
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Subject: Formal Customer Complaint – 2025 Ford F-150 Powertrain Malfunction / Reduced Power I am requesting that Ford Motor Company open a formal Customer Relationship Center case concerning an unresolved powertrain malfunction affecting my 2025 Ford F-150. Vehicle: 2025 Ford F-150 VIN: [XXX] Mileage: Approximately 19,215 miles Servicing Dealer: Gary Yeomans Ford, Daytona Beach, Florida On XXX my Ford mobile application generated an “Action needed” vehicle health alert stating: “Powertrain Malfunction / Reduced Power.” My vehicle is also displaying an illuminated wrench warning and a “Service Engine Soon” message. The Ford application continues to show the Powertrain Malfunction / Reduced Power condition and states that service is recommended. I contacted Gary Yeomans Ford regarding the condition. I was informed that a part necessary to repair the problem is on national backorder. However, I have not been provided with the diagnostic trouble codes, exact diagnosis, failed component, Ford part number, estimated part availability, estimated repair date, or written confirmation regarding whether Ford considers the vehicle safe to continue operating while this condition remains unresolved. At this time, I have not experienced an actual loss of power, stalling, abnormal shifting, accident, or other drivability event. Nevertheless, I am concerned about continuing to operate a vehicle that Ford’s own system identifies as having a “Powertrain Malfunction / Reduced Power” condition while the repair remains unavailable. I am requesting that Ford: 1. Open a formal Customer Relationship Center case and provide me with the case number. 2. Obtain the complete diagnosis and diagnostic trouble codes from Gary Yeomans Ford. 3. Provide the name and part number of the failed component. 4. Confirm the warranty coverage for this repair. 5. Escalate the nationally backordered replacement part. 6. Provide an estimated part availability and repair date. 7. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
NHTSA ODI #11756713
Mileage unknown · May 28, 2026
Power Train
The contact owns a 2025 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V512000 (POWER TRAIN) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were available. The contact made three separate appointments with the deale…
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The contact owns a 2025 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V512000 (POWER TRAIN) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were available. The contact made three separate appointments with the dealer and each time the contact was informed that parts remained on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but had yet to receive a response. The contact had not experienced a failure.
NHTSA ODI #11740570
Mileage unknown · May 21, 2026
Fuel/propulsion SystemPower TrainVehicle Speed Control
Driving down a two lane road without any cruise control on the truck suddenly speeds up to almost 90mph with out pressing on throttle had hold brake down engine rpms were in the red shut truck off for it to finally go back to normal
NHTSA ODI #11739196
Mileage unknown · May 18, 2026
Power Train
The contact owns a 2025 Ford F-150 The contact received notification of NHTSA Campaign Number: 25V512000 (Power Train) however, the part to do the recall repair was not yet available. The dealer was contacted and then the vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The dealer confirmed that the r…
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The contact owns a 2025 Ford F-150 The contact received notification of NHTSA Campaign Number: 25V512000 (Power Train) however, the part to do the recall repair was not yet available. The dealer was contacted and then the vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The dealer confirmed that the remedy parts were not yet available. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.
NHTSA ODI #11738623
Mileage unknown · Apr 27, 2026
Electrical SystemPower Train
While traveling on vacation April 15, my 2025 F150 truck suffered a total loss of forward momentum on the highway and in city of Los Angeles —a severe safety failure. The repairing Ford dealership, diagnosed a factory-born "OPEN" in the main wiring harness (#14A005) behind the dash (DTCs P2128/P2138). To rectify this assembly-l…
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While traveling on vacation April 15, my 2025 F150 truck suffered a total loss of forward momentum on the highway and in city of Los Angeles —a severe safety failure. The repairing Ford dealership, diagnosed a factory-born "OPEN" in the main wiring harness (#14A005) behind the dash (DTCs P2128/P2138). To rectify this assembly-line defect, the dealership had to completely remove the dashboard (Instrument Panel). As an experienced truck owner, I know that an invasive repair of this magnitude on a brand-new vehicle significantly increases the risk of long-term electrical issues and permanent dashboard rattles. My confidence in this specific vehicle has been severely compromised.
NHTSA ODI #11734085
Mileage unknown · Apr 24, 2026
Power Train
The contact owns a 2025 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V512000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted, but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of t…
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The contact owns a 2025 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V512000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted, but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
NHTSA ODI #11733672
Mileage unknown · Apr 20, 2026
EnginePower TrainUnknown Or Other
My truck is a 2025 Ford F150 STX with 5,900 miles on it. This truck was purchased new at River City Ford in Lavalette, WV The component in questions seems to be involved with the turbos and more specifically the wastegate that attached to the turbos. Also, yes, it would be available for inspection. I am unsure if it is a tru…
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My truck is a 2025 Ford F150 STX with 5,900 miles on it. This truck was purchased new at River City Ford in Lavalette, WV The component in questions seems to be involved with the turbos and more specifically the wastegate that attached to the turbos. Also, yes, it would be available for inspection. I am unsure if it is a true safety concern as Ford says it is not and it is normal operation. However, with it making the rattling sound that it does I would believe that it could cause damage or that it's not normal operation. Yes, the problem has been confirmed by the dealer on 2 visits now but Ford refuses to do any type of repair as they say this is normal. It has only been inspected by Ford technicians The problem appeared over a month ago and is still happening every time I drive the vehicle.
NHTSA ODI #11732545
Mileage unknown · Apr 14, 2026
Power Train
The truck has a harsh downshifting when coming to a stop when starting out. It has happened multiple times.
NHTSA ODI #11731232
Mileage unknown · Apr 9, 2026
Power Train
The contact owns a 2025 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V512000 (Power Train); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufactu…
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The contact owns a 2025 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V512000 (Power Train); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
NHTSA ODI #11730220
Mileage unknown · Mar 25, 2026
Power Train
The contact owns a 2025 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V512000 (Power Train). The contact had been calling the local dealer to schedule an appointment since September 2025, but the contact was advised that parts were not yet available. The contact called the manufacturer and was advised…
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The contact owns a 2025 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V512000 (Power Train). The contact had been calling the local dealer to schedule an appointment since September 2025, but the contact was advised that parts were not yet available. The contact called the manufacturer and was advised that parts would be available by the end of 2026. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.
Ford Motor Company (Ford) is recalling certain 2023-2027 F-150 vehicles. The fuel tank may be improperly secured and leak fuel, or detach from the vehicle while driving.
Consequence & remedy
Consequence: A detached tank can create a road hazard, increasing the risk of a crash. In addition, a fuel leak can cause an engine stall or increase the risk of a fire.
Remedy: Dealers will inspect and replace the fuel tank straps, as necessary, free of charge. Owner notification letters are expected to be mailed September 21, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S69. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 14, 2026.
Ford Motor Company (Ford) is recalling certain 2021-2026 F-150, 2022-2026 F-250 SD, F-350 SD, F-450 SD, F-550 SD, Maverick, 2024-2026 Ranger, 2023-2026 F-600 SD, 2022-2027 Lincoln Navigator, Expedition, and 2026 E-Transit vehicles. When towing a trailer, the integrated trailer module (ITRM) may lose communication with the vehicle, possibly causing a loss of brake and turn signal lights, or a loss of brake function. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, " Lamps, Reflective Devices, and Associated Equipment."
Consequence & remedy
Consequence: Trailer lights or brakes that do not function can reduce the driver’s ability to control the trailer and decrease the trailers visibility to other road users, increasing the risk of a crash.
Remedy: The integrated trailer module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed March 25, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26C10. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning March 17, 2026.
Additional source detail variants (2)
Exterior Lighting:tail Lights
Ford Motor Company (Ford) is recalling certain 2021-2026 F-150, 2022-2026 F-250 SD, F-350 SD, F-450 SD, F-550 SD, Maverick, 2024-2026 Ranger, 2023-2026 F-600 SD, 2022-2027 Lincoln Navigator, Expedition, and 2026 E-Transit vehicles. When towing a trailer, the integrated trailer module (ITRM) may lose communication with the vehicle, possibly causing a loss of brake and turn signal lights, or a loss of brake function. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, " Lamps, Reflective Devices, and Associated Equipment."
Consequence: Trailer lights or brakes that do not function can reduce the driver’s ability to control the trailer and decrease the trailers visibility to other road users, increasing the risk of a crash.
Remedy: The integrated trailer module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed March 25, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26C10. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning March 17, 2026.
Electrical System: Integrated Trailer Brake Control
Ford Motor Company (Ford) is recalling certain 2021-2026 F-150, 2022-2026 F-250 SD, F-350 SD, F-450 SD, F-550 SD, Maverick, 2024-2026 Ranger, 2023-2026 F-600 SD, 2022-2027 Lincoln Navigator, Expedition, and 2026 E-Transit vehicles. When towing a trailer, the integrated trailer module (ITRM) may lose communication with the vehicle, possibly causing a loss of brake and turn signal lights, or a loss of brake function. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, " Lamps, Reflective Devices, and Associated Equipment."
Consequence: Trailer lights or brakes that do not function can reduce the driver’s ability to control the trailer and decrease the trailers visibility to other road users, increasing the risk of a crash.
Remedy: The integrated trailer module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed March 25, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26C10. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning March 17, 2026.
Ford Motor Company (Ford) is recalling certain 2025 Lincoln Navigator, F-150, Expedition, Bronco, and Ranger vehicles. The Electronic Brake Booster (EBB) module may malfunction while driving or when the driver is utilizing an Advanced Driver Assistance System (ADAS) feature, resulting in a loss of power brake assist.
Consequence & remedy
Consequence: An unexpected loss of power brake assist while driving can extend stopping distance and increase the risk of a crash. Additionally, a loss of power brake assist while ADAS features are engaged can result in the vehicle not braking as expected, increasing the risk of a crash.
Remedy: Dealers will replace the electronic brake booster, free of charge. Owner notification letters were mailed February 26, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SD4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on December 3, 2025.
Ford Motor Company (Ford) is recalling certain 2025-2026 F-550 SD, F-450 SD, F-350 SD, F-250 SD, and 2025 F-150 vehicles. The Instrument Panel Cluster (IPC) may fail at startup.
Consequence & remedy
Consequence: An instrument panel display that does not show critical information, such as warning lights or vehicle speed, increases the risk of a crash.
Remedy: The instrument panel cluster software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S88.
Ford Motor Company (Ford) is recalling certain 2023-2025 F-150 vehicles equipped with the Trailer Tow Max Duty package and a 9.75-inch heavy duty axle with a 3/4 float axle design. The rear axle hub bolt may fatigue and break, which can result in damage to the axle hub splines.
Consequence & remedy
Consequence: Damaged axle hub splines can result in a vehicle rollaway when in park without the parking brake applied or cause a loss of drive power. Either of these conditions can increase the risk of a crash.
Remedy: Dealers will replace the left and right rear axle shaft assemblies, free of charge. This is a phased recall. Ford owners will receive letters in multiple phases, beginning August 2025 through Winter 2025. Phase 1 will include 2023 F-150 model year vehicles. Phase 2 will include 2025 F-150 model year vehicles and Phase 3 will include 2024 F-150 model year vehicles. Interim owner notification letters informing owners of the safety risk were mailed August 22, 2025. Owner notification letters were mailed August 22, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S82. This recall expands previous NHTSA recall number 23V896.
Ford Motor Company (Ford) is recalling certain 2025 Lincoln Navigator, F-150, Expedition, Bronco, and Ranger vehicles. The Electronic Brake Booster (EBB) module may malfunction while driving or when the driver is utilizing an Advanced Driver Assistance System (ADAS) feature, resulting in a loss of power brake assist.
Consequence & remedy
Consequence: An unexpected loss of power brake assist while driving can extend stopping distance and increase the risk of a crash. Additionally, a loss of power brake assist while ADAS features are engaged can result in the vehicle not braking as expected, increasing the risk of a crash.
Remedy: The EBB module software will be updated over-the-air (OTA) or by a dealer, free of charge. Owner notification letters were mailed on August 22, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S77.
Ford Motor Company (Ford) is recalling certain 2025 Transit, F-150, and Explorer vehicles. The connecting rod and rod bearing components may have manufacturing defects that can lead to engine damage and engine failure.
Consequence & remedy
Consequence: A damaged engine can result in engine failure and a stall, increasing the risk of a crash.
Remedy: Dealers will inspect the connecting rods and replace the engine long block assembly as necessary, free of charge. Owner notification letters were mailed August 15, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S55.
Ford Motor Company (Ford) is recalling certain 2025 F-150 trucks. Contact with the engine coolant hose may chafe the engine wire harness or cause a pull out of the Powertrain Control Module (PCM) connector pins, causing the engine to stall.
Consequence & remedy
Consequence: An engine stall increases the risk of a crash.
Remedy: Dealers will inspect, replace the engine wire harness as necessary, and relocate the engine coolant hose, free of charge. Owner notification letters were mailed September 12, 2025. The parts are anticipated to be available the third quarter of 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S63.
Additional source detail variants (2)
Engine And Engine Cooling:cooling System:hoses/lines/piping/fittings
Ford Motor Company (Ford) is recalling certain 2025 F-150 trucks. Contact with the engine coolant hose may chafe the engine wire harness or cause a pull out of the Powertrain Control Module (PCM) connector pins, causing the engine to stall.
Consequence: An engine stall increases the risk of a crash.
Remedy: Dealers will inspect, replace the engine wire harness as necessary, and relocate the engine coolant hose, free of charge. Owner notification letters were mailed September 12, 2025. The parts are anticipated to be available the third quarter of 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S63.
Electrical System:wiring
Ford Motor Company (Ford) is recalling certain 2025 F-150 trucks. Contact with the engine coolant hose may chafe the engine wire harness or cause a pull out of the Powertrain Control Module (PCM) connector pins, causing the engine to stall.
Consequence: An engine stall increases the risk of a crash.
Remedy: Dealers will inspect, replace the engine wire harness as necessary, and relocate the engine coolant hose, free of charge. Owner notification letters were mailed September 12, 2025. The parts are anticipated to be available the third quarter of 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S63.
Ford Motor Company (Ford) is recalling certain 2025 F-150 vehicles. The lower intermediate shaft fasteners may be improperly attached to the steering gear, allowing the shaft to come loose or detach.
Consequence & remedy
Consequence: A lower intermediate shaft that detaches can result in a loss of steering control, increasing the risk of a crash.
Remedy: Dealers will inspect and replace the lower intermediate shaft fasteners as necessary, free of charge. Owner notification letters were mailed May 30, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S46.
Ford Motor Company (Ford) is recalling certain 2025 F-150 vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Consequence & remedy
Consequence: A missing air bag warning label will not warn occupants about the risks of air bag deployment, increasing the risk of injury in a crash.
Remedy: Ford will mail owners the warning labels, free of charge. Owner notification letters were mailed May 7, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25C12.
Ford Motor Company (Ford) is recalling certain 2024-2025 F-150, Expedition, and 2024 Lincoln Navigator vehicles equipped with 3.5L GTDI engines. The engine may have a misaligned engine cup plug, which can result in a rapid oil leak.
Consequence & remedy
Consequence: A rapid oil leak can result in an engine stall, increasing the risk of a crash. In addition, an oil leak in the presence of an ignition source such as hot engine or exhaust components, can increase the risk of a fire.
Remedy: Dealers will inspect the engine cup plug alignment, and replace the plug if necessary, free of charge. Owner notification letters were mailed May 22, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S30.
Ford Motor Company (Ford) is recalling certain 2024-2025 F-150, Bronco, 2024 Ranger, 2025 Mustang, Explorer, and Aviator vehicles. The transmission valve body may have been machined incorrectly, which can cause reverse gear failure, or unexpected forward movement in reverse or neutral gear.
Consequence & remedy
Consequence: Unexpected vehicle movement increases the risk of a crash.
Remedy: Dealers will replace the transmission main control valve body, free of charge. Owner notification letters were mailed April 11, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S19.
Ford Motor Company (Ford) is recalling certain 2024-2025 F-150, 2024 Expedition and 2024 Lincoln Navigator vehicles equipped with a 3.5L GTDI engine. The engines may have a misaligned engine cup plug, which can result in a rapid oil leak.
Consequence & remedy
Consequence: A rapid oil leak can result in an engine stall, increasing the risk of a crash. In addition, an oil leak in the presence of an ignition source such as hot engine or exhaust components, can increase the risk of a fire.
Remedy: Dealers will inspect the engine cup plug alignment, and replace the plug if necessary, free of charge. Owner notification letters were mailed on May 23, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S70.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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