2025 Ford Expedition

The rear suspension oscillates and bounces violently over bumps, expansion joints, broken or uneven pavement, and washboard surfaces. It occurs at highway speed, at normal neighborhood speeds, and while slowing or coming to a stop over rough pavement. The rear suspension does not recover after a bump: it continues bouncing, the rear of the vehicle steps sideways, and steering correction is required to keep the vehicle in its lane. The condition is highly unpredictable. It does not occur on every bump and the driver cannot anticipate it, so there is no way to drive around it. Because it is intermittent, a short test drive may not reproduce it. On a recent drive on [XXX] south of Salt Lake City it occurred approximately 20 to 40 times over a seven mile stretch, with my wife driving. She has had to slow well below the posted 70 mph limit to maintain control. She will no longer drive the vehicle or transport our children in it. The vehicle was previously presented to an authorized Ford dealer for this concern and the condition was not corrected. It has worsened since. We have stopped driving it and had it towed to the dealer on August 11, 2026 because we do not consider it safe to drive. The vehicle is at the dealer now and is available for inspection. The manufacturer has opened a case and a repurchase review. No warning lamps or messages have appeared. The vehicle is completely stock with no aftermarket suspension, wheels, or tires. This is a loss of control risk at highway speed to my family and to other road users. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving in heavy traffic on Interstate 10 west bound, I made a right blinker lane change. Right after complete lane change, vehicle emergency brake applied putting me into a spin and steering was fighting me trying to correct thus causing 2 impacts to a vehicle on side of me. It was light drizzle and dash cam footage is available of vehicle taking control.

I purchased a new 2025 Ford Expedition Max. Since I left the dealer’s lot, the vehicle has had a strong vibration at any speed over 60 miles per hour, which makes highway driving and longer distance trips very challenging or impossible. Since I bought the vehicle, I have had to return it for dealership warranty service a total of three times. Despite the three warranty service repairs at Ford authorized dealers, I am still having the strong vibration at any speed over 60 miles per hour in my vehicle at this time. The strong vibration makes the driver feel fatigued, light-headed and dizzy after 30 minutes of highway driving at any speed over 60 mph, impacting driving the vehicle safely, increasing the risk of road accidents and potentially resulting in death or serious bodily injury. The vehicle does not feel safe to drive at highway speed or for longer distances. Driving at 60 miles per hour or more becomes extremely uncomfortable, as a strong vibration is felt in the seat shaking the back, in the steering wheel, shaking hands and arms and in the floor shaking the legs. It makes highway driving very unpleasant and longer distance trips very challenging or impossible, which is one of the main purposes of the intended use of the vehicle.

Since new the vehicle has had a vibration/shake while driving at all speeds. Initially the issue was only at highway speed but is still present after dealer 'fix'. New car spent 3 days at dealer with 1,000 miles on the odometer. At the time shake was so bad over 65mph it felt unsafe to drive at highway speed. The Dealer tried balance and rotate wheels. No fix. Then the driveshaft was re indexed. That was a temporary as the issue is still present

The contact owns a 2025 Ford Expedition. The contact stated that while driving 75 MPH, the steering wheel failed to steer in the intended direction. The contact stated that the blue cruise hands-free system was activated during the failure. In addition, the vehicle was shaking and the brakes were independently activated. The contact was able to correct the steering wheel to the intended lane. No warning lights were illuminated. The contact stated that the failure could have caused a crash. In addition, the failure occurred while the contact was driving at night. The contact's wife and grandchild were occupants in the vehicle during the failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 2,500.