2016 Ford Escape

The contact owns a 2016 Ford Escape. The contact stated while driving at approximately 70 MPH, the vehicle shuddered abnormally with the check engine warning light intermittently illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.

Coolant leaked into my engine, causing engine failure and the need to be replaced at a cost of close to $10k. This is a known issue that the mechanic had seen several times, with a class action lawsuit ongoing and many cases know for the 2013-2019 Ford Escapes. It is not under recall or warranty. Only 70,000 miles on my car. Feel like I've been penalized even though I took good care of my car. This was Ford's fault as it was a defect in their car and yet I am the one that is out $10k. This should be under recall, I feel like I got taken advantage of by Ford. Please consider making Ford put a recall on this, so the consumer (me and many others) rightfully gets the value that they paid for. I am pretty angry, and think a right to be. The company (or person) that makes a mistake should be the one who takes responsibility for it. This is the rule of law we operate under in this country, and why it is such a great country. In the case of this known engine coolant leak for 2013-2019 Ford Escape, it is Ford's fault but I am getting penalized for it. This goes against the basic principles of our country. I'm angry for myself and many others who have had this issue, and have been taken advantage of by Ford. Please force them to do the right thing and put a recall on this issue.

The contact owns a 2016 Ford Escape. The contact stated that when the vehicle was started, there was an abnormal rattling sound coming from the engine compartment. In addition, the contact stated while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The contact stated that a mobile mechanic diagnosed the vehicle with a low-pressure fuel rail failure. The contact was informed that the low-pressure fuel rail needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken to an independent mechanic where it was diagnosed with turbocharger failure. The contact was informed that the turbocharger needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 87,000.

The contact owns a 2016 Ford Escape. The contact stated while driving 25 MPH, the vehicle stalled while depressing the brake pedal. No warning light was illuminated. The contact stated that on a separate occasion, while the vehicle was stopped, the vehicle was idling rough, with the check engine warning light illuminated. The vehicle was taken to an independent mechanic; however, the vehicle was not diagnosed. The contact stated that the vehicle received undisclosed repairs; however, the failure persisted. The manufacturer was made aware of the failure. The failure mileage was approximately 118,000.

The contact owns a 2016 Ford Escape. The contact stated while at a stop light, "The engine was overheating" warning message illuminated. The vehicle was taking an independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and offered no assistance. The failure mileage was 84,100.

The contact owns a 2016 Ford Escape. The contact stated while starting the vehicle, there was a loud knocking sound coming from the engine. The engine overheated with the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the flex plate and Oxygen sensors had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 113,918.