2019 Ford Escape

My Ford Escape powertrain went out when I was driving in town, it went from driving fine to not getting out of 1st gear. No warning prior got it towed to my mechanic and he did a diagnostic and it is indeed the transmission. This was extremely dangerous since I was close to being rearended because of the sudden failure. I still didnt get the transmission failure message on the screen until we went to load it up on the wrecker. This is a widely known transmission failure that has plagued this vehicle for years yet it was still sold to me. Ford knows about it and does nothing and it not recalled, unbelievable. Now my only vehicle is down, I cannot get to work and cannot afford thousands for a new transmission and labor. I am still paying on this car.

Vehicle was losing coolant, running rough and check engine light was on. We took it to a Ford dealer who told us: Stored Codes P1299 and P0302 for the cylinder 2 misfire due to the coolant intrusion in the cylinder. The fix is to replace the entire engine at a cost of $15,735.95!! This is a 2019 Ford Escape. We've owned it for six years. We had planned on keeping it another six years, at least. A car should not need an engine replacement within six years. We're retired, living on social security and a very small pension. We can't afford a $15,000 repair. On top of a diagnostic fee of $435 and close to $500 to rent a car (so far.) We contacted Ford and they said there was nothing they could do for us.

We bought the 2019 Ford escape sel in 2023 with 29918. We had the oil changed at 33000 and then we took it to Ford because it was slow starting. Their was coolant in the cylinders requiring us to pay 12000 dollars for a new engine when this only had 36000 miles on it. Ford refused goodwill case and now we acquired an attorney. This is a known engine problem with this Ford. Class action lawsuit Miller vs Ford motor company. Never heard of an engine failure with only 36000 miles.

The contact owns a 2019 Ford Escape. The contact received notification of NHTSA Campaign Number: 26V011000 (Equipment); however, the part to do the recall repair was not yet available. The contact stated that the check engine warning light was illuminated while driving. Upon inspection, the contact's husband became aware that the coolant level was abnormally low. Additionally, a diagnostic scan retrieved Diagnostic Trouble Code: P0302; indicating a misfire in cylinder #2. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 95,000.

Our 2019 Ford Escape began shaking upon starting the vehicle. We took it in for diagnostics to the Ford Dealership. This car has less than 40k miles on it after 7 years of ownership. We were told we would need to completely replace the engine due to a coolant leak. Upon further research, a recall for our exact make and model was identified that described the exact same issue that was identified by Ford. For some reason, our VIN was NOT eligible for the OASIS program that was offered to other FORD owners with the EXACT same problem. The dealership has not been helpful at all in putting me in contact with a Ford Representative that can tell me WHY my particular vehicle did not qualify for the assistance program. After contacting Ford corporate (or tried several times to get someone on the phone instead of a automatic prompt system) I was told that they would send my complaint to the Auto Safety Office BUT they could NOT guarantee I would receive a call back. NOW, the Ford dealership is saying that we have been DENIED assistance and that our case is with the Auto Safety Office and they will not be able to provide an update about our complaint. During this time, the dealership provided us with a loaner vehicle while trying to address the issue. They are now demanding that we return the loaner vehicle. This is also the dealership that services the 2019 Ford Escape in question. It was recalled previously for improper bushings which we complied with the recall and had it repaired accordingly. For an American made vehicle with less than 40k miles this is incredibly disappointing that Ford is unwilling to assist in the complete and total engine replacement that is being offered to others with the EXACT SAME issues that FORD identified. I have purchased 3 Ford vehicles from 2017-2019 and this will be the last. Customer service has been piss poor even when I was able to get someone on the phone. I do not feel safe driving the car after the issue was identified.