2019 Ford Explorer

Vehicle shutters during acceleration due to torque converter failure. Vehicle shutters while traveling due to torque converter failure. Vehicle jerks when transmission is shifting due to torque converter failure. The vehicle was brought to the Ford dealer without the check engine light or mechanical light on. The Ford dealer was able to verify the above listed issues and deemed the torque converter failed. The ford dealer quoted me $4,000.00 for repairs. The torque converter failures in these vehicles is a common issue that Ford has failed to fix that can cause accidents and harm to persons involved due to bad design of the torque converter and transmission.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

It has been more than a year later, Ford has not resolved the issue with the exterior A-Pillar. The response at the dealership has been, A) we do not have the parts or B) If you pay for them out of pocket, we can fix the issue. Which tells me they can fix the issue but chose to not do so because they are banking on owners paying for this recall. What recourse do I have?

The contact owns a 2019 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the driver’s side of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer where it was diagnosed that the A-pillar trim retention clips failed and needed to be replaced. The vehicle was not repaired. The contact was informed that the remedy was not available for the failure of the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 59,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 98,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side and passenger's side windshield exterior A-pillar trims had detached and were making an abnormal sound while driving. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 39,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford Explorer. The contact stated on several occasions while the vehicle was parked or while driving at various speeds, the side mirrors failed to tilt left or right but tilted up and down. The contact manually moved the mirrors for proper visibility. The vehicle was taken to a dealer where it was determined that the switch on the driver’s door was inoperable and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 43,000.

The contact owns a 2019 Ford Explorer. The contact stated while driving approximately 65 MPH, the passenger’s side B-pillar trims blew off the vehicle by the slip stream. The contact stated that the vehicle was taken to a local dealer who replaced the trim. The contact stated that the trim on the driver's side B-pillar was now loosened. The contact called the dealer and was informed that the B-pillar trim was not included in NHTSA Campaign Number: 24V031000 (Structure); and would be an out-of-pocket expense for the repair. The contact was concerned that the B-pillar trims should also be recalled due to the failure. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 76,000.