2010 Ford Expedition

THE TWO FRONT HEADRESTS ARE AT AN ACUTE ANGLE TOWARDS THE FRONT OF THE VEHICLE AND PRECLUDE THE DRIVER/RIDER FROM SITTING UPRIGHT WITHOUT TILTING HIS HEAD CONSIDERABLY FORWARD. RIDING LIKE THIS FOR ANY LENGTH OF TIME CAUSES A VERY BAD NECK ACHE AND PREVENTS THE DRIVER/RIDER FROM BEING ABLE TO LOOK UP. THE ONLY SOLUTIONS ARE TO REMOVE THE HEADREST OR TO TURN THE HEADREST AROUND. BOTH OF THESE TOTALLY DEFEAT THE PURPOSE OF THE HEADREST TO PREVENT WHIPLASH. *TR

TL*THE CONTACT OWNS A 2010 FORD EXPEDITION. WHEN THE VEHICLE STOPPED ON AN INCLINE, THE GEAR SHIFT WAS IN REVERSE; HOWEVER, IT RESPONDED AS IF IT WERE IN PARK. THE VEHICLE CRASHED INTO A BANK OF ROCKS. THERE WERE FRONT END DAMAGES TO THE BUMPER. THERE WERE NO INJURIES MENTIONED. THE DEALER WAS CONTACTED AND STATED THAT WAS THE WAY THE VEHICLE WAS DESIGNED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 2100 AND THE CURRENT MILEAGE WAS 2150. UPDATED 08/27/10. *LJ WHEN THE VEHICLE WAS TURNED OFF, IT WENT INTO FREE WHEEL AND STARTED TO ROLL DOWN THE INCLINE AND SUBSEQUENTLY CRASHED CAUSING DAMAGE. THE VEHICLE WAS ON AN INCLINE AND THOUGHT TO BE IN PARK, BUT WAS REALLY IN REVERSE. UPDATED 08/31/10*JB

TL* THE CONTACT OWNS A 2010 FORD EXPEDITION. WHILE DRIVING 70 MPH ON A RAINY DAY WATER WAS LEAKING IN FROM THE BACK REAR WINDOW. THE CONTACT STATED THE WATER IMPAIRED HER VISION. SHE STATED SHE HAD TO PULL OVER TO THE SIDE OF THE ROAD AND CLEAN THE REAR WINDOW. THE VEHICLE WAS TAKEN BACK TO THE DEALER ON SEVERAL OCCASIONS, THE DEALER HAS ADJUSTED THE WINDOW AND REPLACED THE SEAL ONCE. THE MANUFACTURE STATED THEY HAVE NO FIX FOR THE PROBLEM AND THEY WILL NOT TAKE THE VEHICLE BACK. THE FAILURE MILEAGE WAS 8,900 AND THE CURRENT MILEAGE WAS 22,681.

TL*THE CONTACT OWNS A 2010 FORD EXPEDITION. THE CONTACT TEST DROVE ANOTHER 2010 EXPEDITION VEHICLE AND NOTICED THAT THE HEAD RESTRAINT WAS POSITIONED WHERE HER HEAD AND CHIN IS HITTING HER CHEST. FORD LET HER KNOW THAT THE 2010 VEHICLE WILL BE DIFFERENT WHERE NOW SHE HAS TO POSITION IT WHERE SHE CAN OBSERVE TRAFFIC IN AN UNCOMFORTABLE POSITION . SHE HAS EXPERIENCED PAIN TO HER NECK AND CHEST. THE DEALER WAS CONTACTED AND THEY STATED THAT THEY COULD NOT MAKE AN MODIFICATIONS SINCE THEY WERE NOT APPROVED FOR THE SAFETY STANDARDS. THE FAILURE MILEAGE WAS 2 AND THE CURRENT MILEAGE WAS 5800. UPDATED 05/06/10. *LJ UPDATED 06/25/10.*JB

TL* THE CONTACT OWNS A 2010 FORD EXPEDITION. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER HEAD RESTS ARE AT AN ACUTE ANGLE. THIS ANGLE DISABLED THE OCCUPANTS FROM BEING PROPERLY POSITIONED IN THE SEATS. HE NOTIFIED THE MANUFACTURER; HOWEVER, HE WAS ADVISED BY A REPRESENTATIVE THAT THE ANGLE WAS THE NORMAL DESIGN OF THE VEHICLE. THE FAILURE MILEAGE WAS 3 AND THE CURRENT MILEAGE WAS 154. UPDATED 10/13/09.*JB