Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
1140–25K
18725–50K
21950–75K
32675–100K
577100–150K
291150K+
1,714 reports with mileage · 260 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Steering. Review the 1,127 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Power Train. Review the 329 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Vehicle Speed Control. Review the 175 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
59 crash reports6 fire reports36 injury reports
What owners actually said
1,974 reports
140,000 miles · Feb 23, 2016
Steering
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHEN THE CONTACT STARTED THE VEHICLE, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER AND THE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN WITHOUT POWER STEERING CAPABILITY. THE VEHICLE WAS TAKEN TO TWO INDEPENDENT MECHANICS AND BOTH CONFIRMED THAT THE POWER STEERING MO…
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TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHEN THE CONTACT STARTED THE VEHICLE, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER AND THE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN WITHOUT POWER STEERING CAPABILITY. THE VEHICLE WAS TAKEN TO TWO INDEPENDENT MECHANICS AND BOTH CONFIRMED THAT THE POWER STEERING MOTOR AND HOUSING WOULD NEED TO BE REPLACED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
NHTSA ODI #10837663
102,000 miles · Feb 22, 2016
Steering
CAR LOST ALL POWER STEERING WITH NO WARNING WHILE CROSSING 3 LANES OF TRAFFIC TURNING ONTO A SIDE STREET. WE DETERMINED THIS ISSUE WAS INCLUDE IN RECALL 14S05 AND TOOK VEHICLE TO DEALER TO HAVE IT FIXED. DEALER SAYS FORD REPROGRAMMED THE POWER STEERING CONTROL MODULE AND CONSIDERED THE RECALL CLOSED ON MY VEHICLE. THE SUPPOSED R…
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CAR LOST ALL POWER STEERING WITH NO WARNING WHILE CROSSING 3 LANES OF TRAFFIC TURNING ONTO A SIDE STREET. WE DETERMINED THIS ISSUE WAS INCLUDE IN RECALL 14S05 AND TOOK VEHICLE TO DEALER TO HAVE IT FIXED. DEALER SAYS FORD REPROGRAMMED THE POWER STEERING CONTROL MODULE AND CONSIDERED THE RECALL CLOSED ON MY VEHICLE. THE SUPPOSED REPROGRAMMING OF THE MODULE WAS SUPPOSED TO WARN US IF THE POWER STEERING HAD A FAILURE. NO WARNING LIGHT OR SOUND APPEARED BEFORE, DURING OR AFTER THE COMPLETE LOSS OF POWER STEERING. FORD WOULD HAVE REPLACED THE TORQUE SENSOR OR THE STEERING COLUMN HAD THERE BEEN A POWER STEERING ISSUE AT THE TIME THE VEHICLE WAS TAKEN IN TO ADDRESS THE RECALL. SO BASICALLY IF WE HAD IGNORED THE RECALL WE WOULD HAVE BEEN MUCH BETTER OFF. WE WOULD'VE BEEN ABLE TO HAVE THE PARTS REPLACED BY FORD BUT A YEAR AND A HALF LATER THE PARTS THEY KNEW WERE GOING TO FAIL ARE NOT COVERED BY THE RECALL. THE ONLY DIAGNOSTIC TROUBLE CODE SHOWING UP WAS B2278. FORD'S SERVICE ACTION DOCUMENT SENT TO DEALERS SAYS IF CODE B2278 APPEARS YOU ONLY REPLACE THE TORQUE SENSOR. OUR MECHANIC FOLLOWED FORD'S INSTRUCTIONS AND WE HAD A DEALERSHIP CALIBRATE THE STEERING SENSOR. UNFORTUNATELY THE POWER STEERING STILL DOES NOT WORK. NO DIAGNOSTIC TROUBLE CODES ARE PRESENT AT THIS TIME AND THE STEERING WHEEL IS NOW TURNING ALL THE WAY TO ONE SIDE WITHOUT ANY INPUT. THE DEALERSHIP THAT CALIBRATED THE SENSOR HAS CHARGED US $110 TO CALIBRATE A SENSOR WHICH DID ABSOLUTELY NOTHING, WANTS ANOTHER $110 TO DIAGNOSE WHAT ELSE COULD BE WRONG, AND IF WE NEED TO REPLACE THE $955.00 STEERING COLUMN WILL CHARGE $275 TO INSTALL IT. HOW CAN THIS POSSIBLY BE LEGAL FOR FORD TO ISSUE A RECALL FOR OVER 700,000 VEHICLES AND NOT FIX THE ISSUE? AND THE FIX THEY SAY THEY DID ON MY VEHICLE FAILED TO GIVE ANY WARNING OF THE POWER STEERING FAILURE.
NHTSA ODI #10837549
131,000 miles · Feb 22, 2016
Electrical SystemSteeringWheels
AUGUST 2014 TOOK MY 2008 FORD ESCAPE INTO LOCAL FORD DEALER FOR RECALL NOTICE RECALL 14S05 - POWER STEERING ASSIST FAULT ISSUE WITH TORQUE SENSOR REPLACEMENT - LINDQUIST FORD DEALERSHIP JUST UPGRADED A PROGRAM INTO MY ESCAPE FOR ABT 20-30MINS, DIDN'T CHECK ANY PARTS FOR REPLACEMENT, TOLD ME NO PARTS WERE REPLACED THERE WAS NO WA…
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AUGUST 2014 TOOK MY 2008 FORD ESCAPE INTO LOCAL FORD DEALER FOR RECALL NOTICE RECALL 14S05 - POWER STEERING ASSIST FAULT ISSUE WITH TORQUE SENSOR REPLACEMENT - LINDQUIST FORD DEALERSHIP JUST UPGRADED A PROGRAM INTO MY ESCAPE FOR ABT 20-30MINS, DIDN'T CHECK ANY PARTS FOR REPLACEMENT, TOLD ME NO PARTS WERE REPLACED THERE WAS NO WARNING LIGHT SO THEY DIDN'T PHYSICALLY TAKE THE TIME TO LOOK. FEBRUARY 2016 - NO ENGINE LIGHT COMES ON BUT WHEN I TURN THE KEY OVER FOR THE LAST 6WKS SOMETIMES MY ESCAPE STARTS UP SOMETIMES, SOMETIMES IT DOES NOT WITH A NOTICE "POWER STEERING ASSIST FAULT" - AS WEEKS WENT BY, THE STEERING WHEEL IS SHAKING MORE RANDOMLY WHILE DRIVING AND STOPPING. THE ONLY WAY TO START MY FORD ESCAPE IS BY REMOTE START TO BYPASS THE STARTER. RECENTLY,I TOOK MY CAR INTO MY LOCAL MECHANIC, AFTER THOROUGH INVESTIGATION THE TORQUE SENSOR IS CRACKED. I WAS TOLD BY FORD EMPLOYEES, 2 OTHER LOCAL FORD DEALERSHIPS & THE MECHANIC TO TAKE THE ESCAPE BACK TO THE DEALERSHIP WHO OPENED UP THE ORIGINAL RECALL BACK IN AUGUST 2014. THAT ORIGINAL DEALERSHIP DID MAKE A CLAIM, FORD WARRANTY DENIED THE CLAIM- THE DEALERSHIP DIDN'T "CHOOSE" TO TELL FORD WARRANTY THEY NEVER LOOKED AT THE RECALL PARTS IN AUGUST 2014 THEY JUST DID THE UPGRADE, THEIR LIABILITY "THAT'S WHAT THE LETTER TOLD THEM TO DO, NO WARNING LIGHT NO REPLACEMENT PARTS". I PAID $70+ FOR WHAT THE MECHANIC JUST DID FOR FREE. THAT DEALERSHIP DID NOT CHECK FOR ANY PARTS THAT NEEDED REPLACED BACK ON 2014. NOT ONLY DID THE DEALERSHIP CHARGE ME $70, I TOOK THE ESCAPE BACK TO THE LOCAL MECHANIC AND PAID $500 FOR A NEW TORQUE SENSOR; SAME EXACT PART FALLING UNDER THE RECALL "POWER STEERING ASSIST FAULT". DENIED CLAIM ON 2/19/2016, REASON- IT'S BEEN OVER A YEAR SINCE MY RECALL UPDATE WAS DONE THE DEALERSHIP SHOULD HAVE BEEN REPLACED THE PART BACK IN 2014. I DRIVE 2 CARS, SERIOUSLY?
NHTSA ODI #10837528
Mileage unknown · Feb 19, 2016
Steering
FORD ESCAPE WAS STATIONARY TURNED IT ON COULDNT TURN THE STEERING WHEEL. DONT KNOW WHAT TO DO NOW :( JUST READING LOTS OF COMPLAINS ABOUT THE SAME SAFETY ISSUE.HOPE I CAN GET IF FIXED SOON
NHTSA ODI #10837227
95,726 miles · Feb 17, 2016
Steering
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHEN THE VEHICLE WAS STARTED, THE STEERING LOST POWER AND THE VEHICLE BECAME DIFFICULT TO DRIVE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO EXPLAINED THAT THE RECALL REPAIR THAT WAS PERFORMED TWO YEARS AGO WAS TO REBOOT THE COMPUTER SYSTEM AN…
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TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHEN THE VEHICLE WAS STARTED, THE STEERING LOST POWER AND THE VEHICLE BECAME DIFFICULT TO DRIVE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO EXPLAINED THAT THE RECALL REPAIR THAT WAS PERFORMED TWO YEARS AGO WAS TO REBOOT THE COMPUTER SYSTEM AND HAD NOTHING TO DO WITH THE STEERING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 95,726.
NHTSA ODI #10836701
140,000 miles · Feb 17, 2016
Steering
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE AT A STOP LIGHT, THE STEERING WHEEL BEGAN TO VIBRATE AND BECAME VERY DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHO REPAIRED THE VEHICLE UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); H…
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TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE AT A STOP LIGHT, THE STEERING WHEEL BEGAN TO VIBRATE AND BECAME VERY DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHO REPAIRED THE VEHICLE UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.
NHTSA ODI #10836593
109,175 miles · Feb 16, 2016
Steering
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED AND THE SERVICE VEHICLE SOON WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHO REPROGRAMMED THE POWER STEERING CONTROL MODULE (PSCM) UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE FAILURE RECURRED. THE VEHICLE…
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TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED AND THE SERVICE VEHICLE SOON WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHO REPROGRAMMED THE POWER STEERING CONTROL MODULE (PSCM) UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE PSCM NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 109,175.
NHTSA ODI #10836507
167,000 miles · Feb 16, 2016
Steering
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE BECAME DIFFICULT TO STEER. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING; HOWEVER, THE DETAILS COULD NOT BE PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFA…
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TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE BECAME DIFFICULT TO STEER. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING; HOWEVER, THE DETAILS COULD NOT BE PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 167,000.
NHTSA ODI #10836479
133,000 miles · Feb 16, 2016
Steering
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE CONTACT HAD NOT EXPERIENCED A FAILURE PRIOR TO HAVING THE RECALL REPAIR PERFORMED. WHILE DRIVING 65 MPH, AN ABNORMAL GRINDING NOISE WAS HEARD AND THE STEERING WHEEL SHOOK WITHOUT WARNING. THE VEHICLE WAS…
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TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE CONTACT HAD NOT EXPERIENCED A FAILURE PRIOR TO HAVING THE RECALL REPAIR PERFORMED. WHILE DRIVING 65 MPH, AN ABNORMAL GRINDING NOISE WAS HEARD AND THE STEERING WHEEL SHOOK WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING TORQUE SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 133,000.
NHTSA ODI #10836434
60,000 miles · Feb 16, 2016
Steering
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING 30 MPH, THE POWER STEERING FAILED. THE CONTACT STATED THAT IT REQUIRED EXCESSIVE AMOUNT OF EFFORT TO STEER THE VEHICLE. PRIOR TO THE FAILURE, THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXI…
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TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING 30 MPH, THE POWER STEERING FAILED. THE CONTACT STATED THAT IT REQUIRED EXCESSIVE AMOUNT OF EFFORT TO STEER THE VEHICLE. PRIOR TO THE FAILURE, THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
Consequence & remedy
Consequence: If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Additional source detail variants (2)
Power Train:automatic Transmission:lever And Linkage:floor Shift
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
Consequence: If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Power Train:automatic Transmission:gear Position Indication (prndl)
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
Consequence: If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Ford Motor Company (Ford) is recalling certain model year 2005-2008 Ford Escape hybrid electric vehicles manufactured October 13, 2003, to June 20, 2008, and 2006-2008 Mercury Mariner hybrid electric vehicles manufactured June 10, 2005, to June 20, 2008. The coolant pump for the hybrid system may fail resulting in the hybrid electronics overheating.
Consequence & remedy
Consequence: If the hybrid electronics system overheats, it may shut down the powertrain, resulting in a stall-like condition, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will inspect and replace the original Motor Electronics Coolant (MEC) Pump with an improved brushless pump, free of charge. The recall is expected to begin on October 27, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S19.
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
Consequence & remedy
Consequence: If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
3
DP15001 · Loss Of Power Steering While Driving
Opened Apr 1, 2015 · Closed Jun 14, 2018
Status: closed (inferred from source dates) · Steering:electric Power Assist System
On May 27, 2014, amended June 2, 2014, Ford Motor Company (Ford) submitted a Defect Information Report (DIR) to NHTSA describing a safety defect that may result in a sudden loss of power steering assist while driving in approximately 746,067 model year (MY) 2008 through 2011 Ford Escape vehicles equipped with electric power assisted steering (NHTSA 14V-284, Ford 14S05). Ford's DIR described the defect condition as a poor signal to noise ratio [SNR] in the torque sensor within the Electric Power Assisted Steering (EPAS) system [which] does not allow the PSCM to determine the driver's steering input. When the system detects this fault condition, it transitions the EPAS system to the fail-safe/manual steering mode.Ford's DIR indicates that loss of power steering assist while driving would require higher steering effort at lower vehicle speeds, which may result in an increased risk of a crash.Ford's remedy instructs dealers to check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTCs) to determine the proper repair procedure. If no DTCs are present, dealers are to update the PSCM and instrument cluster module software. The updated PSCM software changes the torque sensor fault strategy so that the SNR condition does not result in a loss of power steering assist while driving.In addition, audible and visual warnings are provided for torque sensor faults.If DTCs indicating faults in the torque sensor, PSCM or Power Steering Motor (motor) are present in the initial recall inspection, the dealer performs the following repairs: 1) replaces the torque sensor for torque sensor faults (DTC B2278); or 2) replaces the steering column for faults related to the PSCM (DTC B1342) or motor (DTC B2277).Continued in attachment pages
DP12006 · Electronic Throttle Body Malfunction
Opened Oct 2, 2012 · Closed Feb 21, 2013
Status: closed (inferred from source dates) · Engine
In a letter dated August 30, 2012, The North Carolina Consumers Council (NCCC) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged electronic throttle body failures resulting in engine stall or surge while driving in model year (MY) 2005 through 2012 Ford Escape vehicles. On October 2, 2012 the Office of Defects Investigation (ODI) opened a Defect Petition DP12-006 to evaluate whether to grant or deny the petition. The petition is hereby granted on certain model years. The NCCC letter cites two complaints of stall while driving in MY 2009 Ford Escape vehicles that were diagnosed as failed throttle bodies with diagnostic trouble codes (DTC) P2111, Throttle Body Stuck Open, and P2112, Throttle Body Stuck Closed. The petitioner indicates that the owners of both vehicles reported experiencing repeated incidents of stalling and engine surging. According to Ford, Escape non-hybrid vehicles are equipped with Electronic Throttle Body (ETB) assemblies beginning with MY 2009. Vehicles manufactured between June 22, 2009 and October 15, 2009 may contain contaminated printed circuit boards (PCB) with plating variations. Plating variations could lead to a lack of continuity in the throttle position sensor circuit where P2111 and/or other DTCs would be generated and stored. Ford and its electronic throttle body supplier, Delphi, modified the PCB manufacturing process and issued a technical service bulletin (TSB) 09-23-5. Vehicles produced after October 15, 2009 incorporated ETBs manufactured with a PCB process that resolved this condition. ODI's analysis identified a total of 123 unique reports indicating allegations of reduced motive power or vehicle stall. Depending on the condition of throttle control system malfunction, a driver may experience varying levels of reduced engine performance associated with three limp home modes. In two limp modes, reduced engine performance may maintain vehicle speeds above 20mph while the third is a limited limp home mode with engine speeds limited to approximately 900 RPM. Allegations of stall appear to be related to the limited limp home mode. Vehicles are not likely to unexpectedly stall as a result of this condition, but drivers may characterize the reduced functionality as a stall, even though their vehicle may still has motive capability. Allegations of vehicle surge appear to be related to limp home mode operation. Complaints alleging surge are most likely related to engine RPM fluctuations at low vehicle speeds or idle as the control system engages to prevent engine stall. In limited limp mode, rough-idle conditions may exist while the control system attempts to modulate engine RPMs once the vehicle reaches a reduced speed to maintain approximately 900 RPM. Separately, ODI received 59 complaints alleging incidents of engine stall while driving in model year (MY) 2010-2011 Ford Fusion vehicles. Approximately 60 percent (36) of the incidents occurred at speeds of 40 miles per hour or more. Eighty percent of complaints (47) were received beginning March 2012 and 14 complaints reported that the throttle body was replaced or DTCs associated with limp home modes. Additionally, Ford issued TSB 10-21-6 addressing DTCs associated with idle speed drops and limited limp home mode. The petition is granted on certain model years.Preliminary Evaluation PE13-003 has been opened to assess the scope, frequency and potential safety consequences associated with the alleged defect.See full copy of the closing resume for this defect petition for list of the VOQs associated with the defect petition analysis.
PE08060 · Tire Valve Cracking
Opened Oct 14, 2008 · Closed Apr 9, 2009
Status: closed (inferred from source dates) · Tires:valve
ON OCTOBER 14, 2008, ODI OPENED PE08-060 TO INVESTIGATE ALLEGATIONS OF CRACKED AND LEAKING SNAP-IN TIRE VALVES IN MODEL YEAR (MY) 2007 VEHICLES MANUFACTURED BY FORD MOTOR COMPANY.THE VALVES WERE SUPPLIED TO FORD BY TOPSEAL AUTO-PARTS, A SUBSIDIARY OF THE SHANGHAI BAOLONG AUTOMOTIVE CORPORATION IN CHINA.VALVES MADE BY TOPSEAL FOR AFTERMARKET SALE WERE THE SUBJECT OF TWO RECENT SAFETY RECALLS BY TECH INTERNATIONAL (08T-018) AND DILL AIR CONTROLS (08T-028), THE LATTER OF WHICH WAS INVESTIGATED BY ODI IN PE08-036 AND EA08-022.THE DEFECT CONDITIONS ADDRESSED BY THE AFTERMARKET TIRE VALVE RECALLS BOTH INVOLVED INADEQUATE RESISTANCE TO OZONE CRACKING DUE TO ISSUES WITH THE SUPPLY OF ANTI-OZONANT CHEMICALS TO TOPSEAL FOR A PERIOD FROM JULY TO MID-NOVEMBER 2006.THE AFTERMARKET VALVES WERE COMPOUNDED WITH A BLEND OF EPDM AND NATURAL RUBBER, USING A RELATIVELY LOW PERCENTAGE OF EPDM (EPDM PROVIDES INHERENT RESISTANCE TO OZONE CRACKING).HENCE, THE NEED FOR ANTI-OZONANT CHEMICALS AND THE PROBLEMS WITH CRACKING WHEN THOSE CHEMICALS WERE MISSING OR OUT OF SPECIFICATION IN SOME LOTS OF VALVES.BOTH RECALL CAMPAIGNS INVOLVED INSPECTION PROGRAMS TO IDENTIFY AND REPLACE VALVES WITH VISIBLE SURFACE CRACKING.ALTHOUGH THE TOPSEAL VALVES SUPPLIED TO FORD ALSO APPEAR TO HAVE BEEN AFFECTED BY THE ANTI-OZONANT SUPPLY ISSUES IN MID TO LATE-2006, FORD INDICATED THAT ITS VALVES WERE MADE AT A DIFFERENT TOPSEAL PRODUCTION LINE AND WERE COMPOUNDED WITH A HIGHER PERCENTAGE OF EPDM RUBBER TO MEET MORE STRINGENT SPECIFICATIONS FROM FORD.ODI'S ANALYSIS OF COMPLAINT AND WARRANTY DATA PROVIDED BY FORD SHOWED THAT PROBLEMS WITH CRACKED TIRE VALVES WERE SIGNIFICANTLY HIGHER FOR MY 2007 VEHICLES PRODUCED FROM DECEMBER 2006 THROUGH MARCH 2007.FORD RESPONDED BY IMPLEMENTING CHANGES IN ITS MATERIAL SPECIFICATIONS FOR SNAP-IN RUBBER TIRE VALVES AND ALSO INCREASING THE QUALITY AND ACCEPTANCE STANDARDS FOR VALVES IMPORTED FOR USE IN ITS VEHICLES.WHILE THE COMPLAINT AND WARRANTY CLAIM RATES ARE ELEVATED FOR SUBJECT VEHICLES PRODUCED FROM DECEMBER 2006 THROUGH MARCH 2007, THE RATES OF LEAKING VALVES ARE WELL BELOW ONE PERCENT OF PRODUCTION FOR EACH OF THE PEAK MONTHS FOR ALL OF THE AFFECTED MODELS.A SUBSTANTIAL MAJORITY OF THE SUBJECT VEHICLES ARE EQUIPPED WITH TIRE PRESSURE MONITORING SYSTEMS (TPMS) WHICH WARN THE DRIVER WHEN ANY TIRE PRESSURES DROPS BELOW 25 PERCENT OF RECOMMENDED INFLATION PRESSURE. AS OUTLINED IN A LETTER TO ODI DATED APRIL 6, 2009, FORD HAS AGREED TO SEND LETTERS TO OWNERS OF CERTAIN MY 2007 AND 2008 FORD, LINCOLN AND MERCURY VEHICLES TO PROVIDE INFORMATION ABOUT THE CRACKING CONCERN. LETTERS WILL BE SENT TO OWNERS OF VEHICLES BUILT FROM NOVEMBER 2006 THROUGH MAY 2007.OWNERS CAN OPT FOR A FREE DEALER INSPECTION.VALVES EXHIBITING SURFACE CRACKS OR AIR LEAKAGE RELATED TO OZONE ATTACK WILL BE REPLACED BY FORD UNDER ITS NORMAL WARRANTY TERMS.FORD EXPECTS TO SEND THE LETTER BY APPROXIMATELY MID-MAY 2009. BASED ON THE USE OF TPMS IN THE MAJORITY OF SUBJECT VEHICLES AND THE RELATIVELY LOW RATES OF REPAIRS ASSOCIATED WITH LEAKING VALVES AND RESULTANT TIRE DAMAGE, ODI BELIEVES THAT THE ACTIONS FORD HAS AGREED TO TAKE WILL PROVIDE EFFECTIVE AND EXPEDITIOUS RESOLUTION FOR VEHICLES THAT WERE BUILT DURING THE PERIOD WHEN VALVES WITH INADEQUATE RESISTANCE TO OZONE CRACKING WERE MOST LIKELY TO HAVE BEEN USED IN VEHICLE PRODUCTION.FURTHER INVESTIGATION OF THIS MATTER WOULD NOT BE AN EFFICIENT ALLOCATION OF AGENCY RESOURCES.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO
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