2017 Ford Expedition

The contact owns a 2017 Ford Expedition. The contact stated that while shifted in reverse, the back-over prevention screen was black or distorted. The message "Rear Camera Image Display Not Available" was displayed. The contact stated that while driving at an undisclosed speed, the vehicle was shuddering abnormally. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. In addition, the local dealer was previously contacted, and the vehicle was diagnosed with an Oxygen sensor failure. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 95,000.

In March, 2024, as part of a mandatory Ford and NHTSA safety recall for a leaking master cylinder, we had our Ford Expedition serviced at Lugoff Ford, Lugoff, SC to replace the faulty brake parts. Ford Recall Reference: 22S11/22S11D - NHTSA Reference: 22V-150. At the time of the recall and replacement there was no indication of the master cylinder leaking. On [XXX] our brakes failed on a trip necessitating an emergency brake repair. The servicing shop found evidence that the master cylinder had failed, leaking brake fluid - the exact safety issue that the recall and repair in March 2024 was to fix. We are formally reporting this incident as a potential failure of a manufacturer's recall remedy. That a Ford-mandated safety repair failed in this manner indicates that the replacement parts or the repair procedures specified in the recall campaign are highly likely to be inadequate. This poses a significant risk to the thousands of other Ford Expedition owners who have had this recall service performed, as they may be unknowingly operating vehicles with a latent defect. We urge you to investigate the effectiveness of this recall and determine if other owners have experienced similar premature failures post-repair. This situation is unacceptable. A safety recall should increase a vehicle owner's confidence in their vehicle, not introduce a new failure point. We trusted Ford to correct a known defect, and that trust was broken. Repair due to recall miles: approx 150,000 Failure of brake system due to replaced part failure: approx 163,000 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Expedition. The contact received notifications of NHTSA Campaign Numbers: 22V648000(Visibility, Electrical System), 25V236000 (Service Brakes, Hydraulic), and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at various speeds, the brake pedal was depressed, but the vehicle failed to respond as intended. The contact stated that upon releasing and depressing the brake pedal once again, the vehicle responded as intended. It was unknown whether a warning light was illuminated. The contact also stated that the auxiliary plug had failed to function as intended, and there was no electrical charge upon plugging in a phone charger or USB cord. Additionally, the contact stated that the rearview camera image was distorted while the vehicle was in reverse(R), which prevented the driver from safely operating the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failures. The failure mileage was approximately 65,000.

When shifted into park the "Park" function wouldn't engage, therefore the vehicle never registered as in park. Making the remote start not function and the warning chimes continuously ding marking a malfunction and the door locks would not engage correctly. So I never knew if the vehicle was actually in park or would roll. I engaged my parking brake every time I parked just in case the vehicle wasn't in actual Park mode. I took the vehicle to my dealership for repair on 8/15/25 and the gear shift was completely replaced to remedy the issue. Costing me approximately $1,200. There were no warning lights to alert me, only the door chiming faster and differently, marking the error occurring. The problem was first noticed in May 2025, but not diagnosed until August 2025, when we had the finances to get the repair completed. Repair order invoice reference #[XXX] @ Mike Finnin Motors Hwy 20 Dubuque, Iowa 52003 phone 563-556-1010 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The vehicle has not been inspected by anybody so the problem is not been reproduced. It just happened this morning. There have not been any check engine lights or anything related pop up on the dash. I was leaving my house I just reached highway speeds 50 to 60 miles per hour I was in 5th or 6th Gear. The transmission suddenly downshifted on its own to first gear it downshifted so hard and so fast that it barked the tires really hard the RPMs went up to 5 to 6,000 I thought that it had somehow been hit into reverse or park or something I am the only one in the vehicle. I shift the vehicle into neutral and then I went back down to manual and cycled up and down a gear and then put it back in Drive.

My wife was driving the vehicle. While attempting to stop, the brakes failed. The brake warning light came on and alarmed. She was not able to stop safely without using the parking brake. Brake fluid was gone and completely drained into the brake booster. My family was completely at risk. Thankfully there were no injuries or damage. The vehicle was towed to a Ford dealership. The dealership diagnosed it as brake fluid pumping from brake cylinder into brake booster.

The contact owns a 2017 Ford Expedition EL. The contact received notification of NHTSA Campaign Number: 25V236000 (Service Brake Hydraulic); however, the part required for the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 35 MPH, an alarm sounded in the cabin, and the “Brake Failure” warning light illuminated. The contact depressed the brake pedal, and the brake pedal went to the floorboard. The vehicle coasted to a parking lot where the vehicle came to a stop. The contact inspected the vehicle and noticed there was no brake fluid in the brake fluid reservoir. A person nearby assisted with adding brake fluid to the reservoir. The vehicle was driven to an Auto Repair Shop and coast to a stop. The certified mechanic noticed that the brake fluid reservoir was empty again. The contact stated that the brake reservoir was empty within 2 to 4 minutes. The mechanic confirmed that the brake master cylinder was leaking brake fluid into the brake booster. The vehicle was not repaired. The vehicle was towed to the dealer, whose diagnosed the vehicle and confirmed that the failure was linked to the recall. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the dealer. The manufacturer opened a case; however, the case was closed due to no updates on the availability of the parts. The manufacturer informed the contact that the part could be replaced; however, the parts would be the same parts on the recall. The failure mileage was approximately 227,000.

Truck first would shift out of park but would not engage into a gear causing it to roll unexpectedly in the downhill driveway. Problem self corrected with a few ignition cycles. Week later truck became inoperable at a stop light and require shut down and restart and traffic. Same day truck would not start at all after returning home. Dealer diagnosed 6r80 transmission with molded lead frame assembly failure. This has been subject of a recall or customer satisfaction program for earlier year models but not beyond 2013.