2016 Ford Escape

The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed, there was an abnormal rumbling sound coming from the engine compartment, after which the vehicle lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 80,000.

The contact owns a 2016 Ford Escape. The contact stated that while driving approximately 10 MPH, the vehicle jerked and stalled. The vehicle was towed to the local dealer who diagnosed that the transmission had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 92,000.

The contact owns a 2016 Ford Escape. The contact stated while driving 58 MPH in the rain, the sunroof glass panel exploded and shattered. The contact continued driving. The contact had not sustained any injuries. The dealer was notified of the failure and provided an estimate for the repair. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and transferred the contact to the NHTSA Hotline. The failure mileage was approximately 119,500.

The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, prompting the contact to discontinue driving the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that there was coolant intrusion into several cylinders, resulting in damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 88,000.

The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rearview camera displayed a distorted or blank image. The message "Camera Unavailable" was displayed. The vehicle was taken to the dealer, but the dealer was unable to duplicate the failure. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V273000 (Back Over Prevention); however, the VIN was not included. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was 41,495.

Backup camera intermittently stops working. Some days, it works fine. Other days, whenever shift to reverse, the screen is either black or blue with the message that the camera is not available. It will sometimes go to the black/blue screen while I am reversing into/ out of my driveway, parking spot, etc. Shifting to park or neutral and then to reverse doesn't correct the problem. It started out as an occasional problem, but now happens multiple times a day. This is an extremely unsafe situation. If someone/something is behind me when I am reversing, it is likely that I would not have enough time to react to prevent an injury or worse.So many other Ford vehicles have a recall for backup camera issues, why is the Escape not included?

The contact owns a 2016 Ford Escape. The contact stated while the vehicle was stationary, the vehicle became hard to shift into gear. The check engine warning light was illuminated. The contact's daughter took the vehicle to a dealer to be diagnosed. The contact was informed that the canister purge valve, valve cover, oil pan gasket, engine, and turbo needed to be replaced. The contact had received an unknown recall notification for the transmission. The contact authorized the canister purge valve to be replaced. The manufacturer was made aware of the failure and referred to the NHTSA Hotline. The failure mileage was approximately 119,500.