2020 Ford Edge

8F35 transmission problems, poor shifts, jumpy shifts, vibration at 45-52 mph. vibration at 59-61 mph tying to figure out if it needs to stay in 7th gear or change to the final 8th gear. At any speed below 35 mpg the transmission is challenged to understand itself and its purpose on this earth. i am scared to death to drive under 35 mph because the transmission becomes extremely unstable. Up shifting then thinking it made a mistake and violently down shifting then a lazy up shift because the transmission realized it didn't need to down shift in the first place.

Rear center seatbelt retractor failed under normal use. The belt locks immediately and cannot be extended, making the rear center seat unusable. There is no accident or collision history. The issue developed over time and is now constant. This is a safety issue because a passenger cannot be properly restrained in that seating position, reducing available seating capacity.

Component or system that failed or malfunctioned, and availability for inspection The torque converter and transmission system in my 2020 Ford Edge have malfunctioned. The vehicle experiences transmission shuddering/stuttering during normal driving, particularly during low-speed acceleration and gear changes. The vehicle remains in my possession and is available for inspection upon request. Safety risk The transmission stuttering causes hesitation, jerking, and unpredictable power delivery while driving. This creates a safety risk, especially when accelerating from a stop, merging into traffic, or driving at low speeds in congested areas. The lack of smooth and reliable acceleration increases the risk of rear-end collisions or loss of control, putting both myself and other drivers at risk. Confirmation or reproduction of the problem The issue has been consistently reproducible during normal operation of the vehicle. The symptoms have been observed repeatedly and were confirmed by a dealer/independent service center, which identified the torque converter and transmission as the source of the problem and advised that significant repairs or replacement would be required. Inspections performed The vehicle has been inspected by a dealership and/or independent repair facility. The manufacturer has not yet directly inspected the vehicle beyond dealer diagnostics, but the vehicle is available for further inspection if requested. Warning lamps, messages, or symptoms prior to failure There were no immediate warning lamps at the onset of the issue. The primary symptoms were transmission shuddering, stuttering, and rough shifting, which gradually worsened over time.These symptoms first appeared during regular driving and became more frequent and severe, indicating progressive failure of the torque converter and transmission system.

While driving my family home, our 2020 Ford Edge displayed sudden overheating. White smoke with a sweet smell was coming from the tailpipe. Looking under the hood afterwards I could verify the coolant reservoir was empty. I refilled it with the recommended fluid and amount, drove it around the block, only for the same thing to happen again. Upon taking it to my local Ford dealership, they have confirmed the ERG cooler has failed and requires replacing, per TSB 20-2234.

The transmission failed abruptly, without any notice or warnings. I had to have it towed to a service shop. When I first tried to drive the vehicle, I was too nervous because the vehicle would not shift so I chose not to drive it for safety reasons. I first towed the vehicle to a shop near my house that concluded I needed a new transmission but they did not repair transmissions. I then had it towed to a transmission shop. Both shops concluded black, metal in the transmission. The manufacturer, the police or the insurance have not been involved. The vehicle provided no warning lamps or symptoms prior to the day the transmission failed in November 2025. My vehicle is only 5 years old and I have had it serviced every 6,000 miles at a Ford dealership. At no time did Ford tell my my transmission fluid was black or needed to be changed. In fact, they continued to tell me that the vehicle was running well. Upon investigation, it appears that the 2020 Ford Edge, 8 speed transmission has experienced the same issue. I also have a 2015 Ford Edge, 6 speed transmission, and I have never had an issue with metal in the transmission. I had to spend just shy of $10,000 to have my transmission, in a 5 year old vehicle replaced.