2019 Ford Escape

Our 2019 Ford Escape began shaking upon starting the vehicle. We took it in for diagnostics to the Ford Dealership. This car has less than 40k miles on it after 7 years of ownership. We were told we would need to completely replace the engine due to a coolant leak. Upon further research, a recall for our exact make and model was identified that described the exact same issue that was identified by Ford. For some reason, our VIN was NOT eligible for the OASIS program that was offered to other FORD owners with the EXACT same problem. The dealership has not been helpful at all in putting me in contact with a Ford Representative that can tell me WHY my particular vehicle did not qualify for the assistance program. After contacting Ford corporate (or tried several times to get someone on the phone instead of a automatic prompt system) I was told that they would send my complaint to the Auto Safety Office BUT they could NOT guarantee I would receive a call back. NOW, the Ford dealership is saying that we have been DENIED assistance and that our case is with the Auto Safety Office and they will not be able to provide an update about our complaint. During this time, the dealership provided us with a loaner vehicle while trying to address the issue. They are now demanding that we return the loaner vehicle. This is also the dealership that services the 2019 Ford Escape in question. It was recalled previously for improper bushings which we complied with the recall and had it repaired accordingly. For an American made vehicle with less than 40k miles this is incredibly disappointing that Ford is unwilling to assist in the complete and total engine replacement that is being offered to others with the EXACT SAME issues that FORD identified. I have purchased 3 Ford vehicles from 2017-2019 and this will be the last. Customer service has been piss poor even when I was able to get someone on the phone. I do not feel safe driving the car after the issue was identified.

Was driving and a loud pop happened when pulling onto the hwy and lost power. Immediately pulled into parking lot and tried to restart but would not start. My son came over that evening and towed back to my house and the discovered the oil pan was cracked along with block and piston shattered. There are parts inside the oil pan. This has not been inspected by a dealer or service center. No warning or check engine lights came on indicating a problem. My build date is June of 2019 and the tsb is for May of 2019, indicating that this engine still had a coolant problem as there was no coolant left and had all came out in the pan with the oil. I am asking for assistance in getting this covered . Please let me know what steps can be taken. Thanks

Ford only showed one code P0403 tuneup with a written statement I asked for wanting 15k for a new engine and verbal;y stating I need a whole new engine. The 2019 Ford escape began to smoke heavily while driving. I put over had the car towed to Ford dealer in sandy springs. As Ford is stating that this car needs a new engine the old recall existed from years ago has expired on the VIN number 2022. Just because I made a purchase from 2024 doesn't mean the the issues have been resolved and you should be aware and know about the mechanical issues and list them remained as a recall. The 2020 model also shows major concerns in fact from 2012 to 2020 models Ford escape complaints are listed on your website repetitive recall mechanical issues unfixed or part not available should be all listed as a recalls safety of drivers. Some referred to as problematics when driving but other diagnostics showed engine transmission, now showing on Ford website is Block heater element replacement, Powertrain control module reprograming and Transmission shifter cable bushing

car suddenly overheated leaving myself and two children stranded on the interstate. it's a confirmed cylinder 3 coolant intrusion that is a well known documented issue. diagnosed and confirmed by the dealership. I was unaware of this issue, I thought buying a certified pre owned car meant it was in perfect shape, not a ticking time bomb.

The engine block and cylinder head assembly failed due to a manufacturing design flaw that causes engine coolant to intrude into the cylinder bores. This defect was officially reproduced, tested, and confirmed by factory-certified technicians at AutoNation Ford Katy in Katy, Texas. The vehicle is currently parked at my residence and is fully available for inspection upon request. Prior to the failure, the vehicle exhibited a glowing Check Engine Light on the dashboard, low coolant levels, and rough engine idling upon startup, which first appeared immediately prior to the formal dealership diagnosis at 81,085 miles. Coolant intrusion into the combustion chambers causes sudden engine misfires, severe overheating, and white smoke emission. This defect risks a sudden, unpredictable loss of motive power while driving at highway speeds, creating a severe, immediate collision hazard for myself and other motorists on the road.

Took my car into the dealership with a check engine light at 50k miles. The dealership told me that because it’s a poorly designed engine in the car I would need a full engine block replacement and quoted me $12k. The root cause of this problem is the known coolant intrusion issue referenced in Ford’s customer satisfaction program 21N12. I called ford customer service and the agent told me “bad luck, ford is offering no assistance to you.” To answer the questions specifically: The engine failed. It can’t be safe to drive a car anywhere that has an engine which can fail so suddenly. The problem has been confirmed by the dealer. The manufacturer has confirmed the problem. The only warning was a check engine light about 50 miles before the engine failed.