2016 Ford Escape

The contact owned a 2016 Ford Escape. The contact stated that while driving at approximately 65 MPH, there was smoke coming from the hood to the windshield. The contact pulled over and there were flames entering the vehicle. The fire department extinguished the fire. There were no injuries reported. A police report was filed. The vehicle was destroyed and towed away since it was not driveable. The manufacturer was notified of the failure. The approximate failure mileage was 83,681.

Engine failed while traveling on state highway Had to coast to a safe parking area Vehicle started after several minutes Engine lights visible before engine failure as engine ran rough Incident occurred twice before returning home. Informed by service mechanic that vehicle needed a purge valve which the local Ford dealer has several valves on back order with no replacement date. Vehicle cannot be driven as losing engine power would be a disaster if I was on a heavily traveled highway. This vehicle has less than 30,000 miles.4

Turbocharger failed, leaking exhaust fumes directly into the car cabin. Turbocharger flange warped on the high heat exhaust side due to two of the three support bolts shearing off. Bolts failed because they were a dissimilar metal to the part they were threaded into, and the chemical process between the dissimilar metals weakened the overall strength of the bolts. Once the bolts sheared off, the flange face warped, allowing exhaust fumes to leak into the cabin. The exhaust fumes into the cabin were quite excessive, especially noticeable while parked, and caused headaches and lightheadedness for the occupants. This is a clear manufacturing defect, as any engineer knows not to mix metals in this fashion, and the result was very dangerous to the occupants.

The contact owns a 2016 Ford Escape. The contact stated that while driving uphill at 35 MPH, the vehicle inadvertently started jerking. The check engine warning light illuminated. The contact stated that he released the accelerator pedal and the failure stopped. The contact was able to continue to drive the vehicle; however, the failure reoccurred several times while driving uphill and while passing other vehicles. The vehicle was taken to the dealer who informed the contact that he would be responsible for the cost of the repair because the VIN was not included in a recall. The manufacturer was notified of the failure and informed the contact that they could not assist because the VIN was not included in an unknown engine recall. The manufacturer referred the contact to NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 100,000.

Experienced a vibration upon engine startup in April 2021 at about 60,000 miles, diagnostic from check engine light suggests that it was a cylinder misfire. I had it in to 4 different appointments before it was found that I have a bad head gasket, causing coolant to leak into the engine, damaging the engine and risking a catastrophe. Ford will not cover 100% of costs due to it being 4k out of warranty, so this is an out of pocket expense.

The contact owns a 2016 Ford Escape. The contact stated while driving approximately 65-70 mph, the vehicle decelerated without warning. The vehicle loss motive power and stalled. The contact was unable to shift the vehicle into drive or reverse. The contact stated that the vehicle was revving abnormally. The vehicle was restarted and driven off the highway. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 120,000.