2019 Ford Edge

Full transmission failure, resulting in a full transmission replacement required. The problem has been confirmed by more than one independent service center. The check engline light came on and off for about week before the official diagnosis. From what I've found this is a common issue that many many owners have also had and suggested filling an official complaint here so that Ford is held responsible.

I am wanting to share my concerns about my 2019 Ford Edge. My Edge has 64,500 miles on it and the transmission needs replacing; it is sitting in my back driveway. My daughter and I just made it home from a trip when the transmission gave out - when we pulled into the driveway, and it was still in gear, it put itself into park! We tried to put it in drive and reverse and again, as we were watching the gear dial - it put itself into park again! Before that, I had noticed some issues about jerking and revving up so I took it to the nearest Ford dealership - after hooking it up to the computer several times (while it was UNDER 60,000 miles on the odometer), the dealership told me that they changed a few things on the computer and 'it would drive like hell for a while, but it will get used to my driving and get better' !! After contacting them more, they told me that it needed a new throttle body. I wanted a second opinion so a friend trailered it to another Ford dealership and they tested the transmission liquids and told me that it needs a new transmission. (It was now over 60K.) Ford said that if I would pay them $4500, they MIGHT cover the other the $4500 for the new transmission. I had my Edge for about a year when this happened and now it has been sitting in my driveway since last summer!! I am still making the monthly payment on it, plus full coverage insurance for a pretty driveway ornament. My friend found paperwork regarding transmissions like mine having troubles (and he showed it to the local dealership - they did nothing) so I have been watching for recalls on the transmission. If you have any suggestions, etc please let me know - I do not have $4500 to fix my car...... When this all started, I contacted Ford and started a case on it. (8/26/24). Case #XXX. I was told by the dealership to start it myself and keep an eye on it; but when I called Ford regarding it - they told me that the dealership should be the ones doing this...... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION A

While accelerating from a stop or at lower speeds, the vehicle jerks or lurches significantly during gear changes. The jerking continues until the vehicle reaches cruising speed. The condition affects drivability and creates concerns about vehicle control when entering traffic or crossing intersections. The problem has persisted despite normal operation. The vehicle has been diagnosed as requiring transmission repair/rebuild. I am aware of Ford Technical Service Bulletin 21-2389, which describes shuddering, bucking, or jerking in certain 2019 Ford Edge vehicles. The symptoms my vehicle exhibits appear similar to those described in the bulletin.

I had to pay for a new transmission in my 2019 Ford Edge SEL after two Ford dealerships deemed it necessary. I spent over $5,000 on a used one from the same year vehicle to only have a second transmission failure in less than 24 months. Not being able to shift gears as normal has caused me to be almost hit by other vehicles when trying to enter highways that require high speeds.

When the vehicle is parked outside on hot days, the driver's side seatbelt retraction system locks up and will not release until the vehicle internal temperature drops significantly. This makes it impossible for the driver to put on a seat belt until the car cools a significant amount usually requiring a 20 to 30 minute drive with the A/C on high. This appears to be identical to a recall I just became aware of in Ford Recall 26S34 (NHTSA Campaign 26V344), however our 2019 Ford Edge is not included in the recal campaign. This is a repeatable malfunction which occurred many times over the course of the summer of 2025. The local Ford dealership was not helpful and, at that time, indicated replacement retractor mechanisms were unavailable when I reported the issue to them. I performed an inspection of the unit and reported the issue to the local Ford dealership. I am a retired Accident Investigation Officer from the Illinois State Police and hold a degree in Aerospace Engineering so I am comfortable in reporting this as a product defect. The vehicle does not indicate there is a problem through any type of error light or message. The only way to know it has occurred is to attempt to put on the seat belt and hope it is usable.

While driving under 35mph vehicle starts to chatter or shudder with a mileage of 52968. Also, while trying to accelerate the vehicle seemed to jump out gear. This could cause a possible accident from following vehicles. The vehicle is set to go to the dealership on 6/10/2026. While there are no visible warning lights illuminated, I believe this to be a safety concern for those driving the vehicle themselves and to the traffic around them.

Gears stopped engaging while driving. After diagnostic, the shop asked me to replace the transmission. The repair shop would have my old transmission after I get the car repaired. I won't have it in my possession. As I was driving on M39 on my way to work, car was making creaking whining noise when changing gears and suddenly, it stopped changing gears in the middle of a fast moving, narrow highway. I had to pull over to inspect the issue. Didn't see any warning lights at the time. Drive engaged again, which allowed me to take the car to work but once there, reverse stopped engaging completely and there was a significant delay for drive to engage. This is when the warning lights and messages came on. Brighton Ford dealership in Brighton MI has confirmed that there are metal shavings in the transmission and reverse gear no longer engages. I have been asked to replace the transmission My car only gets serviced at Brighton Ford. I was not told about any transmission issues. All the inspections that they performed during routine services did not result in any concerns. I did not notice any transmission issues in my vehicle prior to that morning. All the issues I described above happened for the first time that morning. This issue occurred without any warning or symptoms.