2017 Ford Escape

The contact owns a 2017 Ford Escape. The contact stated that there was coolant leaking from the vehicle, and the “Engine Fault - Service Now” message was displayed. The vehicle was taken to an independent mechanic, who determined that the spark plugs and EVAP system needed to be replaced. The vehicle was taken to another independent mechanic, who determined that the head gasket was leaking into the exhaust and there was coolant intrusion into the engine. The mechanic recommended that the engine be replaced. The contact called the local dealer and was informed that the vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 107,000.

My engine light came on during a longer drive for a road trip. When I took it to the dealership, my coolant level was very low and was causing my engine was overheating. The Ford service center diagnosed it as being low due to coolant intrusion into cylinder 1 causing a misfire and engine overheating. With it consuming coolant, the engine overheating can be a safety risk and Ford told me the only way to solve the problem is to completely replace the engine. I took it to another independent service center who noted moisture in cylinder 1 and believes it to be coolant intrusion as well.

The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, the vehicle experienced rough idling and was shaking abnormally. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed the vehicle with a cracked cylinder head and misfire in cylinder #2. The vehicle was then taken to the dealer, who determined that the engine block was cracked and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.

Car experienced COOLANT INTRUSION. This engine is 7 years old and is experiencing the same problem as many service bulletins describe as a known problem with this engine for example 192346. Our mileage is under the warranty guidelines but ford is saying it is out of warranty and want us to replace the engine. We have maintained this car well and we feel ford should cover the engine replacement. This is a problem they are aware of and our vehicle should be part of this repair. An engine should last longer than 7 years. We recently had an oil change done at a ford facility and within a couple days the check engine light came on. We had it taken to a ford dealership and they diagnosed coolant intrusion and said we need to replace the engine.

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly hesitated before returning to normal functionality. The check engine warning light was illuminated. The vehicle was taken to the dealer, who observed coolant intrusion into cylinder #1, resulting in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 100,000.

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, he observed excessive smoke emanating from the exhaust. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into the engine had resulted in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was not notified of the failure. The failure mileage was 150,000. The VIN was not available.

The contact owns a 2017 Ford Escape. The contact stated while operating the vehicle, the check engine warning light remained illuminated, and the vehicle experienced rough idling. The vehicle was taken to the local dealer who determined that the engine block had cracked due to coolant intrusion into the engine, causing the engine to overheat. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The contacted indicated that the engine was previously replaced for a similar failure. The failure mileage was 65,000.

The contact owns a 2017 Ford Escape. The contact stated that when the vehicle was started, the vehicle was jerking and shaking abnormally. In addition, the check engine warning light was illuminated, and the vehicle was idling rough. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 132,180.

The contact owns a 2017 Ford Escape. The contact stated while cold starting the vehicle, there was a large cloud of white smoke coming from the exhaust pipe. The contact stated that the vehicle was idling rough until the engine had warmed up. The contact stated there was no warning light illuminated. The contact stated that the failure was intermittent at first but had become a recurring failure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the engine block was cracked, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 62,000.