NHTSA owner reports · September 18, 2026 snapshot.
Steering complaints
1,127 reportsClear category filter155,000 miles · Jan 28, 2013
Steering
VEHICLE LOST POWER STEERING WHILE DRIVING. WHILE VEHICLE IS IDLING, STEERING WHEEL PULSES BACK AND FORTH SLIGHTLY, BUT OCCASIONALLY TURNS RIGHT BY ITSELF. FORD STATES THAT THIS IS AN ISSUE WITH THE SENSORS ON THE STEERING COLUMN WEARING OUT, BUT IS NOT A SAFETY ISSUE? I GUESS BRAKE FAILURE IS NOT A SAFETY ISSUE EITHER! THE "FIX…
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VEHICLE LOST POWER STEERING WHILE DRIVING. WHILE VEHICLE IS IDLING, STEERING WHEEL PULSES BACK AND FORTH SLIGHTLY, BUT OCCASIONALLY TURNS RIGHT BY ITSELF. FORD STATES THAT THIS IS AN ISSUE WITH THE SENSORS ON THE STEERING COLUMN WEARING OUT, BUT IS NOT A SAFETY ISSUE? I GUESS BRAKE FAILURE IS NOT A SAFETY ISSUE EITHER! THE "FIX" IS ONLY 14-1500.00. THIS SHOULD BE A MANDATORY SAFETY RECALL REPAIRED AT FORD MOTOR COMPANY EXPENSE. *TR
NHTSA ODI #10494951
Mileage unknown · Jan 28, 2013
Steering
THIS MORNING I WAS BACKING UP FROM MY DRIVE WAY. THAN WHEN I PUT IT IN DRIVE THE STEERING WHEEL WOULD NOT TURN. IT SCARED ME BEING THAT I WAS IN THE STREET SO I TURNED THE CAR OFF AND TURNED IT BACK ON AND THE STEERING WHEEL WORKED. BUT THIS IS SCARY IF I HAD BEEN SOMEWHERE ELSE AND THERE HAD BEEN TRAFFIC. I HAVE HAD MY IGNITION…
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THIS MORNING I WAS BACKING UP FROM MY DRIVE WAY. THAN WHEN I PUT IT IN DRIVE THE STEERING WHEEL WOULD NOT TURN. IT SCARED ME BEING THAT I WAS IN THE STREET SO I TURNED THE CAR OFF AND TURNED IT BACK ON AND THE STEERING WHEEL WORKED. BUT THIS IS SCARY IF I HAD BEEN SOMEWHERE ELSE AND THERE HAD BEEN TRAFFIC. I HAVE HAD MY IGNITION WORKED ON BY FORD SEVERAL TIMES. THEY ARE TELLING ME THAT THIS IS ANOTHER PROBLEM AND IT HAS NOTHING TO DO WITH WHAT IS GOING ON. THEY ARE TELLING ME THAT IT IS GOING TO COST ME AROUND $1600.00. THIS SHOULD NOT HAVE HAPPEN. *TR
NHTSA ODI #10494947
110,000 miles · Jan 24, 2013
Electrical SystemSteering
WHILE BACKING OUT OF A PARKING SPACE THE STEERING LOCKED ON MY WIFE'S 2008 FORD ESCAPE. SHE CALLED ME TO COME HELP HER AS SHE WAS NOT ABLE TO MOVE HER ESCAPE. UPON ARRIVAL I INSPECTED THE VEHICLE FOR OBVIOUS SIGNS OF PROBLEMS, NONE WERE NOTED. I TRIED TO MOVE THE STEERING WHEEL; I WAS QUITE SHOCKED THAT THE STEERING WHEEL COULD …
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WHILE BACKING OUT OF A PARKING SPACE THE STEERING LOCKED ON MY WIFE'S 2008 FORD ESCAPE. SHE CALLED ME TO COME HELP HER AS SHE WAS NOT ABLE TO MOVE HER ESCAPE. UPON ARRIVAL I INSPECTED THE VEHICLE FOR OBVIOUS SIGNS OF PROBLEMS, NONE WERE NOTED. I TRIED TO MOVE THE STEERING WHEEL; I WAS QUITE SHOCKED THAT THE STEERING WHEEL COULD NOT BE MOVED. SINCE I AM 6'4" AND 300LBS MOST THINGS THAT I GRAB MOVE?THE STEERING WHEEL SHOULD HAVE MOVED, JUST WITHOUT THE ASSIST OF THE POWER ASSIST. THE VEHICLE WAS TOWED TO A FORD DEALERSHIP FOR THEM TO DIAGNOSE THE ISSUE. I WAS INFORMED THAT THE SENSORS IN THE STEERING COLUMN ARE BAD. THE DEALERSHIP STATED THAT THEY WERE ABLE TO RESET THE COMPUTER AND THAT THE STEERING NOW FUNCTIONS. THE DEALERSHIP INFORMED ME THAT I HAVE TWO CHOICES DRIVE THE VEHICLE AND SEE IF THE ISSUE REPEATS OR REPLACE THE ENTIRE STEERING COLUMN ($1,500.00). I EXPLAINED THAT THIS IS IN FACT A SAFETY ISSUE AS THE STEERING FAILED COMPLETELY AND LOCKED UP AS I WAS UNABLE TO MOVE THE STEERING WHEEL. FORD CUSTOMER CARE WAS CONTACTED AND THEY HAVE OFFERED NO ASSISTANCE IN THIS ISSUE AND CLAIM THAT THEY HAVE NO KNOWLEDGE OF ANY ISSUES PERTAINING TO THIS PROBLEM ON RECORD. THIS STATEMENT BY FORD CUSTOMER CARE SEEMS TO BE HIGHLY SUSPECT AS A QUICK INTERNET SEARCH FOUND MANY IDENTICAL ISSUES. THE COMPLETE FAILURE OF THE STEERING SYSTEM IS BEYOND UNACCEPTABLE! IF SOMEONE WITH MY STRENGTH CANNOT MOVE THE STEERING WHEEL THAN HOW IS SOMEONE THE SIZE OF MY WIFE SUPPOSED TO MOVE THE STEERING WHEEL IF AND IN THIS CASE WHEN THE STEERING SYSTEM FAILS. FORD NEEDS TO ACCEPT THAT THERE IS IN FACT A MAJOR SAFETY PROBLEM RELATED TO THE FAILURE OF THE ELECTRONIC STEERING SYSTEM OF THE FORD ESCAPE. COMPLETE FAILURE OF THE STEERING IS NOT ACCEPTABLE. AGAIN THIS WAS A COMPLETE FAILURE OF THE STEERING SYSTEM!!! *TR
NHTSA ODI #10494639
72,900 miles · Jan 24, 2013
SteeringSuspension
1/22/13-STARTED MY VEHICLE UP AT 8AM AND THE POWER STEERING WOULD NOT ENGAGE, THINKING IS WAS DUE TO COLD, I STOPPED THE VEHICLE AND RESTARTED THE VEHICLE UP, POWER ASSIST ENGAGE AND I DROVE THE VEHICLE APPROX 1/4MILE WHEN I ATTEMPTED TO MAKE A LEFT TURN THE POWER ASSIST FAILED AND NEARLY COLLIDED MY VEHICLE ONTO ONCOMING TRAFFI…
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1/22/13-STARTED MY VEHICLE UP AT 8AM AND THE POWER STEERING WOULD NOT ENGAGE, THINKING IS WAS DUE TO COLD, I STOPPED THE VEHICLE AND RESTARTED THE VEHICLE UP, POWER ASSIST ENGAGE AND I DROVE THE VEHICLE APPROX 1/4MILE WHEN I ATTEMPTED TO MAKE A LEFT TURN THE POWER ASSIST FAILED AND NEARLY COLLIDED MY VEHICLE ONTO ONCOMING TRAFFIC DUE TO STEERING FAILURE; I IMMEDIATELY DROVE HOME AND PARKED THE VEHICLE. ON 1/23/13 I DROVE THE VEHICLE VERY CAREFULLY TO A NEARBY FORD DEALERSHIP (APPROX 2 MILES FROM HOME). I WAS ADVISED BY THE SERVICE REPRESENTATIVE (AFTER A DIAGNOSTIC TEST) THAT THE STEERING COLUMN REQUIRES REPLACEMENT DUE TO THE ELECTRONIC MODULE FAILURE AS IT IS PART OF THE VEHICLES ELECTRONIC POWER ASSIST SYSTEM (EPAS) AND WAS QUOTED A REPAIR PRICE (>1400.00). I DID SOME ONLINE RESEARCH AND FOUND THAT THIS TYPE OF STEERING FAILURE IS EXTREMELY COMMON WITH THIS VEHICLE AND THE EPAS AND MANY MANY COMPLAINTS HAVE BEEN REGISTERED BY CONSUMERS ON THIS EXACT STEERING PROBLEM. DUE TO THE UNPREDICTABILITY, POTENTIAL DANGER AND THE COMMONALITY OF THIS TYPE OF COMPLAINT WITH THIS TYPE OF VEHICLE, COULD THIS WARRANT A RECALL OF THIS VEHICLE OR AT LEAST A SERVICE BULLETIN OF THIS POTENTIALLY CATASTROPHIC STEERING ISSUE? *TR
NHTSA ODI #10494602
65,000 miles · Jan 24, 2013
Steering
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE POWER STEERING FAILED WITHOUT WARNING. THE CONTACT MENTIONED THAT IT BECAME VERY DIFFICULT TO STEER THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE MANUFAC…
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TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE POWER STEERING FAILED WITHOUT WARNING. THE CONTACT MENTIONED THAT IT BECAME VERY DIFFICULT TO STEER THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 65,000.
NHTSA ODI #10494594
88,400 miles · Jan 23, 2013
Steering
TWICE IN THE LAST MONTH, WHILE MAKING SHARP TURN AND U-TURN, WE LOST OUR POWER STEERING. THE FIRST TIME WAS WHEN TURNING INTO A PARKING LOT, BUT THE SECOND TIME WAS IN TRAFFIC. EACH TIME IT TOOK ALL OF OUR STRENGTH TO GET THE STEERING WHEEL TURNED SO THAT THE VEHICLE COULD BE MOVED OUT OF TRAFFIC. BOTH TIMES WE PUT VEHICLE IN…
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TWICE IN THE LAST MONTH, WHILE MAKING SHARP TURN AND U-TURN, WE LOST OUR POWER STEERING. THE FIRST TIME WAS WHEN TURNING INTO A PARKING LOT, BUT THE SECOND TIME WAS IN TRAFFIC. EACH TIME IT TOOK ALL OF OUR STRENGTH TO GET THE STEERING WHEEL TURNED SO THAT THE VEHICLE COULD BE MOVED OUT OF TRAFFIC. BOTH TIMES WE PUT VEHICLE IN PARK AND TURNED OFF IGNITION. WHEN RE-STARTED, POWER STEERING WAS FINE. THIS IS A VERY DANGEROUS VEHICLE FAILURE. WE WERE FORTUNATE THAT WE WERE ABLE TO GET OUT OF TRAFFIC EACH TIME, BUT MAY NOT BE AS LUCKY THE NEXT. WHEN WE GOT HOME, WE GOOGLED 2008 FORD ESCAPE STEERING PROBLEMS TO SEE IF THERE HAD BEEN A RECALL THAT WE WERE NOT AWARE OF, AND WE WERE ASTONISHED TO SEE HOW MANY OTHER PEOPLE HAD REPORTED THIS SAME FAILURE. A RECALL NEEDS TO BE ISSUED BEFORE SOMEONE LOSES THEIR LIFE. *TR
NHTSA ODI #10494447
96,000 miles · Jan 21, 2013
Steering
DRIVING DOWN HIGHWAY AND LOST POWER STEERING. HAD TO USE ALL STRENGTH TO EXIT THE HIGHWAY. STOPPED AND RESTARTED CAR AND EVERYTHING WAS FINE. BEGAN DRIVING TOWARD HOME, BUT DURING A STOP LIGHT STEERING WHEEL BEGAN TO SHAKE (WHILE IDLE) AND LOST POWER STEERING AGAIN. I HAVE EXTENDED WARRANTY AND THIS IS NOT COVERED. THIS IS VERY …
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DRIVING DOWN HIGHWAY AND LOST POWER STEERING. HAD TO USE ALL STRENGTH TO EXIT THE HIGHWAY. STOPPED AND RESTARTED CAR AND EVERYTHING WAS FINE. BEGAN DRIVING TOWARD HOME, BUT DURING A STOP LIGHT STEERING WHEEL BEGAN TO SHAKE (WHILE IDLE) AND LOST POWER STEERING AGAIN. I HAVE EXTENDED WARRANTY AND THIS IS NOT COVERED. THIS IS VERY DANGEROUS AND RIDICULOUS. *TR
NHTSA ODI #10493661
101,500 miles · Jan 21, 2013
Electrical SystemSteeringWheels
MY FORD ESCAPE IS MY FAMILY AND WORK VEHICLE. ONE MORNING I STARTED IT AFTER IT WAS PARKED IN COLD OVERNIGHT, ENGINE STARTED BUT THE STEERING WAS STUCK, THOUGHT BATTERY WAS BAD. RESTARTED SEVERAL TIMES UNTIL STEERING LOOSENED UP. DROVE CAR AND EVERY STOP LIGHT OR WHILE IDLING, THE STEERING WHEEL VIBRATED SO HARD AND HAVE TO HOLD…
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MY FORD ESCAPE IS MY FAMILY AND WORK VEHICLE. ONE MORNING I STARTED IT AFTER IT WAS PARKED IN COLD OVERNIGHT, ENGINE STARTED BUT THE STEERING WAS STUCK, THOUGHT BATTERY WAS BAD. RESTARTED SEVERAL TIMES UNTIL STEERING LOOSENED UP. DROVE CAR AND EVERY STOP LIGHT OR WHILE IDLING, THE STEERING WHEEL VIBRATED SO HARD AND HAVE TO HOLD IT STEADY, THOUGHT, TIME TO HAVE MY CONTROL ARM REPLACED AGAIN. TOOK IT TO A FRIEND'S CAR SHOP , SAID, THEY'VE BEEN HAVING COSTUMERS BRINGING THEIR FORD ESCAPES LATELY WITH THE SAME PROBLEM. THEY COULDN'T FIX IT. TOLD ME TO GO TO MY DEALERSHIP. DEALERSHIP DIAGNOSED IT , ELECTRONIC STEERING PROBLEM $90 FOR DIAGNOSIS, $1100 PARTS AND LABOR, ABOUT 3-DAYS TO ORDER FOR PARTS. TOO EXPENSIVE AND DANGEROUS, NEEDS TO HAVE A RECALL. *TR
NHTSA ODI #10493596
78,100 miles · Jan 16, 2013
Electrical SystemSteering
THE CAR INVOLVED WAS A 2008 FORD ESCAPE. I WAS DRIVING AT ABOUT 45 AND I LOST COMPLETE CONTROL OF MY POWER STEERING. I WAS UNABLE TO TURN STEERING WHEEL. I USED ALL MY FORCE TO GET TO THE SIDE OF THE ROAD. I THEN TURNED THE CAR OFF AND TURNED IT BACK ON MY STEERING WAS THEN FINE. I GOT BACK ON THE ROAD AND I LOST ALL OF MY POWE…
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THE CAR INVOLVED WAS A 2008 FORD ESCAPE. I WAS DRIVING AT ABOUT 45 AND I LOST COMPLETE CONTROL OF MY POWER STEERING. I WAS UNABLE TO TURN STEERING WHEEL. I USED ALL MY FORCE TO GET TO THE SIDE OF THE ROAD. I THEN TURNED THE CAR OFF AND TURNED IT BACK ON MY STEERING WAS THEN FINE. I GOT BACK ON THE ROAD AND I LOST ALL OF MY POWER STEERING AGAIN. THIS STEERING PROBLEM IS VERY DANGEROUS AND RECALL MUST BE ENFORCED!! *TR
NHTSA ODI #10493266
91,999 miles · Jan 11, 2013
Steering
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED WHEN SHE STARTED THE VEHICLE THE STEERING WHEEL BEGAN TO FAIL. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSTIC TESTING AND THEY STATED THE ENTIRE STEERING COLUMN NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE …
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TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED WHEN SHE STARTED THE VEHICLE THE STEERING WHEEL BEGAN TO FAIL. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSTIC TESTING AND THEY STATED THE ENTIRE STEERING COLUMN NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS 91,999.
NHTSA ODI #10492246
Official recalls
3Sep 29, 2015
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
Consequence & remedy
Consequence: If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Additional source detail variants (2)
Power Train:automatic Transmission:lever And Linkage:floor Shift
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
Consequence: If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Power Train:automatic Transmission:gear Position Indication (prndl)
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
Consequence: If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Sep 3, 2014
Ford Motor Company (Ford) is recalling certain model year 2005-2008 Ford Escape hybrid electric vehicles manufactured October 13, 2003, to June 20, 2008, and 2006-2008 Mercury Mariner hybrid electric vehicles manufactured June 10, 2005, to June 20, 2008. The coolant pump for the hybrid system may fail resulting in the hybrid electronics overheating.
Consequence & remedy
Consequence: If the hybrid electronics system overheats, it may shut down the powertrain, resulting in a stall-like condition, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will inspect and replace the original Motor Electronics Coolant (MEC) Pump with an improved brushless pump, free of charge. The recall is expected to begin on October 27, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S19.
May 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
Consequence & remedy
Consequence: If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
3DP15001 · Loss Of Power Steering While Driving
Opened Apr 1, 2015 · Closed Jun 14, 2018
Status: closed (inferred from source dates) · Steering:electric Power Assist System
On May 27, 2014, amended June 2, 2014, Ford Motor Company (Ford) submitted a Defect Information Report (DIR) to NHTSA describing a safety defect that may result in a sudden loss of power steering assist while driving in approximately 746,067 model year (MY) 2008 through 2011 Ford Escape vehicles equipped with electric power assisted steering (NHTSA 14V-284, Ford 14S05). Ford's DIR described the defect condition as a poor signal to noise ratio [SNR] in the torque sensor within the Electric Power Assisted Steering (EPAS) system [which] does not allow the PSCM to determine the driver's steering input. When the system detects this fault condition, it transitions the EPAS system to the fail-safe/manual steering mode.Ford's DIR indicates that loss of power steering assist while driving would require higher steering effort at lower vehicle speeds, which may result in an increased risk of a crash.Ford's remedy instructs dealers to check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTCs) to determine the proper repair procedure. If no DTCs are present, dealers are to update the PSCM and instrument cluster module software. The updated PSCM software changes the torque sensor fault strategy so that the SNR condition does not result in a loss of power steering assist while driving.In addition, audible and visual warnings are provided for torque sensor faults.If DTCs indicating faults in the torque sensor, PSCM or Power Steering Motor (motor) are present in the initial recall inspection, the dealer performs the following repairs: 1) replaces the torque sensor for torque sensor faults (DTC B2278); or 2) replaces the steering column for faults related to the PSCM (DTC B1342) or motor (DTC B2277).Continued in attachment pages
DP12006 · Electronic Throttle Body Malfunction
Opened Oct 2, 2012 · Closed Feb 21, 2013
Status: closed (inferred from source dates) · Engine
In a letter dated August 30, 2012, The North Carolina Consumers Council (NCCC) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged electronic throttle body failures resulting in engine stall or surge while driving in model year (MY) 2005 through 2012 Ford Escape vehicles. On October 2, 2012 the Office of Defects Investigation (ODI) opened a Defect Petition DP12-006 to evaluate whether to grant or deny the petition. The petition is hereby granted on certain model years. The NCCC letter cites two complaints of stall while driving in MY 2009 Ford Escape vehicles that were diagnosed as failed throttle bodies with diagnostic trouble codes (DTC) P2111, Throttle Body Stuck Open, and P2112, Throttle Body Stuck Closed. The petitioner indicates that the owners of both vehicles reported experiencing repeated incidents of stalling and engine surging. According to Ford, Escape non-hybrid vehicles are equipped with Electronic Throttle Body (ETB) assemblies beginning with MY 2009. Vehicles manufactured between June 22, 2009 and October 15, 2009 may contain contaminated printed circuit boards (PCB) with plating variations. Plating variations could lead to a lack of continuity in the throttle position sensor circuit where P2111 and/or other DTCs would be generated and stored. Ford and its electronic throttle body supplier, Delphi, modified the PCB manufacturing process and issued a technical service bulletin (TSB) 09-23-5. Vehicles produced after October 15, 2009 incorporated ETBs manufactured with a PCB process that resolved this condition. ODI's analysis identified a total of 123 unique reports indicating allegations of reduced motive power or vehicle stall. Depending on the condition of throttle control system malfunction, a driver may experience varying levels of reduced engine performance associated with three limp home modes. In two limp modes, reduced engine performance may maintain vehicle speeds above 20mph while the third is a limited limp home mode with engine speeds limited to approximately 900 RPM. Allegations of stall appear to be related to the limited limp home mode. Vehicles are not likely to unexpectedly stall as a result of this condition, but drivers may characterize the reduced functionality as a stall, even though their vehicle may still has motive capability. Allegations of vehicle surge appear to be related to limp home mode operation. Complaints alleging surge are most likely related to engine RPM fluctuations at low vehicle speeds or idle as the control system engages to prevent engine stall. In limited limp mode, rough-idle conditions may exist while the control system attempts to modulate engine RPMs once the vehicle reaches a reduced speed to maintain approximately 900 RPM. Separately, ODI received 59 complaints alleging incidents of engine stall while driving in model year (MY) 2010-2011 Ford Fusion vehicles. Approximately 60 percent (36) of the incidents occurred at speeds of 40 miles per hour or more. Eighty percent of complaints (47) were received beginning March 2012 and 14 complaints reported that the throttle body was replaced or DTCs associated with limp home modes. Additionally, Ford issued TSB 10-21-6 addressing DTCs associated with idle speed drops and limited limp home mode. The petition is granted on certain model years.Preliminary Evaluation PE13-003 has been opened to assess the scope, frequency and potential safety consequences associated with the alleged defect.See full copy of the closing resume for this defect petition for list of the VOQs associated with the defect petition analysis.
PE08060 · Tire Valve Cracking
Opened Oct 14, 2008 · Closed Apr 9, 2009
Status: closed (inferred from source dates) · Tires:valve
ON OCTOBER 14, 2008, ODI OPENED PE08-060 TO INVESTIGATE ALLEGATIONS OF CRACKED AND LEAKING SNAP-IN TIRE VALVES IN MODEL YEAR (MY) 2007 VEHICLES MANUFACTURED BY FORD MOTOR COMPANY.THE VALVES WERE SUPPLIED TO FORD BY TOPSEAL AUTO-PARTS, A SUBSIDIARY OF THE SHANGHAI BAOLONG AUTOMOTIVE CORPORATION IN CHINA.VALVES MADE BY TOPSEAL FOR AFTERMARKET SALE WERE THE SUBJECT OF TWO RECENT SAFETY RECALLS BY TECH INTERNATIONAL (08T-018) AND DILL AIR CONTROLS (08T-028), THE LATTER OF WHICH WAS INVESTIGATED BY ODI IN PE08-036 AND EA08-022.THE DEFECT CONDITIONS ADDRESSED BY THE AFTERMARKET TIRE VALVE RECALLS BOTH INVOLVED INADEQUATE RESISTANCE TO OZONE CRACKING DUE TO ISSUES WITH THE SUPPLY OF ANTI-OZONANT CHEMICALS TO TOPSEAL FOR A PERIOD FROM JULY TO MID-NOVEMBER 2006.THE AFTERMARKET VALVES WERE COMPOUNDED WITH A BLEND OF EPDM AND NATURAL RUBBER, USING A RELATIVELY LOW PERCENTAGE OF EPDM (EPDM PROVIDES INHERENT RESISTANCE TO OZONE CRACKING).HENCE, THE NEED FOR ANTI-OZONANT CHEMICALS AND THE PROBLEMS WITH CRACKING WHEN THOSE CHEMICALS WERE MISSING OR OUT OF SPECIFICATION IN SOME LOTS OF VALVES.BOTH RECALL CAMPAIGNS INVOLVED INSPECTION PROGRAMS TO IDENTIFY AND REPLACE VALVES WITH VISIBLE SURFACE CRACKING.ALTHOUGH THE TOPSEAL VALVES SUPPLIED TO FORD ALSO APPEAR TO HAVE BEEN AFFECTED BY THE ANTI-OZONANT SUPPLY ISSUES IN MID TO LATE-2006, FORD INDICATED THAT ITS VALVES WERE MADE AT A DIFFERENT TOPSEAL PRODUCTION LINE AND WERE COMPOUNDED WITH A HIGHER PERCENTAGE OF EPDM RUBBER TO MEET MORE STRINGENT SPECIFICATIONS FROM FORD.ODI'S ANALYSIS OF COMPLAINT AND WARRANTY DATA PROVIDED BY FORD SHOWED THAT PROBLEMS WITH CRACKED TIRE VALVES WERE SIGNIFICANTLY HIGHER FOR MY 2007 VEHICLES PRODUCED FROM DECEMBER 2006 THROUGH MARCH 2007.FORD RESPONDED BY IMPLEMENTING CHANGES IN ITS MATERIAL SPECIFICATIONS FOR SNAP-IN RUBBER TIRE VALVES AND ALSO INCREASING THE QUALITY AND ACCEPTANCE STANDARDS FOR VALVES IMPORTED FOR USE IN ITS VEHICLES.WHILE THE COMPLAINT AND WARRANTY CLAIM RATES ARE ELEVATED FOR SUBJECT VEHICLES PRODUCED FROM DECEMBER 2006 THROUGH MARCH 2007, THE RATES OF LEAKING VALVES ARE WELL BELOW ONE PERCENT OF PRODUCTION FOR EACH OF THE PEAK MONTHS FOR ALL OF THE AFFECTED MODELS.A SUBSTANTIAL MAJORITY OF THE SUBJECT VEHICLES ARE EQUIPPED WITH TIRE PRESSURE MONITORING SYSTEMS (TPMS) WHICH WARN THE DRIVER WHEN ANY TIRE PRESSURES DROPS BELOW 25 PERCENT OF RECOMMENDED INFLATION PRESSURE. AS OUTLINED IN A LETTER TO ODI DATED APRIL 6, 2009, FORD HAS AGREED TO SEND LETTERS TO OWNERS OF CERTAIN MY 2007 AND 2008 FORD, LINCOLN AND MERCURY VEHICLES TO PROVIDE INFORMATION ABOUT THE CRACKING CONCERN. LETTERS WILL BE SENT TO OWNERS OF VEHICLES BUILT FROM NOVEMBER 2006 THROUGH MAY 2007.OWNERS CAN OPT FOR A FREE DEALER INSPECTION.VALVES EXHIBITING SURFACE CRACKS OR AIR LEAKAGE RELATED TO OZONE ATTACK WILL BE REPLACED BY FORD UNDER ITS NORMAL WARRANTY TERMS.FORD EXPECTS TO SEND THE LETTER BY APPROXIMATELY MID-MAY 2009. BASED ON THE USE OF TPMS IN THE MAJORITY OF SUBJECT VEHICLES AND THE RELATIVELY LOW RATES OF REPAIRS ASSOCIATED WITH LEAKING VALVES AND RESULTANT TIRE DAMAGE, ODI BELIEVES THAT THE ACTIONS FORD HAS AGREED TO TAKE WILL PROVIDE EFFECTIVE AND EXPEDITIOUS RESOLUTION FOR VEHICLES THAT WERE BUILT DURING THE PERIOD WHEN VALVES WITH INADEQUATE RESISTANCE TO OZONE CRACKING WERE MOST LIKELY TO HAVE BEEN USED IN VEHICLE PRODUCTION.FURTHER INVESTIGATION OF THIS MATTER WOULD NOT BE AN EFFICIENT ALLOCATION OF AGENCY RESOURCES.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO
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