2016 Ford Escape

The contact owns a 2016 Ford Escape. The contact stated while the vehicle was stationary, the vehicle became hard to shift into gear. The check engine warning light was illuminated. The contact's daughter took the vehicle to a dealer to be diagnosed. The contact was informed that the canister purge valve, valve cover, oil pan gasket, engine, and turbo needed to be replaced. The contact had received an unknown recall notification for the transmission. The contact authorized the canister purge valve to be replaced. The manufacturer was made aware of the failure and referred to the NHTSA Hotline. The failure mileage was approximately 119,500.

The coolant leaked into the engine causing it to seize up while on the highway. The engine is completely shot and needs to be replaced. I have since found out this is an ongoing and known issue with the Ford ecoboost engines. Ford refuses to address this issue. I was told it was my spark plugs and water pump, which i had both replaced.

Service engine warning came on/ tester indicated low pressure fuel system. On 02282025 the lower pressure fuel senor(Part#BU5Z*9F972*B was replaced at Landers Ford/Collierville, TN. On [XXX] Service engine warning came on. I contacted the dealership, and was advised to bring it in to get checked. Tester indicated that cylinder #4 was not working. So part# BM5Z*12029B (NS COIL A) and Part# CYFS*13Y*RCX(100 SPARK) were both ordered and replaced. When I went to pickup Mr car on [XXX], it was missing very bad. I was told that Anti-freeze was shooting into the motor, and that the motor was not repairable, and that I could replace it or trade my car in. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While diving the vehicle hesitates. I have had it checked and it seems that the turbo is bad. After speaking to others this seems to be an issue with this vehicle. With the electrical issues, my back up camera, radio, speakers, navigation all do not work. Also while driving my flashers will randomly flash and my speedometer as well as my RPM gage will go crazy. While driving down the road my speakers blared white noise so loud that it almost caused me to wreck because it scared me so badly. I had to have the fuse taken it in order to get it to stop.

On October 16, 2022, I purchased a 2016 Ford Escape from the Stowasser Buick GMC car lot. I have had numerous problems with this vehicle since the beginning. On November 1, 2022, I took my car to their service department because it was running poorly. The mechanics worked on my vehicle and returned it to me. However, on January 8, 2023, I had to take my vehicle back to Stowasser shop because it was again running poorly. This time, they had to install a new motor. At that time, my mileage was 49,000, but when the vehicle was returned to me, it had 75,000 miles on it. I asked why the mileage had increased so significantly, but they kept changing the subject and never provided an answer. When I went to pick up my vehicle, the salesperson who sold me the vehicle whispered to me that my vehicle needed new tires badly. I feel this was something the dealer should have addressed. I had not put many miles on my vehicle for the tires to be so worn. On January 18, 2023, I had to put new tires on this vehicle, which cost me $756.00. It was difficult for me to come up with this money, but I had no choice if I needed reliable transportation. I had traded in my older vehicle because I needed transportation, I could count on in my retirement years. On October 2, 2024, I needed new brakes, which were badly worn down. This expense cost me $900.00. The mechanic told me the oil level was very low and asked if a red light had come on to warn me. I said, "No, there was no sensor light." If it had not been for the thoroughness of my mechanic, I would have driven off with no oil in the engine. Right now, my car is parked because another senor light came on and I was told that it is the catalytic converter. I am distraught because I trusted Stowasser that they would take care of me because they knew I was retired and needed a reliable vehicle. I have lost my job, exhausted my unemployment benefits, and now live on Social Security. I cannot afford to fix this lemon of a car I was sold.

The contact owns a 2016 Ford Escape. The contact stated while driving 25 MPH, the brake pedal was depressed, and the vehicle failed to respond. The oil warning light was illuminated with an abnormally loud whirring sound. The contact then turned off and restarted the vehicle and the vehicle started working properly. On another occasion while driving into school parking lot, the brake pedal was depressed to the floorboard and the vehicle failed to respond as needed. The contact struck the curve and the vehicle drove onto the grass and came to a stop. The vehicle was towed to the dealer where it was diagnosed with internal gear failure. The contact was informed that the transmission needed to be replaced. The local dealer was contacted; however, the vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 148,611.

Our 2016 Ford Escape had a check engine light come on and populated a code for a #4 cylinder misfire. I took it to the mechanics shop and he found that there was coolant intrusion into the cylinder and the engine would need to be replaced. He had knowledge of finding this issue in the past. The car only has 58000 miles on it and has had all of its regular maintenance. It seems Ford is aware of these issues yet doesn't do anything about it. absolutely terrible to not stand behind the equipment that they charge a premium for. This puts families at risk when these things die with such low mileage stranded them on highways or God knows where.