2019 Ford Explorer

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed, the passenger's side A-Pillar trim detached. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V031000 (Structure), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 71,000.

The transmission was violently jerking when accelerating to get on the interstate. Our Explorer is available for inspection upon request. It was dangerous in that we couldn't have a consistent speed when joining oncoming traffic on the road. The local Ford dealer did confirm the transmission needed replacement. Ford did an inspection on the original transmission and confirmed it was damaged. It was a sudden failure of the transmission and it included a wrench light on the dashboard. We had a rebuilt transmission installed by the local Ford dealer which cost us over $9,400. This is known issue by Ford, especially for the Explorers, but they are not standing behind their powertrains. I contacted Corporate Ford to see about any goodwill, but they were not interested in providing any assistance.

The contact owns a 2019 Ford Explorer. The contact stated that after shifting to the drive position the vehicle would shake and vibrate. The failure continued while driving at various speeds. The vehicle was taken to the local dealer who replaced the torque convert and reprogrammed the PCM but approximately one year later the failure reoccurred. The vehicle was taken back to the dealer who diagnosed that the torque converter needed to be replaced a second time. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 83,000.

The contact owns a 2019 Ford Explorer. The contact stated that the windshield cowl panel had partially separated from the vehicle. Additionally, the contact stated that the failure had caused the vehicle to make abnormally loud air pressure sounds while driving. The vehicle was taken to the dealer, where it was determined that the windshield cowl panel needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 54,271.

The contact owns a 2019 Ford Explorer. The contact stated while driving 45 MPH, while depressing the accelerator pedal the vehicle failed to respond as needed. No warning lights were illuminated. The contact stated that the vehicle was shielded by a bystander so that the contact would not be rear-ended. The vehicle was towed back to the residence. The vehicle was taken not to the dealer to be diagnosed. The contact stated that cylinder #2 had been replaced three times and the spark plugs were replaced; however, the vehicle was not fixed. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 99,000.

The contact owns a 2019 Ford Explorer. The contact stated that while accelerating, the engine made a winding noise and hesitated before accelerating. The contact noticed white smoke coming from the rear end of the vehicle. The smoke was coming out of the exhaust pipe. The vehicle was taken to an independent mechanic who diagnosed that the right and left superchargers had failed, causing oil to get into the exhaust, causing the smoke. The vehicle had not been repaired. The mechanic referred the contact to the dealer for assistance. The contact became aware of NHTSA Campaign Number: 24V635000 (Engine and Engine Cooling). The dealer was contacted, and an appointment was scheduled. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 56,000.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.