2009 Ford Escape Hybrid

TL*THE CONTACT OWNS A 2009 FORD ESCAPE HYBRID. WHILE DRIVING APPROXIMATELY 30 MPH WITH THE HEAT ON THE ENGINE LIGHT ILLUMINATED. HE SET THE HEAT TO 70 DEGREES AND IT BECAME HOTTER THAN NORMAL IN THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR THE FAILURE. HE WAS ADVISED BY THE DEALER THAT THE AIR BLEND BOX ACTUATOR WAS DEFECTIVE AND REPLACED IT AT THE CONTACTS EXPENSE. THE FAILURE MILEAGE WAS 37,000 AND THE CURRENT MILEAGE WAS 38,000.

TL*THE CONTACT OWNS A 2009 FORD ESCAPE HYBRID. WHILE DRIVING APPROXIMATELY 35 MPH THE POWER STEERING LOCKED. THE STEERING WHEEL BECAME VERY DIFFICULT TO CONTROL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE FAILURE OCCURRED THREE TIMES. THE CONTACT WAS IN THE PROCESS OF TAKING THE VEHICLE BACK TO THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT WAS UNABLE TO PROVIDE A VIN. THE APPROXIMATE FAILURE MILEAGE WAS 15,000 AND THE CURRENT MILEAGE WAS 39,000.

BRAKE SYSTEMS LIGHT GOES ON WHEN STARTING THE CAR AND WE LOSE 90% OF THE BRAKES . THIS HAS HAPPENED 6 TIMES. FORD HAS NOT BEEN ABLE TO DIAGNOSE PROBLEM. THERE WAS ONE ATTEMPT TO FIX BY TIGHTENING LOW FLUID SWITCH ON BRAKE MASTER CYLINDER. A WEEK LATER, WE GOT THE SAME BRAKE SYSTEM LIGHT WARNING AS WELL AS AN ANTI-SKID WARNING AND A POWER TRAIN WARNING. WE DRIVE THIS VEHICLE ON MOUNTAIN ROADS .THIS PROBLEM HAS OCCURRED OVER THE LAST 6 MONTHS. *TR

ABOUT 2 WEEKS AGO THE CHECK BRAKE WARNING LIGHT AND A RED BRAKE WARNING LIGHT CAME ON BUT THE BRAKES WERE NOT AFFECTED, AND THE LIGHTS DID NOT REAPPEAR AFTER THE CAR WAS STOPPED AND RESTARTED. I STILL TOOK IT TO THE DEALER BUT NOTHING WRONG WAS FOUND. YESTERDAY WHILE DRIVING HOME THE CHECK BRAKE WARNING LIGHT AND RED BRAKE WARNING LIGHTS CAME ON AGAIN, A CHIME OR ALARM-TYPE SOUND WENT OFF, AND WHEN I PRESSED THE BRAKE PEDAL ALL THE WAY DOWN THE BRAKES DIDN'T RESPOND. TO GET HOME I HAD TO USE THE EMERGENCY BRAKE EVERY TIME I NEEDED TO STOP. THE CAR WAS TOWED TO THE DEALER LAST NIGHT AND I WAS TOLD THE BRAKES WERE WORKING FINE WHEN THEY STARTED THE CAR THIS MORNING. I HAVEN'T HEARD ANYTHING FURTHER. *TR

THE VEHICLE HAS APPROXIMATELY 7780 MILES ON IT. WHILE DRIVING THE VEHICLE A COMPLETE FAILURE OF THE BRAKES OCCURRED. WHEN THE BRAKE PEDAL WAS DEPLOYED IT DID NOT CREATE BRAKING POWER EVEN BEING PRESSED TO THE FLOOR. TO STOP THE VEHICLE IT WAS DOWN SHIFTED AND THEN PLACED IN PARK AFTER IT COASTED TO A STOP. AFTER TURNING THE VEHICLE OFF AND RESTARTING IT THE BREAKS SEEM TO WORK AGAIN. THIS IS THE FIRST OCCURRENCE. THE DEALER IS BEING NOTIFIED TODAY. *TR CONSUMER STATED COMPLAINT WAS SUBMITTED YEARS AGO, VEHICLE WAS SOLD UPDATED 6/8/18*JB

WHILE DRIVING AT ABOUT 30 MILES PER HOUR, THE STEERING WHEEL HAS LOCKED UP ON TWO DIFFERENT OCCASIONS ... ONCE RECENTLY, AND ONCE ABOUT A YEAR AGO. IN BOTH INSTANCES, I TRIED TO TURN THE WHEEL TO FOLLOW A CURVE BUT THE WHEEL WAS LOCKED. I QUICKLY HIT THE BRAKE TO SLOW THE CAR, AND PROPER STEERING THEN RESUMED. I'M VERY FRIGHTENED THAT STEERING MAY NOT RECOVER IN FUTURE INSTANCES, OR THAT EVEN THE SHORT TERM LOSS OF STEERING WILL RESULT IN A WRECK, ACCIDENT, INJURY, OR DEATH. *TR

ORGANIZATION OWNS TWO 2009 FORD ESCAPE HYBRIDS. FIRST VEHICLE HAS HAD NUMEROUS PROBLEMS INCLUDING AC/HEATING SYSTEM WAS REPAIRED UNDER WARRANTY, STEERING WHEEL COVER DISINTEGRATED AND WAS REPLACED UNDER WARRANTY, CHECK ENGINE LIGHT HAS REPEATEDLY COME ON DATING BACK TO WHEN VEHICLE WAS UNDER WARRANTY, BUT DEALERSHIP COULD NOT REPLICATE THE PROBLEM OR FIND ANY CODES, ABS MODULE WENT OUT AT 52,000 MILES, WHEN MODULE WAS REPLACED, CODE FOR HYDRAULICS SHOWED ANOTHER MODULE NEEDED REPLACED, CAR IS STILL IN SHOP, AND DEALER SAYS THERE ARE STILL ADDITIONAL CODES THAT HAVE NOT BEEN ADDRESSED. THIS VEHICLE HAS NOT BEEN IN AN ACCIDENT OR ANY OTHER TYPE OF SITUATION THAT WOULD CAUSE THIS KIND OF MECHANICAL AND/OR ELECTRICAL PROBLEMS. WHEN FORD CUSTOMER RELATIONS WAS CONTACTED, THEY SAID THERE WAS NOTHING THEY COULD DO SINCE THE CAR WAS NO LONGER UNDER WARRANTY AT 52,000 MILES. *TR

CHECK BRAKE SYSTEM AND RED EMERGENCY LIGHT CAME ON. PRESSED BRAKES AND CAR DID NOT STOP. HIT CONCRETE WALL. 1ST TIME AT DEALERSHIP, BAD SENSOR. ORDERED NEW SENSOR, AND GOT CAR BACK. SAME DAY SAME LIGHTS CAME ON. 2ND TIME AT DEALERSHIP, CHANGED ABS MODULE. GOT CAR BACK ON 23RD AND ON THE 24TH LIGHTS CAME BACK ON AND CAR CONTINUED TO ROLL EVEN THOUGH I WAS PRESSING BRAKES. CAR IS BACK AT DEALERSHIP SINCE THE 24TH. *TR

ON OCT 25TH 2008 WE PURCHASED A 2009 FORD ESCAPE HYBRID FROM ENCINITAS FORD. ON APRIL 11, 2009(MGE 3809.4)WHILE DRIVING BETWEEN 40-45 UP A SMALL INCLINE AND THE STEERING WHEEL JERKED HARD TO THE RIGHT AND PUT ME INTO THE OTHER LANE OF TRAFFIC BESIDE ME. THIS SAME INSTANCE JUST HAPPENED AGAIN ON 12/10/09 (6856.0 MGE) BUT I WAS GOING BETWEEN 30-35 UNDER BATTERY AND TRYING TO CURVE TO THE LEFT WHEN THE STEERING STIFFENED UP AGAIN QUICKLY AND VEERED ME TO THE RIGHT OFF OF THE ROAD. I DROPPED THE CAR AT THE DEALERSHIP ON 12/14/09 AND THEY CAN'T FIND ANYTHING WRONG TO COME AND GET IT. I AM SO UPSET THAT THEY THINK THIS IS AN ACCEPTABLE SOLUTION. IF I WERE GOING EVEN 5 MILES PER HOUR FASTER, I WOULD HIT A VERY LARGE OAK TREE. I DO NOT FEEL SAFE DRIVING THIS VEHICLE, AND AM VERY AFRAID THAT MY CHANCES FOR AN ACCIDENT TO MYSELF OR OTHERS HAS JUST INCREASED 10-FOLD! I CALLED FORD MOTOR COMPANY ON 12/14/09 AT 4:30PM (PAC TIME) AND FILLED OUT THEIR ONLINE COMPLAINT FORM. ON 12/16/09 AT 9:17AM, A REP FROM FORD CALLED ME BACK AND SAID HE IS OPENING A "CLAIM" TO INVESTIGATE THE PROBLEM. HE WAS HEADED OUT OF TOWN AND ASKED IF HE COULD HAVE UNTIL TUESDAY, 12/22/09 TO RETURN A CALL TO ME BETWEEN 12:00-4:00PM I SAID THAT WAS FINE. *TR

TO WHOM IT MAY CONCERN: IN LATE MAY 2009 I PURCHASED A 2009 FORD ESCAPE HYBRID, FROM STONEHAM FORD IN STONEHAM, MASSACHUSETTS AND WITHIN A PERIOD OF A MONTH PLACED THE VEHICLE INTO SERVICE AS A TAXI CAB. ON THE NIGHT OF SEPTEMBER 10, 2009 AT APPROXIMATELY 11:00PM, AFTER THE VEHICLE HAD BEEN SITTING UNATTENDED IN OUR YARD FOR A PERIOD OF TWO HOURS THE VEHICLE CAUGHT FIRE AND WAS DESTROYED. IN A REPORT COMPILED BY THE BOSTON FIRE INVESTIGATION UNIT DATED SEPTEMBER 14, 2009, IT WAS DETERMINED THAT THE FIRE WAS UNINTENTIONAL AND DID NOT RESULT FROM HUMAN FACTORS. THE REPORT FURTHER STATED THAT THE SOURCE OF IGNITION WAS LOCATED IN AN 'ELECTRICAL WIRE CABLE', ON THE PASSENGER SIDE OF THE ENGINE WIRE HARNESS IN THE AREA OF THE ABS UNIT UNDER THE HOOD. AFTER BEING INSPECTED BY FORD MOTOR COMPANY PERSONNEL, FORD RECENTLY INFORMED US OF IT'S CONCLUSION THAT THE FIRE DID NOT RESULT FROM ANY DEFAULT IN THE MANUFACTURING OR DESIGN OF THE CAR. I AM TRYING TO ASCERTAIN WHETHER ANY SIMILAR UNDER-THE-HOOD FIRES INVOLVING FORD ESCAPE HYBRID AND NON-HYBRID SIMILAR VEHICLES HAVE BEEN REPORTED TO YOU. KINDLY FORWARD TO ME ALL DOCUMENTATION RELATING TO SIMILAR UNDER-THE-HOOD FIRES WITHIN THE LAST 3 YEARS INVOLVING BOTH FORD ESCAPE HYBRIDS AND NON-HYBRID ESCAPE. IN ADDITION, PLEASE NOTIFY ME WHETHER THIS MODEL HAS EVER BEEN THE SUBJECT OF ANY RECALL NOTIFICATIONS WITHIN THE LAST 3 YEARS. THANK YOU FOR YOUR COOPERATION IN THIS MATTER. *TR GEORGE SUMMERS