2018 Ford Escape

The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly hesitated and lost motive power before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the torque converter. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 56,000.

The contact owns a 2018 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light remained illuminated and temperature gauge raised to HOT, and the vehicle failed to properly accelerate. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that there was coolant intrusion into the engine, and the engine short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was unknown.

The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the spark plugs were replaced; however, the failure persisted. The vehicle was taken to the independent mechanic a second time and was diagnosed with coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 109,000. The VIN was not available.

Antifreeze is going into the engine making the SUV shake and blow white smoke so the vehicle is inoperable. The mechanic told me this is a problem with the 2018 Ford Escape and that Ford would only cover the cost of repairs up to 84,000 miles or 7 years and my vehicle has 94,000 so Ford says they won't do anything to cover the cost of a new engine. Since when is there an expiration date/miles on a RECALL? NOONE DRIVES THEIR CAR 12,000 MILES A YEAR ANYMORE. These number's need to be reevaluated for a more accurate mileage. This RECALL needs to be extended to all Ford customers since we've paid for a vehicle and didn't even get 100,000 miles out of it when it's report to last 200,000-250,000 miles. Ford has had multiple issues with all of their ECO vehicles.

The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where the engine cooling pump was replaced; however, the failure persisted. The vehicle was taken back to the dealer, where it diagnosed that there was coolant intrusion in the engine. The dealer determined that the engine short block needed to be replaced. The dealer informed the contact that the vehicle could not be repaired under Ford Campaign Number: 21N12, because the campaign had expired. The vehicle was not repaired. The contact stated that she had not received a notification letter for Ford Campaign Number: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 93,400.

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle was shuddering. Additionally, the vehicle hesitated to respond while driving from a complete stop. The contact stated that upon scanning the vehicle, diagnostic test codes for several cylinder misfires were retrieved. The vehicle was taken to an independent mechanic, where the spark plugs and ignition coils were replaced; however, the failure recurred while driving 35 MPH. The check engine warning light was illuminated. The contact stated that upon scanning the vehicle, diagnostic test codes for cylinder #2 misfire was retrieved. The vehicle was not repaired. The dealer was contacted and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 86,964.

The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer. The vehicle was diagnosed with a misfire in cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 79,360.

On June 25, 2024 my 2018 Ford Escape overheated. I had to get it towed. I noticed there was no coolant in the coolant receptacle under the hood. There was also no evidence of a coolant leak anywhere. On June 27, I brought it into a service station where a pressure test was performed and no leak was detected. I then brought it to a Ford dealership and explained the issue. It was then I learned about the eco boost engine and coolant leaking into the cylinders issue. The fix for this issue is to replace the engine or the long block assembly. I was quoted a price of $8500. to do this by the Ford dealership. My car has only 57,700 miles on it.

I had an issue in 2022 with my 2018 ford escape they said I had no antifreeze left and needed a transmission it took 5 months but never found the antifreeze issue or fixed it. Now engine light came on to be told a TSB came out 3 months after my repair with a diagnosis for the issues I have had since purchased car. They are refusing to fix unless it’s under warranty I had a warranty when I first took car in 2022 but now I am just out a $35,000 car that I can’t afford to replace engine. TSB report Ford don’t care nor want to assist in anyway with an issue reported and brought up before warranty expired yet I am at fault now. Not ok they should be fixing this issue for free but due to entire engine being damaged they are just letting customers lose everything including a job when they don’t have a way to get to work after paying for 6 years and won’t offer help