2019 Ford Escape

The contact owns a 2019 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle independently started reversing. The vehicle was towed to an independent mechanic where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 117,000.

Was driving car is 2019 and has 84802 miles and no issues and all of a sudden power train issue came on and car would barely drive. The dealer was rude and zero help and so was ford number. There are 96 complaints of the same thing that should fall under the campaign 22v413000. I had on my ford app that I was part of the csp but the dealer said I was not and would do nothing for me and now look I have the exact issue and now no one wants to take care of it and it is not a cheap repair. FORD should have to refund me this money ASAP!!!! Or do something because how do I know I won’t have more issues after I get this fixed. I bought this car brand new and also took it to dealer to get all oil changes and etc to make sure things were handled and they were not. Will not ever go back to that dealer. And not sure I will ever buy a ford again because of how I have been treated so far.

The transmission is damaged beyond repair at 90 thousand miles. This vehicle is always serviced at Ford truck city in Buda Texas. We are very very disappointed with the quality and service from FORD. This vehicle is at the same dealership been serviced in Buda Texas at the cost of $ $8,400 dollars. We have no choice but to get a loan to paid for. I am helping my granddaughter paid for, si she can go to college and work. This is very very difficult for us. HELP !!

The contact owns a 2019 Ford Escape. The contact stated while driving from a complete stop at various speeds, the vehicle hesitated to respond upon depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle was taken to the dealer several times, and the dealer replaced the transmission and the turbo; however, the failure persisted. The vehicle was taken to Advance Auto, where it was diagnosed with camshaft failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

The contact owns a 2019 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle failed to shift gear as needed. The vehicle was taken for maintenance to the dealer and the vehicle was repaired. The contact stated that on another occasion, the vehicle failed to shift gear. The check engine warning light illuminated with a knocking sound coming from the vehicle. The vehicle was then taken to a dealer and diagnosed with gearbox failure. The vehicle was repaired for the most recent failure. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 96,167.

The contact owns a 2019 Ford Escape. The contact stated while driving 65 MPH, the accelerator pedal failed to respond. The vehicle was stalling and jerking. There were no warning lights illuminated. An independent mechanic arrived at the residence to diagnose the vehicle. The vehicle was diagnosed with CVT transmission failure. The contact was informed that the transmission needed to be replaced. The local dealer was contacted; however, the vehicle was not repaired because the vehicle was not under recall. The manufacturer was made aware of the failure and informed the contact that if a warning light became illuminated, assistance would be provided with the repair. The failure mileage was approximately 25,000.

My car will not drive. Power train light came on out of no where o was less than a mile from home and car keep going from 40 rpm to 5 rpm and would move hardly at all and then speed up. Car makes noise after turn it off like the csp. I have been told the CSP is not valid for me and this is going to be a very expensive repair up to $15,000. Can not believe Ford is not being held accountable for this

The 2019 Ford Escape (purchased new in December 2018) was taken to the Nick Mayer Ford (Mayfield Heights, Ohio where it was purchased) service department in August/September 2024 for a computer diagnostic analysis for a previous warranty recall/repair problems regarding short block replacement for coolant intrusion that was not performed/corrected several years prior in 2021 when only the turbocharger was replaced. The problem was excessive smoke being emitted at engine start back in 2021 when the only turbocharger was replaced and the problem reappeared in August 2024. Nick Mayer Ford had the vehicle for two weeks in August/September 2024 and provided neither a computer diagnostic analysis report nor repair of the previous recall/repair issues (2021) including no explanation/resolution of the problem. Currently, due to the previous undiagnosed/unresolved problems, the engine failed at 70,000 miles in December 2024 and the long engine block has to be replaced. The engine warning lamp was on at the time of engine failure. We are still paying on a car loan for the vehicle. References: 1. Ford Help Desk Assistance Claim Case# [XXX] on 12/5/2024 filed with Tanya E. for short block replacement for coolant intrusion. 2. Ohio Attorney General Matter Number [XXX] on 12/6/2024 filed with Ross. 3. Ohio Attorney General Consumer Complaint# [XXX] filed online on 1/3/2025.

The contact owns a 2019 Ford Escape. The contact stated that while attempting to accelerate from being stopped at a stop sign, the engine revved; however, the vehicle failed to accelerate as intended. There were no warning lights illuminated. The vehicle was towed to the dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the repair was not covered under recall or warranty. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 107,972.