2017 Ford Escape

The contact owns a 2017 Ford Escape. The contact stated that on several occasions while the vehicle was running, the vehicle shuddered with the check engine warning light illuminated. Additionally, the contact stated that on each occasion, the vehicle drove rough, and while decelerating the vehicle jerked continuously until shifted into park(P). The vehicle was taken to an independent mechanic where it was diagnosed that the spark plugs needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was then taken to a dealer where it was diagnosed that the engine needed to be replaced due to coolant intrusion. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 75,000.

The contact owns a 2017 Ford Escape. The contact stated while driving 65 MPH, the check engine warning light illuminated, and the engine ran rough. The vehicle was taken to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 47,000.

The contact owns a 2017 Ford Escape. The contact stated the admissions warning light had been illuminated on the instrument panel. The contact noticed that around this time the heating system had failed. The vehicle had been taken to an independent mechanic who noticed the anit-freeze tank had been low. The anti-freeze had been refilled and a fuse had been repaled. Approximately, 3 months after the admissions light had illuminated on the instrument panel. The vehicle was taken to another independent mechanic where it was diagnosed that the anit-freeze was low again and that coolant was leaking with cylinder # 3 causing the engine to overheat and fail. The engine needed to be replaced. The engine had not been replaced. The manufacturer was made aware of the failure and it was confirmed the VIN was not covered under a recall or warranty. The manufacturer referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was 59,999.

The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was idling in stop-and-go traffic, the check engine warning light illuminated, and the engine started running hot. The contact was able to pull over and check the coolant level and became aware that the coolant reservoir was nearly empty. The contact refilled the coolant reservoir, and the vehicle was taken to the dealer where it was diagnosed that there was coolant intrusion in cylinder #2, causing engine failure. The contact was informed that the engine needed to be replaced. The dealer informed the contact that the failure was related to the Technical Service Bulletin, NHTSA ID:10214126 (Engine and Engine Cooling); however, the VIN was not included. The contact was referred to the manufacturer. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the TSB. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 88,000.

Started driving vehicle one morning and white smoke came of the exhaust. Took it back to Cascade Auto where I purchased the car. Head gasket has to be repaired. Cascade is currently repairing the head gasket. $3,000 repair. The car only has 70,000 miles on it. Ford Motor Company would not help with this repair. I talked with Klaben Ford and North Canton Ford. Also, I called the ford hotline and they would not help with the repair.

My 2017 Ford escape has been diagnosed with a coolant intrusion problem. Error code P0303 and P0316 Car is out of Ford warranty but my Auto Nation Protection plan did not expire until 6/18/24. Mileage is only 51607 on day of diagnosis. 7/11/24. My protection plan will not do anything as it is expired. I did first have trouble on 4/20/24 when the engine light came on. Took to mechanic as a veri scan showed Cylinder 3 misfire detected. Mechanic made repairs, ignition coil and spark plugs. work done on 5/7/24. Brought it back a few times to mechanic as the engine light kept coming on. He said to bring it to the dealer as it may be a computer problem. I took to dealer and they diagnosed this coolant intrusion problem. No one will fix this as the warranty is out. I called Ford and they said to repair the car and hold on to the receipt. Seriously????? This is an $8000 repair and I only owe $7,000. I have since researched this and I found out this is a known issue with the escape 2.0. I believe the 1.5 may have had a recall, I am not sure. What about the 2.0. What am I to do now? Please advise. Thank you

Engine was overheating, found out no coolant in overflow, no engine code shown, took to Ford dealership. They found system was clearing out the codes and found coolant leaking into engine. Was quoted 10, 661.29 to replace engine They said my engine wasn't covered under the current recalls on the engines that are leaking coolant into the engine. They know of this problem, but mine wasn't one of them I attached the receipt from Lasco Ford that has details on it. Please let me know if you weren't able to view the receipt. Thank you

We have only had our 2017 Ford escape for less than two years. We are the second owners of the vehicle and have maintained its prestigious service record with none stating that the transmission was or is faulty. Woke up one morning, driving to work and all of a sudden I go to press the gas and it felt like I hit a brick wall. It was the scariest thing! My head almost hit the steering wheel!!! I was NOT expecting that at all! Took it to our mechanic on a trailer and they stated that the transmission did NOT even come up on the diagnostic computer. They informed me that they tested the fluid and that was OK. They called me to come pick it up. I told them there’s no way it’s OK because of what happened. My dad went and picked it up he was only a minute or two down the road and it happened to him . He called our mechanic back, put it back on my dad‘s trailer with help from a friend. Got it back to their service department and again hooked it up to the computer and it did not say the transmission. But with the mechanics expertise, it was the transmission. They also stated that for this particular vehicle you cannot “rebuild the transmission” it is a “throwaway transmission” and you have to buy a whole new one. This is a huge safety concern. Like I mentioned, it felt like hitting a brick wall. It just completely stopped with no indication that there’s even a transmission issue or signal on my dashboard and now this is going to cost about $7000 to replace. We have to get it fixed. When we purchased the vehicle a year and a half ago it was over $20,000. This is a major issue for me and my family because we will not be able to afford this, but this needs to get fixed somehow. If someone in your department can escalate this and give me a call I would greatly appreciate it. We can provide any documentation needed from two different Mechanic shops. The place where we bought it where I get it regularly maintained, and the mechanic that informed us that it is the transmission.