2019 Ford Edge

The contact owns a 2019 Ford Edge. The contact stated while his wife was driving approximately 45 MPH, the navigation screen went black or blue. The contact stated that the Navigation controls and radio became inoperable. After restarting the vehicle, the screen became operable, but the failure recurred after driving. The vehicle was taken to the local dealer, where it was diagnosed that the APIM module needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline, but no assistance was provided. The failure mileage was approximately 36,000.

The contact owns a 2019 Ford Edge. The contact stated while driving from a complete stop and depressing the accelerator pedal, the transmission was slipping, and the vehicle hesitated while responding. There was no warning light illuminated. The contact stated that the failure occurred while driving at various speeds. The vehicle was taken to the dealer, where it was diagnosed that the torque converter needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline assistance. The failure mileage was approximately 60,000.

The contact owns a 2019 Ford Edge. The contact stated while driving 15 MPH, the vehicle started jerking and stalled. The contact depressed the accelerator pedal, but the vehicle failed to respond. The contact stated that the vehicle failed to respond while shifting into reverse(R) and into drive(D). There was no warning light illuminated. The contact was unable to veer to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 91,000.

The contact owns a 2019 Ford Edge. The contact stated while entering the vehicle, she became aware that the driver's side door was squeaky and difficult to open. The vehicle was taken to the dealer, who diagnosed a failure with the driver's side door check arm attachment point. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: PE23013 (Structure). The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 50,000.

The contact owns a 2019 Ford Edge. The contact stated that the media center screen went blank. The contact stated that the buttons were missing on the screen upon starting or while driving the vehicle. The contact stated the driver's side seat belt failed to retract as needed. The contact had to manually feed the seat belt. While driving in low gear, the vehicle was jerking. The vehicle was slow to shift into the intended gear. When the brake pedal was depressed at a stop, the brake released without application. The fuel mileage was lower than expected. There were no warning lights illuminated. The vehicle was taken to the local dealer, where an unknown sensor was replaced. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The manufacturer informed the contact that the repair was not covered under the warranty. The contact stated that the failure was related to NHTSA Campaign Number: 20V550000 (Power Train). The failure mileage was approximately 72,850.

In June 2023 while operating my 2019 Ford Edge with at the time 62,000 miles on it at the time. I was on a highway when the engine coolant warning light came on in vehicle . I pulled off the highway as I was endanger and the vehicle was acting erratically which almost caused an accident I then went to a gas station and had coolant restored as it had run out completely without notice or reason the mechanic advised I speak with dealer. I brought vehicle to local mechanic, who advised that the engine was blown unserviceable. He stated that he had seen this issue many times before and stated that the Ford Eco-boost engine had a widespread problem of the engine block cracking then coolant entering the engine destroying it. He said he had seen this many times over many years. He said the coolant was leaking from the tail-pipes which was a tell tale sign of the issue. he said there was a long history of engine problems with Ford Edge Eco-boost engines dating back to 2012. I looked on line and a great deal of history and documentation were present, even a large federal class action law suit based in California. The Colonial Ford Dealership in Plymouth Ma confirmed everything that the mechanic had told me but denied any responsibility saying they were not aware of any history or re-call, they charged me 7,400.00$ to replace the engine. A letter from Ford Corp said they were not responsible until a re-call is ordered The U.S. GOV should step and work to stop Ford from doing this to customers and not until after someone is killed or injured.

The contact owns a 2019 Ford Edge. The contact stated while driving 25 MPH, the vehicle shuddered and lurched significantly. Additionally, the tachometer rose to 2,000 RPMs and started fluctuating. There was no warning light illuminated. The contact stated that the vehicle operated as intended while accelerating to 40 MPH. The contact stated that the failure had been recurring while driving. The vehicle was taken to the dealer to be diagnosed; however, the dealer had not diagnosed the vehicle. The vehicle was taken to an independent mechanic, where the TCM was rebooted; however, the failure persisted. The mechanic determined that the transmission needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: 19-2103. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 30,000.

The contact owns a 2019 Ford Edge. The contact stated that the rear passenger’s and driver’s seat belt fasteners independently unlocked. The contact stated that she had two small children in car seats and the seat belts fasteners are not secure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 83,000.