The contact owns a 2020 Ford Escape. The contact stated that the shifter selector assembly had sharp edges. There were sharp edges on the side of the dial. The contact sustained injuries to her fingers, but medical attention was not provided. There were no warning lights illuminated. The vehicle was taken to the local dealer, wh…
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The contact owns a 2020 Ford Escape. The contact stated that the shifter selector assembly had sharp edges. There were sharp edges on the side of the dial. The contact sustained injuries to her fingers, but medical attention was not provided. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the shifter selector assembly knob needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 36,000.
NHTSA ODI #11567574
Mileage unknown · Jan 10, 2024
Power Train
Car was parked on sloped driveway by dealer's service department driver. Car was shut off and in park, but parking brake was not on. The driver was out of the car taking pictures when it started to roll backwards down the driveway. The driver saw it happen and set the parking brake, It rolled approximately 18 inches and then sto…
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Car was parked on sloped driveway by dealer's service department driver. Car was shut off and in park, but parking brake was not on. The driver was out of the car taking pictures when it started to roll backwards down the driveway. The driver saw it happen and set the parking brake, It rolled approximately 18 inches and then stopped. I had thought that this had happened previously, but it was much more noticeable watching from outside the car. I contacted the dealer immediately and was told it was normal and to just pay attention to it. He did not suggest bringing it in for inspection. No warning lights or messages.
NHTSA ODI #11564609
Mileage unknown · Dec 1, 2023
Power Train
The Recall (Under Hood engine fire) is causing crankshaft wear due to containments being present destroying the engine, my engine has been deemed unsafe and can currently no longer use my vehicle until ford fixes the problem
NHTSA ODI #11557925
Mileage unknown · Aug 21, 2023
EngineFuel/propulsion SystemPower Train
Recall came out in May. Still no remedy....
NHTSA ODI #11539862
Mileage unknown · Aug 20, 2023
Power Train
The dial shifter gets stuck/ locked in position (Park) when overly hot outside. Takes significant time to cool car and release.
NHTSA ODI #11539665
Mileage unknown · Jul 20, 2023
Power Train
Transmission becomes unresponsive and unreliable in high temps and locks into whatever gear it was in IE if left in the sun in park the shifter won’t budge until enough time for it to cool down has passed
NHTSA ODI #11533384
Mileage unknown · Mar 14, 2023
Electrical SystemEnginePower Train
Vehicle enters deep sleep mode within minutes of parking and won’t start again until it is jump started. This software problem has left me stranded three times.
NHTSA ODI #11511893
140,800 miles · Feb 23, 2023
Electrical SystemPower Train
The contact owns a 2020 Ford Escape. The contact stated while having an annual inspection on the vehicle, the inspector informed her that the computer was not reading the vehicle and advised her to contact the dealer. The vehicle was taken to the dealer and the dealer stated that an unknown module needed to be updated. The conta…
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The contact owns a 2020 Ford Escape. The contact stated while having an annual inspection on the vehicle, the inspector informed her that the computer was not reading the vehicle and advised her to contact the dealer. The vehicle was taken to the dealer and the dealer stated that an unknown module needed to be updated. The contact was unsure of what module needed to be updated. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer advised her to file a complaint with the NHTSA Hotline. The failure mileage was 140,800.
NHTSA ODI #11508798
Mileage unknown · Nov 26, 2022
Electrical SystemEnginePower Train
This has happened a few times sporadically since I have owned the vehicle in 2020. As I am driving it will alert me to stop safely now. The car will loose power and not allow me to go past 15 mph. The screen will go blank and the ac will not throw cool air. This is concerning because since the car looses power, it is dangerous i…
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This has happened a few times sporadically since I have owned the vehicle in 2020. As I am driving it will alert me to stop safely now. The car will loose power and not allow me to go past 15 mph. The screen will go blank and the ac will not throw cool air. This is concerning because since the car looses power, it is dangerous if I am at a fast speed. Once I pull over, sometimes I cannot turn off the car. And if I do turn it off, I cannot turn it back on for a few minutes.
NHTSA ODI #11494994
19,500 miles · Oct 19, 2022
Power Train
The contact owns a 2020 Ford Escape. The contact stated while driving 76 MPH with the cruise control activated, the vehicle inadvertently decelerated without warning. The contact deactivated the cruise control feature and attempted to accelerate; however, the vehicle failed to accelerate as needed. The contact pulled over safely…
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The contact owns a 2020 Ford Escape. The contact stated while driving 76 MPH with the cruise control activated, the vehicle inadvertently decelerated without warning. The contact deactivated the cruise control feature and attempted to accelerate; however, the vehicle failed to accelerate as needed. The contact pulled over safely, turned off, and restarted the vehicle, and the vehicle operated as intended. The vehicle was taken to the dealer but was not diagnosed or repaired; however, the mechanic stated that the power module was possibly inoperable. The vehicle was not repaired. The manufacturer was contacted, and a case was filed, and stated that the vehicle needed to be diagnosed. The failure mileage was 19,500.
Ford Motor Company (Ford) is recalling certain 2022-2024 Maverick Hybrid and 2020 Escape Hybrid vehicles. The Hybrid Powertrain Control Module (HPCM) software may cause the vehicle to shift into neutral unexpectedly, causing a loss of drive power.
Consequence & remedy
Consequence: A loss of drive power increases the risk of a crash.
Remedy: Dealers will update the HPCM software, free of charge. Owner notification letters were mailed February 12, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S33. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning January 15, 2026. This is an expansion of Recalls 24V330 (24S33) and 25V133 (25S16).
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2
PE23013 · Failed Door Check Arm Attachment Point
Opened Jul 7, 2023 · Closed Jan 24, 2024
Status: closed (inferred from source dates) · Structure:body:door ; Structure:body:door:hinge And Attachments
On July 7, 2023, the Office of Defects Investigation (ODI) opened PE23-013 to investigate instances of check arm bracket failure in the front doors in model year (MY) 2020-2021 Ford Escape vehicles. At the time of opening, ODI received 118 Vehicle Owner Questionnaires (VOQs) alleging this failure. To date, ODI has received 593 VOQs alleging this failure, with a variety of reported failure conditions. The most common reported failure condition was reduced door functionality (e.g. door was more difficult to open or close) and the least common was inadvertent door opening. Other reported failure conditions include inability to latch and inability to open. Three VOQs reported injuries, one of which requiring medical attention. ODI conducted a consumer survey which yielded an additional 44 injuries (although the VOQs did not indicate any injury), none of which requiring medical attention. All these injuries were bumps/bruises from the door closing on occupants’ arms and legs while entering and exiting the vehicle. The function of the check arm system is to provide hold-open assist at specific angles and to assist with door closing energy. It does not provide vertical support of the door and is independent of the latching mechanism. This failure is progressive and detectable by vehicle occupants. Consumers commonly report hearing a popping or snapping noise when opening and closing the door. This noise is caused by some of the welds between the bracket and door structure failing and detaching. There may also be visible damage present to the welds in the door structure. Continued use of the door may result in all welds separating and the bracket fully detaching from the door structure, which could lead to increased resistance in closing and opening the door, restrained window operation, and the door freely rotating when open. ODI inspected 3 consumer vehicles in the field, and 2 test vehicles at Ford’s testing facility. The test vehicles were retrofitted with the failed component. ODI observed an increased door closing resistance, however, was unable to reproduce an inadvertent open while parked or driving, or a failure to latch or open condition. Testing also verified this failure did not affect the door ajar warning system. This system provides an audible and visual warning in the event a door did not achieve primary latch position. Ford has provided details on a one-time-repair customer satisfaction program (23B56), stating that they will provide customers with a letter, currently targeted for March 2024, to bring their vehicle to a Ford dealership for a proactive repair. Dealers will inspect the door check arm welds for damage and will either provide a rivet plate to reinforce the existing door check arm or will provide a replacement door, depending on the level of damage present. Customers will be eligible for reimbursement if they previously paid to repair this issue. In view of the high detectability of failure, low potential hazard to drivers, and Ford’s customer satisfaction program to provide a proactive repair, this Preliminary Evaluation (PE) is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (2)
Structure:body:door
On July 7, 2023, the Office of Defects Investigation (ODI) opened PE23-013 to investigate instances of check arm bracket failure in the front doors in model year (MY) 2020-2021 Ford Escape vehicles. At the time of opening, ODI received 118 Vehicle Owner Questionnaires (VOQs) alleging this failure. To date, ODI has received 593 VOQs alleging this failure, with a variety of reported failure conditions. The most common reported failure condition was reduced door functionality (e.g. door was more difficult to open or close) and the least common was inadvertent door opening. Other reported failure conditions include inability to latch and inability to open. Three VOQs reported injuries, one of which requiring medical attention. ODI conducted a consumer survey which yielded an additional 44 injuries (although the VOQs did not indicate any injury), none of which requiring medical attention. All these injuries were bumps/bruises from the door closing on occupants’ arms and legs while entering and exiting the vehicle. The function of the check arm system is to provide hold-open assist at specific angles and to assist with door closing energy. It does not provide vertical support of the door and is independent of the latching mechanism. This failure is progressive and detectable by vehicle occupants. Consumers commonly report hearing a popping or snapping noise when opening and closing the door. This noise is caused by some of the welds between the bracket and door structure failing and detaching. There may also be visible damage present to the welds in the door structure. Continued use of the door may result in all welds separating and the bracket fully detaching from the door structure, which could lead to increased resistance in closing and opening the door, restrained window operation, and the door freely rotating when open. ODI inspected 3 consumer vehicles in the field, and 2 test vehicles at Ford’s testing facility. The test vehicles were retrofitted with the failed component. ODI observed an increased door closing resistance, however, was unable to reproduce an inadvertent open while parked or driving, or a failure to latch or open condition. Testing also verified this failure did not affect the door ajar warning system. This system provides an audible and visual warning in the event a door did not achieve primary latch position. Ford has provided details on a one-time-repair customer satisfaction program (23B56), stating that they will provide customers with a letter, currently targeted for March 2024, to bring their vehicle to a Ford dealership for a proactive repair. Dealers will inspect the door check arm welds for damage and will either provide a rivet plate to reinforce the existing door check arm or will provide a replacement door, depending on the level of damage present. Customers will be eligible for reimbursement if they previously paid to repair this issue. In view of the high detectability of failure, low potential hazard to drivers, and Ford’s customer satisfaction program to provide a proactive repair, this Preliminary Evaluation (PE) is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Structure:body:door:hinge And Attachments
On July 7, 2023, the Office of Defects Investigation (ODI) opened PE23-013 to investigate instances of check arm bracket failure in the front doors in model year (MY) 2020-2021 Ford Escape vehicles. At the time of opening, ODI received 118 Vehicle Owner Questionnaires (VOQs) alleging this failure. To date, ODI has received 593 VOQs alleging this failure, with a variety of reported failure conditions. The most common reported failure condition was reduced door functionality (e.g. door was more difficult to open or close) and the least common was inadvertent door opening. Other reported failure conditions include inability to latch and inability to open. Three VOQs reported injuries, one of which requiring medical attention. ODI conducted a consumer survey which yielded an additional 44 injuries (although the VOQs did not indicate any injury), none of which requiring medical attention. All these injuries were bumps/bruises from the door closing on occupants’ arms and legs while entering and exiting the vehicle. The function of the check arm system is to provide hold-open assist at specific angles and to assist with door closing energy. It does not provide vertical support of the door and is independent of the latching mechanism. This failure is progressive and detectable by vehicle occupants. Consumers commonly report hearing a popping or snapping noise when opening and closing the door. This noise is caused by some of the welds between the bracket and door structure failing and detaching. There may also be visible damage present to the welds in the door structure. Continued use of the door may result in all welds separating and the bracket fully detaching from the door structure, which could lead to increased resistance in closing and opening the door, restrained window operation, and the door freely rotating when open. ODI inspected 3 consumer vehicles in the field, and 2 test vehicles at Ford’s testing facility. The test vehicles were retrofitted with the failed component. ODI observed an increased door closing resistance, however, was unable to reproduce an inadvertent open while parked or driving, or a failure to latch or open condition. Testing also verified this failure did not affect the door ajar warning system. This system provides an audible and visual warning in the event a door did not achieve primary latch position. Ford has provided details on a one-time-repair customer satisfaction program (23B56), stating that they will provide customers with a letter, currently targeted for March 2024, to bring their vehicle to a Ford dealership for a proactive repair. Dealers will inspect the door check arm welds for damage and will either provide a rivet plate to reinforce the existing door check arm or will provide a replacement door, depending on the level of damage present. Customers will be eligible for reimbursement if they previously paid to repair this issue. In view of the high detectability of failure, low potential hazard to drivers, and Ford’s customer satisfaction program to provide a proactive repair, this Preliminary Evaluation (PE) is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
DP22005 · Pedestrian Alert Sounds
Opened Jan 27, 2023 · Closed Aug 7, 2023
Status: closed (inferred from source dates) · Electrical System:propulsion System
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
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