2024 Ford F-150 Hybrid

A Powertrain Malfunction/Reduced Power light showed up on my 2024 Ford F150 4x4 (9700 miles) [XXX] and again [XXX] and several other times including today. I immediately took it to Ford of Columbia in Columbia TN, and the diagnoses that there was an issue with the Gear Shift Lever Module (Part #RL3Z7210AD) and it was ordered. I did a follow-up with Ford of Columbia Sept on Sept 16, 2025 and said the part was still on backorder and may arrive by the end of the Sept. The code clears itself after setting for a short time, but when idling or driving at low, medium or high speed, the light on the dash (shape of a Wrench) comes on. I have not yet lost power as this Issue occurs, but the Dealer, both Ford of Columbia (TN) and Reiselman Ford in Dickson (TN) said not to drive it long distances as the Truck could lose power causing an accident or stranding us on the road. Evidently, both dealerships have indicated that Ford Manufacturing or the Gear Shift Lever module are trying to come up with a remedy, but so far, the part is still on backorder and no one seems to know when it will arrive. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The vehicle based in this report is a 2024 Ford F-150 Platinum with a Power Boost drivetrain, which is a hybrid system. I purchased this vehicle new in December of 2024 from Dewey Ford in Ankeny, IA and it has accumulated approximately 6,000 miles on the vehicle. I have been expeiriencing probems starting at around 900 miles on the vehicle. The issue is that the vehicle experiences a significant surge just before stopping. This occurs when the vehicle is operating on electric drive and before coming to a stop, the gasoline engine will engage at a high RPM. The result is that it creates a surge or bump in the vehicle drivetrain and without your foot securely on the brake it would push you into an instersection, potentially impacting other vehicles. The issue is intermittent and varies in severity which is also a concern as you never know when it will occur. On three three seperate occasions I took the vehicle to the selling dealer and I keep being told this is normal operation. After the third attempt, I insisted the Service Manager of the delaership ride with me to experience the issue. After he experienced the surge/bump, he agreed to get Ford engineering involved. After two weeks I was told by the dealer again that this is normal operation for the vehicle. Not satisfied I contacted Ford's Customer Care Center (CASE #[XXX]) requesting A buy back of the vehicle under my state's Lemon Law regulations. As a result they sent a field service engineer to the dealer and checked out the vehicle and again was told this is normal operation. I don't allow anyone else to drive the vehicle over concerns that the surge/bump may create a situation where the driver would panic when experiencing the surge/bump when stopping. At this point the issue is a safety concern and I am concerned it could lead to an accident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2024 Ford F-150. The contact stated that while the vehicle was parked and occupied, while attempting to shift from reverse to drive, the gear shifter remained stuck in drive or reverse. The contact stated that while researching online, the contact learned to disconnect the battery and allowed the vehicle to cool down, reconnect the battery, and once the battery was reconnected, the transmission independently shifted into park. The contact stated that while his son was at a complete stop, the vehicle was turned off and restarted and operated as intended. The contact’s son returned to the residence and turned off the vehicle without shifting into park(P), and the transmission independently locked while the gear shifter was in drive. The vehicle was not taken to the dealer or independent mechanic to be diagnosed. However, the dealer informed the contact that the issue was normal and offered no assistance. The vehicle was not repaired. The manufacturer was not notified on the failure. The approximate failure mileage was 17,510.

Involved in total loss of truck and trailer April 11. 2025 by possible rear axle bolts breaking while hauling a trailer causing loss of control, violent trailer sway, difficulty braking and steering resulting in a wreck. We were towing our RV trailer when the wreck happened. We were lucky to be able to walk away because the trailer ended up on its right side and the truck on its roof. If this happens to other drivers injuries or fatalities are possible. Ford issued a safety recall August 2025. We were not aware of the possibility of the axle bolts breaking until the safety recall letter was received August 25, 2025. When the wreck accrued there were no prior symptoms of a problem. A walk around inspection was done minutes before the wreck.

Front panel of the sunroof randomly shattered after closing the door to enter. The truck was in park. Ford says it must’ve been a rock or damage to it since glass doesn’t randomly shatter but there wasn’t any. Truck is less than a year old and 10,000 miles. Truck is currently at the dealership while I figure out options/warranties. Dealer initially said warranty only covers defects, not glass. Coincidentally, there was a recall notice for area near sunroof but Ford/Dealer say it has no correlation.

The contact owns a 2024 Ford F-150. The contact stated that while driving at various speeds, the blind spot detector alert system stopped functioning on the driver's and passenger’s side. The contact stated that the vehicle was taken to a dealer who advised that there was water inside the rear driver's side taillight through a hairline fracture and was causing the short circuit of the feature. The contact stated that there were two cracks, and one crack was showing on the surface of the taillight assembly, and the other crack was forming on the inside of the assembly. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 18,000.

I am submitting a formal safety complaint regarding a known but unresolved software defect affecting the oil life monitoring system in the 2024 Ford F-150 (non-Lightning models). Ford has internally acknowledged the issue in Technical Service Bulletin (TSB) 25-2331, dated July 18, 2025, but has not issued a recall or public notification to affected owners. Summary of the Defect: The vehicle's instrument panel cluster (IPC) reduces the reported oil life to 0% in less than 1,000 miles, even under normal driving conditions. Ford attributes this to flawed software logic in the IPC module. The oil life monitor is a critical engine maintenance indicator relied upon by vehicle owners to prevent premature wear or catastrophic engine failure. Faulty or misleading oil diagnostics can result in: Drivers disregarding future oil life warnings, assuming they are incorrect Operators running engines with degraded oil beyond safe limits Loss of trust in onboard diagnostics, affecting broader vehicle safety behavior Avoidable mechanical damage, particularly for owners following the vehicle’s built-in guidance Ford’s TSB instructs dealers to reprogram several modules, including the IPC, APIM, BCM, GWM, and TCU, but only if a customer complains. There is no recall, no public campaign, and no direct owner communication. This leaves potentially thousands of vehicles on the road with faulty maintenance guidance—and owners unaware of it. Why This Warrants Recall Action: This is not a cosmetic or comfort issue. It is a misrepresentation of core engine health diagnostics that, if followed blindly (as owners are instructed to), could cause premature engine wear or failure. The behavior directly undermines the purpose of onboard diagnostics and scheduled maintenance. I urge the NHTSA to investigate TSB 25-2331 and consider elevating this matter to a formal safety recall, or at minimum, compel Ford to issue a customer service campaign notifying all potentially affected owners.

The contact owns a 2024 Ford F-150. The contact stated that while driving at an undisclosed speed, the oil change warning light illuminated. The service warning light was reset but the issue became a regular occurrence. The vehicle was taken to the dealer, and the contact was informed that the service light needed to be reset each time the light became illuminated. The vehicle was not repaired. The manufacturer was notified of the issue, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 10,000.

Only while towing trailers (ours were under 3500 lbs) the vehicle stutters and shakes that replicates transmission shifting or brakes surging on and off. Tried towing another trailer and it reacted the same way. Neither trailer have electrical brakes and were both connected to a four flat wiring. Most vibrations were above 45mph.