2016 Ford Escape

The contact owns a 2016 Ford Escape. The contact stated that while operating the vehicle, the message "Power Steering Assist" was displayed. The vehicle was restarted, and the message was no longer displayed, and the vehicle operated normally. Later, while driving at an undisclosed speed, the power steering message returned, and the steering wheel became difficult to turn in either direction. Additionally, the traction control warning light was illuminated. The cause of the failures was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 236,000.

While driving the car, the electronic power assist steering stopped working, making it extremely difficult to steer and drove straight into a curb. Was able to slowly back the car up then very carefully drove to the local shop. Thankfully, no pedestrians were walking on the sidewalk. Power assist unit failed which caused a very unsafe driving condition. It required two strong arms to muscle the steering carefully to drive the car to the shop.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000(BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure listed in the recall. Also, while operating the vehicle the steering wheel had experience severe jerking making the vehicle difficult to steer and control. The cause of the failures were not yet determined. The failure mileage was 150,000.

The contact owns a 2016 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the driver became aware that the electric power steering was not functioning properly, which required the driver to increase the efforts to steer the vehicle. The contact stated that the vehicle returned to normal functionality, but the failure had been recurring while driving. No warning lights were illuminated. The vehicle was not diagnosed or repaired by the dealer or an independent mechanic. The contact related the failure to an unknown recall that did not include the year of the vehicle. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 122,000.

The contact owns a 2016 Ford Escape. The contact stated that the power steering assist failed to function as intended, and the steering wheel was stuck while attempting to turn the steering wheel to the left or the right. There were no warning lights illuminated. The failure had progressively worsened, and it was difficult to maneuver the vehicle. The vehicle was taken to the dealer, who diagnosed that the power steering system had failed and needed to be repaired. The vehicle was taken to another dealer, AutoNation Ford Panama City (730 W 15th St, Panama City, FL 32401); who confirmed the diagnosis from the dealer. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 110,000.

My steering wheel became loose on my 2016 Ford Escape while driving the car. I went home due to this safety hazard so not to cause a major accident. I went online to see if there was a recall on my car for this safety item. I found out my car had no recalls however, the 2014-2018 Ford Fusion and the Lincoln MKZ were recall for steering wheels detachments. I went to Coggin Ford (Jacksonville, FL) to inspect my car. Ford did not find a recalls on my car and found the steering wheel bolt that holds the steering wheel to the steering column was loose. They removed the bolt and installed lock-tight just like in the recall of the other vehicles. I have a video of the loose steering wheel prior to delivering the car to Ford, Ford sent a video on the required service to fix the loose steering wheel, and I have invoice showing Ford repaired the loose steering wheel. I scanned the invoiced into the system. Ford service video is in an MP4 format and unable to change, if you give me an email address, I can forward the service request video to you to view. I took a video of the loose steering wheel with my cell phone however, the video is too large to forward in this document. If I could get a cell number, I could forward this video to you.

The contact owns a 2016 Ford Escape. The contact stated that upon reversing out of the driveway, the power steering assist failed with the "Steering Assist Fault Service required" message displayed on the instrument panel. The dealer was notified of the failure and instructed the contact to bring the vehicle to the dealer. The vehicle was taken to the dealer and the contact was informed that the steering angle sensor module was defective. The mechanic replaced the part and then discovered that the steering was not operating as needed. The manufacturer was notified by the dealer about the issue and the contact was informed that the gear assembly needed to be replaced. The contact reached out to the manufacturer and was informed that the VIN was not under recall. The contact was then provided an estimate for the repair. The vehicle remained with the dealer unrepaired. The failure mileage was approximately 33,000.