2020 Ford F-150

Time Line for the problem: 10/14/2024 Oil Change completed by Joe Myers Ford @69,392 miles [XXX] Check engine light comes on; solid; not blinking;01/20/25 Immediately took vehicle to Joe Myer, within one mile;01/20/25 Requested service advisor, Brandon P to check vehicle; was told it would be 5 days before anyone was available to look at the vehicle 01/20/25 Immediately took vehicle to Cliff Auto Repair, approx 3 miles. They checked the oil level and found no oil on the dip stick. They emptied the oil and found only 3 quarts was in the crankcase; approximately 5.5 quarts low. They completed the oil change an topped off the oil Per the technician, the oil was not burnt. Per comment on receipt "it appears oil was not filled to correct level on last oil change 01/22/25 Took vehicle back to Joe Myers to be checked for excessive oil consumption 01/22/25 Received estimate for repair service 01/23/25 Picked up vehicle Repairs completed: (1) oil change (2) Reprogramming PCM (3) Replaced dipstick; was told to return after 3000 miles to be checked again 03/20/25 Brought vehicle to Joe Myers at 3000 miles; was told after inspection that entire engine replacement was necessary at a cost of $11,007.10; Service Advisor, Kevin Ryan said Joe Myers was not responsible for the damage 04/10/25 I was referred to Service Manager, Phillip Martinez. He referred me to the Ford Motor Company to ask for good will. He gave me the number to call and said that was all he could do 04/11/25 Mr. Martinez told me he would check with Ford good will himself on my behalf 04/16/25 Ford agree to pay $5000 total 05/01/25 I received the vehicle back from Joe Myers with the engine replaced; paid $5,369.19. The vehicle has been "inspected" by Joe Myers at minimum 10 times since purchase. Why was the Technical Service Bulletin from Ford (TSB)19-2365) completely ignored thru all 10 inspections? I also suspect that Joe Myers technicians did not fill it with oil. I should be reimbursed for either reason INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORM

The 10-speed transmission downshifted from 10th gear to 1st gear, and then back into 10th again. This sequence happened 3 times in a row, with the 3rd causing a service light to be displayed. This occurred while on the highway with cruise control set at 75mph. The truck is available for inspection upon request. This transmission malfunction caused an abrupt and rapid deceleration, as well as, a loud clunk and temporary lockup of the rear end. The deceleration and loss of power had the potential to cause an accident with cars around me, or a loss of control from the rear end. There are an overwhelming amount of reports of this same issue online, as well as, numerous at the dealership. My truck has been to the dealership and they are claiming it is due to overfilling of transmission fluid during my recent transmission rebuild.

The contact owns a 2020 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the engine, followed by a rough idle. There was no warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the cam phasers had failed and needed to be replaced. The vehicle was not repaired. The contact related to the failure to Ford Campaign Number: 21B10. No further information was available. The failure mileage was approximately 100,800.

The contact owns a 2020 Ford F-150. The contact stated upon attempting to replace a flat tire with the spare tire, the contact noticed that there was a hole in the spare tire. The contact determined that the mufflers had burned the spare tire due to the spare tire location in the vehicle. The dealer and the manufacturer were notified of the failure, but no assistance was provided. The manufacturer informed the contact that the VIN was not included in a related recall. The vehicle was not diagnosed or repaired. The vehicle remained in a parking lot. The tire had not been replaced. The failure mileage was approximately 65,000.

The passenger side front brake overheated while driving at highway speed. We stopped the truck after smelling the burning odor. The rotor was blue and radiating heat. The driver's side appears normal. Inspection revealed the lower caliper piston was stuck. The piston boot was removed and significant corrosion was found. Truck has 60,000 miles. We are the original owners.

The contact owns a 2020 Ford F-150. The contact stated while driving approximately 10 MPH, the vehicle jerked abnormally before downshifting with the accelerator pedal depressed. The contact stated that there was an abnormal sound coming from the transmission while shifting into gear. The contact stated that the messages "Power train Fault”, “AWD Malfunction" and "Schedule Service" were displayed on the instrument panel. The vehicle was towed to a local dealer where it was diagnosed with a transmission failure. The contact was informed that the transmission needed to be replaced. The contact stated that prior to the failure; the vehicle was taken to the same local dealer where a transmission oil flush was performed; however, the failure occurred. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 24V444000 (Power Train); however, the VIN, nor the model year was included. The manufacturer was made aware of the failure. The failure mileage was approximately 82,000.

The contact owns a 2020 Ford F-150. The contact stated when the vehicle was shifted into reverse(R), the back over prevention camera failed to operate as needed. The contact stated that occasionally the image was frozen, or the screen was blue. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 20V575000 (Visibility, Back Over Prevention); however, the VIN was not included in the recall. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 200,000.

The contact owns a 2020 Ford F-150. The contact stated that while operating the vehicle, the message "Parking Brake On" remained activated. The vehicle was towed to the local dealer who was unable to duplicate the failure. The vehicle was not repaired. Additionally, while operating the vehicle, the message that the rear driver’s side door was ajar was displayed. The vehicle was taken to the local dealer who replaced the instrument cluster, but the failure persisted. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 76,620.

The contact owns a 2020 Ford F-150. The contact stated that while driving with the cruise set at approximately 65-70 MPH and passing in the left lane, the accelerator pedal was depressed and there was an abnormal clunking sound while downshifting. The contact pulled over and restarted the vehicle. The contact stated that the “WRENCH” symbol was displayed. The vehicle was taken to an independent mechanic who retrieved DTC: P07F7 - Indicating a failure with the 10th gear in the transmission. The vehicle was taken to the local dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was contacted and confirmed there was no warranty coverage on the vehicle. No assistance was provided. The failure mileage was approximately 65,000.

I have a 2020 F150 with just over 58,000 miles. I work from home, and do not tow. While driving up a four lane highway to Boone, NC, my vehicle's transmission appeared to get 'confused' and threw a fault. I took my truck into a dealership to have the issue resolved, and was told that I needed an entirely new transmission because the CDF drum was failing to the tune of almost $10,000. I have brought the issue of hard shifting, and the transmission slipping up to Crossroads Ford of Kernersville previously, but they have refused to look at it because of it was not throwing a code. I called Ford, and they stated that the vehicle would have to encounter a total failure with the transmission before they would look at it. They referred to me driving on a four lane highway to a higher elevation as extreme driving conditions. [XXX] was built in 1930, which is they road they referred to as 'extreme'. From there, the manufacturer told me that they would cover 40% of the repair. To me, this indicates a known issue with the vehicle's transmission and CDF drum and requires a recall to be issued by Ford Motor Company. This is a known issue amongst many F150 owners, and a simple google search will show that many drivers have experienced this. This has been addressed by TSB 22-2428, but Ford should be responsible for manufacturing a defective product. I do not tow, do off-road activities, and I work from home. There is no scenario where my actions should cause this type of failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)