2019 Ford Escape

Was told the lugnuts were swollen when I tried to have tires rotated. The repair shop is mainly and oil repair shop. I took it to the dealership I purchased the car from and was told this is a major issue they deal with everyday and Ford has not issued a recall. I have to replace with my own money and labor costs. I have to have it done but think Ford should address this issue as if I had a flat tire somewhere in a remote area I could not get tire off with wrench provided with spare tire.

Bought 4 new tires from Costco Dec 2023. June 2024 tire rotation showed 5/32 and 6/32. after only 7K miles. Brought tires back to Costco and was told I had to wait to make a warranty claim until they are 2/32! This is forcing me to literally put my family's lives at risk. Finally in June 2025, after ONLY 17,312 miles driven the tires were at 3/32. Filed a warranty claim. Costco did the best they could, but in the end, I now have to buy new tires. I did receive ~$600 for the warranty claim but now have to spend another $432 PLUS an alignment. Total cost for now is $900 + $400 +200 (alignment). Not sure how other people view this, but I think I was completely ripped off. $1500 for new tires? REALLY? Tech stated that Bridgestone knows/knew these tires are/were problematic yet did nothing. These tires NEED TO BE RECALLED, the company investigated for deliberately putting peoples' lives at risk.

In the last six months fourteen of sixteen original equipment lug nuts have had to be replaced because they were "swollen". The dealer was able to do this work but I am concerned for the times when I was not having the vehicle serviced. What if I had had a flat tire and could not change the tire because of this issue? This would put me and the vehicle at risk to find a place of safety to replace the tire.

The contact owns a 2019 Ford Escape. The contact stated that after taking the vehicle into the dealer for service, she became aware that the lug nuts had swollen. As a result, the dealer had to break the lug nuts to complete the service and required the contact to cover the cost of the replacement lug nuts. The vehicle was repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 64,500. The VIN was unavailable.

I JUST RECENTLY BOUGHT THIS VEHICLE AND NOW I HAVE A SMALL HOLE IN THE UPPER SIDEWALL OF THE TIRE. THE VEHICLE HAS A LOT OF TREAD STILL LEFT ON THE TIRES ( 9/32). THE HOLE IS TO SMALL TO BE FROM ANY FOREIGN OBJECT ON THE ROAD. I NOW HAVE TO BUY NEW TIRE EVEN THOUGH I SEE YOU HAVE OPEN RECALLS ON OTHER FORD ESCAPE MODELS FROM THE SAME YEAR. THAT RECALL FOR THOSE MODELS ARE FOR SMALL HOLES IN THE TIRE DUE TO AN INCORRECT HEATING PROCESS AT THE MANUFACTURER.

I PURCHASED MY 2019 FORD ESCAPE BRAND NEW IN EARLY SPRING OF 2019. SHORTLY AFTER PURCHASING MY ESCAPE I DID NOTICE SOME SLIPPAGE OF THE TRANSMISSION. I PLANNED ON GOING BACK TO THE DEALER SO THEY COULD CHECK IT OUT, BUT UNFORTUNATELY I BECAME ILL, AND THEREFORE IT SLIPPED MY MIND. I WAS IN AND OUT OF THE HOSPITAL FOR THE NEXT SEVERAL MONTHS, BUT AS SOON AS I FELT WELL ENOUGH I COULD NOT WAIT TO DRIVE MY NEW CAR AGAIN. MY FIRST TRIP WAS ACTUALLY TO MY ONCOLOGIST OFFICE, BUT I WAS EXCITED JUST TO BE DRIVING. ON MY WAY THERE, HOWEVER, MY CAR JERKED ME TO THE LEFT CAUSING ME TO RUN OFF THE ROAD. I WAS RIGHT IN FRONT OF MY DOCTOR'S OFFICE, SO I PARKED AND WENT ABOUT MY BUSINESS. WHEN I MY APPOINTMENT WAS OVER, AND I CAME BACK OUT I NOTICED I HAD A FLAT TIRE. IT REALLY SURPRISED ME, BECAUSE EVEN THOUGH I DID HAVE THE WEIRD INCIDENT I MENTIONED PREVIOUSLY, I DIDN'T THINK IT WOULD CAUSE MY TIRE TO BLOW OUT. SO, I HAD THE TIRE REPLACED, AND LIFE WENT ON. SHORTLY AFTER THAT, I STARTED HAVING PROBLEMS STARTING MY CAR. I HAD IT TOWED TO THE DEALER FOR THE FIRST TIME 11/19/19, MY CAR WAS TOWED TO THE DEALER 1/20/21 WITH THE SAME PROBLEM. I ADMIT, I DO NOT DRIVE MY CAR MUCH THESE DAYS, BUT I DO MAKE AN EFFORT TO START IT ALMOST EVERYDAY, AND LET RUN FOR 20 MINUTES. WHEN I PURCHASED THE ESCAPE, I WAS EXPECTING TO HAVE TO DRIVE TO THE MEDICAL ONCE OR TWICE A MONTH. I AM SURE EVERYONE IS DRIVING LESS BECAUSE OF THE CORONA VIRUS. I REALLY FEEL NERVOUS GOING OUT BECAUSE OF MY VEHICLE AND CORONA. I HAVE CALL ROADSIDE ASSISTANCE MORE SINCE I BOUGHT THE 2019 ESCAPE, THAN MY OWN MOTHER. ONE LAST THING. I DID MENTION THE TRANSMISSION SLIPPING THE FIRST TIME I HAD IT TOWED BACK TO THE DEALER, AND THEY SAID WHEN THEY TEST DROVE IT AFTER REPLACING THE BATTERY, IT DROVE FINE, BUT I RECORDED THE MILEAGE WHEN I WENT TO PICK IT UP, AND THE MILEAGE WAS THE SAME AS IT WAS WHEN I DROPPED IT OFF.

SINCE BUYING MY ESCAPE BRAND NEW WITH 1 MILE ON IT, IT HAS BEEN PLAGUED WITH ISSUES, ENGINE SHUTS OFF WHILE DRIVING CAN BE GOING 30 MPH OR 70 MPH, WHILE DRIVING ON THE INTERSTATE AT 70 BAD SMELL FROM CATALYTIC CONVERTER SEEPS IN THROUGH VENTS. PASSENGER SIDE TIRE WALL BLEW WHILE TURNING OUT OF A PARKING LOT. LICENSE PLATE LIGHT OUT AND UNABLE TO REMOVE TO CHANGE. DEALERSHIP HAS HAD CAR SEVERAL TIMES CLAIMING NOTHING IS WRONG WITH IT. RADIO KEEPS SAYING "UPDATE" DEALERSHIP CLAIMS IT'S MY PHONE (MY PHONE HAS NO UPDATES DUE) BRAKES MAKE TERRIBLE NOISE WHEN REVERSE BREAKING. A LITTLE OVER 11,000 MILES AND TRANSMISSION KEEPS SLIPPING BUT DEALERSHIP CLAIMS NOTHING IS WRONG, ALSO CAR DOES NOT WANT TO START HALF THE TIME. USB FOR PHONE CORD IN FRONT DOES NOT WANT TO STAY CONNECTED, AND BACK PORT FOR CAR CHARGER OVERHEATED AND CAUSED MY DAUGHTER BURNS ON HER HAND. MY DAUGHTER WAS DRIVING IT AND IT STRANDED HER ON SIDE OF ROAD AND WOULDN'T START, HAD TO SHUT OFF ,TAKE OUT KEY AND LET SIT TO RESTART BUT DEALERSHIP CLAIMS NOTHING IS WRONG. OVERALL THE DISAPPOINTMENT WITH THE 2019 ESCAPE IS HIGH. SOMETHING NEEDS TO BE DONE FURTHER TO INVESTIGATE THESE CLAIMS OF ENGINE SHUTTING OFF AND OTHER ISSUES.