NHTSA owner reports · September 18, 2026 snapshot.
Service Brakes complaints
31 reportsClear category filter91,758 miles · Sep 1, 2015
Service Brakes
PURCHASED VEHICLE WITH ABS LIGHT ON, BRAKE LIGHT ON, SERVICE BRAKES SOON MESSAGE, REGEN DISABLED MESSAGE. BRAKE PEDAL GOES NEARLY TO THE FLOOR AND NO BRAKING ASSISTANCE IS GIVEN. EXTREME PRESSURE IS REQUIRED TO STOP. ALL BRAKING COMPONENTS APPEAR TO BE SOUND BY VISUAL INSPECTION. ABS FAILURE SHOULD NOT CAUSE ALL BRAKING ASSISTAN…
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PURCHASED VEHICLE WITH ABS LIGHT ON, BRAKE LIGHT ON, SERVICE BRAKES SOON MESSAGE, REGEN DISABLED MESSAGE. BRAKE PEDAL GOES NEARLY TO THE FLOOR AND NO BRAKING ASSISTANCE IS GIVEN. EXTREME PRESSURE IS REQUIRED TO STOP. ALL BRAKING COMPONENTS APPEAR TO BE SOUND BY VISUAL INSPECTION. ABS FAILURE SHOULD NOT CAUSE ALL BRAKING ASSISTANCE TO SHUT DOWN. FAILSAFE MODE IS NOT SAFE. INTERNET SEARCH REVEALS THAT THIS PROBLEM IS RAMPANT ON THESE VEHICLES.
NHTSA ODI #10760651
114,511 miles · Aug 12, 2015
Service Brakes
APPLYING BRAKES COMING INTO INTERSECTION AND THE BRAKES FAILED TO APPLY AT THE WHEELS HAD TO USE EMERGENCY BRAKE TO COMPLETE THE MANEUVER THROUGH THE INTERSECTION WITHOUT COLLIDING WITH ANOTHER VEHICLE AND RETURN TO JOB SITE.
NHTSA ODI #10748296
Mileage unknown · Jul 23, 2015
Service Brakes
ABS LIGHT, SERVICE BRAKE AND EMERGENCY BRAKE LIGHTS COME ON INTERMITTENTLY AND THE CAR REQUIRES ME TO STOP. IT WILL NOT RESTART AND BRAKES ARE NOT WORKING. THIS HAS HAPPENED MULTIPLE TIMES WITH VARIOUS FIXES FROM THE DEALERSHIPS (REPLACE FUSES, REPLACE BROKEN TONE RINGS, RECALIBRATE ABS, ETC). THIS HAS HAPPENED NOW FOR THE 5TH T…
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ABS LIGHT, SERVICE BRAKE AND EMERGENCY BRAKE LIGHTS COME ON INTERMITTENTLY AND THE CAR REQUIRES ME TO STOP. IT WILL NOT RESTART AND BRAKES ARE NOT WORKING. THIS HAS HAPPENED MULTIPLE TIMES WITH VARIOUS FIXES FROM THE DEALERSHIPS (REPLACE FUSES, REPLACE BROKEN TONE RINGS, RECALIBRATE ABS, ETC). THIS HAS HAPPENED NOW FOR THE 5TH TIME (I AM AT 78,239 MILES ON THE CAR). THIS TIME MY BRAKES WENT OUT ENTIRELY WITH NO WARNING. THANKFULLY I WAS GOING VERY SLOW IN A NEIGHBORHOOD. THE DEALER HAS INSTRUCTED ME THAT THE CAR REQUIRES A NEW MASTER CYLINDER AND A NEW HCU. THE COST OF THIS WAS QUOTED AT $6800. WITHOUT THIS FIX MY CAR IS UNSAFE AND NOT DRIVABLE.
NHTSA ODI #10735989
196,555 miles · May 26, 2015
Service Brakes
I WAS DRIVING HOME IN ROUTE 94 VERNON NJ THE BRAKE LIGHT AND THE ABS LIGHT WENT ON, AND THE BRAKE PEDAL WAS HIGH BUT NO BRAKES, THE REGENERATIVE BRAKES WERE DISABLED, THE ENGINE TURN OFF AND I FOUND MYSELF DRIVING ONLY WITH THE ELECTRICAL MOTOR AND NO BRAKES AFTER I PULL OVER TURN OFF THE CAR. SINCE THIS MOMENT MY CAR IS RUNNING…
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I WAS DRIVING HOME IN ROUTE 94 VERNON NJ THE BRAKE LIGHT AND THE ABS LIGHT WENT ON, AND THE BRAKE PEDAL WAS HIGH BUT NO BRAKES, THE REGENERATIVE BRAKES WERE DISABLED, THE ENGINE TURN OFF AND I FOUND MYSELF DRIVING ONLY WITH THE ELECTRICAL MOTOR AND NO BRAKES AFTER I PULL OVER TURN OFF THE CAR. SINCE THIS MOMENT MY CAR IS RUNNING ONLY FOR PERIODS OFF 10 TO 15 MINUTES BEFORE IT TURN OFF, STILL NO BRAKES AT ALL.
NHTSA ODI #10721448
128,293 miles · Jul 18, 2014
Service Brakes
ON FRIDAY JULY 18TH 2014 @ 5:42 PM I WAS DRIVING MY SUV AND I GOT 3 ERRORS 1. THE ABS LIGHT CAME ON 2. THE BRAKE LIGHT CAME ON AND 3. THE INFORMATION PANEL SAID SERVICE BRAKE SYSTEM. WHEN I GOT OFF THE FREEWAY I NOTICED MY BREAKS WERE NOT RESPONDING I IMMEDIATELY PUT THE CAR ON NEUTRAL PUT MY HAZARD LIGHTS ON AND PULLED THE H…
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ON FRIDAY JULY 18TH 2014 @ 5:42 PM I WAS DRIVING MY SUV AND I GOT 3 ERRORS 1. THE ABS LIGHT CAME ON 2. THE BRAKE LIGHT CAME ON AND 3. THE INFORMATION PANEL SAID SERVICE BRAKE SYSTEM. WHEN I GOT OFF THE FREEWAY I NOTICED MY BREAKS WERE NOT RESPONDING I IMMEDIATELY PUT THE CAR ON NEUTRAL PUT MY HAZARD LIGHTS ON AND PULLED THE HAND BREAK WHICH HAD NO EFFECT. I PUMPED THE BREAKS AND NO RESPONSE FROM THE CAR, I TOOK OFF THE HAND BREAK AND TRIED IT AGAIN AND THEN CAR WAS STILL NOT RESPONDING. THE CAR FINALLY STOPPED SINCE THE EXIT WAS UPHILL, I USED MY PHONE TO CHECK THE ERROR CODES SINCE I HAVE AN OBD2 CODE READER AND THE 2 FOLLOWING CODES CAME UP 1.GENERIC OBD ERROR CODE DETAILS FOR U0418 INVALID DATA RECEIVED FROM BRAKE SYSTEM CONTROL MODULE 2. MAZDA OBD ERROR CODE DETAILS FOR U2023 ABNORMAL MESSAGE FROM PCM I SHUT THE CAR DOWN AND IMMEDIATELY TURN IT BACK ON AND THE ERRORS STILL CAME UP I TRIED TO DRIVE A FEW FEET TO TEST THE BREAKS BUT THERE WAS NO RESPONSE, I THEN SHUT THE CAR DOWN AGAIN FOR 3 MINUTES THEN TURNED IT BACK ON AND ALL ERRORS WHERE GONE AND MY BREAKS WORKED. I WAS ABLE TO DRIVE MY CAR HOME WITHOUT ANY FURTHER INCIDENTS. *TR
NHTSA ODI #10614671
64,837 miles · Apr 3, 2014
Service Brakes
ABS LIGHT AND LOW BRAKE FLUID LIGHT INTERMITTENTLY SIGNALED UNTIL CAR LURCHED AND SHUDDERED. DEALER REPLACED A BRAKE HOSE AND THEN PERFORMED A MULTI-POINT INSPECTION INDICATING THAT THE OTHER BRAKE LINES WERE FINE. THEN ON MARCH 31, 2014, THE ABS LIGHT AND LOW BRAKE FLUID LIGHT CAME ON AGAIN. TWO OTHER HOSES ARE NOW DEFECTIVE AN…
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ABS LIGHT AND LOW BRAKE FLUID LIGHT INTERMITTENTLY SIGNALED UNTIL CAR LURCHED AND SHUDDERED. DEALER REPLACED A BRAKE HOSE AND THEN PERFORMED A MULTI-POINT INSPECTION INDICATING THAT THE OTHER BRAKE LINES WERE FINE. THEN ON MARCH 31, 2014, THE ABS LIGHT AND LOW BRAKE FLUID LIGHT CAME ON AGAIN. TWO OTHER HOSES ARE NOW DEFECTIVE AND SUGGESTED THAT I REPLACE THE LAST ONE AS WELL. GIVEN THAT IT COSTS SEVERAL HUNDRED DOLLARS TO BLEED AND RECALIBRATE THE BRAKE SYSTEM FLUID ON A HYBRID, I'M CONCERNED THAT DEFECTIVE BRAKE LINES ARE EITHER A) NOT NOTED WHEN MULTI-POINT INSPECTIONS ARE DONE, OR B) CAN DEGENERATE WITHIN TWO MONTHS TIME, AS IN THE DATE THEY WERE DEEMED SAFE IN JANUARY TO THE DATE THEY WERE IN NEED OF REPLACEMENT 60 DAYS LATER. *TR
NHTSA ODI #10577141
100,000 miles · Jun 18, 2013
Service Brakes
AS I WAS DRIVING DOWN THE ROAD, THE ABS AND 4X4 LIGHTS STARTED GOING OFF, WITH THE ABS ENGAGING ERRATICALLY WITH NO APPARENT REASON DUE TO CLIMATE OR TERRAIN. I CALLED FORD DEALER AND THEY SAID EITHER THE AXLE OR THE BRAKE HUB WOULD HAVE TO BE REPLACED, AT THE EXPENSES OF HUNDREDS OF DOLLARS JUST FOR THE PART, AND LIKELY …
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AS I WAS DRIVING DOWN THE ROAD, THE ABS AND 4X4 LIGHTS STARTED GOING OFF, WITH THE ABS ENGAGING ERRATICALLY WITH NO APPARENT REASON DUE TO CLIMATE OR TERRAIN. I CALLED FORD DEALER AND THEY SAID EITHER THE AXLE OR THE BRAKE HUB WOULD HAVE TO BE REPLACED, AT THE EXPENSES OF HUNDREDS OF DOLLARS JUST FOR THE PART, AND LIKELY HUNDREDS MORE FOR LABOR! I THEN GO ONLINE, HOWEVER, A SEE A LITANY OF COMPLAINTS FOR THE FORD ESCAPE HYBRID AND MERCURY MARINER SPANNING OVER THE COURSE OF A DECADE - ALL WITH THE EXACT SAME DESCRIPTION OF WHAT I EXPERIENCED. ALL THE TESTIMONIALS POINTED TOWARDS A THE FAULTY DESIGN OF THE TONE RING THAT IS USED BY THE ABS TO GAGE DRIVING CONDITIONS. APPARENTLY, AFTER A FEW YEARS OF DRIVING, IT TENDS TO SNAP! THIS 5$ - $15 DOLLAR PART IS THEN USED FOR AND AN EXCUSES FOR A REPAIR THAT MAY SPILL OVER INTO THOUSANDS OF DOLLARS, WHILE NOT TO MENTION, ENDANGERING THE DRIVER AND PASSENGERS OF SAID VEHICLES. WHEN I ASKED THE DEALER IF THEY'D REPLACE ONLY THE TONE RING, THEY SAID THEY DO NOT STOCK THE TONE RING ONLY, BUT THEY DO STOCK THE BRAKE HUB AND AXLE. THIS IS OBVIOUSLY A DANGEROUS MANUFACTURING FLAW, ONE THAT COULD PUT THE SAFETY OF THE DRIVER AT RISK. I WOULD HOPE THE DOT WOULD STRONGLY ENCOURAGE FORD TO CORRECT THIS CALAMITY BY REPLACING THE POORLY DESIGNED TONE RING WITH SOMETHING DURABLE, TO BETTER REFLECT THE QUALITY OF PRODUCT WE'D LIKE TO EXPECT FROM FORD, NOT TO MENTION A GENERAL SENSE OF CONCERN FOR OUR WELLBEING. *TR
NHTSA ODI #10520479
115,000 miles · Jan 3, 2013
Service Brakes
WARNING LIGHT (ABS) AND MESSAGES APPEARED (SERVICE 4 X 4, SERVICE BRAKES SOON) UNEXPECTEDLY. AFTER LETTING THE CAR SIT FOR A DAY, THE LIGHT AND MESSAGES WENT AWAY. HOWEVER, THE NEXT TIME THE CAR WAS DRIVEN, IT BUCKED WHEN THE BRAKES WERE APPLIED, AND THE TRACTION CONTROL WARNING LIGHT CAME ON - ON A DRY ROAD. AFTER RESEARCHING…
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WARNING LIGHT (ABS) AND MESSAGES APPEARED (SERVICE 4 X 4, SERVICE BRAKES SOON) UNEXPECTEDLY. AFTER LETTING THE CAR SIT FOR A DAY, THE LIGHT AND MESSAGES WENT AWAY. HOWEVER, THE NEXT TIME THE CAR WAS DRIVEN, IT BUCKED WHEN THE BRAKES WERE APPLIED, AND THE TRACTION CONTROL WARNING LIGHT CAME ON - ON A DRY ROAD. AFTER RESEARCHING THE PROBLEM ONLINE, IT SEEMS THAT MANY ESCAPE HYBRID OWNERS HAVE HAD THE SAME ISSUE. OWNER IS AFRAID TO DRIVE THE CAR FOR FEAR OF COMPLETE BRAKE FAILURE AND AFRAID TO TAKE IT TO THE DEALER FOR FEAR OF COSTLY REPAIRS FOR THIS ISSUE AFTER HAVING SPENT $5000 TO REPAIR COMPLETE FAILURE OF POWER TRAIN SYSTEM. *TR
NHTSA ODI #10490873
25,000 miles · Aug 23, 2012
EngineService Brakes
FOR THE PAST YEAR MY FEH '07 HAS HAD THE TRIANGLE LIGHT WITH THE EXPLANATION POINT COME ON. INCLUDING THE AWFUL "PULL OVER SAFELY NOW" MESSAGE. I HAVE CHILDREN IN THE BACK SEAT, IT'S TEXAS SUMMER HEAT & WE'RE ON THE SIDE OF THE ROAD WITH NO POWER EXCEPT ELECTRIC! WHILE DRIVING ON CRUISE CONTROL OF 65MPH THE ENGINE STOPS, I HAVE…
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FOR THE PAST YEAR MY FEH '07 HAS HAD THE TRIANGLE LIGHT WITH THE EXPLANATION POINT COME ON. INCLUDING THE AWFUL "PULL OVER SAFELY NOW" MESSAGE. I HAVE CHILDREN IN THE BACK SEAT, IT'S TEXAS SUMMER HEAT & WE'RE ON THE SIDE OF THE ROAD WITH NO POWER EXCEPT ELECTRIC! WHILE DRIVING ON CRUISE CONTROL OF 65MPH THE ENGINE STOPS, I HAVE TO COAST (NO ACCELERATION) OVER 3 LANES OF TRAFFIC. 18 WHEELERS, CATTLE HAULERS, ETC. MY CHILDREN ARE SCARED WITLESS, AS AM I. THIS HAS OCCURRED NUMEROUS TIMES. VEHICLE SENT TO THE DEALERSHIP (WHERE IT WAS PURCHASED) THEY DID AN ELECTRICAL RESET. WHILE DRIVING FROM TEXAS TO TENNESSEE IT OCCURS SOOOO MANY TIMES I'VE GIVEN UP. MATTERS WORSE, THE CHILDREN ARE WITH ME. I AM NOT SAFE WHILE DRIVING THIS NEW VEHICLE. I THOUGHT THIS WAS A MATTER OF SAFETY WITH FORD!! AFTER LOOKING AT OTHERS ON THIS SITE, I AGREE. I WILL NOT BUY ANOTHER FORD. THOUGH THAT IS ALL WE'VE PURCHASED IN THE PAST 20YRS!! MY HUSBAND EVEN SOLD HIS HYBRID AND PURCHASED A HYUNDAI!!! WHY IS FORD NOT COMING OUT WITH A RECALL?? ALL I SEEM TO FIND IS THE CLOTH COVER THAT MAY PREVENT THE AIR BAG DEPLOYMENT. ARE THEY IGNORING THE OTHER COMPLAINTS ABOUT THE WARNING LIGHT OF "PULL OVER SAFELY NOW" AND YOUR COASTING TO THE SIDE OF A BUSY FREEWAY OF 18 WHEELERS???? *TR
NHTSA ODI #10471967
81,000 miles · Jul 17, 2012
Service Brakes
THIS IS THE 4TH INSTANCE FOR THIS SAME PROBLEM. I CAN NOT RECALL THE DATE AND MILEAGE THAT THIS HAS HAPPENED THE FIRST TWO TIMES SO I USED THE LATEST INSTANCE FOR DATE AND MILEAGE. THIS VEHICLE IS CURRENTLY 5 AND 1/2 YEARS OLD AND HAS 81,100 MILES ON IT. FOUR (4) TIMES NOW THE ABS TONE RING HAS CRACKED CAUSING THE VEHICLE TO …
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THIS IS THE 4TH INSTANCE FOR THIS SAME PROBLEM. I CAN NOT RECALL THE DATE AND MILEAGE THAT THIS HAS HAPPENED THE FIRST TWO TIMES SO I USED THE LATEST INSTANCE FOR DATE AND MILEAGE. THIS VEHICLE IS CURRENTLY 5 AND 1/2 YEARS OLD AND HAS 81,100 MILES ON IT. FOUR (4) TIMES NOW THE ABS TONE RING HAS CRACKED CAUSING THE VEHICLE TO OCCASIONALLY BRAKE AS IF THE ABS IS WORKING AND INCREASING THE STOPPING DISTANCE REQUIRED TO SAFELY STOP THE VEHICLE. THERE ARE MULTIPLE INTERNET REPORTS REGARDING THIS ISSUE WITH THIS VEHICLE. LAST YEAR (AUG 2011) I HAD TO HAVE ONE OF THE ABS TONE RINGS REPLACED AT APPROX 72,000 MILES. THAT WAS THE 3RD TIME I HAVE HAD THIS PROBLEM. CONSIDERING THIS IS MY 4TH OCCURRENCE WITH THIS PROBLEM AND THERE ARE NUMEROUS REPORTS ON THE INTERNET I RESPECTFULLY REQUEST THAT AN INVESTIGATION BE OPENED TO LOOK INTO A RECALL OF THIS PART. SOME INTERNET REPORTS SUGGEST THAT FORD HAS MODIFIED THE ABS TONE RING BUT I DO KNOW IF THAT IS CORRECT. I AM A RETIRED AIR FORCE SAFETY SPECIALIST WITH 15 YEARS EXPERIENCE AND IT IS MY BELIEF THAT THIS DEFECT POSES A SERIOUS SAFETY HAZARD TO BOTH THE DRIVER AND OTHERS SHOULD THE VEHICLE FAIL TO STOP PROPERLY. I HAVE CONTACTED FORD CUSTOMER SERVICE TO TRY TO HAVE THIS LATEST INSTANCE REPAIRED AT NO COST TO ME. IT IS CURRENTLY UNDER REVIEW. *TR
NHTSA ODI #10466012
NHTSA investigations
2DP22005 · Pedestrian Alert Sounds
Opened Jan 27, 2023 · Closed Aug 7, 2023
Status: closed (inferred from source dates) · Electrical System:propulsion System
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
DP12006 · Electronic Throttle Body Malfunction
Opened Oct 2, 2012 · Closed Feb 21, 2013
Status: closed (inferred from source dates) · Engine
In a letter dated August 30, 2012, The North Carolina Consumers Council (NCCC) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged electronic throttle body failures resulting in engine stall or surge while driving in model year (MY) 2005 through 2012 Ford Escape vehicles. On October 2, 2012 the Office of Defects Investigation (ODI) opened a Defect Petition DP12-006 to evaluate whether to grant or deny the petition. The petition is hereby granted on certain model years. The NCCC letter cites two complaints of stall while driving in MY 2009 Ford Escape vehicles that were diagnosed as failed throttle bodies with diagnostic trouble codes (DTC) P2111, Throttle Body Stuck Open, and P2112, Throttle Body Stuck Closed. The petitioner indicates that the owners of both vehicles reported experiencing repeated incidents of stalling and engine surging. According to Ford, Escape non-hybrid vehicles are equipped with Electronic Throttle Body (ETB) assemblies beginning with MY 2009. Vehicles manufactured between June 22, 2009 and October 15, 2009 may contain contaminated printed circuit boards (PCB) with plating variations. Plating variations could lead to a lack of continuity in the throttle position sensor circuit where P2111 and/or other DTCs would be generated and stored. Ford and its electronic throttle body supplier, Delphi, modified the PCB manufacturing process and issued a technical service bulletin (TSB) 09-23-5. Vehicles produced after October 15, 2009 incorporated ETBs manufactured with a PCB process that resolved this condition. ODI's analysis identified a total of 123 unique reports indicating allegations of reduced motive power or vehicle stall. Depending on the condition of throttle control system malfunction, a driver may experience varying levels of reduced engine performance associated with three limp home modes. In two limp modes, reduced engine performance may maintain vehicle speeds above 20mph while the third is a limited limp home mode with engine speeds limited to approximately 900 RPM. Allegations of stall appear to be related to the limited limp home mode. Vehicles are not likely to unexpectedly stall as a result of this condition, but drivers may characterize the reduced functionality as a stall, even though their vehicle may still has motive capability. Allegations of vehicle surge appear to be related to limp home mode operation. Complaints alleging surge are most likely related to engine RPM fluctuations at low vehicle speeds or idle as the control system engages to prevent engine stall. In limited limp mode, rough-idle conditions may exist while the control system attempts to modulate engine RPMs once the vehicle reaches a reduced speed to maintain approximately 900 RPM. Separately, ODI received 59 complaints alleging incidents of engine stall while driving in model year (MY) 2010-2011 Ford Fusion vehicles. Approximately 60 percent (36) of the incidents occurred at speeds of 40 miles per hour or more. Eighty percent of complaints (47) were received beginning March 2012 and 14 complaints reported that the throttle body was replaced or DTCs associated with limp home modes. Additionally, Ford issued TSB 10-21-6 addressing DTCs associated with idle speed drops and limited limp home mode. The petition is granted on certain model years.Preliminary Evaluation PE13-003 has been opened to assess the scope, frequency and potential safety consequences associated with the alleged defect.See full copy of the closing resume for this defect petition for list of the VOQs associated with the defect petition analysis.