2010 Ford Expedition

ON 04/14/2015 MY FRIEND OUR 2010 FORD EXPEDITION EL LIMITED IN THE DRIVEWAY AND WENT INTO THE HOUSE. APPROXIMATELY 2 HOURS LATER SHE HEARD THE ALARM GO OFF AND WENT OUTSIDE TO INVESTIGATE. THE CAR HAD DARK TINTS ON THE WINDOWS BUT THE CAR LOOKED DARKER THAN NORMAL THEN SHE REALIZED SHE COULDN'T SEE IN THE CAR BECAUSE IT WAS FULL OF BLACK SMOKE. A FEW SECONDS LATER SHE SAW A SPARK COMING FROM THE MIDDLE SECTION OF THE DASH BOARD THEN ALL THE WINDOWS BLEW OUT AT ONCE AND THE CAR BURST INTO FLAMES. SHE CALLED 911 AND THE FIRE DEPARTMENT MANAGED TO KEEP THE FIRE FROM SPREADING TO MY HOUSE AND MY NEIGHBOR'S HOUSE. THE FIRE WAS SO HOT IT MELTED THE FRAMES OF MY WINDOWS AND SCORCHED THE SIDING ON THAT SIDE OF THE HOUSE. THE TREE, BUSHES , GRASS AND LIRIOPE ON THAT SIDE OF THE HOUSE CAUGHT ON FIRE AND THERE IS GLASS ALL OVER MY YARD. THE CAR WAS COMPLETELY DESTROYED. I UNDERSTAND THAT FORD HAS HAD SIMILAR FIRES IN THE PAST WITH EARLIER MODELS. APPARENTLY THEY HAVE NOT FIXED ALL OF THE PROBLEMS. THE CAR WAS WORKING WELL UNTIL THE DAY IT CAUGHT ON FIRE. THE ARSON INVESTIGATOR SAID THAT IT LOOKED LIKE IT MIGHT HAVE STARTED IN THE NAVIGATION SYSTEM. NOW I AM READING THAT FORD HAS HAD PROBLEMS WITH A "DEFECTIVE CRUISE CONTROL SWITCH THAT HAS CAUSED TRUCKS TO GO UP IN FLAMES? SIMILAR TO HOW MY EXPEDITION WAS DESTROYED. I ALSO READ THAT FORD EXPEDITIONS AS WELL AS OTHER FORD TRUCKS HAVE HAD A ?POSSIBLE DEFECT IN THE SPEED CONTROL DEACTIVATION SWITCH?. THE ARTICLE STATED THAT, ?SOME SWITCHES COULD LEAK. BECAUSE THE SWITCH HAS ELECTRICAL POWER AT ALL TIMES, THE LEAKING FLUID COULD IGNITE AND CAUSE A FIRE, EVEN WHEN THE VEHICLE IS UNATTENDED?. REGARDLESS OF HOW IT HAPPENED THE TRUCK OBVIOUSLY HAD A DEFECT. I HAVE PHOTOGRAPHS AND MY NEIGHBORS HAVE VIDEO OF THE FIRE. *TR

I WAS ATTEMPTING TO ACCELERATE FROM AN IDLE POSITION TO ENTER A HIGHWAY. IN THE PROCESS OF ACCELERATION, MY ENGINE BEGAN TO KICK AND STUTTER LIKE IT WAS NOT TAKING IN ENOUGH GAS. I HAVE REPORTED THIS MATTER TO MY FORD DEALERSHIP WITHOUT A SATISFACTORY ANSWER. A COLLEAGUE OF MINE WHO OWNS THE EXACT SAME STYLE, MODEL AND YEAR VEHICLE EXPERIENCED THE SAME EXACT ACTIONS AND ALSO VISITED THE SAME FORD DEALERSHIP (WORLD FORD) AND WAS ADVISED THAT THE KICKING OR BUCKING OF THE ENGINE WAS DUE TO A DEFECTIVE TORQUE CONVERTER THAT FORD IS UNWILLING TO REPLACE (A $2000 JOB). THE DEALERSHIP HAS PLACED FLUID IN THE ENGINE WITHOUT ANY RESOLUTION. THIS IS MY 3RD EXPEDITION. WHILE I AM HAPPY WITH FORD, THERE IS CLEARLY A DEFECT (DUE TO SIMILAR ACTIONS IN ITS OTHER MODELS). THEY CHOSE TO IGNORE THE PROBLEM. I NEED A RESOLVE IMMEDIATELY. *TR