NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
497 reports118,000 miles · Sep 27, 2011
Air BagsCrashInjury
TL* THE CONTACT OWNED A 2005 FORD EXPLORER. THE CONTACT STATED THE DRIVER WAS DRIVING APPROXIMATELY 55 MPH, WHEN SHE CRASHED INTO A TRUCK AND THE AIR BAGS DID NOT DEPLOY. THE DRIVER WAS TAKEN TO THE HOSPITAL, BY AMBULANCE FOR SERIOUS INJURIES. THE VEHICLE WAS DESTROYED AND TOWED TO A TOWING YARD. THE FAILURE WAS NOT DIAGNOSED. T…
Read full complaint
TL* THE CONTACT OWNED A 2005 FORD EXPLORER. THE CONTACT STATED THE DRIVER WAS DRIVING APPROXIMATELY 55 MPH, WHEN SHE CRASHED INTO A TRUCK AND THE AIR BAGS DID NOT DEPLOY. THE DRIVER WAS TAKEN TO THE HOSPITAL, BY AMBULANCE FOR SERIOUS INJURIES. THE VEHICLE WAS DESTROYED AND TOWED TO A TOWING YARD. THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS 118,000. THE VIN WAS UNAVAILABLE.
NHTSA ODI #10427549
71,000 miles · Sep 26, 2011
Unknown Or Other
THE CAR STALLS WHILE DRIVING AT VARIOUS SPEEDS FROM 25 MPH TO 55 MPH WITHOUT WARNING. THE LOSS OF POWER BRAKES AND STEERING AT THESE HIGHER SPEEDS IS EXTREMELY DANGEROUS ESPECIALLY IN CLOSE TRAFFIC. AFTER COASTING TO A STOP THE CAR RESTARTS EASILY. THIS STALLING OCCURS WITH THE CRUISE CONTROL ON AND OFF AND DOES NOT APPEAR TO B…
Read full complaint
THE CAR STALLS WHILE DRIVING AT VARIOUS SPEEDS FROM 25 MPH TO 55 MPH WITHOUT WARNING. THE LOSS OF POWER BRAKES AND STEERING AT THESE HIGHER SPEEDS IS EXTREMELY DANGEROUS ESPECIALLY IN CLOSE TRAFFIC. AFTER COASTING TO A STOP THE CAR RESTARTS EASILY. THIS STALLING OCCURS WITH THE CRUISE CONTROL ON AND OFF AND DOES NOT APPEAR TO BE A FACTOR. WEATHER IN ALL CASES WAS DRY AND WARM. THE STALLING HAS OCCURRED SEVERAL TIMES ,WEEKS AND MONTHS APART. TWO FORD DEALERS HAVE LOOKED AT THE CAR BUT CANNOT FIND A COMPUTER CODE PROBLEM, THEY ALSO HAVEN'T BEEN ABLE TO RECREATE THE PROBLEM THUS THEY SAY THEY CANNOT FIX THE PROBLEM. A WEB SEARCH DIVULGES THAT OTHERS HAVE REPORTED THIS SIMILAR PROBLEM TO FORD FOR THE 2002,2004 AND 2005 EXPLORER. PLEASE LOOK INTO THIS BEFORE SOMEONE GETS INJURED OR KILLED! *TR
NHTSA ODI #10427509
52,367 miles · Sep 21, 2011
Service Brakes, Hydraulic
PARKING BRAKE SHOES BROKEN. ADVISED DURING REGULAR SERVICE THAT SHOES WERE BROKEN DURING EARLIER SERVICE AND WAS ADVISED TO WAIT UNTIL REAR BRAKES REQUIRED SERVICE SINCE PARKING BRAKE IS RARELY USED. DURING SERVICE ON 9/21/2011 REQUEST REPAIR OF PARKING BRAKE IN WHICH THE SHOES WERE REPLACED AT COST OF $424.19. INQUIRED AS TO CA…
Read full complaint
PARKING BRAKE SHOES BROKEN. ADVISED DURING REGULAR SERVICE THAT SHOES WERE BROKEN DURING EARLIER SERVICE AND WAS ADVISED TO WAIT UNTIL REAR BRAKES REQUIRED SERVICE SINCE PARKING BRAKE IS RARELY USED. DURING SERVICE ON 9/21/2011 REQUEST REPAIR OF PARKING BRAKE IN WHICH THE SHOES WERE REPLACED AT COST OF $424.19. INQUIRED AS TO CAUSE SINCE PARKING BRAKE IS RARELY USED AND WAS TOLD THAT COULD BE THE REASON. OVERHEARD ANOTHER SERVICE REP STATE THAT, QUOTE, "EXPLORER'S ARE NOTORIOUS FOR THAT". CURRENTLY CONTACTING FORD NATIONAL CUSTOMER RELATIONS TO INQUIRE ABOUT POSSIBLE PARTIAL REIMBURSEMENT SINCE PROBLEM APPEARS TO BE WIDE SPREAD. *TR
NHTSA ODI #10426652
60,000 miles · Sep 9, 2011
Power Train
REAR DIFFERENTIAL WHINE IS VERY BAD/LOUD ! THIS IS A KNOWN ISSUE BY FORD MOTOR COMPANY. THIS IS A VERY BAD DEFECT. *TR
NHTSA ODI #10424515
99,992 miles · Sep 8, 2011
Structure
TL* THE CONTACT OWNS A 2005 FORD EXPLORER. THE CONTACT STATED THE REAR LIFTGATE WAS CRACKED UNDERNEATH THE WINDOW AND EXTENDED TO THE BOTTOM OF THE GATE ON THE LEFT SIDE OF THE EMBLEM. THE CRACK HAD BECOME PROGRESSIVELY WORSE OVER TIME. THE DEALER INFORMED THE CONTACT THAT THE FAILURE WAS A DESIGN FLAW AND IF IT WAS REPAIRED, IT…
Read full complaint
TL* THE CONTACT OWNS A 2005 FORD EXPLORER. THE CONTACT STATED THE REAR LIFTGATE WAS CRACKED UNDERNEATH THE WINDOW AND EXTENDED TO THE BOTTOM OF THE GATE ON THE LEFT SIDE OF THE EMBLEM. THE CRACK HAD BECOME PROGRESSIVELY WORSE OVER TIME. THE DEALER INFORMED THE CONTACT THAT THE FAILURE WAS A DESIGN FLAW AND IF IT WAS REPAIRED, IT WOULD PROBABLY CRACK AGAIN. THE CURRENT MILEAGE WAS 99,992.
NHTSA ODI #10424309
105,000 miles · Sep 7, 2011
Engine And Engine Cooling
I WAS DRIVING HOME AND THE CAR DIED. AAA TOWED THE CAR TO MY REPAIR SHOP. MY MECHANIC SAID THAT THE TIMING CHAIN OR CHAINS (THERE ARE 5 AND THE ENGINE HAS TO COME OUT TO REPLACE THE REAR CHAIN) BROKE AND THE PISTONS HIT AND BENT THE VALVES. (ENGINE SHOT). I RELIGIOUSLY CHANGE THE OIL WITH SYNTHETIC EVERY 3-4000 MILES. THIS IS A…
Read full complaint
I WAS DRIVING HOME AND THE CAR DIED. AAA TOWED THE CAR TO MY REPAIR SHOP. MY MECHANIC SAID THAT THE TIMING CHAIN OR CHAINS (THERE ARE 5 AND THE ENGINE HAS TO COME OUT TO REPLACE THE REAR CHAIN) BROKE AND THE PISTONS HIT AND BENT THE VALVES. (ENGINE SHOT). I RELIGIOUSLY CHANGE THE OIL WITH SYNTHETIC EVERY 3-4000 MILES. THIS IS A DEFECT THAT FORD IS HIDING- THERE ARE COMPLAINTS GALORE ON THE INTERNET. I SPOKE TO [XXX] AT FORD CONSUMER IN MAHWAH, NJ AND GOT NOWHERE. PLEASE HELP, I CANNOT AFFORD A NEW ENGINE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B). *TR
NHTSA ODI #10424132
25,000 miles · Sep 5, 2011
Structure
FRONT ALUMINUM HOOD BEGAN PAINT BLISTERING AT ABOUT 2 YEARS OF OWNERSHIP. TOOK BACK TO THE DEALER FOR REPAIR. TWO YEARS LATER, PAINT BLISTERS RETURN. TSB 6-25-15 ISSUED WITH PAINTING GUIDELINES BUT NO REPAIR AUTHORITY. AFTER SECOND OCCURRENCE, DEALER SAID NO REPAIRS WOULD BE MADE AND ADVISED US TO PAY TO REPLACE THE HOOD AND…
Read full complaint
FRONT ALUMINUM HOOD BEGAN PAINT BLISTERING AT ABOUT 2 YEARS OF OWNERSHIP. TOOK BACK TO THE DEALER FOR REPAIR. TWO YEARS LATER, PAINT BLISTERS RETURN. TSB 6-25-15 ISSUED WITH PAINTING GUIDELINES BUT NO REPAIR AUTHORITY. AFTER SECOND OCCURRENCE, DEALER SAID NO REPAIRS WOULD BE MADE AND ADVISED US TO PAY TO REPLACE THE HOOD AND PAINT. THIS IS UNACCEPTABLE FOR A $45K CAR (LIMITED VERSION WITH ALL OPTIONS) *TR
NHTSA ODI #10423795
Mileage unknown · Aug 18, 2011
Structure
NOTICED A CRACK RUNNING FROM THE BOTTOM OF MY REAR WINDOW DOWN TO THE BOTTOM OF THE UPPER PORTION OF THE REAR LIFT GATE TO THE LEFT OF THE FORD EMBLEM ON MY 2005 EXPLORER. CRACK JUST APPEARED FOR NO REASON. DID NOT TAKE IT IN OR HAVE IT FIXED. FORD WILL NOT OWN UP TO THIS FLAW SO I WILL NOT PAY TO HAVE IT FIXED. I WILL NOT BUY …
Read full complaint
NOTICED A CRACK RUNNING FROM THE BOTTOM OF MY REAR WINDOW DOWN TO THE BOTTOM OF THE UPPER PORTION OF THE REAR LIFT GATE TO THE LEFT OF THE FORD EMBLEM ON MY 2005 EXPLORER. CRACK JUST APPEARED FOR NO REASON. DID NOT TAKE IT IN OR HAVE IT FIXED. FORD WILL NOT OWN UP TO THIS FLAW SO I WILL NOT PAY TO HAVE IT FIXED. I WILL NOT BUY ANOTHER FORD SINCE THEY DON'T STAND BY THEIR PRODUCT. I ONLY HAVE 41000 MILES ON IT AND I BOUGHT IT BRAND NEW. *KB
NHTSA ODI #10420065
60,010 miles · Aug 17, 2011
Structure
ON FRIDAY, 8/12/11, AT APPROXIMATELY 5:30 PM, I NOTED AN APPROXIMATELY 2" LONG CRACK ON THE REAR HATCH PANEL, LOCATED JUST ABOVE AND BESIDE THE FORD EMBLEM. AS OF THIS PAST MONDAY, 8/15/11, THIS CRACK HAS NOW EXTENDED ALL THE WAY ACROSS THE PANEL. I HAVE HAD THIS VEHICLE FOR 3 YEARS WITHOUT ANY TYPE OF BODY DAMAGE OR ACCIDENT…
Read full complaint
ON FRIDAY, 8/12/11, AT APPROXIMATELY 5:30 PM, I NOTED AN APPROXIMATELY 2" LONG CRACK ON THE REAR HATCH PANEL, LOCATED JUST ABOVE AND BESIDE THE FORD EMBLEM. AS OF THIS PAST MONDAY, 8/15/11, THIS CRACK HAS NOW EXTENDED ALL THE WAY ACROSS THE PANEL. I HAVE HAD THIS VEHICLE FOR 3 YEARS WITHOUT ANY TYPE OF BODY DAMAGE OR ACCIDENTS. THIS IS NOT AN AREA WHERE ANOTHER VEHICLE WOULD HAVE HIT MINE. AS FAR AS I KNOW, THIS JUST APPEARED WITH NO REASON. I HAVE DONE EXTENSIVE RESEARCH ON THE INTERNET AND NOTED THIS IS A COMMON PROBLEM WITH THIS YEAR, MAKE AND MODEL OF FORD AND IS APPARENTLY BASED ON DEFECTIVE GLUE. I CONTACTED A LOCAL FORD COMPANY AND WAS ADVISED THAT THIS IS NOT UNDER WARRANTY.
NHTSA ODI #10420593
50,000 miles · Aug 14, 2011
Structure
THE PAINT ON OUR 2005 EDDIE BAUER EXPLORER IS BUBBLING AND PEELING OFF AND HAS BEEN DOING THIS SINCE 2008, BUT NOW IS GETTING WORSE. WHEN AT THE FORD DEALER WHILE GETTING THE COMPUTER CHANGED WICH IS ANOTHER PROBLEM WITH FUEL EFFICIENCY, WE ASKED ABOUT THE PAINT AND WE WERE TOLD THAT THERE ISN'T ANY TYPE OF RECALL. WE ARE ALSO H…
Read full complaint
THE PAINT ON OUR 2005 EDDIE BAUER EXPLORER IS BUBBLING AND PEELING OFF AND HAS BEEN DOING THIS SINCE 2008, BUT NOW IS GETTING WORSE. WHEN AT THE FORD DEALER WHILE GETTING THE COMPUTER CHANGED WICH IS ANOTHER PROBLEM WITH FUEL EFFICIENCY, WE ASKED ABOUT THE PAINT AND WE WERE TOLD THAT THERE ISN'T ANY TYPE OF RECALL. WE ARE ALSO HAVING PROBLEMS WITH HAVING TO CHANGE TIRES EVERY 15000 MILES. THI TRUCK HAS MANY DEFECTS. *TR
NHTSA ODI #10419381
NHTSA investigations
2EA09013 · Vehicle Rollaway Allegations
Opened Aug 18, 2009 · Closed Feb 12, 2013
Status: closed (inferred from source dates) · Power Train:automatic Transmission:gear Position Indication (prndl); Power Train:automatic Transmission:lever And Linkage:column Shift; Steering; Steering:column; Steering:column LOCKING:ANTI-THEFT Device
This investigation is being closed based on several considerations.By the most inclusive counting of all alleged rollaway incidents (i.e., counting all alleged rollaway incidents and assuming a singular failure mechanism), the incident rate is low, however during EA09-013, ODI identified a number of different failure mechanisms in 180 incidents related to the alleged defect.The highest rate for any particular failure mechanism, the failure of the Automatic Transmission Parking System, was 4.4/100K.The next-highest failure rate was for the BSI System, at 3.4/100K.For all identified failure mechanisms there has been a drastically declining trend including very few incidents occurring in recent years.Accordingly, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.For additional information regarding this investigation, see the complete closing resume in the document file for EA09-013. The ODI reports cited above can be reviewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification (ODI) numbers:10168454, 10279630, 10280078.
Additional source detail variants (5)
Power Train:automatic Transmission:gear Position Indication (prndl)
This investigation is being closed based on several considerations.By the most inclusive counting of all alleged rollaway incidents (i.e., counting all alleged rollaway incidents and assuming a singular failure mechanism), the incident rate is low, however during EA09-013, ODI identified a number of different failure mechanisms in 180 incidents related to the alleged defect.The highest rate for any particular failure mechanism, the failure of the Automatic Transmission Parking System, was 4.4/100K.The next-highest failure rate was for the BSI System, at 3.4/100K.For all identified failure mechanisms there has been a drastically declining trend including very few incidents occurring in recent years.Accordingly, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.For additional information regarding this investigation, see the complete closing resume in the document file for EA09-013. The ODI reports cited above can be reviewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification (ODI) numbers:10168454, 10279630, 10280078.
Power Train:automatic Transmission:lever And Linkage:column Shift
This investigation is being closed based on several considerations.By the most inclusive counting of all alleged rollaway incidents (i.e., counting all alleged rollaway incidents and assuming a singular failure mechanism), the incident rate is low, however during EA09-013, ODI identified a number of different failure mechanisms in 180 incidents related to the alleged defect.The highest rate for any particular failure mechanism, the failure of the Automatic Transmission Parking System, was 4.4/100K.The next-highest failure rate was for the BSI System, at 3.4/100K.For all identified failure mechanisms there has been a drastically declining trend including very few incidents occurring in recent years.Accordingly, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.For additional information regarding this investigation, see the complete closing resume in the document file for EA09-013. The ODI reports cited above can be reviewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification (ODI) numbers:10168454, 10279630, 10280078.
Steering:column
This investigation is being closed based on several considerations.By the most inclusive counting of all alleged rollaway incidents (i.e., counting all alleged rollaway incidents and assuming a singular failure mechanism), the incident rate is low, however during EA09-013, ODI identified a number of different failure mechanisms in 180 incidents related to the alleged defect.The highest rate for any particular failure mechanism, the failure of the Automatic Transmission Parking System, was 4.4/100K.The next-highest failure rate was for the BSI System, at 3.4/100K.For all identified failure mechanisms there has been a drastically declining trend including very few incidents occurring in recent years.Accordingly, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.For additional information regarding this investigation, see the complete closing resume in the document file for EA09-013. The ODI reports cited above can be reviewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification (ODI) numbers:10168454, 10279630, 10280078.
Steering:column LOCKING:ANTI-THEFT Device
This investigation is being closed based on several considerations.By the most inclusive counting of all alleged rollaway incidents (i.e., counting all alleged rollaway incidents and assuming a singular failure mechanism), the incident rate is low, however during EA09-013, ODI identified a number of different failure mechanisms in 180 incidents related to the alleged defect.The highest rate for any particular failure mechanism, the failure of the Automatic Transmission Parking System, was 4.4/100K.The next-highest failure rate was for the BSI System, at 3.4/100K.For all identified failure mechanisms there has been a drastically declining trend including very few incidents occurring in recent years.Accordingly, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.For additional information regarding this investigation, see the complete closing resume in the document file for EA09-013. The ODI reports cited above can be reviewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification (ODI) numbers:10168454, 10279630, 10280078.
Steering
This investigation is being closed based on several considerations.By the most inclusive counting of all alleged rollaway incidents (i.e., counting all alleged rollaway incidents and assuming a singular failure mechanism), the incident rate is low, however during EA09-013, ODI identified a number of different failure mechanisms in 180 incidents related to the alleged defect.The highest rate for any particular failure mechanism, the failure of the Automatic Transmission Parking System, was 4.4/100K.The next-highest failure rate was for the BSI System, at 3.4/100K.For all identified failure mechanisms there has been a drastically declining trend including very few incidents occurring in recent years.Accordingly, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.For additional information regarding this investigation, see the complete closing resume in the document file for EA09-013. The ODI reports cited above can be reviewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification (ODI) numbers:10168454, 10279630, 10280078.
PE09020 · Vehicle Rollaway Allegations
Opened Apr 21, 2009 · Closed Aug 19, 2009
Status: closed (inferred from source dates) · Steering; Steering:column; Steering:column LOCKING:ANTI-THEFT Device
IN RESPONSE TO AN INFORMATION REQUEST (IR) LETTER SENT BY THE OFFICE OF DEFECTS INVESTIGATION (ODI), FORD STATED CONSUMER REPORTS OF HIGHER THAN EXPECTED EFFORTS WHEN SHIFTING INTO AND OUT OF PARK COULD BE A RESULT OF A GROOVE BEING WORN INTO THE SWING ARM RAMP OF THE STEERING COLUMN. THE SWING ARM IS A COMPONENT BOLTED TO THE STEERING COLUMN THAT ASSISTS IN SHIFTING THROUGH THE TRANSMISSION GEARS.AN ENGINEERING EVALUATION CONDUCTED BY FORD OF RETURNED STEERING COLUMNS FOUND THE GROOVE COULD BE CREATED OVER TIME IF CONSUMER SHIFT MORE QUICKLY FROM THE DRIVE OR REVERSE TO PARK THAN THE BRAKE SHIFT INTERLOCK (BSI) SOLENOID PIN RETRACTS AFTER THE BRAKE PEDAL IS APPLIED. IN NOVEMBER OF 2004, FORD RELEASED A REDESIGNED BSI SOLENOID WITH A SHORTER PIN RETRACTING TIME AS A SERVICEABLE COMPONENT. FORD HAS NOTED THE SHORTER RETRACTION TIME SIGNIFICANTLY LESSENS THE LIKELIHOOD OF BSI SOLENOID PIN TO SWING ARM CONTACT EVEN WITH RAPID CONSUMER SHIFTS.FORD ALSO ISSUED A TECHNICAL SERVICE BULLETIN, TSB 04-22-12, TO INSTRUCT SERVICE TECHNICIANS ON THE PROPER DIAGNOSIS AND VEHICLE REPAIR. REVIEWING COMPLAINTS TO ODI AND DATA SUBMITTED BY FORD, ODI HAS IDENTIFIED 200 ALLEGED INCIDENTS OF UNINTENDED VEHICLE MOVEMENT AFTER CONSUMERS BELIEVE THEY HAVE SHIFTED THE VEHICLE INTO PARK, RESULTING IN 85 ALLEGED CRASHES AND 32 ALLEGED INJURIES.IN ADDITION TO THE REPORTS OF ALLEGED INCIDENTS OF UNINTENDED VEHICLE MOVEMENT, ODI HAS ALSO IDENTIFIED 883 REPORTS OF CONSUMERS ALLEGING DIFFICULTY OR THE INABILITY TO SHIFT THE VEHICLE INTO PARK.THIS PRELIMINARY EVALUATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA09-013) TO FURTHER ASSESS THE SCOPE, FREQUENCY AND RISK TO MOTOR VEHICLE SAFETY OF THE ALLEGED DEFECT IN THE SUBJECT VEHICLES.
Additional source detail variants (3)
Steering:column
IN RESPONSE TO AN INFORMATION REQUEST (IR) LETTER SENT BY THE OFFICE OF DEFECTS INVESTIGATION (ODI), FORD STATED CONSUMER REPORTS OF HIGHER THAN EXPECTED EFFORTS WHEN SHIFTING INTO AND OUT OF PARK COULD BE A RESULT OF A GROOVE BEING WORN INTO THE SWING ARM RAMP OF THE STEERING COLUMN. THE SWING ARM IS A COMPONENT BOLTED TO THE STEERING COLUMN THAT ASSISTS IN SHIFTING THROUGH THE TRANSMISSION GEARS.AN ENGINEERING EVALUATION CONDUCTED BY FORD OF RETURNED STEERING COLUMNS FOUND THE GROOVE COULD BE CREATED OVER TIME IF CONSUMER SHIFT MORE QUICKLY FROM THE DRIVE OR REVERSE TO PARK THAN THE BRAKE SHIFT INTERLOCK (BSI) SOLENOID PIN RETRACTS AFTER THE BRAKE PEDAL IS APPLIED. IN NOVEMBER OF 2004, FORD RELEASED A REDESIGNED BSI SOLENOID WITH A SHORTER PIN RETRACTING TIME AS A SERVICEABLE COMPONENT. FORD HAS NOTED THE SHORTER RETRACTION TIME SIGNIFICANTLY LESSENS THE LIKELIHOOD OF BSI SOLENOID PIN TO SWING ARM CONTACT EVEN WITH RAPID CONSUMER SHIFTS.FORD ALSO ISSUED A TECHNICAL SERVICE BULLETIN, TSB 04-22-12, TO INSTRUCT SERVICE TECHNICIANS ON THE PROPER DIAGNOSIS AND VEHICLE REPAIR. REVIEWING COMPLAINTS TO ODI AND DATA SUBMITTED BY FORD, ODI HAS IDENTIFIED 200 ALLEGED INCIDENTS OF UNINTENDED VEHICLE MOVEMENT AFTER CONSUMERS BELIEVE THEY HAVE SHIFTED THE VEHICLE INTO PARK, RESULTING IN 85 ALLEGED CRASHES AND 32 ALLEGED INJURIES.IN ADDITION TO THE REPORTS OF ALLEGED INCIDENTS OF UNINTENDED VEHICLE MOVEMENT, ODI HAS ALSO IDENTIFIED 883 REPORTS OF CONSUMERS ALLEGING DIFFICULTY OR THE INABILITY TO SHIFT THE VEHICLE INTO PARK.THIS PRELIMINARY EVALUATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA09-013) TO FURTHER ASSESS THE SCOPE, FREQUENCY AND RISK TO MOTOR VEHICLE SAFETY OF THE ALLEGED DEFECT IN THE SUBJECT VEHICLES.
Steering:column LOCKING:ANTI-THEFT Device
IN RESPONSE TO AN INFORMATION REQUEST (IR) LETTER SENT BY THE OFFICE OF DEFECTS INVESTIGATION (ODI), FORD STATED CONSUMER REPORTS OF HIGHER THAN EXPECTED EFFORTS WHEN SHIFTING INTO AND OUT OF PARK COULD BE A RESULT OF A GROOVE BEING WORN INTO THE SWING ARM RAMP OF THE STEERING COLUMN. THE SWING ARM IS A COMPONENT BOLTED TO THE STEERING COLUMN THAT ASSISTS IN SHIFTING THROUGH THE TRANSMISSION GEARS.AN ENGINEERING EVALUATION CONDUCTED BY FORD OF RETURNED STEERING COLUMNS FOUND THE GROOVE COULD BE CREATED OVER TIME IF CONSUMER SHIFT MORE QUICKLY FROM THE DRIVE OR REVERSE TO PARK THAN THE BRAKE SHIFT INTERLOCK (BSI) SOLENOID PIN RETRACTS AFTER THE BRAKE PEDAL IS APPLIED. IN NOVEMBER OF 2004, FORD RELEASED A REDESIGNED BSI SOLENOID WITH A SHORTER PIN RETRACTING TIME AS A SERVICEABLE COMPONENT. FORD HAS NOTED THE SHORTER RETRACTION TIME SIGNIFICANTLY LESSENS THE LIKELIHOOD OF BSI SOLENOID PIN TO SWING ARM CONTACT EVEN WITH RAPID CONSUMER SHIFTS.FORD ALSO ISSUED A TECHNICAL SERVICE BULLETIN, TSB 04-22-12, TO INSTRUCT SERVICE TECHNICIANS ON THE PROPER DIAGNOSIS AND VEHICLE REPAIR. REVIEWING COMPLAINTS TO ODI AND DATA SUBMITTED BY FORD, ODI HAS IDENTIFIED 200 ALLEGED INCIDENTS OF UNINTENDED VEHICLE MOVEMENT AFTER CONSUMERS BELIEVE THEY HAVE SHIFTED THE VEHICLE INTO PARK, RESULTING IN 85 ALLEGED CRASHES AND 32 ALLEGED INJURIES.IN ADDITION TO THE REPORTS OF ALLEGED INCIDENTS OF UNINTENDED VEHICLE MOVEMENT, ODI HAS ALSO IDENTIFIED 883 REPORTS OF CONSUMERS ALLEGING DIFFICULTY OR THE INABILITY TO SHIFT THE VEHICLE INTO PARK.THIS PRELIMINARY EVALUATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA09-013) TO FURTHER ASSESS THE SCOPE, FREQUENCY AND RISK TO MOTOR VEHICLE SAFETY OF THE ALLEGED DEFECT IN THE SUBJECT VEHICLES.
Steering
IN RESPONSE TO AN INFORMATION REQUEST (IR) LETTER SENT BY THE OFFICE OF DEFECTS INVESTIGATION (ODI), FORD STATED CONSUMER REPORTS OF HIGHER THAN EXPECTED EFFORTS WHEN SHIFTING INTO AND OUT OF PARK COULD BE A RESULT OF A GROOVE BEING WORN INTO THE SWING ARM RAMP OF THE STEERING COLUMN. THE SWING ARM IS A COMPONENT BOLTED TO THE STEERING COLUMN THAT ASSISTS IN SHIFTING THROUGH THE TRANSMISSION GEARS.AN ENGINEERING EVALUATION CONDUCTED BY FORD OF RETURNED STEERING COLUMNS FOUND THE GROOVE COULD BE CREATED OVER TIME IF CONSUMER SHIFT MORE QUICKLY FROM THE DRIVE OR REVERSE TO PARK THAN THE BRAKE SHIFT INTERLOCK (BSI) SOLENOID PIN RETRACTS AFTER THE BRAKE PEDAL IS APPLIED. IN NOVEMBER OF 2004, FORD RELEASED A REDESIGNED BSI SOLENOID WITH A SHORTER PIN RETRACTING TIME AS A SERVICEABLE COMPONENT. FORD HAS NOTED THE SHORTER RETRACTION TIME SIGNIFICANTLY LESSENS THE LIKELIHOOD OF BSI SOLENOID PIN TO SWING ARM CONTACT EVEN WITH RAPID CONSUMER SHIFTS.FORD ALSO ISSUED A TECHNICAL SERVICE BULLETIN, TSB 04-22-12, TO INSTRUCT SERVICE TECHNICIANS ON THE PROPER DIAGNOSIS AND VEHICLE REPAIR. REVIEWING COMPLAINTS TO ODI AND DATA SUBMITTED BY FORD, ODI HAS IDENTIFIED 200 ALLEGED INCIDENTS OF UNINTENDED VEHICLE MOVEMENT AFTER CONSUMERS BELIEVE THEY HAVE SHIFTED THE VEHICLE INTO PARK, RESULTING IN 85 ALLEGED CRASHES AND 32 ALLEGED INJURIES.IN ADDITION TO THE REPORTS OF ALLEGED INCIDENTS OF UNINTENDED VEHICLE MOVEMENT, ODI HAS ALSO IDENTIFIED 883 REPORTS OF CONSUMERS ALLEGING DIFFICULTY OR THE INABILITY TO SHIFT THE VEHICLE INTO PARK.THIS PRELIMINARY EVALUATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA09-013) TO FURTHER ASSESS THE SCOPE, FREQUENCY AND RISK TO MOTOR VEHICLE SAFETY OF THE ALLEGED DEFECT IN THE SUBJECT VEHICLES.
Illustration