While driving on a controlled-access highway, BlueCruise Hands-Free was active. The Adaptive Cruise Control was set to 65 MPH and the vehicle’s recognized speed limit was 65 MPH. My foot was not on the accelerator. The vehicle unexpectedly accelerated beyond the 65 MPH set speed. The vehicle continued accelerating on its own an…
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While driving on a controlled-access highway, BlueCruise Hands-Free was active. The Adaptive Cruise Control was set to 65 MPH and the vehicle’s recognized speed limit was 65 MPH. My foot was not on the accelerator. The vehicle unexpectedly accelerated beyond the 65 MPH set speed. The vehicle continued accelerating on its own and subsequently reached approximately 82 MPH. At approximately 82 MPH, the instrument cluster showed the cruise setting at approximately 85 MPH while the detected speed limit remained 65 MPH. I did not intentionally increase the cruise set speed to 85 MPH. The vehicle was operating in Hands-Free BlueCruise during the event. The system subsequently displayed “Keep hands on steering wheel.” I have the video documenting the instrument-cluster displays during the event. This created a serious safety hazard because the vehicle accelerated approximately 17 MPH above the posted/detected 65 MPH speed limit without intentional accelerator input or intentional increase of the cruise setting. This situation happened at least 3 more times before I completely disengaged the hand free feature due to safety concerns.
NHTSA ODI #11763865
Mileage unknown · Jul 1, 2026
Electrical SystemForward Collision AvoidanceVehicle Speed Control
See attached document for complaint.
NHTSA ODI #11747742
Mileage unknown · Jun 29, 2025
Forward Collision Avoidance
The vehicle lost both cruise control functions (adaptive and normal) during the drive and will only reset to normal cruise control after shutting off vehicle and restarting it. Then it will only work on normal cruise control temporarily.
NHTSA ODI #11670076
Mileage unknown · Jun 22, 2025
Forward Collision AvoidanceLane DepartureCrash
On [XXX], at approximately [XX], a deer unexpectedly ran out from the side of the road and struck the side of my vehicle. The deer ran out from a tree line that backs up to a neighborhood adjacent to [XXX] The deer was to the left, and the A-Pillar blocked the view of the deer, which was traveling at relatively the same speed a…
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On [XXX], at approximately [XX], a deer unexpectedly ran out from the side of the road and struck the side of my vehicle. The deer ran out from a tree line that backs up to a neighborhood adjacent to [XXX] The deer was to the left, and the A-Pillar blocked the view of the deer, which was traveling at relatively the same speed as the truck, which kept the deer in the blind spot until impact. Despite the impact, the crash avoidance system did not detect the animal, did not initiate braking, and did not provide any audible or visual alerts that an accident had occurred. The truck continued moving forward until I manually applied the brakes. The deer was relatively similar in size to a teenager, and all though the vehicle is not designed to detect animals, it is still concerning it did not even register the deer, did not do any evasive steering, did not apply brakes when the accident occurred, and did not even notify me of the accident before, during, or post crash event. With the advertised safety features on the truck, I worry that if this had been person, the truck would not have registered the person either. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI #11668437
Mileage unknown · Mar 25, 2025
Forward Collision AvoidanceLane Departure
The weather was heavy rain. The road was a two lane rural roadway with a 35mph speed limit. There were no other vehicles present and there were no obstructions in the roadway. As I slowed approaching a stop sign, the collision warning system activated. Traction control activated. The vehicle began braking. The transmission put i…
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The weather was heavy rain. The road was a two lane rural roadway with a 35mph speed limit. There were no other vehicles present and there were no obstructions in the roadway. As I slowed approaching a stop sign, the collision warning system activated. Traction control activated. The vehicle began braking. The transmission put itself in Park at ~15 mph. When the vehicle stopped moving it turned itself off. The vehicle came to a stop in the lane it was traveling in at the time it began to malfunction. The vehicle transmission would not come out of park. When I attempted to restart the vehicle it activated the horn until it was turned off again. Safety issue was the vehicle sudden stop and coming to rest in the travelled portion of the roadway. The vehicle was towed to Battlefield Ford in Culpeper VA on the date of the incident ([XXX]) and it was returned to me on [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI #11650641
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