2019 Ford Edge

PURCHASED A RENTAL TURN-IN 6/29/20 FROM FORD DEALER WITH 21,715 MILES ON IT. WITHIN 3 WEEKS I RETURNED TO DEALER EXPLAINING WINDSHIELD HAD A VERY BAD DISTORTION WHICH EXTENDED FROM THE LEFT SIDE OF REAR VIEW MIRROR DOWN INTO THE FIELD OF VISION WHILE DRIVING. THIS DISTORTION IS VISIBLE WHILE VEHICLE IS STATIONARY OR IN MOTION. PHOTOS SUBMITTED TO FORD FOR WARRANTY CLAIM & WAS DENIED. CALLED FORD MYSELF THIS WEEK & WAS TOLD THERE IS NO WARRANTY PROGRAM THAT COVERS THIS ISSUE .. THE 3 YEAR 36K MILES BUMPER TO BUMPER DOES NOT COVER THIS ISSUE. VEHICLE OWNER GETS TO PAY FOR A MANUFACTURER'S DEFECT. BACK WINDOW ALSO HAS DISTORTION BUT NOT TO THE EXTENT OF THE FRONT.

ON MONDAY MARCH 9, 2020 AS WE WERE TRAVELLING NORTH, AT APPROX. 65-MPH IN THE RIGHT HAND LANE OF US 41, ABOUT 2 MILES SOUTH OF OSHKOSH.WI, ABOUT TO EXIT THE EXPRESSWAY, IN THE RAIN WITH THE WIND BLOWING FROM WEST TO EAST, WE EXPERIENCED A SHOTGUN LEVEL EXPLOSION GOING OFF OVER OUR HEADS (FORTUNATELY, THE SUNSCREEN WAS CLOSED SO WE DID NOT GET BATHED WITH GLASS). WE HAD NEVER ONCE OPENED THE MOONROOF SINCE WE PURCHASED THE VEHICLE IN MAY OF '19. I LOOKED OUT THE PASSENGER'S SIDE MIRROR AND SAW WHAT LOOKED LIKE A SWARM OF BEES BLOWING OFF TO THE RIGHT (TURNED OUT TO BE THOUSANDS OF SMALL PIECES OF GLASS FROM THE EXPLODED MOONROOF). WE GOT THE CAR BACK HOME TO ANN ARBOR, MI WHERE IT WAS REPAIRED BY OUR FORD DEALER. FORD HAS REFUSED TO PAY FOR THE REPAIR (EVEN THOUGH THE VEHICLE IS 9 MONTHS OLD WITH 16,000 MILES ON THE ODOMETER AND STILL UNDER WARRANTY). FORD CLAIMS THAT SOMETHING MUST HAVE HIT THE ROOF TO DAMAGE IT. MY WIFE AND I WERE JUST COMPLETING AN 8 HOUR TRIP IN THE VEHICLE WHERE NOTHING HIT THE MOONROOF. THERE WAS NO DAMAGE TO EITHER THE WINDSHIELD OR TO THE SMALLER, REAR PANE OF THE MOONROOF.

REAR DRIVE UNIT (RDU) PRODUCES A VERY LOUD AND ANNOYING METALLIC SCRAPING NOISE WHEN ANY DOOR IS OPENED. SSM 48007 - 2019 EDGE/NAUTILUS - CLICKING NOISE FROM RDU WHEN DOOR(S) OPENED, KEY ON, AND/OR ENGINE RUNNING ' BUILT ON 22-JAN-2019 AND THROUGH 03-MAR-2019 2019 EDGE AND NAUTILUS VEHICLES, EQUIPPED WITH AWD AND BUILT ON 22-JAN-2019 ANDTHROUGH 03-MAR- 2019, EXHIBIT A NOISE FROM THE REAR OF THE VEHICLE WHEN A DOOR IS OPENED OR AFTER KOEO/KOER. THE REAR DRIVE UNIT (RDU) IN THESE VEHICLES USES A BRUSHLESS DC MOTOR TO VARY THE AMOUNT OF TORQUE TO THE REAR AXLE, AND DURING FUNCTIONAL VERIFICATION, IT PRODUCES A NOTICEABLE NOISE THAT IS A NORMAL FUNCTION OF THE RDU. IF THE NOISE APPEARS ABNORMALLY LOUD, IT IS RECOMMENDED TO COMPARE THE NOISE FROM THE CUSTOMER'S VEHICLE WITH A 2019 AWD EDGE OR NAUTILUS BUILT BEFORE 22-JAN-2019 OR AFTER 03- MAR-2019, IN A SIMILAR ENVIRONMENT (I.E. BOTH OUTSIDE). IF THE NOISE IN THE CUSTOMER'S VEHICLE IS DETERMINED TO BE SIGNIFICANTLY LOUDER THAN A SIMILAR VEHICLE BUILT OUTSIDE THE BUILD DATES, DO NOT DISASSEMBLE THE RDU FOR FURTHER DIAGNOSIS, AN UPDATED RDU ASSEMBLY IS AVAILABLE.

TL* THE CONTACT OWNS A 2019 FORD EDGE. WHILE DRIVING 72 MPH THE PANORAMIC SUN ROOF EXPLODED WITHOUT WARNING OR IMPACT AND GLASS ENTERED VEHICLE. THE CONTACT SUSTAINED INJURIES TO HER HAND BUT MEDICAL ATTENTION WAS NOT PROVIDED AS SHE WAS CLEANING THE GLASS OFF THE SEAT. THE VEHICLE WAS TAKEN TO LES STUMPF FORD (3030 W COLLEGE AVE, APPLETON, WI 54914 (920) 731-5211) WHERE THE FAILURE WAS DIAGNOSED THAT A ROCK MAY HAVE CAUSED THE SUNROOF TO SHATTER AS THERE WAS DAMAGE THAT LOOKED LIKE A ROCK HAD HIT THE VEHICLE. THE VEHICLE WAS REPAIRED. THE CONTACT WAS CONCERNED THAT THE SUNROOF WAS NOT LAMINATED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 19,000. THE VIN WAS NOT AVAILABLE.