2016 Ford Escape

The contact owns a 2016 Ford Escape. The contact stated that the coolant level was low every week and that coolant had to be added frequently. The vehicle was taken to an independent mechanic, and he stated that there was leak in the water pump and that the water pump needed to be replaced. The vehicle was taken to the dealer for a diagnosis, and they stated that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but provided no assistance. The failure mileage was 95,000.

The contact owns a 2016 Ford Escape. The contact stated that the vehicle had experienced rough starting. Upon inspection, it was discovered that the engine coolant was very low. The vehicle was taken to the local dealer to be diagnosed and the contact was informed that coolant was present inside engine cylinders #3 and #4. Additionally, the head gasket was blown. The engine gasket was replaced however, later the failure recurred. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 56,538.

The contact owns a 2016 Ford Escape. The contact stated upon retrieving the vehicle from the dealer after a taillight replacement, the check engine warning light illuminated while driving. The vehicle was taken back to the dealer where it was diagnosed that the turbo had failed and needed to be replaced. The vehicle was then taken to an independent mechanic who provided the same diagnostic result. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 102,000.

FORD 04/29/22: Brought my 2016 Ford Escape Titanium to dealership in Bremerton, WA when engine light was on and engine began shuddering on a cold start. Mechanic found P034 for a #4 engine miss. Removed #4 plug & found some buildup on coil boot. Replaced plugs &#4 coil boot. Installed SP550 spark plug, CB5Z 124402 A boot, ignition wire prot, replaced spark plugs and 2 worn coil boots. Completed fuel induction service & installed 201 fuel injection cleaner. Total: $1,097.31 05/13/22: Return to dealership to report engine light on again & intermittent shudder on cold start. Mechanic found P304 present. Passed relative compression test. After cold starting vehicle for a few days, mechanic verified reported concern. Pressure tested cooling system, removed #4 spark plug. Using bore scope, found coolant seeping into cylinder. Recommended engine replacement due to coolant intrusion into cylinder. Dealership submitting to Ford for good will. Awaiting response. Mileage: 51,158 Service manager informed me my car was “safe to drive”

The contact owns a 2016 Ford Escape. The contact stated while driving at 5 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the vehicle was misfiring. Additionally, the independent mechanic diagnosed that cylinder #2 and the spark plugs needed to be replaced. The vehicle was repaired; however, the failure reoccurred while driving. The vehicle was taken back to the independent mechanic where cylinder #2 was replaced; however, the failure persisted. The vehicle was taken to another independent mechanic where it was diagnosed that coolant was leaking into cylinder #2 and the engine needed to be replaced. The independent mechanic informed the contact that it was a manufactured defect. The vehicle was being taken to a third independent mechanic for engine replacement. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that they were aware of the failure; however, they could not assist as the VIN was not included in a recall regarding the failure. The failure mileage was approximately 61,000.

The contact owns a 2016 Ford Escape. The contact stated that after refueling the vehicle, the vehicle was difficult to start up. The vehicle was eventually restarted but after stopping at a traffic light the vehicle was there was an abnormal vibration coming from the engine compartment. The check engine warning light was illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the canister purge valve was stuck in the open position. The contact was informed that the valve lining needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 96,000.