2020 Ford Edge

I own a vehicle [XXX] ford edge, and ford service informed my transmission about to fail due to torque converter etc. which matches a recall in 2020 ford edge only limited to certain number of cars seems to be effected according to their program, however all information from service department matches to the issue other vin numbers experienced. I have asked them to include this vin number to effected cars in that recalls based on evidence for ford edge 2020 and they don’t take responsibility for it even though it matches to recall as a vehicle at 80.000 miles. I’m informed by ford, manufacturer may have used based on location a different part than original what is that even mean? I claim that my vehicle’s transmission is affected by their failure and following the path of failing even though not yet failed, but symptoms of there and happening. So following the path of how they explained in their recall list of cars’ fate with transmission. And my vehicle must be considered and added on that list to my best knowledge and safety concern as a moving vehicle that’s transmission can fail any minute while driving related to FORD’s technical, mechanical errors. There might be many 2020 ford edges out there driving with the same issues while occupied with passengers and driving on highway just waiting for their poor transmission to act up goofy to cause incident. I see this is a danger on traffic and reporting it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When we first noticed symptoms we brought it to our local dealership. They diagnosed it with a faulty torque converter. The vehicle displays hesitation, jerkiness and stuttering when accelerating. It makes drive in poor conditions more challenging and daily driving when accelerating onto highways and interstates. Lane changes and other general maneuvers when accelerating. The condition was recreated by North Country ford in Coon Rapids, MN. We are continuing to get 2nd and 3rd opinions so that we can find a permanent solution. There has been no further inspections besides service shops and local the dealership. There were no service lamps or warning lights. The physical jerkiness and hesitation when accelerating was the main sign. Forums and automotive pages alerted us to many other drivers experiencing similar issues. The problem first arose around 1-2 months ago. Possibly the end of February to beginning of April 2025.

The contact owns a 2020 Ford Edge. The contact stated that while driving at various speeds, the transmission was slipping. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage 82,000.

The contact owns a 2020 Ford Edge. The contact stated while driving at approximately 25 MPH, the vehicle shuddered. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that there was transmission fluid leaking from the bottom of the vehicle and the transmission seals, O-rings, and the torque converter needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.

The contact owns a 2020 Ford Edge. The contact stated that while driving between 0-45 MPH, the vehicle was shuddering abnormally. The contact stated that at 47 MPH or above, the vehicle operated as designed. There were no warning lights illuminated. The contact stated that the failure was linked to Technical Service Bulletin: 21-2077. The contact called a transmission specialist and was informed that there was a lock on the transmission. The contact called the local dealer and was informed that the vehicle needed to be diagnostic tested. The mechanic informed the customer about replacing the torque converter. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and confirmed there was no repair coverage on the vehicle. The approximate failure mileage was 130,000.

Transmission has catastrophic failure and exploded while driving. Many components missing chunk of metal and or just completely mangled after explosion from under car when had to me turned 35°-50° to go straight. Went to Google my issue and say the 2020, Ford edge had 3 recalls for transmission issues but for certain ones and mine want listed but had done a good amount of damage

The contact owns a 2020 Ford Edge. The contact stated that while attempting to accelerate from a stop, the vehicle's transmission locked up, the transmission would not budge and so the engine proceeded to shut down. No warning lights had illuminated. The contact proceeded to restart the vehicle however again upon attempting to shift the transmission into gear the engine proceeded to shut down. The vehicle was towed to a local dealer, where the vehicle was diagnosed, the contact was advised that the torque converter was faulty and would need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage 120,000.