The contact owns a 2020 Ford Escape. The contact stated while attempting to start the vehicle, the key fob would not unlock the door. The contact attempted to manually start the vehicle however, there was no electrical power and the engine was not cranking. The contact jump started the vehicle. The contact stated that the failur…
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The contact owns a 2020 Ford Escape. The contact stated while attempting to start the vehicle, the key fob would not unlock the door. The contact attempted to manually start the vehicle however, there was no electrical power and the engine was not cranking. The contact jump started the vehicle. The contact stated that the failure was intermittent. The contact drove the vehicle to a local dealer, where it was diagnosed and determined that the connectors between the battery, the Power Train Control Module (PCM), and the battery needed to be replaced. The dealer stated that the battery connectors were wet due to severe weather in the area prior to the failure. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 53,000.
NHTSA ODI #11464425
Mileage unknown · Aug 16, 2021
Power Train
In three occasions the automatic transmission has stopped working, operating under normal city driving conditions. Turning the car off and on again, it has worked properly. The car has less than 4000 miles. I took it to the Ford repair shop and there is a defect in the hybrid transmission, and it will take 4-6 weeks to be solved…
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In three occasions the automatic transmission has stopped working, operating under normal city driving conditions. Turning the car off and on again, it has worked properly. The car has less than 4000 miles. I took it to the Ford repair shop and there is a defect in the hybrid transmission, and it will take 4-6 weeks to be solved. Unbelievable such problems in a vehicle with such a few number of miles. Where is the quality control...
NHTSA ODI #11429336
Mileage unknown · Jun 22, 2021
Power Train
Car randomly stopped and the stop safely now message appeared. The car would not turn off. The dash was still illuminated. I held the car start button for several seconds and the car finally turned off and I was able to reset it. The transmission light and battery light came on. I have not had any issues sense.
MY CAR HAS SUFFERED A SUDDEN AND COMPLETE LOSS OF ENGINE POWER WHILE DRIVING AT FULL SPEED ON THE HIGHWAY. THIS HAS HAPPENED ON TWO OCCASIONS. THESE WERE VERY, VERY DANGEROUS SITUATIONS. EACH TIME IT WAS ONLY THROUGH GOOD LUCK THAT WE WERE ABLE TO MAKE IT ACROSS TWO LANES OF SPEEDING TRAFFIC IN A CAR WITH NO ENGINE POWER TO PULL…
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MY CAR HAS SUFFERED A SUDDEN AND COMPLETE LOSS OF ENGINE POWER WHILE DRIVING AT FULL SPEED ON THE HIGHWAY. THIS HAS HAPPENED ON TWO OCCASIONS. THESE WERE VERY, VERY DANGEROUS SITUATIONS. EACH TIME IT WAS ONLY THROUGH GOOD LUCK THAT WE WERE ABLE TO MAKE IT ACROSS TWO LANES OF SPEEDING TRAFFIC IN A CAR WITH NO ENGINE POWER TO PULL OFF ON THE SHOULDER OF THE HIGHWAY. AFTER THE CAR WAS SHUT DOWN FOR A FEW MINUTES, IT RESTARTED EACH TIME. THE FIRST OCCURRENCE HAPPENED IN JUNE, 2020, WHILE DRIVING WITH MY CHILD. I NOTICED RIGHT AFTER THAT FORD HAD ISSUED A RECALL/UPDATE NOTICE FOR MY CAR THAT SEEMED TO BE ABOUT THE PROBLEM THAT CAUSED THE LOSS OF POWER. IT WAS DESCRIBED AS A "20B14 POWERTRAIN CONTROL MODULE UPDATE". I HAD THIS RECALL/UPDATE DONE BY A FORD DEALER ON JULY 24TH, 2020. I ASSUMED THAT THERE HAD BEEN A DEFECT IN THE CAR'S OPERATING SYSTEM, BUT THAT THE RECALL/UPDATE HAD FIXED THE PROBLEM. THEN, YESTERDAY, APRIL 9TH, 2020, THE SAME THING HAPPENED AGAIN. MY WIFE AND CHILD WERE DRIVING ON THE HIGHWAY AND THE CAR HAD A SUDDEN AND TOTAL LOSS OF POWER, AND IT WAS ONLY THROUGH GOOD LUCK THAT THEY AVOIDED A TERRIBLE ACCIDENT AND GOT THE SHOULDER OF THE ROAD. I NOTICED THAT NIGHT THAT FORD HAD SENT ME AN AUTOMATIC MESSAGE TO MY PHONE SAYING "THE HYBRID POWERTRAIN CONTROL MODULE HAS DISABLED THE GASOLINE ENGINE FUNCTION DUE TO AN ADDITIONAL CONCERN BEING DETECTED." I BROUGHT THE CAR INTO THE FORD DEALER TODAY AND THEY TELL ME THAT THEY UPDATED THE OPERATING CODE OF THE VEHICLE TO ADDRESS THIS KNOWN PROBLEM WITH "OPERATION NO. 212080A" TO SUM UP, MY CAR HAS NOW STOPPED DEAD ON THE HIGHWAY AT FULL SPEED ON TWO SEPARATE OCCASIONS BECAUSE OF AN OPERATING SYSTEM ERROR. THERE MUST BE A DEFECT IN EITHER MY INDIVIDUAL CAR OR IN THIS MODEL OF CAR FOR A PROBLEM THIS SERIOUS TO HAPPEN TWICE.
NHTSA ODI #11407409
3,700 miles · Nov 29, 2020
Power Train
AFTER PULLING OUT OF A PARKING LOT AND ONTO THE STREET, THE FORD ESCAPE LOST DRIVE POWER AND COULD NOT REACH LEGAL SPEED. STOPPED AND PUT ON FLASHERS. THE INSTRUMENT PANEL SHOWED A "STOP SLOWLY NOW" MESSAGE PLUS SEVERAL MALFUNCTION LIGHTS WERE ON. COULD NOT PUT THE CAR IN PARK OR NEUTRAL AND COULD NOT RESTART THE DRIVETRAIN.…
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AFTER PULLING OUT OF A PARKING LOT AND ONTO THE STREET, THE FORD ESCAPE LOST DRIVE POWER AND COULD NOT REACH LEGAL SPEED. STOPPED AND PUT ON FLASHERS. THE INSTRUMENT PANEL SHOWED A "STOP SLOWLY NOW" MESSAGE PLUS SEVERAL MALFUNCTION LIGHTS WERE ON. COULD NOT PUT THE CAR IN PARK OR NEUTRAL AND COULD NOT RESTART THE DRIVETRAIN. LATER EVEN THE INSTRUMENT PANEL WENT BLANK. ABOUT 1 HR LATER, WAS ABLE TO RESTART THE CAR AND PULL OFF THE STREET AND WAITED FOR A TOW TRUCK TO TAKE THE CAR TO THE DEALER. DEALER HAS NOT LOOKED AT THE CAR YET, BUT THIS IS APPARENTLY RELATED TO FORD'S CUSTOMER SATISFACTION PROGRAM 20B14.
NHTSA ODI #11376932
3,500 miles · Oct 24, 2020
Power Train
CAR SHOWED ERROR OF 'STOP SAFELY NOW' AND THE GAS ENGINE TURNED OFF AND WOULD NOT TURN BACK ON. THIS IS A AWD HYBRID ESCAPE, WAS STRANDED ON SIDE OF ROAD FOR 15+ MINUTES. AFTER TURNING OFF AND ON MULTIPLE TIMES THE CAR FINALLY WAS ABLE TO SHIFT INTO DRIVE FROM PARK, GAS ENGINE DID THEN TURN ON. DEALER HAS NO CLUE WHAT HAPPEN,…
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CAR SHOWED ERROR OF 'STOP SAFELY NOW' AND THE GAS ENGINE TURNED OFF AND WOULD NOT TURN BACK ON. THIS IS A AWD HYBRID ESCAPE, WAS STRANDED ON SIDE OF ROAD FOR 15+ MINUTES. AFTER TURNING OFF AND ON MULTIPLE TIMES THE CAR FINALLY WAS ABLE TO SHIFT INTO DRIVE FROM PARK, GAS ENGINE DID THEN TURN ON. DEALER HAS NO CLUE WHAT HAPPEN, DID A 'MASTER RESET' AND SAID IT'S FIXED. THIS IS AN UNSAFE VEHICLE.
NHTSA ODI #11366172
1,500 miles · Aug 18, 2020
Power Train
VEHICLE ROLLS BACKWARDS ON INCLINE WHILE IN DRIVE. AFTER COMING TO A COMPLETE STOP THEN REMOVING FOOT TO PUT ON GAS THE VEHICLE ROLLS BACK AS IF IT WERE IN NEUTRAL. WE ALMOST ROLLED BACK INTO A LADY THAT WAS PUSHING A STROLLER. FORD SAYS THEY HAVE NO REPAIR FOR THIS PROBLEM. I CAN PROVIDE VIDEO.
NHTSA ODI #11350126
84 miles · Jun 25, 2020
Electrical SystemPower TrainStructure
VEHICLE PURCHASED 5/12/20. ON 5/22/20, AT ODO 84 MILES, ON STARTUP, VEHICLE DISPLAYED POWERTRAIN FAULT - ILLUMINATES WHEN A POWERTRAIN OR AWD FAULT HAS BEEN DETECTED. CONTACT YOUR AUTHORIZED DEALER AS SOON AS POSSIBLE. VEHICLE FLAT BED TOWED TO SUNSTATE FORD WEST COLONIAL DR ORLANDO FL (PURCHASE DEALERSHIP). SERVICE TEAM…
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VEHICLE PURCHASED 5/12/20. ON 5/22/20, AT ODO 84 MILES, ON STARTUP, VEHICLE DISPLAYED POWERTRAIN FAULT - ILLUMINATES WHEN A POWERTRAIN OR AWD FAULT HAS BEEN DETECTED. CONTACT YOUR AUTHORIZED DEALER AS SOON AS POSSIBLE. VEHICLE FLAT BED TOWED TO SUNSTATE FORD WEST COLONIAL DR ORLANDO FL (PURCHASE DEALERSHIP). SERVICE TEAM HAD VEHICLE 5 DAYS. CLEARED CODES U0131, U0100, U0140, U0155, U0198, U0253, U0257, P0919, U0212, U023A, U0103, U0111, U0121, U013F, U0159, U0232, U0233, U0293, U0401, U0415, U0420, U0424, U0531, U0101, U0418, U0429, U0146. 4 MILE TEST DRIVE. 20 MILE DRIVE RETURNED VEHICLE WITH NO CAUSE OR CORRECTION. ONLY EXPLAINED POWERTRAIN FAILURE COULD NOT BE REPLICATED. SINCE RETURN, REAR AUTOMATIC LIFTGATE INTERMITTENT FAILURE, BACK UP CAMERA FAILURE, HEADLINER DROP AT FRONT PASSENGER AND DRIVER DOOR SEAL. *TR
NHTSA ODI #11330875
1,500 miles · Apr 24, 2020
Power Train
I RECEIVED A NOTOFICATION FOR A "FIELD SERVICE ACTION" 20B14 FOR A POWETRAIN CONTROL MODULE UPDATE ON MY 2020 FORD ESCAPE HYBRID DUE TO "STOP SAFELY NOW" AND CHECK ENGINE LIGHT AND DTC'S P0340 AND P0340 I TOOK IT IN TO THE DEALERSHIP ON 23 APRIL 2020 FOR THE UPDATE, I WAS THEN INFORMED MY MY SERVICE ADVISOR THAT THIS UPDATE IS …
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I RECEIVED A NOTOFICATION FOR A "FIELD SERVICE ACTION" 20B14 FOR A POWETRAIN CONTROL MODULE UPDATE ON MY 2020 FORD ESCAPE HYBRID DUE TO "STOP SAFELY NOW" AND CHECK ENGINE LIGHT AND DTC'S P0340 AND P0340 I TOOK IT IN TO THE DEALERSHIP ON 23 APRIL 2020 FOR THE UPDATE, I WAS THEN INFORMED MY MY SERVICE ADVISOR THAT THIS UPDATE IS NOW ON INDEFINITE HOLD DUE TO THE UPDAYE CAUSING ADDITIONAL FAULT CODES ON THE ELECTRONIC POWER STERRING AND OTHER SYSTEMS. HE ALSO PROVIDED ME WITH A LETTER FROM DAVID J. JOHNSON DIRECTOR SERVICE ENGINEERING OPERATIONS TAHT WAS SENT TO ALL FORD AND LINCOLN DEALERS PLACING "NEW VEHICLE DEMONSTRATION/DELVERY HOLD ON ALL IN STOCK VEHICLES UNTIL THE FIELD SERVICE ACTION CAN BE PERFORMED. I WILL ATTACH THIS LETTER TO MY COMPLAINT. MY QUESTION/CONCERN IS, THAT IF FORD DEEMS THESE VEHICLES UNSAFE TO DRIVE FOR DEMONSTRATIONS DRIVES AND DELIVERY, WHY DOES FORD CONSIDER THEM SAFE ENOUGH FOR MYSELF AND MY FAMILY TO DRIVE ON A DAILY BASIS?
NHTSA ODI #11322117
1,700 miles · Mar 16, 2020
Power Train
MULTIPLE TIMES VEHICLE HAS SAID STOP SAFELY NOW WHILE DRIVING AND LIMITED ME TO ENOUGH POWER TO MAINTAIN 15MPH AT THE MOST. THIS HAS HAPPENED AT HIGHER SPEEDS AND HAS REQUIRED PULLING TO THE SHOULDER.
Ford Motor Company (Ford) is recalling certain 2022-2024 Maverick Hybrid and 2020 Escape Hybrid vehicles. The Hybrid Powertrain Control Module (HPCM) software may cause the vehicle to shift into neutral unexpectedly, causing a loss of drive power.
Consequence & remedy
Consequence: A loss of drive power increases the risk of a crash.
Remedy: Dealers will update the HPCM software, free of charge. Owner notification letters were mailed February 12, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S33. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning January 15, 2026. This is an expansion of Recalls 24V330 (24S33) and 25V133 (25S16).
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2
PE23013 · Failed Door Check Arm Attachment Point
Opened Jul 7, 2023 · Closed Jan 24, 2024
Status: closed (inferred from source dates) · Structure:body:door ; Structure:body:door:hinge And Attachments
On July 7, 2023, the Office of Defects Investigation (ODI) opened PE23-013 to investigate instances of check arm bracket failure in the front doors in model year (MY) 2020-2021 Ford Escape vehicles. At the time of opening, ODI received 118 Vehicle Owner Questionnaires (VOQs) alleging this failure. To date, ODI has received 593 VOQs alleging this failure, with a variety of reported failure conditions. The most common reported failure condition was reduced door functionality (e.g. door was more difficult to open or close) and the least common was inadvertent door opening. Other reported failure conditions include inability to latch and inability to open. Three VOQs reported injuries, one of which requiring medical attention. ODI conducted a consumer survey which yielded an additional 44 injuries (although the VOQs did not indicate any injury), none of which requiring medical attention. All these injuries were bumps/bruises from the door closing on occupants’ arms and legs while entering and exiting the vehicle. The function of the check arm system is to provide hold-open assist at specific angles and to assist with door closing energy. It does not provide vertical support of the door and is independent of the latching mechanism. This failure is progressive and detectable by vehicle occupants. Consumers commonly report hearing a popping or snapping noise when opening and closing the door. This noise is caused by some of the welds between the bracket and door structure failing and detaching. There may also be visible damage present to the welds in the door structure. Continued use of the door may result in all welds separating and the bracket fully detaching from the door structure, which could lead to increased resistance in closing and opening the door, restrained window operation, and the door freely rotating when open. ODI inspected 3 consumer vehicles in the field, and 2 test vehicles at Ford’s testing facility. The test vehicles were retrofitted with the failed component. ODI observed an increased door closing resistance, however, was unable to reproduce an inadvertent open while parked or driving, or a failure to latch or open condition. Testing also verified this failure did not affect the door ajar warning system. This system provides an audible and visual warning in the event a door did not achieve primary latch position. Ford has provided details on a one-time-repair customer satisfaction program (23B56), stating that they will provide customers with a letter, currently targeted for March 2024, to bring their vehicle to a Ford dealership for a proactive repair. Dealers will inspect the door check arm welds for damage and will either provide a rivet plate to reinforce the existing door check arm or will provide a replacement door, depending on the level of damage present. Customers will be eligible for reimbursement if they previously paid to repair this issue. In view of the high detectability of failure, low potential hazard to drivers, and Ford’s customer satisfaction program to provide a proactive repair, this Preliminary Evaluation (PE) is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (2)
Structure:body:door
On July 7, 2023, the Office of Defects Investigation (ODI) opened PE23-013 to investigate instances of check arm bracket failure in the front doors in model year (MY) 2020-2021 Ford Escape vehicles. At the time of opening, ODI received 118 Vehicle Owner Questionnaires (VOQs) alleging this failure. To date, ODI has received 593 VOQs alleging this failure, with a variety of reported failure conditions. The most common reported failure condition was reduced door functionality (e.g. door was more difficult to open or close) and the least common was inadvertent door opening. Other reported failure conditions include inability to latch and inability to open. Three VOQs reported injuries, one of which requiring medical attention. ODI conducted a consumer survey which yielded an additional 44 injuries (although the VOQs did not indicate any injury), none of which requiring medical attention. All these injuries were bumps/bruises from the door closing on occupants’ arms and legs while entering and exiting the vehicle. The function of the check arm system is to provide hold-open assist at specific angles and to assist with door closing energy. It does not provide vertical support of the door and is independent of the latching mechanism. This failure is progressive and detectable by vehicle occupants. Consumers commonly report hearing a popping or snapping noise when opening and closing the door. This noise is caused by some of the welds between the bracket and door structure failing and detaching. There may also be visible damage present to the welds in the door structure. Continued use of the door may result in all welds separating and the bracket fully detaching from the door structure, which could lead to increased resistance in closing and opening the door, restrained window operation, and the door freely rotating when open. ODI inspected 3 consumer vehicles in the field, and 2 test vehicles at Ford’s testing facility. The test vehicles were retrofitted with the failed component. ODI observed an increased door closing resistance, however, was unable to reproduce an inadvertent open while parked or driving, or a failure to latch or open condition. Testing also verified this failure did not affect the door ajar warning system. This system provides an audible and visual warning in the event a door did not achieve primary latch position. Ford has provided details on a one-time-repair customer satisfaction program (23B56), stating that they will provide customers with a letter, currently targeted for March 2024, to bring their vehicle to a Ford dealership for a proactive repair. Dealers will inspect the door check arm welds for damage and will either provide a rivet plate to reinforce the existing door check arm or will provide a replacement door, depending on the level of damage present. Customers will be eligible for reimbursement if they previously paid to repair this issue. In view of the high detectability of failure, low potential hazard to drivers, and Ford’s customer satisfaction program to provide a proactive repair, this Preliminary Evaluation (PE) is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Structure:body:door:hinge And Attachments
On July 7, 2023, the Office of Defects Investigation (ODI) opened PE23-013 to investigate instances of check arm bracket failure in the front doors in model year (MY) 2020-2021 Ford Escape vehicles. At the time of opening, ODI received 118 Vehicle Owner Questionnaires (VOQs) alleging this failure. To date, ODI has received 593 VOQs alleging this failure, with a variety of reported failure conditions. The most common reported failure condition was reduced door functionality (e.g. door was more difficult to open or close) and the least common was inadvertent door opening. Other reported failure conditions include inability to latch and inability to open. Three VOQs reported injuries, one of which requiring medical attention. ODI conducted a consumer survey which yielded an additional 44 injuries (although the VOQs did not indicate any injury), none of which requiring medical attention. All these injuries were bumps/bruises from the door closing on occupants’ arms and legs while entering and exiting the vehicle. The function of the check arm system is to provide hold-open assist at specific angles and to assist with door closing energy. It does not provide vertical support of the door and is independent of the latching mechanism. This failure is progressive and detectable by vehicle occupants. Consumers commonly report hearing a popping or snapping noise when opening and closing the door. This noise is caused by some of the welds between the bracket and door structure failing and detaching. There may also be visible damage present to the welds in the door structure. Continued use of the door may result in all welds separating and the bracket fully detaching from the door structure, which could lead to increased resistance in closing and opening the door, restrained window operation, and the door freely rotating when open. ODI inspected 3 consumer vehicles in the field, and 2 test vehicles at Ford’s testing facility. The test vehicles were retrofitted with the failed component. ODI observed an increased door closing resistance, however, was unable to reproduce an inadvertent open while parked or driving, or a failure to latch or open condition. Testing also verified this failure did not affect the door ajar warning system. This system provides an audible and visual warning in the event a door did not achieve primary latch position. Ford has provided details on a one-time-repair customer satisfaction program (23B56), stating that they will provide customers with a letter, currently targeted for March 2024, to bring their vehicle to a Ford dealership for a proactive repair. Dealers will inspect the door check arm welds for damage and will either provide a rivet plate to reinforce the existing door check arm or will provide a replacement door, depending on the level of damage present. Customers will be eligible for reimbursement if they previously paid to repair this issue. In view of the high detectability of failure, low potential hazard to drivers, and Ford’s customer satisfaction program to provide a proactive repair, this Preliminary Evaluation (PE) is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
DP22005 · Pedestrian Alert Sounds
Opened Jan 27, 2023 · Closed Aug 7, 2023
Status: closed (inferred from source dates) · Electrical System:propulsion System
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
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