2020 Ford Edge

Transmission assembly lost ability to operate in reverse. This happened while attempting to reverse in a public area. I had enough turn radius to get around an obstruction and drive home. While driving home, the vehicle shuttered under acceleration. There were intermittent delays in acceleration also. The vehicle would not reverse out of driveway the next day. Reverse camera engaged, but no movement. The vehicle the illuminated a message of “SHIFT SYS FAULT. Service Required”. I had the vehicle towed to a repair facility for inspection. The Master ASE certified technician found that the fluid smelled burned, but there was not excessive metal shavings in fluid. He determined that the transmission had an internal failure and recommended replacement of transmission. This transmission has 123,000 miles on it. Transmission fluid was manually drained and filled at 119,500 with the manufacturer’s recommended “MOTORCRAFT MERCON ULV AUTOMATIC TRANSMISSION FLUID #XT12QULV”. I am having the transmission replaced at a cost of $5000. I have owned this vehicle since 108,000 miles.

The torque converter is slipping mostly during speed up in lower gears as a shuddering experience. Not safe to pass during these hick-ups due to the hesitations. I had it in at Apple Ford in White Bear Lake, MN. where they found it in the diagnostic performance. No warning lamps. It first started at around 67 or 68K miles. 70k miles on it now.

The contact owns a 2020 Ford Edge. The contact stated while driving at approximately 30 MPH, the vehicle jerked abnormally. There was no warning light illuminated. The failure occurred on several occasions. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 83,000.

No warning lamps came on but while crossing after stopping at a stop sign the car was jerking and did not want to accelerate almost causing me to get hit by another car. This issue has been present since around 45k miles. I’m currently at 85k on odometer. This was the first time I realized how dangerous this can be. I followed all traffic laws and due to the sluggishness of acceleration due to the jerking I was nearly hit. I went to the dealership and they said it was the torque converter gone bad. The same issue that has been the cause of recall on almost every other model of the same year, the 2020 Ford Edge. This has been ongoing issue for Ford because my mother has a 2016 Ford Escape that was recalled for the torque converter. This is costing me a few thousand dollars to repair since they haven’t recalled my particular vin. This will be the reason I never buy a Ford again!!!!!

The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly jerked and hesitated. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that a replacement transmission was required. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 75,000.

The contact's wife owns a 2020 Ford Edge. The contact stated while driving from a complete stop to approximately 35 MPH, the vehicle was bucking and jerking. There was no warning light illuminated. The contact stated that the failure had been recurring. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to TSB Number: 21-2081. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 71,000.

Powertrain issues less than 60,000 miles car having severe issues changing gears from 2 to 3rd gears, acceleration causes increase in hesitation after first gear causing hazards beginning at 20 through 40 MPH limiting ability to accelerate onto highways or appropriately pull into traffic on byways. Contacted Ford dealer locally who states the vehicle is no longer under powertrain warranty effective 12/23. Scheduled inspection at Ford dealer is 8/20. Independent repair shop scheduled 8/5. No previous or current warning lamps or lights detecting issues with system and issue began occurring 7-12-2024

The contact owns a 2020 Ford Edge. The contact stated while driving 20-35 MPH, the vehicle shuddered and jerked while shifting into gear. There was no warning light illuminated. Additionally, the contact stated while driving 70 MPH, the vehicle hesitated. The vehicle was taken to an independent mechanic, where it was test-driven, and the failure was replicated. The contact was referred to another independent mechanic, where the vehicle was being diagnosed. The vehicle was not diagnosed or repaired. The dealer and the manufacturer were notified of the failure and informed the contact that the VIN was not included in an unknown recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 136,000.

The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle was jerking. There were no warning lights illuminated. The vehicle was taken to the dealer, where it was determined that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 92,000.