2017 Ford Expedition

My Expedition was set to 45 mph via cruise control in a work zone, at night, on the Chesapeake Bay Bridge Tunnel. While in the first tunnel in the northbound lane with 2 way traffic, I heard a slight pop, then rough running feeling and completely lost acceleration. The power train wrench warning light came on. Since I was on an incline in the tunnel with no way to pull over and the vehicle was going forward at a snail's pace, I decided to continue as far as I could since it was the safest thing to do for all drivers in the tunnel. The Expedition finally crept out of the tunnel and I was able to pull off to the side to let traffic pass. As soon as we had cell phone service, I had my daughter call the Chesapeake Bay Bridge Tunnel to let them know that we were disabled and in need of assistance. I decided to see what would happen if I turned the vehicle off and restarted. Everything reset and I had power, but for how long? The CBBT police agreed that the safest course of action for all vehicles on the road was to tow my vehicle to the other side as it is dangerous to breakdown on the CBBT, especially in one of the tunnels. I was able to drive home after the tow. However, the following day, I tried to drive it again and it did the same: ran rough, wrench sign, no pop that time, total loss of acceleration. Restarted and made it back home. My husband tested it a few days later after re-cleaning battery cable terminals that had been corroded before we replaced the factory battery, and it did the same thing with him on the highway! If we had been trying to get into traffic, turn where we had to cross traffic or any number of other situations and the Expedition lost power like that, the outcome could be deadly. The CBBT would have records since they towed me and wrote the VIN down.

Throttle body failed and vehicle unexpectedly lost power while driving home from the airport at night. I did not initially realize it went into limp mode. The wrench light illuminated on the dash and I had to stop in the travel lane of a busy 45 mph street. I could not pull to the shoulder due to traffic. Other motorists were visibly angry and honking at me. After a little time I tried putting the vehicle in park, shutting it off and tried starting it again. It started with no issue and then died again a few blocks later, fortunately that time it was in a better location with no traffic. I took the vehicle to a Ford dealer the following morning, where I already had an appointment for preventative maintenance including new coolant and spark plugs. I suspected the throttle body failed after researching the issue and found a history of similar problems with other Ford products. The dealership also diagnosed a throttle body failure and charged me for a repair, which involved replacing the throttle body assembly. It is my understanding that Ford has extended warranty coverage on other models and that there may have been a recall campaign involving other models. My 2017 Ford Expedition XLT appears to have had the same issue. This problem could have been EXTREMELY dangerous if it happened on the highway or if a less experienced driver was operating the vehicle. The failure was sudden and unexpected.

AUTOMATIC RUNNING BOARDS CAME DOWN WHEN DOOR OPEN, AS USUAL. THEY THEN WENT RIGHT BACK UP AND PINNED MY DOGS FRONT PAWS, LEGS BETWEEN RUNNING BOARD AND CAR FRAME. VEHICLE WAS STATIONARY, IN MY DRIVEWAY. I HAD TO PULL MY DOGS PAWS/LEGS OUT PHYSICALLY. OBVIOUSLY PAINFUL. ON THE RING VIDEO THAT CAPTURED THIS YOU CAN HEAR MY DOG WHINING AND STRUGGLING. I WAS TOLD THEY SEE THIS CONSISTENTLY AND THE MANUAL STATES OWNER IS RESPONSIBLE. THIS MALFUNCTION IS DANGEROUS AND CASED INJURY, YET IT IS SEEN CONSISTENTLY PER AUTO SERVICE TECH AT DEALERSHIP. WHAT IF IT HAD BEEN MY 88 YEAR OLD MOTHER? THIS COULD VERY WELL LEAD TO HER DEATH AT HER AGE, HAD SHE BEEN THE ONE INJURED. NEVER MADE AWARE OF ISSUE AT TIME OF SALE. I BELIEVE THIS MALFUNCTION IS DANGEROUS. AND TO BE TOLD THEY SEE THIS CONSISTENTLY, WHY IS NOT MADE A MORE IMPORTANT ISSUE? IN THIS CASE THE INJURY WAS TO AN ANIMAL. IT COULD HAVE BEEN A CHILD OR AS STATED, MY 88 YEAR OLD MOTHER. THE UNDERCARRIAGE IS CLEANED EVERY TIME IT IS WASHED. *TR

REAR WIDOW DEFROSTER TERMINAL FELL OFF OF RIGHT SIDE OF REAR GLASS, CREST FORD OF FLATROCK MICHIGAN REPLACED REAR GLASS ON 12/26/2017 UNDER WARRANTY. ON 01/28/2019 THE REAR WINDOW DEFROSTER TERMINAL FELL OF THE RIGHT SIDE OF THAT REAR GLASS AFTER13 MONTHS OF USE, AT THAT TIME I WAS OVER MY 36,000 MILE WARRANTY AND CONTACTED CREST FORD LOOKING FOR SOME HELP WITH THIS ISSUE. CREST FORD CONTACTED ME ABOUT A WEEK LATER AND STATED FORD MOTOR WOULD NOT COVER THE REPAIR. ON 03/01/2019 I APPEALED THIS DIRECTLY TO THE FORD MOTOR CO. CUSTOMER SERVICE AND WAS TOLD THEY WOULD NOT REPLACE THE GLASS AGAIN. ON 03/05/2015 I HAD A LOCAL GLASS SHOP REPLACE THE REAR WINDOW AT A COST OF $262.00. I FEEL THAT THIS IS A SAFETY ISSUE AND WANT TO KNOW IF THIS IS COMMON WITH THIS VEHICLE AND IS THERE ANY COMPLAINTS ABOUT THIS WITH FORD VEHICLES. ALSO I WOULD LIKE FORD MOTOR COMPANY TO REIMBURSE ME THE $262.00 DOLLARS I SPENT ON THE NEW REAR GLASS. WAS DRIVING VEHICLE BOTH TIMES WHEN THE TERMINAL FELL OFF THE GLASS, FIRST TIME THE DEFROSTER HAD JUST TURNED OFF AND THE SECOND TIME IT WAS ON.

BATTERY BLEED STARTED ON NOVEMBER 8TH AND HAS HAPPENED EVERY 7 OR 8 DAYS SINCE. THIS WILL BE THE 6TH BATTERY THAT HAS BEEN INSTALLED WITHOUT ISOLATING THE PROBLEM. THIS IS A 1 YEAR OLD VEHICLE. IT RAN PERFECTLY FOR 1 YEAR AND 1 MONTH. HAD THE OIL CHANGED AT THE DEALERSHIP ON NOVEMBER 1ST AND THE PROBLEM STARTED ON NOVEMBER 8TH. JONES MOTOR COMPANY OF SAVANNAH, TN. HAS YET TO FIND THE PROBLEM. RESEARCHING THE INTERNET, I FIND THAT LOTS OF FORDS HAVE THE SAME PROBLEM.

MERGING ONTO A FREEWAY, NO OTHER VEHICLES AHEAD, BEHIND OR BESIDE, THE DRIVER SIDE REAR WINDOW SPONTANEOUSLY SHATTERED. WAS GOING 60-65MPH AT THE TIME. NO OUTSIDE FACTORS AROUND TO CAUSE THE GLASS BREAK. NO FOREIGN OBJECT FOUND IN VEHICLE. FORD REFUSING TO INVESTIGATE ROOT CAUSE. FORD'S STANCE IS AN EXTERNAL FACTOR CAUSED THE BREAK UNLESS MORE PEOPLE COME FORWARD WITH SAME COMPLAINT. WOULD NOT INSPECT TILTING HINGE MECHANISM FOR THE BROKEN WINDOW, INSPECT OTHER INTACT WINDOWS OR DO ANY OTHER INSPECTION THAT I REQUESTED. WAS TOLD THAT THE ONLY THING THEY DID WAS TAKE PHOTOS AND DETERMINED THAT BECAUSE GLASS WAS IN THE VEHICLE THAT IT WAS NOT THEIR PROBLEM. BOTH DEALERSHIP AND FORD'S CUSTOMER CARE HOTLINE WILL ENTERTAIN THE IDEA OF INSPECTING THE VEHICLE OR RESEARCHING THE BATCH OF THE GLASS MANUFACTURER FOR ROOT CAUSE. I HAD ONLY OWNED THE VEHICLE FOR 6 DAYS AT THE TIME. VEHICLE HAD 738 MILES WHEN PURCHASED. APPROXIMATELY 1000 TOTAL MILES ON THE VEHICLE AT THE TIME OF THE WINDOW BREAK. PHOTOS WERE TAKEN ONCE VEHICLE COULD BE STOPPED IN A SAFE SPOT. DROVE APPROX 27 MILES ON THE HIGHWAY AFTER THE BREAK BEFORE STOPPING. PHOTO 3826 SHOWS GLASS BEFORE HAVING TO MAKE A SHARP LEFT U-TURN THAT ALLOWED MUCH OF THE GLASS SITTING ON THE SIDE LEDGE TO FALL INSIDE THE CARGO AREA OF THE VEHICLE. OTHER PICTURES TAKEN AFTER TAKING THE U-TURN.