NHTSA owner reports · September 18, 2026 snapshot.
Steering complaints
1,127 reportsClear category filter99,777 miles · Feb 4, 2020
Electronic Stability Control (esc)Power TrainSteering
I OWN A 2008 FORD ESCAPE THAT HAS RECENTLY BEEN DIAGNOSED WITH A KNOWN RECALLED ISSUE WITH THE TORQUE SENSOR. ERROR CODE B2278. IT HAS CAUSED THE ELECTRIC POWER STEERING ASSIST TO TURN OFF. MY VEHICLE CURRENTLY HAS NO POWER STEERING DUE TO THIS ISSUE THAT HAS ALREADY BEEN RECALLED. MY VEHICLE FALLS UNDER THE MODEL AND YEAR THAT …
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I OWN A 2008 FORD ESCAPE THAT HAS RECENTLY BEEN DIAGNOSED WITH A KNOWN RECALLED ISSUE WITH THE TORQUE SENSOR. ERROR CODE B2278. IT HAS CAUSED THE ELECTRIC POWER STEERING ASSIST TO TURN OFF. MY VEHICLE CURRENTLY HAS NO POWER STEERING DUE TO THIS ISSUE THAT HAS ALREADY BEEN RECALLED. MY VEHICLE FALLS UNDER THE MODEL AND YEAR THAT FORD RECALLED THE PART ON, HOWEVER THE FORD MOTOR COMPANY IS CLAIMING THEY HAVE NO RESPONSIBILITY IN THE REPAIR OR REPLACEMENT OF THE PART. LUCKILY I WAS AT A SLOW SPEED WHEN THE POWER STEERING WENT OUT AND DID NOT CAUSE AN ACCIDENT.
NHTSA ODI #11306952
210,000 miles · Feb 4, 2020
Steering
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, WHILE EXITING THE FREEWAY THE STEERING CEASED WITHOUT WARNING. THE CONTACT MANAGED TO STEER THE VEHICLE TO THE SHOULDER OF THE ROAD. THE VEHICLE WAS TOWED TO (TRI-STATE FORD 1503 PENNSYLVANIA AVE, EAST LIVERPOOL, OH 43920 (330) 386-6120) WH…
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TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, WHILE EXITING THE FREEWAY THE STEERING CEASED WITHOUT WARNING. THE CONTACT MANAGED TO STEER THE VEHICLE TO THE SHOULDER OF THE ROAD. THE VEHICLE WAS TOWED TO (TRI-STATE FORD 1503 PENNSYLVANIA AVE, EAST LIVERPOOL, OH 43920 (330) 386-6120) WHERE IT WAS DIAGNOSE THAT THE STEERING FAILED AND NEEDED OT BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER:14V284000 (STEERING) AS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO ANY RECALLS. THE FAILURE MILEAGE WAS APPROXIMATELY 210,000.
NHTSA ODI #11306942
Mileage unknown · Feb 3, 2020
Steering
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT THE POWER STEERING MALFUNCTIONED WHEN SHE TRIED TO COLD START THE VEHICLE. THE CONTACT STATED THAT THE STEERING BECAME DIFFICULT TO MANEUVER. THE DEALER HIGHT FORD, INC. (242 MADISON AVE, SKOWHEGAN, ME 04976) WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE …
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TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT THE POWER STEERING MALFUNCTIONED WHEN SHE TRIED TO COLD START THE VEHICLE. THE CONTACT STATED THAT THE STEERING BECAME DIFFICULT TO MANEUVER. THE DEALER HIGHT FORD, INC. (242 MADISON AVE, SKOWHEGAN, ME 04976) WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA ODI #11306653
123,800 miles · Jan 31, 2020
Steering
FORD PREVIOUSLY ISSUED RECALL 14S05 FOR ELECTRIC POWER ASSIST SYSTEM ISSUE WITH A FIRST STEP "SOFTWARE UPDATE" FOR THE PSCM. MY DEALER PERFORMED THIS UPDATE EVEN THOUGH NO ERROR CODES WERE SHOWING. NOW THE TORQUE SENSOR IS FAILING AND FORD WILL NOT DO ANYTHING TO CORRECT/ASSIST WITH THE ISSUE. THIS IS A KNOWN ISSUE WITH THIS …
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FORD PREVIOUSLY ISSUED RECALL 14S05 FOR ELECTRIC POWER ASSIST SYSTEM ISSUE WITH A FIRST STEP "SOFTWARE UPDATE" FOR THE PSCM. MY DEALER PERFORMED THIS UPDATE EVEN THOUGH NO ERROR CODES WERE SHOWING. NOW THE TORQUE SENSOR IS FAILING AND FORD WILL NOT DO ANYTHING TO CORRECT/ASSIST WITH THE ISSUE. THIS IS A KNOWN ISSUE WITH THIS RECALL AND FORD WILL NOT ACKNOWLEGE. JUST A GENERIC, "TAKE TO A DEALERSHIP FOR DIAGNOSIS AND REPAIR AND KEEP RECEIPTS IN CASE RECALL HAPPENS AGAIN.
NHTSA ODI #11306280
156,000 miles · Jan 30, 2020
Steering
2008 ESCAPE XLT HAS ELECTRONIC ASSISTED STEERING - NOT HYDRAULIC FLUID. THE POWER STEERING STOPPED WORKING AND NOW ACTS AS MANUAL STEERING WHICH NEEDS MORE MUSCLE POWER. IT IS DOABLE BUT MORE DIFFICULT WHEN PARKING. MAYBE A BAD EAS SENSOR AS OTHERS REPORT.
NHTSA ODI #11306209
155,000 miles · Jan 29, 2020
Steering
I WAS DRIVING TRYING TU TURN INTO INTERSECTION AND MY STEERING WHEEL STOPPED, DON'T LET ME CONTROL NO MORE .. ALMOST CRASHED .. THEN AND MESSAGE POP UP ON MY DASHBOARD SAYS ' POWER STEERING ASSIST FAULT' HAVE TO TAKE TO THE SHOP , BUT WAS SO SCARED JUST IMAGINE IF WHERE DRIVING ON THE FREEWAY OMG
NHTSA ODI #11302871
99,700 miles · Jan 29, 2020
Electrical SystemElectronic Stability Control (esc)Steering
RECALLED OTHER MODELS IDENTICAL TO MINE FOR THE EXACT ISSUE I AM HAVING WITH THE AIRBAG CLOCK SPRING; HOWEVER, DID NOT RECALL MINE FOR SOME REASON. CAR HAS 99.7K MILES I AM ABSOLUTELY FURIOUS NOTHING HAS BEEN DONE ABOUT THIS ISSUE FOR SELECT CARS WHILE OTHERS HAVE BEEN CORRECTED. THE DEALERSHIP MY CAR WAS TAKEN TO WAS TOO INCOMP…
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RECALLED OTHER MODELS IDENTICAL TO MINE FOR THE EXACT ISSUE I AM HAVING WITH THE AIRBAG CLOCK SPRING; HOWEVER, DID NOT RECALL MINE FOR SOME REASON. CAR HAS 99.7K MILES I AM ABSOLUTELY FURIOUS NOTHING HAS BEEN DONE ABOUT THIS ISSUE FOR SELECT CARS WHILE OTHERS HAVE BEEN CORRECTED. THE DEALERSHIP MY CAR WAS TAKEN TO WAS TOO INCOMPETENT TO REPAIR THE ISSUE.(CACTUS JACKS)
NHTSA ODI #11302814
150,000 miles · Jan 28, 2020
Steering
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT HIGHWAY SPEED THE POWER STEERING BECAME INOPERABLE. THE VEHICLE REQUIRED EXTRA EFFORT TO MANEUVER. THE VEHICLE WAS TAKEN TO (LILLISTON FORD, 833 N DELSEA DR, VINELAND, NJ 08360, (856) 272-5950) WHO DIAGNOSED THAT THE TORQUE SENSOR NEEDED TO BE REPL…
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TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT HIGHWAY SPEED THE POWER STEERING BECAME INOPERABLE. THE VEHICLE REQUIRED EXTRA EFFORT TO MANEUVER. THE VEHICLE WAS TAKEN TO (LILLISTON FORD, 833 N DELSEA DR, VINELAND, NJ 08360, (856) 272-5950) WHO DIAGNOSED THAT THE TORQUE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 14V284000 (STEERING). THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE AND A CASE WAS OPENED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
NHTSA ODI #11302458
160,000 miles · Jan 16, 2020
Service BrakesSteeringVehicle Speed ControlCrashInjury
ON 1/9/20 THE CAR HAD ITS LAST DANGEROUS MALFUNCTION OF SO MANY SENSE I PURCHASED THE VEHICLE FROM A DEALERSHIP 10/18. THE CAR WAS PARKED IN A BEACH PARKING LOT. AS MY SON WAS GETTING READY TO LEAVE THE PARKING LOT HE TURNED CAR ON PUT CAR IN DRIVE SLIGHTLY STEPPED ON GAS TO BEGIN PULLING OUT AND THE CAR SURGED AND ACCELERATED F…
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ON 1/9/20 THE CAR HAD ITS LAST DANGEROUS MALFUNCTION OF SO MANY SENSE I PURCHASED THE VEHICLE FROM A DEALERSHIP 10/18. THE CAR WAS PARKED IN A BEACH PARKING LOT. AS MY SON WAS GETTING READY TO LEAVE THE PARKING LOT HE TURNED CAR ON PUT CAR IN DRIVE SLIGHTLY STEPPED ON GAS TO BEGIN PULLING OUT AND THE CAR SURGED AND ACCELERATED FULL SPEED BY ITSELF. HE LOST ALL STEERING AND HAD NO BREAKS. HE HAD ABSOLUTELY NO CONTROL OF THE VEHICLE. IT WENT FULL SPEED INTO A PARKED CAR ABOUT 15 FT AWAY! BOTH CARS WERE TOTALED. ALL 3 PEOPLE INVOLVED WERE INJURED. THERE WAS 2 PEOPLE IN PARKED CAR AND MY SON WHO WAS BURROWING MY CAR. PREVIOUS TO THIS ACCIDENT THE ESCAPE HAS HAD SO MANY DANGEROUS MALFUNCTIONS. SOME BEING TOTAL STEERING LOSS WHILE I WAS DRIVING 45MPH .CAR WAS TOWED AND FIXED COVERED BY FACTORY RECALL. ANOTHER SHOCK SNAPPED AND PUNCTURED MY FUEL TANK. MY MECHANIC SAID I DODGED DEATH BY DRIVING . HE SAID CAR WAS A TICKING BOMB. IVE REPLACED 2 ABS SENSORS AT DIFFERENT TIMES BECAUSE THEY FAILED AND CAUSED BREAK PEDEL TO VIBRATE AND MADE IT VERY HARD TO STOP. ANOTHER WHEEL BEARING AND WHEEL COMPARTMENT DUE TO TOTAL RUST AND CORROSION OF UNDER BODY. ALL THESE THINGS HAPPENED IN ONLY A LITTLE OVER A YEAR SENSE PURCHASING THIS VEHICLE FROM MID CAPE MOTERS FOR 6000$ IN OCTOBER. *LN *TR *JS
NHTSA ODI #11299785
192,000 miles · Jan 16, 2020
Steering
THE ELECTRIC POWER STEERING FAILED, JUST ONE DAY STOPPED WORKING AS A KNOWN ISSUE
NHTSA ODI #11299664
Official recalls
3Sep 29, 2015
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
Consequence & remedy
Consequence: If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Additional source detail variants (2)
Power Train:automatic Transmission:lever And Linkage:floor Shift
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
Consequence: If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Power Train:automatic Transmission:gear Position Indication (prndl)
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
Consequence: If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Sep 3, 2014
Ford Motor Company (Ford) is recalling certain model year 2005-2008 Ford Escape hybrid electric vehicles manufactured October 13, 2003, to June 20, 2008, and 2006-2008 Mercury Mariner hybrid electric vehicles manufactured June 10, 2005, to June 20, 2008. The coolant pump for the hybrid system may fail resulting in the hybrid electronics overheating.
Consequence & remedy
Consequence: If the hybrid electronics system overheats, it may shut down the powertrain, resulting in a stall-like condition, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will inspect and replace the original Motor Electronics Coolant (MEC) Pump with an improved brushless pump, free of charge. The recall is expected to begin on October 27, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S19.
May 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
Consequence & remedy
Consequence: If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
3DP15001 · Loss Of Power Steering While Driving
Opened Apr 1, 2015 · Closed Jun 14, 2018
Status: closed (inferred from source dates) · Steering:electric Power Assist System
On May 27, 2014, amended June 2, 2014, Ford Motor Company (Ford) submitted a Defect Information Report (DIR) to NHTSA describing a safety defect that may result in a sudden loss of power steering assist while driving in approximately 746,067 model year (MY) 2008 through 2011 Ford Escape vehicles equipped with electric power assisted steering (NHTSA 14V-284, Ford 14S05). Ford's DIR described the defect condition as a poor signal to noise ratio [SNR] in the torque sensor within the Electric Power Assisted Steering (EPAS) system [which] does not allow the PSCM to determine the driver's steering input. When the system detects this fault condition, it transitions the EPAS system to the fail-safe/manual steering mode.Ford's DIR indicates that loss of power steering assist while driving would require higher steering effort at lower vehicle speeds, which may result in an increased risk of a crash.Ford's remedy instructs dealers to check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTCs) to determine the proper repair procedure. If no DTCs are present, dealers are to update the PSCM and instrument cluster module software. The updated PSCM software changes the torque sensor fault strategy so that the SNR condition does not result in a loss of power steering assist while driving.In addition, audible and visual warnings are provided for torque sensor faults.If DTCs indicating faults in the torque sensor, PSCM or Power Steering Motor (motor) are present in the initial recall inspection, the dealer performs the following repairs: 1) replaces the torque sensor for torque sensor faults (DTC B2278); or 2) replaces the steering column for faults related to the PSCM (DTC B1342) or motor (DTC B2277).Continued in attachment pages
DP12006 · Electronic Throttle Body Malfunction
Opened Oct 2, 2012 · Closed Feb 21, 2013
Status: closed (inferred from source dates) · Engine
In a letter dated August 30, 2012, The North Carolina Consumers Council (NCCC) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged electronic throttle body failures resulting in engine stall or surge while driving in model year (MY) 2005 through 2012 Ford Escape vehicles. On October 2, 2012 the Office of Defects Investigation (ODI) opened a Defect Petition DP12-006 to evaluate whether to grant or deny the petition. The petition is hereby granted on certain model years. The NCCC letter cites two complaints of stall while driving in MY 2009 Ford Escape vehicles that were diagnosed as failed throttle bodies with diagnostic trouble codes (DTC) P2111, Throttle Body Stuck Open, and P2112, Throttle Body Stuck Closed. The petitioner indicates that the owners of both vehicles reported experiencing repeated incidents of stalling and engine surging. According to Ford, Escape non-hybrid vehicles are equipped with Electronic Throttle Body (ETB) assemblies beginning with MY 2009. Vehicles manufactured between June 22, 2009 and October 15, 2009 may contain contaminated printed circuit boards (PCB) with plating variations. Plating variations could lead to a lack of continuity in the throttle position sensor circuit where P2111 and/or other DTCs would be generated and stored. Ford and its electronic throttle body supplier, Delphi, modified the PCB manufacturing process and issued a technical service bulletin (TSB) 09-23-5. Vehicles produced after October 15, 2009 incorporated ETBs manufactured with a PCB process that resolved this condition. ODI's analysis identified a total of 123 unique reports indicating allegations of reduced motive power or vehicle stall. Depending on the condition of throttle control system malfunction, a driver may experience varying levels of reduced engine performance associated with three limp home modes. In two limp modes, reduced engine performance may maintain vehicle speeds above 20mph while the third is a limited limp home mode with engine speeds limited to approximately 900 RPM. Allegations of stall appear to be related to the limited limp home mode. Vehicles are not likely to unexpectedly stall as a result of this condition, but drivers may characterize the reduced functionality as a stall, even though their vehicle may still has motive capability. Allegations of vehicle surge appear to be related to limp home mode operation. Complaints alleging surge are most likely related to engine RPM fluctuations at low vehicle speeds or idle as the control system engages to prevent engine stall. In limited limp mode, rough-idle conditions may exist while the control system attempts to modulate engine RPMs once the vehicle reaches a reduced speed to maintain approximately 900 RPM. Separately, ODI received 59 complaints alleging incidents of engine stall while driving in model year (MY) 2010-2011 Ford Fusion vehicles. Approximately 60 percent (36) of the incidents occurred at speeds of 40 miles per hour or more. Eighty percent of complaints (47) were received beginning March 2012 and 14 complaints reported that the throttle body was replaced or DTCs associated with limp home modes. Additionally, Ford issued TSB 10-21-6 addressing DTCs associated with idle speed drops and limited limp home mode. The petition is granted on certain model years.Preliminary Evaluation PE13-003 has been opened to assess the scope, frequency and potential safety consequences associated with the alleged defect.See full copy of the closing resume for this defect petition for list of the VOQs associated with the defect petition analysis.
PE08060 · Tire Valve Cracking
Opened Oct 14, 2008 · Closed Apr 9, 2009
Status: closed (inferred from source dates) · Tires:valve
ON OCTOBER 14, 2008, ODI OPENED PE08-060 TO INVESTIGATE ALLEGATIONS OF CRACKED AND LEAKING SNAP-IN TIRE VALVES IN MODEL YEAR (MY) 2007 VEHICLES MANUFACTURED BY FORD MOTOR COMPANY.THE VALVES WERE SUPPLIED TO FORD BY TOPSEAL AUTO-PARTS, A SUBSIDIARY OF THE SHANGHAI BAOLONG AUTOMOTIVE CORPORATION IN CHINA.VALVES MADE BY TOPSEAL FOR AFTERMARKET SALE WERE THE SUBJECT OF TWO RECENT SAFETY RECALLS BY TECH INTERNATIONAL (08T-018) AND DILL AIR CONTROLS (08T-028), THE LATTER OF WHICH WAS INVESTIGATED BY ODI IN PE08-036 AND EA08-022.THE DEFECT CONDITIONS ADDRESSED BY THE AFTERMARKET TIRE VALVE RECALLS BOTH INVOLVED INADEQUATE RESISTANCE TO OZONE CRACKING DUE TO ISSUES WITH THE SUPPLY OF ANTI-OZONANT CHEMICALS TO TOPSEAL FOR A PERIOD FROM JULY TO MID-NOVEMBER 2006.THE AFTERMARKET VALVES WERE COMPOUNDED WITH A BLEND OF EPDM AND NATURAL RUBBER, USING A RELATIVELY LOW PERCENTAGE OF EPDM (EPDM PROVIDES INHERENT RESISTANCE TO OZONE CRACKING).HENCE, THE NEED FOR ANTI-OZONANT CHEMICALS AND THE PROBLEMS WITH CRACKING WHEN THOSE CHEMICALS WERE MISSING OR OUT OF SPECIFICATION IN SOME LOTS OF VALVES.BOTH RECALL CAMPAIGNS INVOLVED INSPECTION PROGRAMS TO IDENTIFY AND REPLACE VALVES WITH VISIBLE SURFACE CRACKING.ALTHOUGH THE TOPSEAL VALVES SUPPLIED TO FORD ALSO APPEAR TO HAVE BEEN AFFECTED BY THE ANTI-OZONANT SUPPLY ISSUES IN MID TO LATE-2006, FORD INDICATED THAT ITS VALVES WERE MADE AT A DIFFERENT TOPSEAL PRODUCTION LINE AND WERE COMPOUNDED WITH A HIGHER PERCENTAGE OF EPDM RUBBER TO MEET MORE STRINGENT SPECIFICATIONS FROM FORD.ODI'S ANALYSIS OF COMPLAINT AND WARRANTY DATA PROVIDED BY FORD SHOWED THAT PROBLEMS WITH CRACKED TIRE VALVES WERE SIGNIFICANTLY HIGHER FOR MY 2007 VEHICLES PRODUCED FROM DECEMBER 2006 THROUGH MARCH 2007.FORD RESPONDED BY IMPLEMENTING CHANGES IN ITS MATERIAL SPECIFICATIONS FOR SNAP-IN RUBBER TIRE VALVES AND ALSO INCREASING THE QUALITY AND ACCEPTANCE STANDARDS FOR VALVES IMPORTED FOR USE IN ITS VEHICLES.WHILE THE COMPLAINT AND WARRANTY CLAIM RATES ARE ELEVATED FOR SUBJECT VEHICLES PRODUCED FROM DECEMBER 2006 THROUGH MARCH 2007, THE RATES OF LEAKING VALVES ARE WELL BELOW ONE PERCENT OF PRODUCTION FOR EACH OF THE PEAK MONTHS FOR ALL OF THE AFFECTED MODELS.A SUBSTANTIAL MAJORITY OF THE SUBJECT VEHICLES ARE EQUIPPED WITH TIRE PRESSURE MONITORING SYSTEMS (TPMS) WHICH WARN THE DRIVER WHEN ANY TIRE PRESSURES DROPS BELOW 25 PERCENT OF RECOMMENDED INFLATION PRESSURE. AS OUTLINED IN A LETTER TO ODI DATED APRIL 6, 2009, FORD HAS AGREED TO SEND LETTERS TO OWNERS OF CERTAIN MY 2007 AND 2008 FORD, LINCOLN AND MERCURY VEHICLES TO PROVIDE INFORMATION ABOUT THE CRACKING CONCERN. LETTERS WILL BE SENT TO OWNERS OF VEHICLES BUILT FROM NOVEMBER 2006 THROUGH MAY 2007.OWNERS CAN OPT FOR A FREE DEALER INSPECTION.VALVES EXHIBITING SURFACE CRACKS OR AIR LEAKAGE RELATED TO OZONE ATTACK WILL BE REPLACED BY FORD UNDER ITS NORMAL WARRANTY TERMS.FORD EXPECTS TO SEND THE LETTER BY APPROXIMATELY MID-MAY 2009. BASED ON THE USE OF TPMS IN THE MAJORITY OF SUBJECT VEHICLES AND THE RELATIVELY LOW RATES OF REPAIRS ASSOCIATED WITH LEAKING VALVES AND RESULTANT TIRE DAMAGE, ODI BELIEVES THAT THE ACTIONS FORD HAS AGREED TO TAKE WILL PROVIDE EFFECTIVE AND EXPEDITIOUS RESOLUTION FOR VEHICLES THAT WERE BUILT DURING THE PERIOD WHEN VALVES WITH INADEQUATE RESISTANCE TO OZONE CRACKING WERE MOST LIKELY TO HAVE BEEN USED IN VEHICLE PRODUCTION.FURTHER INVESTIGATION OF THIS MATTER WOULD NOT BE AN EFFICIENT ALLOCATION OF AGENCY RESOURCES.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO
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