2024 Ford Expedition

The contact owns a 2024 Ford Expedition. The contact stated that while driving on several occasions at speeds between 60 MPH - 80 MPH, the vehicle was shaking abnormally. The vehicle was taken to the dealer approximately six times however, the dealer was unable to duplicate the failure. The manufacturer was notified of the failure. The failure mileage was approximately 5,000.

I am filing this complaint regarding Ford Safety Recall 25S49 (NHTSA Campaign Number 25V315). My vehicle is a 2024 Ford Expedition Max, VIN [XXX] . The Ford pass app and the Ford recall site both show the remedy for the recall as "Available", but when I contact my dealer (Maxwell Ford in Austin, TX) they say that the repair cannot be performed because the update is not yet active in the Oasis dealer system. Ford has had months to release the software fix, but continues to delay the rollout to dealerships. Meanwhile, I have been without my vehicle because the rearview camera is unreliable and considered a safety hazard under the recall. I am paying for a new vehicle that is parked at the dealership and undriveable due to Ford's failure to provide a timely remedy. I have contacted Ford Executive Relations and their social media team, but have received no response or resolution. I am requesting that NHTSA hold Ford accountable for failing to make this safety recall fix available in a timely and transparent manner. The communication has been misleading to owners, and the delay is causing both financial and practical hardship. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Passenger sideview mirror does not open upon unlocking and starting the vehicle. I need to stop (if started driving) turn to park, turn off car, open driver's door to signal car that I have left, lock car using remote, wait few seconds and then unlock to reset car then it usually opens. Issues with mirror began happening a month after purchasing brand new car (5/24), first mirror was "popping or clicking" upon turning outright, mirror had been replaced once, over last year issue has been on going and brought to dealershop " deemed a technological glitch" - no warning lights or messages appear - sometimes my control panel screen will turn black upon starting the car which I now know means to look at my passenger mirror. This last occurred on Friday 7/25/25.

The issue involves the brake system, specifically a brake fluid leak from the master cylinder area, which was identified under Ford Safety Recall 25S47. The component is still in the possession of the dealership and should be available for inspection upon request. I did not personally experience any symptoms while driving. There were no warning lights, messages, or noticeable changes in braking performance before the issue was discovered. The problem was confirmed by the service department at JC Lewis Ford during a recall inspection. They deemed the vehicle unsafe to drive due to the risk of reduced or complete loss of front braking power, which could place my safety and the safety of others at risk. As of now, the vehicle has been at the dealership for over 35 days, and Ford has not provided a fix or repair parts. I am currently driving a loaner vehicle. The issue has not been resolved and the vehicle remains out of service.

The contact owns a 2024 Ford Expedition. The contact stated that while making a right turn, the vehicle accelerated independently and rear-ended a city bus. The vehicle came to a stop from the impact. None of the air bags deployed. There were no injuries sustained. The "Pre-Collision Assist not available" and the "Adaptive Cruise not available" messages were displayed. In addition, the contact stated that the accelerator pedal fractured in two pieces. No police report was filed. The vehicle was towed to a dealer. The vehicle was not diagnosed. The accelerator pedal was replaced. The contact stated that one month prior to the accident, the "Pre-Collision Assist not available" and the "Adaptive Cruise not available" illuminated intermittently. The insurance company was not made aware of the accident. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was 15,263.

I have a 2024 FORD Expedition Platinum I purchased new in May 2024. It has a vehicle vibration at 70+ MPH. This vibration is severe and felt through the entire SUV. Our retailer has tried all that FORD will allow under warranty to correct the problem. This includes rotating, rebalancing and replacing all the tires. Yet the problem prevails. The dealer service manager told me that complaints have come in from other owners expressing the same problem. However there has been no forward progress at this point. My concern is with this vibration, over time there will be some component fatigue and failure. And, I feel FORD is not actively engaged in correcting the issue. HELP.

The contact owns a 2024 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V314000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

I actually have already sent in an assessment for airbag, but then read the recall on brakes, which at the time, because a new vehicle, I didn’t think possible. Even when pushing on my brakes, my vehicle was not slowing down like it should have, and I had a front end collision. It was hard for me to think this was because of brakes because new, but I do think they need to be examined.