2008 Ford Escape Hybrid

The contact owns a 2008 Ford Escape Hybrid. The contact stated while driving at various speeds, the transmission was slipping between gears, and there was a significant delay while shifting into third gear. Additionally, the contact stated that when turning the steering wheel while driving, the vehicle failed to respond immediately and responded with a significant delay. There was no warning light illuminated. The contact stated that the failure had been recurring more frequently while driving. The contact related the failures to NHTSA Campaign Numbers: 14V284000 (Steering) and 15V606000 (Power Train). The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was unknown.

VEHICLE WAS PARKED. I GOT IN TO START THE VEHICLE. UPON REVERSING IT IMMEDIATELY LOCKED THE STEERING WHEEL, SHUT DOWN COMPLETELY AND I SAW THE LETTERS 'SAFELY STOP' APPEAR AS WELL AS THE RED TRIANGLE (PER AUTO MANUAL THE RED TRIANGLE IS DESCRIBED AS 'MASTER VEHICLE ELECTRICAL HAZARD WARNING LAMP' AND I WAS UNABLE TO MOVE THE VEHICLE AT THAT POINT AT ALL. I TRIED TO TURN IT BACK ON SEVERAL TIMES. OFTEN IT WOULDN'T TURN ON AT ALL, BUT WHEN IT DID THEN THE RED TRIANGLE WOULD APPEAR AGAIN & CAR WOULDN'T BUDGE.

I HAVE A 2008 FORD ESCAPE HYBRID THAT DISPLAYED A STOP SAFELY NOW SIGN AND THEN IMMEDIATELY LOST POWER, WHILE I WAS DRIVING 60 MPH ON THE HIGHWAY. THE CAR BEGAN LOSING POWER AND WITHIN SECONDS WOULDN'T MOVE AT ALL. I AM THE NOT THE FIRST PERSON TO HAVE THIS HAPPEN TO AND IT APPEARS THAT FORD IS AWARE OF THE CAUSE. IT IS THE ENGINE COOLING SYSTEM PUMP, AND YET EVEN WITH THEIR KNOWLEDGE THEY HAVE FAILED TO ISSUE A RECALL. I BELIEVE THEY ARE WAITING FOR SOMETHING TERRIBLE TO HAPPEN TO SOMEONE BEFORE ANYTHING IS DONE ABOUT THIS. HAVING A CAR LOSE COMPLETE POWER ON A HIGHWAY IS COMPLETELY UNSAFE AND THE ISSUE APPEARS TO ONLY BE WITH 2005-2008 FORD ESCAPE HYBRIDS. AGAIN INDICATING FORD IS AWARE OF THE PROBLEM, AND THE PROBLEM STEMS FROM SOMETHING THEY ORIGINALLY DID WRONG IN THE MANUFACTURING OF THE CAR AND YET CHOOSES TO DO NOTHING ABOUT IT. THIS NEEDS TO BE INVESTIGATED BEFORE SOMETHING TERRIBLE HAPPENS.

DEALER SAYS ELECTRONIC THROTTLE BODY MUST BE REPLACED, POWERTRAIN CONTROL MODULE REFRESHED. ESCAPE STALLED MULTIPLE TIMES WHILE DRIVING IN CITY, LOSS OF POWER AND FUEL, EMERGENCY LIGHT, HAD TO BE RESTARTED. KNOWN ISSUE. "CUSTOMER SATISFACTION PROGRAM" FOR ELECTRONIC THROTTLE BODY 2009 - 2013 ESCAPE OF WARRANTY EXTENSION 10 YEARS, 150K, IS NOT EXTENDED TO 2008. MY ESCAPE IS 9 YEARS, 110K. SHOULD BE RECALLED FOR ALL YEARS. INCREDIBLY DANGEROUS AND SCARY.

THE VEHICLE STALLED AND LOST ALL POWER TO THE ENGINE WITH A "PULL OVER SAFELY" SIGN WHILE ON THE FREEWAY BACK IN SEPTEMBER 2013 WHEREIN I WAS TOLD TO HAVE THE COOLING PART FOR THE HYBRID BATTERY REPLACED. I WAS TOLD THE PART WAS FAULTY. THE REPLACED PART HAD TO BE REPLACED AGAIN THAT SAME WEEK BY ANOTHER DEALERSHIP WITH FORD. FAST FORWARD TO TODAY, AND THE SAME RED TRIANGLE WARNING LIGHTS APPEARED AND THE PART NEEDS TO BE REPLACED AGAIN. THE WARRANTY FOR THE PART IS ONLY FOR 2 YEARS, BUT AFTER 3 YEARS WITH THE PART, THE DEALERSHIP IS TELLING ME IT NEEDS TO BE REPLACED AGAIN. I FIND THIS AGGREGIOUS IN NATURE AND A RACKET THAT FORD IS TAKING ADVANTAGE OF THEIR CUSTOMERS. THE MAKE AND MODEL WERE A PART OF A RECALL SPECIFIC TO THIS VERY ISSUE, BUT MY SPECIFIC VIN NUMBER WAS NOT INCLUDED IN THIS RECALL, SO I'M OUT OF OPTIONS FOR FORD TO ADDRESS THIS ISSUE THEMSELVES, TELLING ME THAT IT IS OUT OF WARRANTY AND THEY WILL NOT ASSIST ME WITH THE REPLACEMENT/COSTS AND NOW I'M EXPECTED TO COME OUT OF POCKET AGAIN FOR THE SAME ISSUE. THE ORIGINAL SITUATION OCCURRED WHILE TRAVELING 70MPH ON THE I5 SOUTHBOUND NEAR LAKE ELSINORE, CA IN THE HOV LANE ON THE FREEWAY, AND TWO DAYS AGO IT WAS STATIONARY AND COULD NOT BE STARTED AFTER DRIVING IT THAT MORNING AFTER SITTING FOR ONE HOUR.

THE SAFETY RECALL NOTICES 14S05 / NHTSA RECALL 14V-286 AND 14S09 / NHTSA 14V526000 WERE PERFORMED ON MY 2008 FORD ESCAPE HYBRID. HOWEVER, THE PROBLEMS DID NOT GO AWAY. SINCE THE RECALLS, THE CAR HAS HAD ISSUES WITH REDUCED STEERING RANGE, KEY/IGNITION NOT TURNING, POWER SURGE WHILE DRIVING, LOCKING STEERING WHEEL, AND THE WORST: A COMPLETE SHUT DOWN OF THE POWERTRAIN WHILE DRIVING, RESULTING IN A STALL-LIKE CONDITION, PUTTING OUR LIVES AT RISK. ON JUNE 11, 2016 THE CAR WAS SERVICED AND STEERING HOUSING REPLACED. WE ASKED FOR SERVICE TO CHECK THE ENTIRE CAR-- EVERYTHING!!!!-- AS THE CAR HAD BEEN ACTING STRANGELY WITH POWER SURGES AND LOCKING STEERING WHEEL WHILE DRIVING. TODAY, JULY 10 2016, WHILE DRIVING SOUTH ON INTERSTATE-5 IN CA, HEADING FROM HOME (DANVILLE, CA) TO COLLEGE (SAN DIEGO, CA) THE CAR'S SYSTEM COMPLETELY FAILED WHILE DRIVING UP THE GRAPEVINE, A SECTION OF FREEWAY THAT IS EXTREMELY CROWDED AND FULL OF LARGE 18 WHEELERS. MY POOR DAUGHTER (WHO NOW OWNS THE CAR) CALLED ME, SCREAMING HYSTERICALLY, FULL OF TERROR AND FEARING FOR HER LIFE. SHE HAD NO POWER, WAS UNABLE TO STEER, DID HER BEST THE DODGE THE 18 WHEELERS AND "LIMP MODE" OVER TO THE SIDE OF THE FREEWAY. SHE'S NOW ON THE WAY WITH TOW TRUCK DRIVER TO DROP THE CAR OFF AT FORD OF VALENCIA CA. I TOLD HER DO NOT EVER DRIVE THAT CAR AGAIN. IT IS A SERIOUSLY DANGEROUS VEHICLE.

IT WAS BEEN MORE THAN COUPLE YEARS AGO WHEN I HAD ERROR MESSAGE" STOP SAFELY NOW" ON MY FORD 2008 ESCAPE HYBRID. DURING THAT TIME, I WAS DRIVING INTERSTATE ROUND 50-60 MILES PER HOUR AND ALL OF SUDDEN, IT STOP THE ENGINE. I TOOK THE DEALER THE NEXT DAY. THEY GET IT FIXED. UNTIL RECENTLY, MAY 22, 2016 AND JUNE 20,2016 THE ERROR "STOP SAFELY MESSAGE" CAME BACK. I TOOK TO THE SAME DEALER I USED TO GO BUT THIS TIME. I LEFT IT FOR 2 DAYS BUT THE DEALER SAID IT WILL TAKE A WHILE TO DIAGNOSE WHATS IS THE ISSUE. I HAD TO RENT A CAR FOR THOSE DAYS BUT MY CAR WAS NOT FIX OR THE DEALER SAYING IT WILL TAKE A WHILE. I AM SURE THEY KNOW WHAT IS THE ERROR CODE. IS THIS A RECALL?I SEEN OTHER COMPLAIN IN HERE ALMOST THE SAME LIKE ME.

WHILE DRIVING DOWN THE ROAD AT 45MPH, TRIED TO PRESS THE GAS PEDAL TO ACCELERATE AND NOTHING HAPPENED I COULD NOT GO ANY FASTER AND MY CAR SLOWED DOWN TO 20 MPH. I KEPT PUSHING THE GAS PEDAL TO THE FLOOR AND NOTHING WOULD HAPPEN I HAD TO PULL OFF TO THE SIDE OF THE HIGHWAY. WHERE MY CAR HAD TO BE TOWED BECAUSE I COULDN'T DRIVE IT ANYWHERE. I TOOK IT TO THE GARAGE THEY TOLD ME THAT THE ELECTRONIC THROTTLE BODY WAS BAD AND TO REPLACE IT WAS 780.00 THERE IS A RECALL FOR 2009 TO 2013 MODELS FOR THE SAME PROBLEM BUT NOT FOR 2008 OR HYBRIDS.

MAY 2014 RECALL INVOLVED THE POWER STEERING CONTROL MODULE AND TORQUE SENSORS THAT COULD CAUSE LOSS OF POWER STEERING MAKING IT DIFFICULT TO STEER. I HAD BEEN NOTICING SLIPPING IN MY STEERING WHEEL WITH SLIGHT PULLING TO OPPOSITE SIDE. IT HAPPENED IN STRAIGHT DRIVING CONDITION SUCH AS INTERSTATES BUT SEEMED MORE NOTICEABLE AS I WAS NAVIGATING A CURVE. I TOOK IT TO MY FORD DEALERSHIP WITH A RECALL NOTICE I HAD AND TOLD THEM I WAS HAVING THESE PROBLEMS AND CONCERNED. THEY CHECKED IT OUT AND TOLD ME THEY HAD RESET A POWER STEERING CONTROL MODULE AND SENT ME ON MY WAY. IT SEEMED ALITTLE BETTER AT FIRST BUT THEN STARTED NOTICING AGAIN SAME PROBLEM. 10 MONTH LATER I TOTALLY LOSS MY POWER STEERING WHILE DRIVING HOME WITH MY FAMILY. IT BECAME DIFFICULT TO STEER AND I ALMOST HIT A TRUCK COMING AROUND CURVE. TOOK IT BACK TO MY FORD DEALERSHIP WAS TOLD TORQUE SENSOR GONE OUT AND FORD SERVICE DEPARTMENT SAYS CALL RECALL HOT LINE STAYING THEY FELT SHOULD BE TAKEN CARE OF UNDER RECALL SINCE I HAD BEEN IN WITH IT BEFORE AND TORQUE SENSOR WAS PART OF RECALL. I CALL HOT LINE SET UP CASE AND WAS DENIED BY FORD SAYING AT THE TIME OF SERVICE DURING FIRST RECALL VISIT I MADE THEY HAD FOUND NO DEFAULTS SO THEY ONLY RESET POWER STEERING CONTROL MODULE AND CLOSED RECALL OUT ON MY ESCAPE. I AM OUTRAGED THAT FORD DID NOT TAKE INTO CONSIDERATION THEIR ON CERTIFIED MECHANICS AND STAFF WHO ADVISES ME THAT THIS PROBLEM SHOULD HAVE BEEN DETECTED AND FIXED WITH MY VISIT THAT I HAD BEEN HAVING PROBLEMS. INSTEAD THIS CONTINUED TO ESCALADE UNTIL I TOTALLY LOST POWER STEERING THAT COULD HAVE CAUSED WRECK AND ENDING BADLY. I FEEL FORD HAS TAKEN RECALL EFFORTS AS CHEAP AS POSSIBLE WITH RESETTING THESE POWER STEERING CONTROL MODULES RATHER THAN TAKING EXTRA STEPS IN REPLACING TORQUE SENSORS THAT WERE PART OF. *TR