2018 Ford Escape

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle began to drive in LIMP Mode with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that coolant was leaking into the eco boost and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 119,107.

The contact owns a 2018 Ford Escape. The contact stated that on several occasions when the vehicle was started, the engine misfired and was running rough. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the engine needed to be replaced due to coolant intrusion. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 102,245.

The contact owns a 2018 Ford Escape. The contact stated that the transmission and alternator had been replaced in the past. The vehicle was taken to a local mechanic where it was diagnosed that the coolant level was low, the cylinder temperature was too high, cylinder #2 had misfired, and the spark plugs had seized. The vehicle was not repaired due to the cost. The local dealer was not contacted. The manufacturer was made aware of the failure. The failure mileage was approximately 129,000.

The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, she became aware of a misfire failure with the vehicle. The contact stated that the temperature gauge became extremely elevated, and the Engine Overheating warning light was illuminated. The vehicle was taken to an independent mechanic where the spark plugs were replaced; however, the failure reoccurred. The vehicle was taken to an independent mechanic for the second time and the spark plugs were replaced again; however, the failure persisted. The contact stated that the check engine warning light illuminated, and the engine misfire persisted. The vehicle was not repaired. The contact related to the failure with the Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). However, the vehicle was not included in the program. The manufacturer was made aware of the failure; however, no assistance was provided. The failure mileage was approximately 80,000.

The contact owns a 2019 Ford Fusion. The contact stated that while driving at undisclosed speeds, she became aware of a failure with the software on the radio. The contact stated that while trying to connect the phone to the radio, the calls kept dropping, or she could not hear the other person over the radio, as intended. The contact stated the failure was dangerous since she had to maneuver the radio and the connection while driving, which w distracting to her while driving. The vehicle was taken to a local dealer where it was repaired over a year ago; however, the failure reoccurred. The vehicle was taken back to the same local dealer, and it was diagnosed that the EPAM needed to be replaced. The vehicle was not repaired. The contact stated that while researching online, she became aware of an unknown recall related to the failure. The manufacturer was made aware of the failure. However, the contact was referred to the NHTSA Hotline. The failure mileage was approximately 95,000.