2018 Ford Escape

I am experiencing transmission issues in my 2018 Ford Escape SUV, the vehicle is barely 5 yrs old with less than 75k on the odometer. I started noticing that when I go over 60mph it starts to sputter, I took it to the ford dealership and was told I need to replace the torque converter and transmission at a cost of over 6K. I am in a delima as this is my only vehicle and or not to repair the vehicle or get rid of it. This is a very frustrating situation to be in.

The contact owns a 2018 Ford Escape. The contact stated that while driving at an unknown speed, a warning message stated there was "High Engine Temperature Stop Safely". The contact stated that the check engine warning light illuminated, and the vehicle was towed to the residence. The vehicle was later towed to an independent mechanic where the vehicle was diagnosed with internal engine failure. Additionally, anti-freeze was leaking into the cylinder causing the engine to overheat. The independent mechanic contacted the dealer where it was recommended for the vehicle to be taken to the dealer. The contact had the vehicle towed to the dealer where the vehicle was diagnosed with a misfire in cylinder #3, a cylinder compression was low, and it was stated that the long block assembly needed to be replaced. The dealer submitted the findings to the manufacturer and the manufacturer stated that the vehicle would not be included in Customer Satisfaction Program: 21N12 due to the mileage. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 91,000.

I received a warning on my dashboard to pullover safely because my engine was overheating even though I just left work from a cold start. I had it towed to my mechanic who told me I had a serious issue and recommended I take it to Ford. Ford just confirmed a short engine block issue and even though I had the required repair done on 7/9/22 that was supposed to prevent this more expensive issue. My particular vehicle was not on the Program 21N12 Coolant Intrusion Recall for possible short engine block issue but that's the exact issues the dealership just told me has happened to my vehicle. Luckily I was able to maneuver it out of the line of traffic safely.

The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle lost significant motive power. After which, the contact observed excessive smoke emanating from the exhaust, prompting her to pull to the side of the roadway. After a visual inspection of the engine compartment, the contact observed oil covering the engine. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, but the contact was unable to recall the diagnostic result. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 54,000.

The contact owns a 2018 Ford Escape. The contact stated that while driving at approximately 50 MPH, the exhaust began to show signs of smoke, and the vehicle was pulled over to the shoulder of the road. The Check Engine Warning Light had illuminated. The vehicle was restarted but failed to maintain power and would not drive. The vehicle was towed to an independent mechanic where it was diagnosed that there was Anti-Freeze leaked into the engine and that the engine needed to be replaced. The local dealer was not contacted. The manufacturer was made aware of the failure. The vehicle was towed to a Ford Service center where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired as of yet. The failure mileage was approximately 93,000.

I recently took my car for an oil change and was informed by the technician that a diagnostic was needed due to hearing coolant pooling into the engine. After the diagnostic was performed I was provided with a list of codes that stated it was a recall issue with coolant pooling into the engine. I then took it to a Ford dealership and they stated it was not a recall issue. I submitted a copy of the codes that the independent repair technician emailed me, and that they signified a recall issue. A week later after vehemently denying there was no coolant issue, Ford stated they removed a spark plug and found contaminants in the engine, yet stated it was not a recall issue. My safety was put at risk in that my engine could seize at any moment and cause bodily harm to me or others. The component has not been inspected by the manufacturer, police or insurance representative. There were no warning sign when I initially heard the coolant pooling, however, when I took it for an oil change the check engine light appeared as I was driving to have an oil change.

The contact's daughter owns a 2018 Ford Escape. The contact stated while his daughter was driving 25 MPH, there was a significant amount of smoke coming out of the tailpipe, and the vehicle stalled. There was no warning light illuminated. The vehicle failed to restart and was towed to an independent mechanic, where it was diagnosed that there was a coolant intrusion in the engine. The mechanic determined that the short block needed to be replaced. The dealer was notified of the failure and charged a repair fee because the vehicle was out of warranty. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 118,692.

The vehicle started overheating due to an internal coolant leak that sends coolant into the cylinder head. This is apparently a common issue with these vehicles and could easily lead to a fire. There is an active recall for the same exact engine in the Ford Fusion. There needs to be a recall for the Ford Escape engines as well before people sustain unnecessary injury/death.

There is a known issue with the 1.5 liter engine for the 2018 Ford Escape related to coolant leaks in the engine causing cylinder misfires (which can lead to damaged spark plugs, lost coolant, overheating, among other things)--Ford has addressed the issue via a "customer service program" (program [XXX]) in what appears to be an attempt to avoid an active recall. Although the issue is widespread for the 1.5 liter engine, it still occurs in the 2.0 liter engine. I have the 2.0 liter engine and am having the same issue (coolant leak due to the design of the open block, has caused multiple issues). The Ford dealership service center (McLarty Daniel Ford in Bentonville, AR) confirmed the diagnosis and that I would need an entirely new engine. But because I'm 2,000 miles outside of my power train warranty and the customer service program only applies to 1.5 liter engines, Ford wants me to pay for all or most of the repairs. Ford should expand program [XXX] to cover the 2.0 liter engine or be forced to address the issue via a recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)