2024 Ford F-150 Hybrid

Following an over-the-air (OTA) software update installed to my vehicle on Wednesday, all digital controls on the steering column/steering wheel console became completely non-functional by Thursday morning. Specifically affected systems include: Turn signal / blinker controls Windshield wiper controls and washer fluid activation Steering wheel-mounted media, phone, and instrument cluster dash navigation buttons A subsequent OTA update installed today did not resolve the issue. The inability to signal lane changes or turns and the complete loss of wiper and windshield cleaning controls create an immediate safety hazard, severely degrading vehicle visibility and signaling capabilities in active traffic. There were no prior warning indicators or messages preceding this failure. The vehicle was brought to an authorized dealership to schedule diagnosis and repair, but their earliest service opening is September 30th. While booking the appointment, the service advisor noted that other vehicles have recently experienced component and module failures following recent OTA software updates (specifically citing a customer whose vehicle cameras completely failed after an update). The vehicle remains available for inspection upon request.

Front panel of the sunroof randomly shattered after closing the door to enter. The truck was in park. Ford says it must’ve been a rock or damage to it since glass doesn’t randomly shatter but there wasn’t any. Truck is less than a year old and 10,000 miles. Truck is currently at the dealership while I figure out options/warranties. Dealer initially said warranty only covers defects, not glass. Coincidentally, there was a recall notice for area near sunroof but Ford/Dealer say it has no correlation.