2017 Ford Escape

The contact owns a 2017 Ford Escape. The contact stated while driving at highway speeds, the vehicle began to shake abnormally with the check engine warning light illuminated. The contact was able to drive the vehicle home; however, upon restarting the vehicle, the engine began to shake abnormally while idling. Due to the failure, the vehicle was towed to the dealer where it was discovered there was coolant intrusion into the engine cylinder. The vehicle was diagnosed with engine failure and the contact was informed that the short block needed to be replaced. The manufacturer was notified of the failure and the contact was informed that the vehicle was not covered under warranty. The vehicle was not repaired. The failure mileage was approximately 37,200.

In March of 2021, I was traveling to the Tyrone, PA for a bridal shower, when my check engine light began flashing, and my car was running very rough (bumpy, not accelerating, etc). A Firestone Complete Auto Care in Altoona, PA was able to take my car and diagnose the issue. They determined that coolant leaked into cylinders 2 and 3, and that a Ford dealership would need to conduct the repairs. Stuckey Ford in Hollidaysburg, PA took my car and found the same problems. They recommended the engine be completely replaced, totaling $7,262.42. At this time, Ford stated that the issue wasn't covered, so it was paid out of pocket. 6 months later in November 2021, the transmission died. Ford recommended a replacement. I'm unsure if the transmission dying is at all related to the initial coolant leak issue. This was also not covered by Ford, and paid for out of pocket. I have recently learned about the Customer Satisfaction Program 21N12. After talking to local dealerships, I was forwarded to Ford Customer Care, where they informed me that the bulletin expired in November 2022, meaning I would not be reimbursed for the engine replacement. I have moved a handful of times in the past several years, so any notice of this may have been lost in the mail or delivered to the incorrect address.

At 95,000 miles the vehicle would jump shifting gears. We took it the mechanic and they noticed one of the cylinders is missing firing. They noticed it is due to a coolant leak. Also, there is smoke coming out of the exhaust and there is a smell. The ford mechanic has said this is due to a coolant leak issue and needs a full engine block replacement that costs over $8,000.

The contact owns a 2017 Ford Escape. The contact stated while driving approximately 40 MPH, the check engine warning light illuminated. The contact stated that the vehicle was driving normally; however, when the vehicle was started in the morning, the vehicle was idling rough for approximately 5 minutes. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had entered the cylinders and the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to Technical Service Bulletin Number: 19-2139 Coolant Intrusion into the Cylinder (Engine and Engine Cooling). The failure mileage was approximately 122,000.

The contact owns a 2017 Ford Escape. The contact stated while driving approximately 30 MPH, the check engine warning light illuminated. The contact stated that the temperature gauge started climbing into the high temperature and then went below the normal engine temperature and then fluctuated. There was a message to stop and turn off the vehicle due to the engine temperature. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had intruded into the cylinders, and the engine needed to be replaced. The vehicle had not been repaired. The contact researched online and related the failure to Technical Service Bulletin: 19-2346 - Coolant in Cylinders (Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was approximately 75,000.

Unfortunately, this vehicle has had an ongoing electrical safety issue and Peoria Ford has failed to properly address the concern. The issue is, while driving down the road intermittently the door open and not park indication comes on, then all the electronics start flashing randomly, the radio and A/C start working intermittently then stop altogether, and all electronics go out, everything out, no lights, no dash indications, nothing.