2017 Ford Expedition

The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); but the dealer advised the contact that the recall repair could not be performed without charging for the repair. The contact stated that while in reverse(R) on several occasions, the rear-view camera screen was blue and the message "Camera not Available" was displayed. It was unknown if the vehicle was diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 94,000.

The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V572000 (BACK OVER PREVENTION). The contact received notification that the remedy was available. The contact stated that the rearview camera would display a distorted image intermittently while the vehicle was in reverse(R). The contact stated that the failure had obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The vehicle was taken to the dealer. However, the contact was informed that since the failure did not show a code, the recall could not be completed. The manufacturer was made aware of the issue and informed the contact that even though the failure was intermittent, the recall repair could be performed. The manufacturer advised the contact to take the vehicle to another dealer for the recall repairs. The vehicle was taken to a different dealer, Gwinnett Place Ford in Duluth, GA, and the dealer refused to complete the recall repair since no codes were displayed. The contact stated that the recall was suddenly removed from the system. The failure mileage was approximately 80,000.

The contact owns a 2017 Ford Expedition. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The contact stated that the rear-view camera image would appear blank, and a camera not available warning message displayed. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 160,000.

The contact owns a 2017 Ford Expedition. The contact stated that while reversing, the rear-view camera display failed to function as intended. The rear-view camera displayed a black screen with lines while in operation. The failure was intermittent. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The dealer was made aware of the failure, and the contact was informed that the part was unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

The contact owns a 2017 Ford Expedition. The contact stated that while reversing, the rear-view camera displayed a distorted image and squiggly lines. The vehicle was taken to a dealer to be diagnosed. The vehicle was diagnosed with rear-view camera failure. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part for the recall repair was unavailable. The contact stated that the vehicle was used to transport a disabled family member who uses a mobile scooter. The contact stated that the mobile scooter needed to be transported on the rear of the vehicle; however, with the rear-view camera failure, the scooter could not be safely transported. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 100,998.

The contact owns a 2017 Ford Expedition. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The rear-view camera image failed to function properly, and the screen was blank. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, but was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 80,000.

The contact owns a 2017 Ford Expedition EL. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera image was intermittently distorted or inoperable while the vehicle was in reverse(R). The dealer was contacted, and a recall repair appointment was scheduled. The vehicle was taken to the dealer, where it was determined that the rearview camera needed to be replaced; however, the contact was informed that the part was not yet available. The vehicle was not repaired. The contact inquired about rental assistance and was referred to the manufacturer. The manufacturer was made aware of the failure and informed the contact that she was misinformed by the dealer because the recall part was not yet available. No vehicle rental assistance was provided. The contact stated that the rearview camera had become inoperable. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 109,000.

The contact owns a 2017 Ford Expedition. The contact stated that while attempting to reverse, the rearview camera became inoperable. The rearview camera display appeared blank but functioned intermittently. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, parts were not yet available for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 77,276.

The contact owns a 2017 Ford Expedition. The contact stated that while attempting to reverse, the rearview camera became inoperable. The rearview camera image appeared blank, and the message “Camera not Available” was displayed. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, parts were not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 118,000.

The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention). The contact stated that while shifted into reverse(R), the rear-view camera screen displayed a black and fuzzy image. The vehicle was taken to the dealer, where it was diagnosed, and determined that the rear-view camera needed to be replaced; however, parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was unknown.