2020 Ford Edge

The contact owns a 2020 Ford Edge. The contact stated while driving 20-35 MPH, the vehicle shuddered and jerked while shifting into gear. There was no warning light illuminated. Additionally, the contact stated while driving 70 MPH, the vehicle hesitated. The vehicle was taken to an independent mechanic, where it was test-driven, and the failure was replicated. The contact was referred to another independent mechanic, where the vehicle was being diagnosed. The vehicle was not diagnosed or repaired. The dealer and the manufacturer were notified of the failure and informed the contact that the VIN was not included in an unknown recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 136,000.

The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle was jerking. There were no warning lights illuminated. The vehicle was taken to the dealer, where it was determined that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 92,000.

The contact owns a 2020 Ford Edge. The contact stated while driving at an undisclosed speed and coming to a stop light, the vehicle lost motive power and stalled, with the check engine warning light illuminated. The contact was able to restart the vehicle, but the failure persisted. The vehicle was towed to the residence. The dealer was not contacted; however, the vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 15,000.

Vehicle has 950000 miles. Started hesitating and shuddering while changing gears at 50k and has progressively gotten worse. Has been to two dealers with diagnosis of transmission and/or torque converter replacement. Estimates between $4-8.5k to replace/repair. Quick internet search shows that this is a very common and known issue to Ford. Why has there not been a recall on this vehicle for these problems?

The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle sputtered until reaching 35 MPH. The contact stated that the failure occurred several times. The vehicle was taken to the dealer where it was diagnosed with a failed torque converter. The contact was informed that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. In addition, the contact was informed about TSB: 21-2081; however, the contact was informed that the repair could not be covered under the TSB. The failure mileage was approximately 68,200.

Faulty drivers seatbelt. The seat belt will either have a tremendous amount of slack to where it provides no restraint. This is concerning in the chance that an accident occurs; the chest strap hangs onto my lap. OR it will do the exact opposite and not give enough slack to buckle and gets stuck in the retracted position. When this happens I cant even put on my seat belt, giving me no choice but to ride around unsafe. My fear is getting into an accident and not having this critical piece of equipment protect me. There is also the concern of being pulled over and ticketed for not wearing my seat belt. Given that this is the drivers seatbelt malfunctioning, it’s unavoidable, It’s not like I can sit somewhere else to buckle up properly; especially if I am out already and just trying to head home when this occurs. I have spoken with Ford Motor Company twice about this (7/11/23 and (6/12/24) and opened up two different claims, but because this does not fall under my warranty it’s not covered? I stressed that this is a SAFETY concern not wear and tear. Neither time that I called was this issue properly handled. Does it take a major accident, injury and lawsuit for them to take a customer seriously when they are reporting safety restraint malfunctioning? They were unwilling to help solve this issue, and this raises serious concerns for me as well as anyone else who owns this model (or a ford in general). This should at least be a safety recall. Instead they are charging the owner to replace their faulty safety harness.

The contact owns a 2020 Ford Edge. The contact stated that while driving at approximately 55 MPH, the vehicle suddenly experienced a loss of motive power and stalled. During the failure, the message "Low Coolant" was displayed, and the check engine warning light illuminated. The vehicle was towed to the local dealer who diagnosed and determined that coolant had leaked into cylinder #3 and caused severe damage to the engine. The contact was advised that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 69,000.

The contact owns a 2020 Ford Edge. The contact stated that while turning off and entering the vehicle, the contact observed a burning odor inside the cabin of the vehicle. The vehicle was inspected, and the contact observed a huge hole in the seat back of the passenger's seat. The vehicle was taken to a dealer where it was diagnosed that the heating element for the seat heater had shorted out. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 71,000.

The contact owns a 2020 Ford Edge. The contact stated that while driving at various speeds, the vehicle was shuddering. The service transmission warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed that the torque converter needed to be replaced. Additionally, the contact was informed that the ABS sensor and the wheel speed sensor needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 61,000.